Contacted The Health Lottery about something I was unsure about and was truly impressed with the speed and in-depth informative response I received back, so I thought to share it with you Mor... Voir plus
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Lisez les avis des autres
This company is fantastic. Any issue you may have gets quickly resolved and they are very generous too. Customer service is excellent and I have had no problems at all with their service and cannot fa... Voir plus
Never seem to win more then one free ticket. Im beginning to wonder if the balls actually drawn from a machine 🤔 or does a computer pull out a combination of numbers that know one has got 🤔. And whe... Voir plus
I tried to phone their number (0330 390 2289) with a query at 9.34 am on 7th August 2026. All I got was seven minutes of music with no interruptions to tell me how important my call was to them. I the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Health Lottery: Play for a Chance to Win & Make a Real Difference! Your ticket isn't just about the thrill of winning; it's about making a tangible impact on health inequalities across Great Britain. Every ticket supports grassroots projects and community groups, tackling the root causes of health disparities head-on. We are a fully licensed and transparent organisation, dedicated to ensuring your contributions fund a nationwide movement for better health. Your support helps empower communities, improve mental health, and tackle loneliness. Join the movement for health equality. Play for a cause, win for yourself. Discover the joy of playing for a cause and help us build a brighter, healthier Great Britain. #HealthLottery #PlayForGood #MakeADifference #SupportingDisability #HelpingMinds #GettingActive #TacklingLoneliness #BuildingCommunities
Coordonnées de contact
10 Lower Thames Street, EC3R 6EN, London, Royaume-Uni
- 0330 390 22 89
- help@healthlottery.co.uk
- healthlottery.co.uk
Information importante
3,2
Moyen
2 k avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 3 % de ses avis négatifs
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Réponse de The Health Lottery
We're thrilled you had such a fantastic experience, Ray! We aim for A1 service, so we're delighted we hit the mark. Thanks for the great review! 🌟
Excellent service …
Anne Marie was very pleasant and helpful and problem resolved quickly
12 février 2025
Avis spontané
Réponse de The Health Lottery
That's wonderful to hear, Lyn! We're delighted Annmarie's pleasant and helpful demeanor contributed to a positive experience. Thanks for sharing your feedback! 😊
The woman who dealt with my query was…
The woman who dealt with my query was cheerful,well spoken,polite,engaging and efficient.
12 février 2025
Avis spontané
Réponse de The Health Lottery
We're delighted to hear about your experience, Christopher! It sounds like our team member truly went above and beyond. We'll be sure to pass along your compliments. Thanks for the fantastic review! ⭐
Excellent service very amiable customer…
Excellent service very amiable customer service guy Thankyou
10 février 2025
Avis spontané
Réponse de The Health Lottery
Thanks for the 5-star review, Lynne! We appreciate your feedback! 👍
…homeless people banned from playing
Have you tried opening an account I've used less ID to open a bank account. What if you don't have an address, are we saying homeless people are banned from joining.
Prove your 18 ? do these idiots know you have to be 18 to have a credit card it's information gathering big brother syndrome.
I'm not going play cos you'll win and they won't pay out you'll have to jump through hoops to get money well I ain't taking that risk.
17 janvier 2025
Avis spontané
Réponse de The Health Lottery
Hi Wolvoaffa,
Thanks for your feedback. We understand your concerns about our verification process.
We're required to verify the age and address of everyone who opens an account. This is to make sure everyone playing is over 18, lives in Great Britain (as required), and can afford to play responsibly. It's also a key part of our commitment to safe gambling practices. If we can't verify these details, we unfortunately can't open an account. We appreciate this can be frustrating, but it's a necessary step.
We wish you all the best.
Customer Support
The Health Lottery
Really hard to use site.
Really hard to use site.
Nothing explanatory on it was even difficult joining.
Plus all the negative comments and really bad reviews, you would think the site would get things sorted out.
Won’t be using again, will go back to the National lottery.
12 janvier 2025
Avis spontané
Réponse de The Health Lottery
Hi Sue,
Thank you for your review. We're sorry to hear you found our site difficult to navigate and that the sign-up process wasn't clear. We value your feedback and will use it to make improvements.
We understand your concerns about negative comments and reviews. We take all feedback seriously and are committed to addressing any issues raised by our users.
If you have specific suggestions on how we can improve the site or your experience, please don't hesitate to share them with our Customer Support team. They're always happy to help.
We appreciate you giving The Health Lottery a try.
Best regards,
Customer Support
The Health Lottery
A month after contacting them about a…
A month after contacting them about a win and after posting necessary information to support claim with proof of delivery from Royal Mail and then sending copies of everything by email as they claim not to have received, I am still waiting for payment or acceptable explanation. Either they are inept in their management or there has to be some question about their integrity. I do hope that it is inefficiency and they get themselves sorted quickly
Less than 2 hours after posting the above, I received a message saying that they had received my claim and would process, Coincidence!!!! It still took a week before the money was in my bank account.
2 janvier 2025
Avis spontané
Réponse de The Health Lottery
Hi Tony,
Thank you for taking the time to share your feedback, and congratulations on your win! We’re sorry to hear about the difficulties you’ve experienced with your claim and truly appreciate your patience.
Please rest assured we’re here to help resolve this as quickly as possible. If you need further assistance, don’t hesitate to contact us directly—we’ll do everything we can to ensure this matter is sorted promptly.
Take care,
Customer Support
The Health Lottery
Unable to withdraw winnings!! …
I have been trying to withdraw winning from my Wallet, the amount is considerably less than the maximum £2k withdrawal amount for on line players, yet I keep getting told my amount exceeds this withdrawal limit, which is does not. I feel this this an unacceptable way to treat players, who you take the payments from via DD every week/ month on time without fail. Yet when I ask for winning money to be paid back to my bank, it seems to be an issue!
29 décembre 2024
Avis spontané
Réponse de The Health Lottery
Hi Tina,
Thank you for bringing this to our attention. We’re sorry to hear about the difficulties you’ve experienced with withdrawing your winnings.
To resolve this matter swiftly, please contact our customer support team directly. We’re here to help and will do everything we can to ensure your withdrawal is processed without further delay.
Thank you for your patience, and we look forward to assisting you.
Best regards,
Customer Support
The Health Lottery
Having trouble will not send new…
Having trouble will not send new password to my email and keeps locking me out sent email to them then they say ring them. Can I be bothered . No . Not bother doing it anymore if you can’t make a new password like national lottery . Never have any bother with them I will stay with them now . .
16 décembre 2024
Avis spontané
Réponse de The Health Lottery
Hi Sheila,
Thank you for sharing your feedback. We’re sorry to hear you’ve had trouble resetting your password and accessing your account.
If you’re still experiencing difficulties, please don’t hesitate to reach out to us directly. We’d be happy to assist and get this resolved for you as quickly as possible.
Take care,
Customer Support
The Health Lottery
I am unable to withdraw funds from my…
I am unable to withdraw funds from my account! I have sent an email today but have NOT even received an automated response.
Reading the comments here, I will telephone them tomorrow and leave an update here.
9 décembre 2024
Avis spontané
Réponse de The Health Lottery
Hi Margaret,
We’re sorry to hear about the trouble you’ve had withdrawing your funds and getting in touch with us. We understand how frustrating this must be and want to make things right for you.
If your issue is still unresolved, please contact us directly, and we’ll prioritise helping you sort this out as quickly as possible.
Best regards,
Customer Support
The Health Lottery
I am having real problems accessing my…
I am having real problems accessing my winnings via the app.I am going to stop playing after this month.
You get no response from them and they don’t answer the helpline. I have serious concerns about just what is going on.😡
9 décembre 2024
Avis spontané
Réponse de The Health Lottery
Hi Sandra,
Thank you for bringing this to our attention. We’re sorry to hear about the difficulties you’ve experienced accessing your winnings and reaching our Customer Support Team.
We’d like the opportunity to resolve this for you as quickly as possible. Please get in touch with us at your earliest convenience so we can assist further.
Kind regards,
Customer Support
The Health Lottery
repeat after me again
i don't believe it they rang me and left message saying
please ring on 0330 390 22 89. they really do not have a clue what they are doing. they clearly don't take any notice of what you have said in the past which was
if i call them it will cost maybe as much as the 2 missing bonus tickets that i did not get.
28 novembre 2024
Avis spontané
Réponse de The Health Lottery
Hi Anthony,
Thank you for sharing your feedback. We aim to keep our customers informed, which is why we leave a voicemail whenever possible. This ensures you know we’ve attempted to reach out and are keen to assist with your query.
In your case, we believed it was important to leave you a message, offering the option to call us back if you felt comfortable doing so. However, we completely understand your concerns regarding call costs. To address this, we’ve sent you an email to explore alternative ways to resolve your issue.
We’re committed to resolving this matter for you and look forward to hearing from you via email.
Take care,
Customer Support
The Health Lottery
Surprised and dismayed.
On Sun.,27th Oct.,2024,i was surprised to see on my tablet,via Google,three of my numbers had been drawn,namely 4,6,and 35,with the latter also being the bonus ball !. As I looked to see and make sure what exactly the amount would be,and double -checked to be sure,I then went down to the nearest convenience store where I originally got the ticket from. I explained whilst being there,that my ticket was made out for the following Wednesday also,and asked what would need to be done when the Saturday draw the night before,was processed. The manager didn't seem to know,nor his assistant,only stating I had won £5,when by all intents and purposes,everything was pointing to a prize of some £50 !. Feeling rather "fobbed off",with something of a cheap consolation prize led me to attempt to contact the Health Lottery Telephone Helpline on Monday,28th,Oct.,2024,but for all of my efforts,ALL of that day,I got through to no one. If these "people are to supposed to be working with an emphasis,leaning towards charitable causes,as being my main reason for doing this lottery and not the others,then I can see,very regrettably,why many potential customers out there are going towards the other lottery causes, namely for their own "charitable"cause !.
28 octobre 2024
Avis spontané
Réponse de The Health Lottery
Hi Philip,
Thanks for sharing your feedback. We're sorry to hear about the frustration you experienced with your recent lottery win and the difficulty you had contacting our customer support team. We understand how disappointing this can be, especially when you were excited about a potential win.
To clarify, matching two numbers plus the bonus ball results in a £5 prize in the Big Win game. You can claim this at any Health Lottery retailer.
We appreciate your support of the Health Lottery and its charitable causes. We apologise again for the trouble you had contacting us and are committed to improving our customer service.
If you have any further questions, please don't hesitate to contact us at help@healthlottery.co.uk or 0330 390 22 89.
The Health Lottery Customer Support Team
Incommunicado
I asked to renew my account (it had been dormant). Sure
Send us a copy of your birth certificate and proof of address.
Emailed it.
Um, will you ring us?
Tried ringing - their recorded 'options' were so crackly I couldn't tell what button to press.
I emailed.
Ring us again.
Nope.
I emailed again to ask if they'd at least delete my details (data protection etc).
Big fat silence.
Now what?
Edited to add:
They said "Please reach out to us directly by emailing [us] or calling [us] (Monday-Saturday, 9:00 am to 5:30 pm, local rates apply)."
All very well when this has already failed miserably.
12 octobre 2024
Avis spontané
Réponse de The Health Lottery
Hello,
We're so sorry to hear about the trouble you've had reactivating your account and the lack of communication from our team. This sounds incredibly frustrating, and we sincerely apologise for the inconvenience.
We want to get this sorted for you right away. Please reach out to us directly by emailing help@healthlottery.co.uk or calling 0330 390 22 89 (Monday-Saturday, 9:00 am to 5:30 pm, local rates apply).
Thank you for your feedback. We appreciate you bringing this to our attention and are here to assist and improve.
Best regards,
Jason
Customer Support
The Health Lottery
Won 2 free tickets that never showed up
Won 2 free tickets that never showed up
18 septembre 2024
Avis spontané
Réponse de The Health Lottery
Hi Peter,
We're so sorry to hear that you didn't receive your free tickets. We understand how disappointing this must be.
To help us look into this and get those tickets to you, could you please contact our Customer Support Team? We're available Monday to Saturday from 9:00 to 17:30 on 0330 390 22 89 (calls charged at your local rate) or you can email us at help@healthlottery.co.uk.
We'll do everything we can to sort this out for you.
Thanks,
Jason
Customer Support
The Health Lottery
Is it legitimate to take money and then…
Is it legitimate to take money and then not show the results? I spent a modest amount and selected three different number combinations. The draws were imminent but nothing shown under results.
I select 'draw history' but today's draw not there. In any case I think the website is awful to navigate and I won't be bothering with this lottery again that's for sure.
11 septembre 2024
Avis spontané
Réponse de The Health Lottery
Hi Dee,
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience and the difficulties you had accessing the results. We understand how frustrating this can be and want to help resolve the issue as soon as possible.
Please feel free to reach out to us via email at help@healthlottery.co.uk or by calling 0330 390 22 89 (Monday to Saturday, 09:00 – 17:30). Calls are charged at your local rate, and our team is here to assist you with any concerns you have.
We genuinely appreciate your feedback and hope we can address your concerns moving forward.
Best regards,
Customer Support
The Health Lottery
Really bad
Really bad! Where are the numbers I played stored to easily check them? I played 15 for £10 and have no idea what numbers are played as they aren’t stored anywhere. How do I check?
7 septembre 2024
Avis spontané
Réponse de The Health Lottery
Hi Jackie,
We're so sorry to hear that you're having trouble locating your playing history. You should be able to find it by following these steps:
1. Open the app.
2. Tap the menu button. This is located in the top right corner of the app and looks like three lines stacked on top of each other.
3. Select 'My Play History.'
If you're still unable to find your numbers after following these steps, please don't hesitate to contact our Customer Support team. We're happy to help!
Email: help@healthlottery.co.uk
Phone: 0330 390 22 89 (Monday - Saturday 09:00 – 17:30) *Calls to The Health Lottery Helpline will be charged at your local rate.
We appreciate your feedback and hope to resolve this issue for you quickly.
Customer Support
The Health Lottery
Absolutely ridiculous website so…
Absolutely ridiculous website so complicated to use I emailed was given instructions which didn't work I now have £10 in bonuses which I am unable to use will be closing account Awful
15 août 2024
Avis spontané
Réponse de The Health Lottery
Hi Debbie,
We're sincerely sorry to hear about your frustrating experience with our website and the difficulty you've encountered trying to use your bonus. We understand how upsetting this must be and want to assure you that we're committed to resolving this issue for you.
Please reach out to our dedicated Health Lottery Helpline at 0330 390 22 89, available Monday through Saturday from 9:00 AM to 5:30 PM. Our team is ready to assist you and ensure you can enjoy your bonuses without any further hassle.
Thank you for your patience and understanding.
Customer Support
The Health Lottery
Big fuss to unsubscribe
I think years ago, well before covid I had a look at the website and put in my contact details.
I don't believe I've ever actually put in money to play.
However I keep getting emails. When I tried to unsubscribe, I see there is no option for that, so I wrote them.
What a fuss. I had to agree to unsubscribe ans then I get this email back saying they might keep my info for legal reasons.
Rather dubious.
10 août 2024
Avis spontané
Réponse de The Health Lottery
Hi Melanie,
We understand how frustrating it can be to receive unwanted emails, and we're truly sorry for any inconvenience caused.
We value your feedback and want to make sure you're taken care of. Please don't hesitate to call our Helpline at 0330 390 22 89 (Mon-Sat, 9am-5:30pm) if you have any questions or concerns.
Customer Support
The Health Lottery
Delete it
How can it be possible to play this 10 times in a row and only get 1 ball right every few goes?
That must be fixed.
It's just a waste of money.
Don't do it.
I bet it's a scam - the coding knows what balls you have selected and makes sure they don't come up.
Deleting it.
1 juillet 2024
Avis spontané
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