Lots of doctor video appointments available from 60 minutes in advance. Easy to book and upload images in advance of the video appt. Doctor was pleasant and listened before providing a prognosis and i... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Felt I had got an ear infection so after work on a Friday tried to get a last minute appointment at my GP. There was nothing available and no guidance offered. I then remembered about health hero wh... Voir plus
L'entreprise a répondu
My appointment was booked in very quickly. The doctor I spoke to was really nice, informative and helpful. My medication was proscribed at the time of the call and I was able to collect it from my... Voir plus
L'entreprise a répondu
Quick to answer call and prompt appointment. Doctor listened, understood and dealt with my appointment in a professional and kind manner. Really glad that I joined.
À propos de l'entreprise
Écrit par l'entreprise
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Coordonnées de contact
W1H 6DU, London, Royaume-Uni
- info@healthhero.com
- healthhero.com
4,8
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick and easy service
Quick and easy service. Great timeline from start to outcome. Would highly recommend.
24 août 2026
Avis spontané
Réponse de HealthHero
Thank you for your review. We are pleased the whole process was quick and easy from start to finish, and we really appreciate you recommending us.
Réponse de HealthHero
Thank you, Sophia. We are glad you found the service easy and quick.
Réponse de HealthHero
Thank you, Wendy. We are pleased you found the service professional, polite and timely.
In my hour of need it was good to know…
In my hour of need it was good to know that I could get in touch with a quick , to give answers to my questions, availability of videoing my problem.
21 août 2026
Avis spontané
Réponse de HealthHero
Thank you, Derek. We are glad we could be there for you, and that we could get you the answers you needed so quickly.
Absolutely positive experience
Absolutely positive experience. Fast and efficient booking system. I spoke to a doctor on the day of placing the booking. The doctor was very professional, listened to my issues and addressed them accordingly.
21 août 2026
Avis spontané
Réponse de HealthHero
Thank you for your review. We are pleased the booking system was fast and efficient and that you could speak to a doctor the same day. It is great to hear the doctor was professional and listened carefully before addressing your concerns.
Amazing quick service while on holiday
Amazing quick service while on holiday. Able to speak with English speaking doctor and able to do video call. Appointment within 2 hours
19 août 2026
Avis spontané
Réponse de HealthHero
Thank you, Eadaoin. We are so glad we could help while you were away, and that speaking to a doctor by video call within two hours made things easier for you.
Really easy to make an appointment
Really easy to make an appointment. Got one the very next day. I was contacted at the time specified after receiving reminders and confirmation of this also. Dr was friendly, easy to talk with and reassured me regarding my concerns. Booking process was easy to navigate. I am very pleased with the service provided.
20 août 2026
Avis spontané
Réponse de HealthHero
Thank you, Karen. We are pleased booking was easy and that you were seen the very next day, with reminders and confirmation keeping you well informed along the way. It is great to hear the doctor was friendly, easy to talk to and put your concerns at ease.
Excellent service — professional, efficient and reassuring
I was really impressed with the service I received from HealthHero. The whole process was straightforward and efficient, and I was able to speak to a doctor without the usual delays.
The doctor was professional, friendly and, most importantly, took the time to listen properly to my concerns. I never felt rushed, and everything was explained clearly, including the options available to me and what would happen next.
It was reassuring to feel that I was being listened to and taken seriously. A genuinely excellent experience and a very convenient way of accessing healthcare when you need it. I would happily use HealthHero again.
20 août 2026
Avis spontané
Réponse de HealthHero
Thank you so much for this detailed review, Max. We are really pleased the process was quick and that you could speak to a doctor without delay. It is wonderful to hear the doctor listened properly, explained everything clearly and never made you feel rushed. Knowing you felt genuinely heard and taken seriously means a great deal to us, and we would love to help you again whenever you need us.
Réponse de HealthHero
Thank you, Duncan. We are really glad the service met your needs perfectly.
Great service
Great service. Was out of hours that I needed advice. Got a call a lot within an hour and was able to send pictures directly during the call. Very professional and polite. Put my mind at ease and what I needed to do. Will definitely use this service again and recommend highly
19 août 2026
Avis spontané
Réponse de HealthHero
Thank you, Dawn. We are so pleased we could help out of hours and that you got a call back so quickly. We are delighted you felt at ease and would be happy to see you use the service again.
I used by Benenden cover to book a GP Appointment for my son (11)
I used by Benenden cover to book a GP appointment for my 11 year old son, my son did not want to travel and wait at our surgery who had no appointments left that day and the pharmacy had not been helpful.
We saw a GP within a couple of hours and had a prescription for antibiotics promptly.
I have already recommended the service to colleagues.
20 août 2026
Avis spontané
Réponse de HealthHero
Thank you for sharing this, Liann. We are so glad we could help when your surgery had no appointments left and your son was reluctant to go through that process. It is great that he was seen within a couple of hours and that the antibiotics prescription came through promptly. We really appreciate you recommending us to your colleagues.
Very easy to book appointment
Very easy to book appointment
Gp was very friendly and helpful definitely recommend
18 août 2026
Avis spontané
Réponse de HealthHero
Thank you, Julie. We are pleased booking was easy and that the GP was friendly and helpful. Thank you for recommending us.
From my experience
From my experience, they are very helpful. They get back to you in short time. They explain clear the options. Listen to you. give your recommendation, advice what to do, thank you.
19 août 2026
Avis spontané
Réponse de HealthHero
Thank you, Erika. We are glad you found the team quick to respond, clear in explaining your options and attentive to what you needed. Your kind words are much appreciated.
Got appointment very quickly and doctor…
Got appointment very quickly and doctor was good, listened and advised me what I needed to do.
18 août 2026
Avis spontané
Réponse de HealthHero
Thank you, Jeremy. We are pleased you got an appointment quickly and that the doctor listened and gave you clear advice on what to do next.
Very straightforward to arrange
Very straightforward to arrange and speedy response. The advice was exactly what I needed that reassured me and gave me the best options to take my concerns forward.
18 août 2026
Avis spontané
Réponse de HealthHero
Thank you, Paul. We are glad it was straightforward to arrange and that the response was speedy. It is great to hear the advice reassured you and gave you the best options going forward.
Excellent service
The whole process from start to finish was incredibly easy. Staff friendly and helpful. The GP I spoke with was miles better than my regular GP. More attentive and I felt for the first time ever I was being taken seriously. This is an excellent service.
12 août 2026
Avis spontané
Réponse de HealthHero
Thank you, Karen. We are really pleased the whole process was easy from start to finish and that our staff were friendly and helpful. It means a lot to hear the GP was attentive and that you felt properly taken seriously.
Just what I expected
Just what I expected. Someone to talk to. Someone to help.
18 août 2026
Avis spontané
Réponse de HealthHero
Thank you, Robert. We are glad we could be there to talk to and to help.
It was a very good experience and the…
It was a very good experience and the go was very thorough
17 août 2026
Avis spontané
Réponse de HealthHero
Thank you, Tracy. We are pleased you had a very good experience and found everything thorough.
Great service
Great service, convenient and staffed with supportive people who have time to listen and appreciate what is wrong and provide support to getting you the best course of treatment.
17 août 2026
Avis spontané
Réponse de HealthHero
Thank you for such kind words. Knowing our team took the time to listen, understand what was wrong and help guide you toward the right treatment is exactly what we aim for.
So glad I purchased my MetLife multi…
So glad I purchased my MetLife multi protection insurance policy as the GP 24/7 option is amazing and the medical prescriptions are instant
As a insurance advisor for MetLife I will tell all our clients new and old what a wonderful experience they will have
18 août 2026
Avis spontané
Réponse de HealthHero
Thank you for sharing this. We are delighted the 24/7 GP access have added real value to your MetLife insurance policy.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.