Hello Neighbour Avis 

Hello Neighbor were professional, responsive, and made the whole renting process smooth and stress-free. They kept me informed throughout and were always happy to help with any questions. Thank you for all your support!

I've used Hello Neighbour since I first put my flat on the market three years ago. They provide the most remarkable value for money for London landlords. An enormous cost saving for me compared to the standard percentages agents charge. Management of my property and tenancies has always been very proactive and great standards from their contractors when it comes to any work that needs to be done. Would definitely recommend

I've recently used Hello Neighbour's Get Rented service for the first time, having previously used OpenRent. I much prefer Hello Neighbour's platform as it's really well designed. It takes you through each stage of the tenancy, and they've put a lot of thought into helping landlords comply with the new rules in the Renters' Rights Act.

I got some excellent applicants, and I'm sure the week's featured listing on Rightmove helped. None of the usual rent to rent scammers you get on OpenRent.

The messaging system works well, and it was easy for tenants to book slots.

I also used their Get References services, which was easy to do.

I was a big fan of Hello Neighbour when I used it 3 years ago. Not now. Yes they found me a tenant, but that’s pretty easy. It cost me 60% more. It’s now just a SaaS product with no helpful human intervention. First time around it was all done by phone, easy to get hold of people. This time I got a condescending jobsworth who doesn’t return calls or call when a date and time is arranged. The platform’s systems also believe their processes trump the law: they held up the issuing of the tenancy agreement until my EICR was available. As a landlord I was operating to the letter of the law, but they think they’re above that. I won’t be using them again but I doubt they’ll be in business next time I might need them.

really efficient, clear, and found great tenants.
always lovely to deal with

We had an amazing experience with Hello Neighbour. It is the 2nd time we use their service and once again, we're very happy with them. They make the whole process so easy from the beginning until the end. Kudos to Rebecca, who is also very responsive. I will definitely use their services next time I need to find a new renter.

Hello Neighbour agents have managed our property very well. They always inform us in advance of upcoming renewals, gas safety checks etc. Agent Melissa Burrows was very helpful and proficient with cordinating with us and the tenants on time, all the time.

Josh and the whole team at Hello Neighbour were consistently easy to deal with and genuinely committed to resolving every issue we raised as quickly as circumstances allowed. They were often hampered by a difficult landlord, which meant they had to negotiate compromises, but they always kept us fully informed and never left us in the dark.

The contractors they sent were not only highly skilled but also efficient and respectful of our time. We always felt that Josh had our best interests at heart, exactly what you hope for from a managing agent.

If the need arises, I would be more than happy to work with them again.

I had a very positive experience with Hello Neighbour. The team were responsive, proactive and attentive throughout the process, and Irem was particularly helpful.

The platform feels stronger than OpenRent in some important areas, especially because enquiries from Rightmove are handled smoothly without pushing applicants through unnecessary registration steps to their own platform. That made the process feel more practical and efficient for potential tenants.

The quality of tenant enquiries was also high, which is ultimately what matters most for a landlord.

I also understand they are looking to expand their additional services beyond London, which would be very helpful if delivered at the same standard.

Overall, a very good service and I would happily recommend them. 5 stars.

The company came across as highly professional in the way they marketed my property, communicated progress and achieved an ideal outcome in the shortest possible time. I will not hesitate to recommend them.

Very good value for money compared to traditional letting agents. Good management of the property and very engaged.

Awful. We reported an emergency on a Sunday night that was ignored. Wrote them again on Tuesday, and on Wednesday they reported the issue to the landlord. Five days later, still nothing, I was literally put on call waiting till the office closed for a bank holiday weekend. Called the emergency number on Saturday to receive a “we’ll try to see if we can find a contractor”. Four hours later they’re still trying to find a contractor for a cleaning service. In London. We have acquired three quotes for immediate service in that time. No timeline given, no plan, zero service.

Edit post Hello Neighbour response: the call went to the emergency team because no action was taken for a week. Yes, the issue was construction that resulted in debris and construction dust on our balcony, but as our agent and various members of the Hello Neighbour team were aware, we were unable to open any of the windows in the flat for the entire period because the dust was coming into the flat. My partner is asthmatic, and I was getting headaches every time we opened the windows. Now Hello Neighbour appears to be telling me that construction dust is not enough of a health hazard to warrant a response. Indeed, we were not on fire.

Excellent responsive service. Professional, efficient. Gives me true peace of mind in renting my place out

Very horrible experience.

I booked a viewing a couple of days ago, and Hello Neighbour confirmed the appointment both at the time of booking and again yesterday prior to the viewing. I took a few hours off work and travelled 1.5 hours to attend, only to arrive and find that there was no one at the property.

When I called them, I was informed that the property had already been marked as “under offer.” This is completely unacceptable and shows a total lack of respect for people’s time and effort. What made the situation worse was that I had to contact them myself instead of being informed in advance by phone, email, or message.

They did not take responsibility for the inconvenience caused and showed no regard for customer service. If I could, I would give them a -1 rating.

Recommend .

We had an excellent experience through Hello Neighbour. Their system was very modern and smooth. Our agent, Isabella Frost was extremely helpful during this move. Isabella was very prompt in returning our many emails, and kept us updated at every stage of our application. Thank you Isabella.

I switched to Hello-Neighbour after being a customer of two large well-known London agents and finding their service to be poor, as well as poor value for money.

Hello-Neighbour provide a refreshing alternative. They have been straightforward to work with for letting and management, they work in partnership with Landlords for a better tenant experience and allow Landlords to use their own contractors if preferred. Their fee structure is also fair. For example, no % is added to works costing £250+ - my previous agents charged this fee but offered no added value in return. Although the office was some distance from my flat, access to keys was no issue for contractors as the keys were held in a local keynest.

Perhaps most importantly, I had the same management contact throughout my time with Hello-Neighbour (so much better than my experience with the larger agents where I had to communicate with lots of different people in a team, with high staff turnover). Thank you so much Josh - you were great and I enjoyed working with you. The proof was in my happy tenants!

I no longer have a flat for let in London but if I did, I would use Hello-Neighbour again 100%.

Great experience with this letting agency—professional and communicative throughout. The process from viewing to referencing was smooth, and I appreciated the use of a third-party referencing service, which gave me confidence that my information was handled securely. Rebecca. L was especially helpful and informative. Would definitely recommend!”

It's been almost a year since I handed my property keys to Hello Neighbour property management team and it's one of the best decisions that I've ever made! Staff are always courteous, experienced and helpful, guiding me to make the right option for the task at hand, be it replacing the carbon monoxide detector or whether to raise the rental or not. I've been well informed of the recent Renters' Rights Bill too, having been invited to attend Zoom meeting on the subject! Hello Neighbour has really made my life easier as a non resident landlord, and my special thanks go to Marie-Ann for being a wonderful Property Manager! Thank you!