Healthengine Avis 

Absolute Rubbish. Can’t create account, keep getting same error message and going around in circles. Remember reporting exact same problem 2 years ago, obvious waste of time as not fixed. Wasted an hour just now. Quicker to phone surgery direct. Totally DO NOT recommend.

I changed doctors & have been greatly annoyed by the constant texts & emails from this company. Before I went to this new practice I was using Hot Doc for my appointments without problems but since registering with the new practice I have been bombarded with unwanted texts & email from this company. I had contacted them to have my details removed but still get unwanted messages. Avoid at all costs

Such an important service in these unusual times.

It could have been a wonderful app only if the booking appointments are actually being fulfilled.
My last 3 bookings were all cancelled because of errors in the booking information forwarded to the practice.

I've already sent an email to the support email address albeit I don't anticipate any response or a wise reply.

The app has been showing all the wrong info about the available bookings for over a few weeks. Previously, I thought there weren't any available bookings when I wanted a book an appointment early last month for my mom albeit when I saw the same thing even now while booking an appointment for my wife, I felt it can't be true at all. For instance, if you see the attached screenshot, Dr. Elena is showing available on Wednesdays and that too only telehealth which isn't true at all. I called the Supernova Medical Centre to verify this info and they have confirmed that's it completely wrong as she's available all days and the telehealth thing is also wrong. How pathetic and terrible the app is??? You've making people fool and they are getting tormented due to the horrendous app!!! Do you understand the severity of this critical issue??? How would anyone know that all the info is wrong in the app?? They keep thinking that there's no available appointment. Request you to please get this issue fixed on top priority!!!

I have never had an issue with booking via Healthengine until today. I booked an appointment at the doctors I’ve visited several times. The receptionist asked me if I was new. I said no, she asked me for my full name. She then told me not to use my preferred name (which I always use) but my full names as your system shows me as new and creates another file for me in their system even though I selected returning patient. Maybe include preferred name as well for personal details. Thanks

I made appointment for my bf with a male doctor and phone rang and the woman #doctor on the other line and during consultation she was laughing about the condition he’s got. Took 4 min on the phone and giving him info about what his got and when we search it the symptoms he’s got it not even close to what she was saying. Really? This is unprofessional and obviously not a doctor. We got rip off

booked a covid vaccination and drove an hour for the appointment, only to be told by the pharmacy that there'd been a mistake with the booking form, there was no vaccine available and I'd have to go on a waiting list.

Not only was the phone call 25 mins late but the doctor I had was of no use to me whatsoever.
I explained the symptoms I had, told him I had gotten progressively worse over the last few days and was told to wait a few more days to see how I was.
I was told he would not prescribe me anti -bioticsas as he couldn’t examine me so it begs the question what is the point of a Tele health appointment?
I paid $45 to waste my time.
It’s the first and last time I’ll do that.

Outstanding platform to take care of all your medical needs and relevant health records with excellent confidentiality. Telehealth as an added option when physical appointments can be challenging.
Quick and easy app UI to organise your care team and keep track of progress.

Generally easy to use app but it asked to add Medicare card today again. The expiry date was to be entered as MM/YYYY but the / character didn’t come up automatically. I skipped entering Medicare and then I was able to book the appointment.

Was easy to navigate and find a doctor. Easy booking system to use 🙂

The app is so easy to use. You can easily see when your doctor has appointments available.

Extremely easy way to book Dr appointment from where ever you are .