The Health Lottery Avis 

Cancelled my monthly direct debit for VIP because I kept getting emails advising me of winning a free ticket but they were not showing on my account. This happened on a number of occasions. Total waste of time and money.

The app used to be great until their last update. Continual error messages not allowing me access to my account , not showing me my free ticket which I used to be able to select my own numbers for a play entry but now it’s done automatically, this doesn’t update automatically so my free tickets which should show a play entry for the following Saturday isn’t there. Have cancelled my direct debit as I can’t even access my account -it embarrassing it still isn’t fixed and as a paying customer I can’t even log in with the error pop up showing 20 times . Help email wasn’t helpful just told me to troubleshoot which I’ve already done. Very disappointed and highly recommended to avoid.

I have been a member supporting the Health Lottery for 20 years and suddenly they lock people out from accessing their account .
Do not recognise any password and refuse emails to reset passwords to even sign in with or without the 30 minutes "Try again" time period.
Different devices different browser different email registration.....Nothing works ...A Contrived A.I Controlled Lottery ....I feel sorry for The charities recipients,We just cant play 😿

Great odd of winning compared to the national lottery. Often one number can get you a free ticket into a future draw.

It's not got the best website and the app isn't good. That being said, any problems I've had with changing my bank and card details have been dealt with over the phone by customer services after some time waiting.

I've never had any problems with small wins and withdrawals.

The VIP subscription is a really good option but can be difficult if you change your bank account as the direct debit can be dropped but again, customer services sorted it out. It does take some time to set up.

Only draw back is if you were to win the jackpot, it's shared with anyone else who wins with the same numbers despite it being a smaller prize pot than other lotteries.

They don't disclose how many winners there have been every draw as the Lotto does. I find that suspicious.

WARNING: SCAM COMPANY!!!
Over the last year this company has robbed me of two Big Win VIP subscriptions - paid in full and no Big Win entries! I had to cancel my Direct Debit for the VIP only to find they have cancelled my DD to All Or Nothing.
I thought this company was better than most but I am deeply disappointed with the Health Lottery. Unhealthy!

It is impossible to withdraw the money from my wallet,some of us are finding it hard to make ends meet therefore withdrawing remaining funds would help. But no,you cannot allow that. As far as i am concerned this stinks,and i will endeavour to bad mouth the so called "HEALTH LOTTERY" it's certainly not good for your health.

I wanted to withdraw my (small) winnings from my Health Lottery account to my debit card, but my debit card had expired. But card details couldn't be updated online because the account balance wasn't zero. So I emailed their help desk. After 3 weeks I hadn't received a reply, so I phoned them. I had to listen to Eine Kleine Nachtmusik for rather a long time before I got through, but in the end the person I spoke to was very helpful and deleted the old debit card so I could add the new one.

If there was a 0 zero or - minus star, that's what I would have put down. Absolutely disgusted. I set up a Direct debit and have been paying for over several months, but decided last month to cancel it and there is no option on the site to cancel it. When I called the number on their website, no answer. I emailed them and a response was the same generic amswer stating things that I have already attempted that does not work. There is no option in the subscribe area on my platform to cancel the DD. They took another month of payments from my bank and I'm stuck with this nonsense until I find a way to get off their leash. I am disgusted.

There are options to change or renew bank details, but no options to cancel or discontinue a DD. I need this stopped asap. Get me out of this mess please. Someone named Stefan from Customer Support responded to Query 39818 and failed to resolve my query. I feel stolen from.

I would rate my experience as 5 out of 10 overall, but based on this issue alone, it would be 1 star.
I recently had to renew my bank card and was advised that any existing direct debits would continue without issue. However, I then received an email from Health Lottery last week stating that the payment could not be taken.
I contacted your team, and although the details were updated, I was informed that my entry had to be cancelled and set up again. This has resulted in me missing the April draw, which is extremely frustrating.
I also attempted to resolve this myself online last week, but the system advised that I needed to call instead. While the advisor suggested that I could enter the draw separately, that is not the point. My regular entry should have continued without disruption.
My main concern is: what would have happened if I had won during the draw I was unable to enter due to this issue?
Overall, the process should be much simpler and more reliable.

Cannot withdraw my winnings. My debit card number is new. Cannot add a card to change. Error message that I have to withdraw to my original card

Customer support impossible to contact. No email response.

No stars!
Winning free ticket not honoured.
Automated machine states ring in office hours.
Phone not answered during office hours.
Emails ignored.
AVOID AT ALL COSTS.

I have been a member of this charity for many years, and recently had reason to contact them as I had £270 in my account from past winnings. They said they did not have my bank details to send the money to. ALTHOUGH they take my payments by standing order.
I have tried twice,phoning the number they give for contact.No one answered after waiting 30 minutes.The last time I gave up and have now decided to cancel.
This was on wed the 11th of march,26. From 2.30 to 3pm. Could this be from working at home and school time??
I will now find another charity to support.

Absolute joke and all designed to relieve you of your money!!!!!
Cancelled my monthly payment to these parasites because of zero return of any prize.
Be warned that you are throwing money away if you deal with them!!!!!!

I am 41 years old and I’ve never been asked to prove my age . I set account up ages ago with health lottery and was never asked for anything to do with ID . And because I’ve tried to set a direct debit up they’ve now asked for PHOTO ID AND PROOF OF MY ADDRESS saying that they can’t verify that I’m old enough to play I’m just going to close my account down because no way am I been treated like crap by any company and think I will put money into them not a chance in hell I’ll stick with the original lottery

I don't mind it because it funds good causes, and the jackpot prizes are realistic, and the odds more realistic than the life-ruining greed based NL.

I had a welcome £10k win a few years ago, but not much since; little wins here and there.

BUT

It did take about 8 weeks to process, which is ridiculously slow (and they wanted to make cork-popping show out of it, which I declined).

The website is appalling: cluttered with constant popups, slow to load, and it's impossible to top-up on Firefox (the most secure browser).

THL advised using Google Chrome (spyware), though any Chromium based browser should work, but the reality is that THL cannot be bothered to make their website work on Firefox.

EDIT: Google Chrome/Chromium (based browsers) should not be necessary. It is possible to top-up using Mullvad Browser which is very secure, to the extent that your bank will demand verification (text code/app/card reader) before topping up, which is better for your security.

Finally, I got a £10 bonus for topping up with my usual £10, but the 'bonus' is apparently unusable, and there does not seem to be any information on how to use a bonus, so it seems basically meaningless, or guesswork at best.

It supports good causes, but the website is rubbish, and the information lacking.

Below average.

Twice I created a direct debit subscription by error instead of paying for 'all or nothing' just once.
Watch the system because it is prompting you to do so. Never won anything, I might just cancel my account.

I won a bonus and a free entry on my first day. The web site is very difficult to navigate. When I tried to redeem the free items I was unable and money was taken from my account. I ended up spending 3 times more than I intended. I was unable to get through by phone as the number just rang with no. answer. I cancelled my account by e.mail which was straight forward. I wouldn't have any dealings with this lottery and only wished I had read and headed the negative reviews on Trustpilot before this unwanted expense.

Won a price , tried to transfer money to bank account , doesn’t work. Emailed company no reply . Rang 3 times just left hanging with music for 10 mins, 5 mins and the last time 20 mins then cut off. It’s a scam and they should be ashamed of themselves ! Cancelled dd but I’ve paid out at least 120 quid !

What a rip off only you win is lucky dips it is true fixed ,I don’t mind giving to good causes but the health lottery only gives 20% I will never play it again what a joke I should off checked the reviews before I wasted £34 do not play you will not win