HBSUK Avis 

Useless online bot who provides as much insight as WebMD

I found the forms extremely repetitive, its clear you dont pass this information on to the healthcare provider as I had to input it all again once I was on their own portal, so I have concerns about the amount of personal, health related data you are collecting and why.

Great service from experienced professionals.

You listened to my health problems and are trying to sort them out with scans and pyshio.

Quick and Efficient

Fantastic digital service.

Quick and easy to use. Clear and timely notifications and instructions.

Brilliant and understood everything I needed

HBS are generally very good but are limited in what they can do in the event of problems with the services they represent. However they do things quickly and efficiently.

Not good. All I want to do is talk to a human. I understand you are saving money but I think it drove me mad. You keep asking me for a report and it so long ago I have forgotten most about it. It did arrange a specialist appointment in Swindon when I live in Dorset and London!!!

Solid process to engage a specialist and then getting treatment was easy.

Mixed bag… quick to arrange telephone appointments within 24 hours and a physical examination within 7 days . Unfortunately comms not so good following and had to chase up to be told there would be a further delay

I had the opportunity to undertake several clinical assignments with HBSUK at the University Hospital of Wales and in Bridgend. My experience was very positive throughout.

The HBSUK team were professional, organised, helpful and easy to communicate with. They provided excellent support and made the arrangements run smoothly. I also thoroughly enjoyed working in Wales and found the hospital teams welcoming and supportive.

I would happily work with HBSUK again and recommend them to other healthcare professionals.

Appointments only half an hour so first appointment there was no treatment just identification of issue which when my travel to and from appointment taken into account means more time travelling than addressing a painful problem. No manipulation to relieve the pain or advice. They were also running late by about 15mins which was a little irritating as had arrived early as requested but nice comfy chair so all OK. However on next visit I got stuck in (not on google maps) road closures not far from destination and although I just made it within the '10min late' cutoff time my appointment was cut short by 10mins. As the first 10mins of this appointment was again an assessment of the problem then only 10mins of very gentle massage and a promise to send through some exercises but not trial or discussion of exercises. Exercises require bands which need to be bought from internet which requires some research (there are lots of different types out there so what resistance will be ok?) and now am doing exercises - though having trouble doing one due to pain. My main question is one of value for money - I have had much better physio experiences.....we will see how it goes.

The process from the beginning of the booking up till when I saw the Physio was seamless.

The Physio was patient with me as well, taking me through a positive patient journey.

The website/dashboard is user-friendly.

Initial call was brilliant - easily identified and verified me and was quick to explain process for what I was after - referred to physiotherapist for phone assessment. What followed was a barrage of emails and app access all requiring login in and password set up then forms to complete which duplicated info and a host of questions which didn't apply to me or allow me to explain my case. When I actually spoke to someone a week later it was easy to assess that my existing osteopathic treatment is suitable. The two phone calls contained everything required and concluded the case.

Clear and helpful guidance and advice. Thank you

No communication-how does scan get to consultant

Very friendly Physiotherapist
Quick referral for a f2f appointment
Sent exercise plan through almost immediately
Made me feel comfortable and able to speak freely

Getting appointment with Physiotherapist was easy. I didn’t feel the professional knew anything about my problem/issue. He was helpful & referred me onto consultant swiftly.