Contacted The Health Lottery about something I was unsure about and was truly impressed with the speed and in-depth informative response I received back, so I thought to share it with you Mor... Voir plus
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Lisez les avis des autres
This company is fantastic. Any issue you may have gets quickly resolved and they are very generous too. Customer service is excellent and I have had no problems at all with their service and cannot fa... Voir plus
Never seem to win more then one free ticket. Im beginning to wonder if the balls actually drawn from a machine 🤔 or does a computer pull out a combination of numbers that know one has got 🤔. And whe... Voir plus
I tried to phone their number (0330 390 2289) with a query at 9.34 am on 7th August 2026. All I got was seven minutes of music with no interruptions to tell me how important my call was to them. I the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Health Lottery: Play for a Chance to Win & Make a Real Difference! Your ticket isn't just about the thrill of winning; it's about making a tangible impact on health inequalities across Great Britain. Every ticket supports grassroots projects and community groups, tackling the root causes of health disparities head-on. We are a fully licensed and transparent organisation, dedicated to ensuring your contributions fund a nationwide movement for better health. Your support helps empower communities, improve mental health, and tackle loneliness. Join the movement for health equality. Play for a cause, win for yourself. Discover the joy of playing for a cause and help us build a brighter, healthier Great Britain. #HealthLottery #PlayForGood #MakeADifference #SupportingDisability #HelpingMinds #GettingActive #TacklingLoneliness #BuildingCommunities
Coordonnées de contact
10 Lower Thames Street, EC3R 6EN, London, Royaume-Uni
- 0330 390 22 89
- help@healthlottery.co.uk
- healthlottery.co.uk
Information importante
3,2
Moyen
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 3 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I made a mistake in bonus claim
I made a mistake thinking that I had qualified for a bonus. However as a gesture of goodwill I received the credit.
17 octobre 2023
Avis spontané
Réponse de The Health Lottery
Glad we could help :) Thanks for the review!
Ten bonus ticket code
A ten bonus ticket code was apparently claimed correctly but not added to my account.. Rip off
14 octobre 2023
Avis spontané
Réponse de The Health Lottery
Hi there,
We are sorry to hear that you have experienced an issue with a bonus that you received. If you would kindly contact our customer service via email - help@healthlottery.co.uk – we shall investigate what has happened with a view to resolving this matter to your satisfaction.
Thank you.
Bonus tickets not automatically…
Bonus tickets not automatically triggered Overhaul of present practices of applying bonus codes. After validation of bonus not triggered could the Health Lottery please add the bonus to the account and inform the punter instead of sending a code to the customers to apply themselves as most of the codes sent to customers are invalid and one has to reapply to obtain a redress. The hassle is avoidable. Gyimah
9 octobre 2023
Avis spontané
Réponse de The Health Lottery
Hi there,
We are very sorry to hear that you are unhappy with the way our bonusses work. When you meet the spend criteria for one of our bonus offers and apply the code, the bonus credit is received directly into your online wallet (this is separate from your cash balance, and cannot be withdrawn). When you make your next lottery purchase, you may elect to pay by cash in your online wallet, bonus credit or a combination of both. As described in the terms of each promotion, the bonus credit will usually have a limited life, with an expiry date attached after which it may not be used. We are constantly reviewing our player journeys and listening to player feedback. We’re therefore grateful for your insights.
Thank you.
Health Lottery has better odds
I don't use the app, so I can't comment on that. But I find logging in to the web page easy to do.
I like the Health Lottery because the odds of winning are better than other known lotteries and it's only £1 a line. I haven't been playing long but have already won a few free tickets from 2 numbers (which gives you another go for free) 'You've got to be in it to win it' as they say...
As money also goes to charity, for me its £1 worth playing.
9 octobre 2023
Avis spontané
Réponse de The Health Lottery
Thank you for the review! :)
There offers are very misleading
There offers are very misleading, don't play, and when I complained they won't give me a refund as the money was taken twice
21 septembre 2023
Avis spontané
Réponse de The Health Lottery
Hi Martin,
We are very sorry to hear that you are unhappy with the way in which our offers are presented. We aim to be open and transparent by providing instructions as well as terms and conditions for everything we do. If you would kindly contact our customer service again via email - help@healthlottery.co.uk – with the subject line ‘Martin’ we shall investigate what has happened with a view to resolving this matter to your satisfaction. We have asked our agents to keep a lookout for your email.
Thank you.
Avoid
The instant games don't work on either app or mobile site.
Very poor design.
Makes it difficult to close account -- you need to have a minimum amount in your wallet to withdraw otherwise it doesn't allow you to transfer funds back to bank account. This blocks you from closing health lottery account!
13 septembre 2023
Avis spontané
Réponse de The Health Lottery
Hi Holly,
We are very sorry to hear that you are unhappy with functionality of our app. We are aware that it does not currently perform as we would wish and is being developed behind the scenes. We do carry out regular releases to enhance its performance and to provide a better experience for our valued players. If you’re able to bear with us, we assure you that you will see progress in this area. We are constantly reviewing our player journeys and listening to player feedback. We’re therefore grateful for your insights.
Thank you.
Pity, it’s so awful!
Absolutely terrible app. Whoever has designed this please sack them, get your money back and hire someone who knows what they are doing!
24 août 2023
Avis spontané
Réponse de The Health Lottery
Hi there,
We are very sorry to hear that you are unhappy with functionality of our app. We are aware that it does not currently perform as we would wish and is being developed behind the scenes. We do carry out regular releases to enhance its performance and to provide a better experience for our valued players. If you’re able to bear with us, we assure you that you will see progress in this area.
Thank you.
Réponse de The Health Lottery
Glad we could help John! Thanks for playing :)
I have been playing the game for a few…
I have been playing the game for a few years now and have complained about not getting bonus draws . Now you tell me I have to use my debit card.Yet you bombarded me with emails to go direct debit.So all the bonuses I have won have not been entered.
14 août 2023
Avis spontané
Réponse de The Health Lottery
Hi there,
We are very sorry to hear that you are unhappy with the way our bonusses work. At present, free tickets that are won are not automatically entered into the next available draw. Instead they are held in the bonus section of your account where you are required to elect to play using this bonus credit and to choose which draw/s you’d like to enter. In addition, cash prizes won are transferred to your online wallet where they can be reinvested in further lottery draws, or withdrawn to a debit card. We are constantly reviewing our player journeys and listening to player feedback. We’re therefore grateful for your insights. With regard to our marketing emails, you may, of course opt out of receiving these at any time.
Thank you.
Health lottery poor customer service
I have cancelled my direct debit after asking for help regarding password link twice. Received flippant response and no help . Their loss.
10 août 2023
Avis spontané
Réponse de The Health Lottery
Hi there,
We are very sorry to hear that you have not been satisfied with the service you received. We aim to provide a hight standard of customer care and apologise if this has fallen short of your expectations. We’re sorry to see you go. If you decide in the future to set up another direct debit, you will be eligible to receive a free tastecard valid for one year, giving you great discounts on dining out, events and cinema tickets.
Thank you.
Promotion Bonus query.
I had a query relating to a promotion bonus and contacted the Health Lottery Team. To my surprise I received a response within hours with a full explanation and resolved my query straight away. I can only praise the Health Lottery for the service that I received.
10 août 2023
Avis spontané
Réponse de The Health Lottery
That's great! Glad we could help! Thanks for playing The Health Lottery :)
Congratulations
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5 août 2023
Avis spontané
I have played 2 lines once a week since…
I have played 2 lines once a week since 2012 by direct debit. However, now I have just discovered that any winnings get paid into my “online account “. Despite ringing and being told my £20 from a win 5 weeks ago would be paid into my HSBC bank account, it was not. Then I won £10 in July. They had told me they would set up any future payment to be paid into my account. Today they said that is not possible. So I have cancelled my direct debit. I think this is shocking. It encourages extra gambling.
31 juillet 2023
Avis spontané
Réponse de The Health Lottery
Hi there,
Our terms and conditions advise players that winnings are paid into their online wallet, where they can be withdrawn at any time. Free tickets and bonus credit is not in the form of cash and therefore cannot be withdrawn, but need to be reinvested in future lottery play. Prizes however are in the form of pounds sterling and can be withdraw to the player’s bank or reinvested. This has been in place since we launched The Health Lottery 12 years ago.
Thank you,
The Health Lottery
The Health Lottery
Been playing the health lottery games for a while and I've always been enjoying myself. Its nice to see that the money I do spend goes towards charity as well.
19 juillet 2023
Avis spontané
Réponse de The Health Lottery
Thanks for helping to make a difference Vikhram :)
They solved my problem
21 juillet 2023
Avis spontané
Réponse de The Health Lottery
Thanks for your review Gordon! Glad we could help. :)
Don’t trust not transparent no customer care
So cross I changed my bank card as it was out of date I did have email for new account details because direct debit failed but as I didn’t want to carry on with direct debit and didn’t owe anything I did not update the information.I cannot believe that somehow my new account card information was accessed and direct debit set up without my knowledge I cancelled this with my bank online last month but it somehow was reactivated. I have today cancelled it again with my bank if this is reactivated without my consent again I will take action . This app needs to provide a better way to cancel direct debit on its app when I google it says you can do this via wallet but this isn’t possible stop fobbing customers and act with customer care in mind .
16 juillet 2023
Avis spontané
Réponse de The Health Lottery
Hi Kim,
We are sorry you are experiencing these issues. You can email us at help@healthlottery.co.uk or call us on 0330 390 22 89 (calls are charged at local rate plus your telephone provider's access charge) and someone will assist you with cancelling your Direct Debit and giving you a refund.
We acknowledge that that our existing player journeys on the app are not as intuitive as they should be, and this can lead to frustrations such as those you have experienced. To that end we are working with industry specialists to fully upgrade the appearance and functionality of our app, and we aim to launch this in the summer. The new app will provide clarity and simplicity for all users, making navigation much easier.
Thank you,
The Health Lottery
Not a great App
Set up an account on the app. Won a free ticket but can’t seem to use my free ticket. No help section on the app. Very poor app.
12 juillet 2023
Avis spontané
Réponse de The Health Lottery
Hi Shamz,
We’re sorry you are experiencing these issues. You can email us at help@healthlottery.co.uk or call us on 0330 390 22 89 (calls are charged at local rate plus your telephone provider's access charge) and someone will assist you with using your free ticket.
We acknowledge that that our existing player journeys on the app are not as intuitive as they should be, and this can lead to frustrations such as those you have experienced. To that end we are working with industry specialists to fully upgrade the appearance and functionality of our app, and we aim to launch this in the summer. The new app will provide clarity and simplicity for all users, making navigation much easier.
Thank you,
The Health Lottery
Set up direct debit but take increasing…
Set up direct debit but take increasing amounts for duplicate entries, Poor website, seems more like a scam site have now cancelled altogether
Avoid .I get this message
We have identified a self-exclusion status associated with your Health Lottery account. Please be advised that you will not be able to access your account until the exclusion period has expired. For more information please contact The Health Lottery Contact Centre but they dont reply,
What wasters
AVOID
10 juillet 2023
Avis spontané
Réponse de The Health Lottery
Hi Raylec,
We’re sorry you have experienced this issue. If a player believed that they have been incorrectly charged, they should notify us via email or our local rate helpline number. We will always fully investigate and provide a full refund wherever appropriate to do so.
We acknowledge that that our existing online player journeys are not as intuitive as they could be. To that end we are working with industry specialists to fully upgrade the appearance and functionality of our website, and this will be launched next month. The new site will provide clarity and simplicity for all users.
Thank you,
The Health Lottery
Birkenhead… what more needs to be said. POOR SITE!
Birkenhead… what more needs to be said poor quality site only interested in taking as much money as possible with misleading titles which are total lies you have to be a fool to actually deposit anything, I made an account and as soon as you have an account it’s asking you to deposit money on what looks like a scam site with the low resolution site images, which made me look them up on here, felt like I should leave 1 star as a lot of the 5 star reviews look to be false/paid for reviews!
7 juillet 2023
Avis spontané
Réponse de The Health Lottery
Hi Aden,
We acknowledge that that the existing player journeys on our website are not as intuitive as they should be. To that end we are working with industry specialists to fully upgrade the appearance and functionality of our website, and this will be launched next month. The new site will provide clarity and simplicity for all users.
Be advised that we never pay for reviews. We aim to be as transparent and open as possible with our players.
Thank you,
The Health Lottery
Beware this dishonest company
Email exchange as follows:
Played due to £5 offer with £2 bonus. Pressed all the right buttons and still got charged £5 plus £2 on my card. Not impressed. Hope this is not indicative of dodgy admin on your end. Please refund.
Their reply: We have reviewed your account and can see you deposited and spent £5, which awarded you the £2 bonus. Unfortunately instead of selecting the £2 bonus you was awarded, you confirmed the £2 payment to be taken. We can also see that the £2 bonus was then used successfully. Many thanks.
My reply: This is not true as I distinctly remember selecting the method of payment of payment as £2 bonus. As one of course would in those circumstances, as I was determined to get the bonus rather than be swindled out of it as they were clearly trying to do by making it is as complicated as possible.
Regardless of what The Health Lottery claim their log states, I was very careful to select "Use £2 bonus" from the drop-down menu and therefore the £2 should not have been taken from my card. I am not 99% certain that I made that selection and confirmed it, but 100% and therefore I can confidently state that in keeping with The Health Lottery making it extremely difficult to claim the bonus, even when someone is careful to navigate all the obstacles the Health Lottery have put up to stop people getting their bonus as advertised, they still do not honour it anyway.
Goodness knows what other tricks they are getting up to, and I would not trust "The Health Lottery" as far as I could throw them and would never use them again.
29 juin 2023
Avis spontané
Réponse de The Health Lottery
Hi Alice,
The online wallet has two balances. The primary balance is money which the player has deposited and the secondary balance is any bonus credit that has been accrued. Unless the player selects to pay for entries using bonus credit, the default will always prioritise deposited funds. Our transaction log for the disputed play clearly shows that you did not elect to use the £2 credit on this occasion, but subsequently used it on a separate transaction. This log can be provided to you on request.
Thank you,
The Health Lottery
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