Lots of doctor video appointments available from 60 minutes in advance. Easy to book and upload images in advance of the video appt. Doctor was pleasant and listened before providing a prognosis and i... Voir plus
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Lisez les avis des autres
Felt I had got an ear infection so after work on a Friday tried to get a last minute appointment at my GP. There was nothing available and no guidance offered. I then remembered about health hero wh... Voir plus
L'entreprise a répondu
My appointment was booked in very quickly. The doctor I spoke to was really nice, informative and helpful. My medication was proscribed at the time of the call and I was able to collect it from my... Voir plus
L'entreprise a répondu
Quick to answer call and prompt appointment. Doctor listened, understood and dealt with my appointment in a professional and kind manner. Really glad that I joined.
À propos de l'entreprise
Écrit par l'entreprise
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Coordonnées de contact
W1H 6DU, London, Royaume-Uni
- info@healthhero.com
- healthhero.com
4,8
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I got professional help over the phone…
I got professional help over the phone and got a prescription which I think has made much of a difference in solving the problem that I had.
5 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you for your review. We are pleased the phone consultation and prescription made such a difference in solving the problem you had.
GP referred me to specialist care who…
GP referred me to specialist care who Identified a brain bleed. Would have been easy to walk away and prescribe painkillers. Treated successfully and I should make a full recovery ❤️
5 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you for sharing this, Dave. We are so glad the GP looked further into your symptoms rather than simply prescribing painkillers, and that this led to catching something so serious. Knowing you are on track for a full recovery means a great deal to us. We wish you all the best going forward.
Brilliant service and saved me needing…
Brilliant service and saved me needing to go to A&E when I couldn’t get an emergency dental appointment when all I needed was antibiotics to treat a burst mouth abscess. Saved me hours of time and saved me adding pressure to a busy A&E system. I highly recommend HealthHero.
5 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Veena. We are so glad we could help you avoid A&E and get the antibiotics you needed for the abscess quickly. It is great to know we could save you time and ease some of the pressure on emergency services too.
Great service with very polite
Great service with very polite, respectful and helpful staff. I would have given 5 stars but a technical glitch meant my appointment did not show on the list for the Dr to call. I had to make four calls to finally get it sorted. Once sorted, the doctor I spoke with was wonderful and understanding. She made sure I understood everything she told me and asked me if I had any questions regarding the process and the prescribed medication
22 août 2026
Avis spontané
Réponse de HealthHero
Thank you for your honest review. We are sorry to hear about the technical glitch and we will look into this to help prevent it happening again. We are pleased that once resolved, the doctor was wonderful and understanding, and took the time to make sure you understood everything about the process and your medication.
Réponse de HealthHero
Thank you, Lesley. We really appreciate your kind words.
Excellent service from the clinician in…
Excellent service from the clinician in particular
11 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you for your review. We are delighted the clinician made such a positive impression.
Recommended A&E for swimmers ear
Great for ease of access as part of Benenden health services but the GP I got wanted me to go to A&E for swimmers ear. Absolutely ridiculous waste of resources. Waste of my time. Called 111 and they're going to sort me out instead.
However, 111 and the local GP were just as useless. Why would you burden A&E/Urgent Treatment Centre with someone who has swimmers ear. The system is broken.
11 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you for your feedback, Richard. We are sorry to hear the advice you received did not feel right for your situation and understand your frustration. It would help us if you can let us know the date you consulted with our service so we can look into your case to see what we can learn. Please email us at patientexperience@healthhero.com. We are glad 111 could help you find a more suitable option.
Easy to book
Easy to book, quick and convenient when my GP could not offer an appointment for over 72hrs. A very useful service within my private health package. Will definitely use this service again.
3 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, James. We are pleased booking was quick and convenient when your local GP could not fit you in for over 72 hours, and glad this is proving a useful part of your private health package.
Great service
11 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Craig. We appreciate your kind words.
Brilliant service - recommended
I was frustrated at having to wait 3 weeks to see my GP so tried this out. I was able to book a same day appointment via the Vitality app and it worked brilliantly. The doctor was very knowledgeable and kind and the prescription she wrote me arrived the next day. Brilliant service.
3 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Caroline. We are pleased you were able to get a same day appointment through the Vitality app. It is great to hear the doctor was knowledgeable and kind, and that your prescription arrived so quickly.
Great service from these people
Great service from these people, thoroughly recommended.
2 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Stuart. We really appreciate you recommending us.
It was first time calling the gp line…
It was first time calling the gp line and I have to say I was a bit skeptical but I am so glad I did call them. The whole call from booking an appointment to speaking to a gp was great. They are very helpful. I got appointment within hours and gp was very professional, listened and gave me advice. I was able to get a prescription sent to me via email on the day. Overall I will be using the service again in the future.
2 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Asha. It is great to hear you got an appointment within hours, that the GP was professional and gave you clear advice, and that your prescription came through by email the same day. We look forward to helping you again in future.
Excellent service that took away the…
Excellent service that took away the agonising wait of going to my normal GP service. I would highly recommend.
1 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Lisa. We are pleased we could take away the long wait you would normally face with your local GP service, and we really appreciate you recommending us.
Excellent service
Excellent service. GP caring and professional more than can be said for the GP surgery. The time delay with making an appointment and the actual appointment was very good. First time I have used the service but I will certainly use it again. You have to pay for a private prescription but if you’re desperate, it’s worth it as the code for the pharmacy came through immediately.
2 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Lizzy. We are pleased the GP was caring and professional and that things moved along quickly. It is great to hear the pharmacy code came through so fast, and we look forward to helping you again.
Thank you
The doctor I spoke to was really patient, I didn't feel rushed and he really listened to all my concerns regarding a new medication.
I didn't feel dismissed I felt like he really took the time to give me all the facts and explain everything I didn't understand so I could make my own informed decision. I felt really reassured after the call. Thank you
29 août 2026
Avis spontané
Réponse de HealthHero
Thank you, Rebecca. We are so pleased the doctor took the time to listen to your concerns about the new medication and explained everything clearly so you could make your own informed decision. Feeling reassured and not rushed is exactly what we aim for.
A great additional service from Bluecrest
As a regular Bluecrest user ( last 6 years of annual checks and blood tests) I decided to use consultation facility as there were some amber alerts in my results which worried me. As a result of a 10 minute talk on with a doctor phone I am able to move on to see my GP forearmed with the information that the NHS had not highlighted in the basic blood tests recently. I feel great reassurance for my health as I get older ( now 69) using Bluecrest.
2 septembre 2026
Avis spontané
Helped by 24/7 Doctor phoneline.
I was quite ill the week before the August Bank holiday weekend. On the Tuesday when I got through to my doctors , their answerphone told me they were only taking emergency calls.
As a Benenden Health member I was able to get a phone consultation through their 24/7 Doctor helpline and a prescription for necessary antibiotics. I am now recovering.
1 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Alison. We are so glad the 24/7 service was there for you as a Benenden Health member when your surgery could only take emergency calls. It is wonderful to hear you got the antibiotics you needed and are now recovering well.
Being able to discuss your issues with…
Being able to discuss your issues with a Doctor and given a quick answer within a couple of hours is such a relief. Normally you're lucky to get an appointment with my own GP within 2 weeks, so having this service is absolutely amazing.
1 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Colin. We are really pleased we could get you a quick answer within a couple of hours when you needed it most.
DONT work for this place
DONT work for this place, they promoted a bully, horrible to people with disabilities or MH issues, not a nice company to work for the turnover is crazy
1 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you for taking the time to share this. We are sorry to hear you had such a negative experience and take concerns like this very seriously, especially anything relating to how colleagues with disabilities or mental health issues are treated. We would welcome the chance to look into this properly, so please do get in touch with our HR team directly be emailing hr@healthhero.com so we can address your concerns.
NHS GP services simply are not as…
NHS GP services simply are not as available or as reliable as they used to be. Health Hero has provided me access to a doctor within hours for video or phone calls to provide high level care and support with prescriptions and referrals. This is an excellent service
8 septembre 2026
Avis spontané
Réponse de HealthHero
Thank you, Rich. We are glad we could give you access to a doctor within hours by video or phone, along with the prescriptions and referrals you needed.
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