Hello Neighbour Avis 

The landlord set up is good, people are helpful (when you can get hold of them). The tenant experience needs much improvement and Kudos to the team for getting in touch and for wanting to understand where the problem is and I’ve updated this review and rating as well to reflect this. One tenant tried for 5 days to make an offer, making multiple calls to the call centre to fix issues. Had five people with offers and every single one complained that they can't make the offer on the system, three managed to do it after much trouble . There are no user guides!. It beats the purpose if a tenant can't make an offer. Also I had the situation where the tenant says they have paid the holding deposit, have sent a screen shot, but the system says not paid two hours on. There is no guide or notification to the landlord to say if this is a timing issue or an error.

They have been extremely helpful and quick with the renting of my property and I would highly recommend, particularly Lauren!

This new service provider is very welcome and offers an excellent option for landlords to find tenants. I could advertise my property on 3 key platforms. I received interest from a frankly incredible 50+ parties from whom I chose an excellent tenant. Stand-out service from Javier. He is a fountain of knowledge at the end of the phone and a please to deal with. Thank you very much.

Genuinely impossible to get hold of - I am a landlord and setting up my tenants was smooth. Fast forward a year and I've chosen not to renew my tenancy, and the comms has been TERRIBLE. I call up, get passed around with promises someone will call me back (they never do). I have also emailed 4 times, no response. My account manager doesn't reply, the agents on the phones can't help and I am just totally frustrated. Warning, they might be great at the start when they take your money, but they are awful at communicating after that!

If I could give zero stars, I would. My experience with this agency has been an absolute nightmare — deeply unprofessional, negligent, and completely lacking in basic human decency.

On 6 July 2025, I reported a leak in the bedroom. I followed up twice by email and called the maintenance company directly, but no one took it seriously. Then, on 19 July, the leak exploded across the flat, soaking the ceilings, dripping into light fixtures, and causing electrical hazards. My wife and our 9-month-old daughter had to evacuate for their safety.

We called their emergency number 6–7 times — no response. When we finally reached someone, they were rude, dismissive, and did nothing. We had no choice but to call the fire brigade, who came and shut off the electricity because the situation was so dangerous.

We were then left completely on our own. The leak continued for days, mould began forming everywhere, and the flat became uninhabitable. We had to pay for temporary accommodation, moving costs, transport, and lost food. I also missed a full week of work managing the chaos and trying to protect my family.

When we finally spoke to the property manager on 21 July, he downplayed the issue, claiming the flat would be fixed “in two weeks” and was “safe to stay in.” That’s completely false. The walls were stained yellow, mould was growing, and the flat was still leaking.

To make things worse, after all that, they had the nerve to demand the property be professionally cleaned before we left — even though it was still severely water-damaged. This is how they treat tenants with a baby in a health-threatening situation.

I used the helloneighbour 'full letting service' package and was assigned Isabella to manage the entire process.
Isabella was wonderful. She was professional, responsive very helpful, and gave good guidance and support, making the process run a lot smoother. Would highly recommend.

Efficient and concise dealings with the agent allowed fast progression of the agreement and friendly staff were on hand to support at all stages of the process. I was not inundated with unne cessary correspondence which has an enormously positive impact

I'm a landlord and let my flat with Hello Neighbour 2 years ago. Was a great experience with a designated account manager helping me the whole way.
My tenants are now moving out and I contacted HN to arrange for the same service (Get Rented Pro) as last time.
I've been trying to get hold of someone to speak to since 30 June!!! But with no luck. I've tried direct numbers, email as well as the main switchboard number several times. I keep being promised a callback but get nothing.
I am now running out of time so going to have to look at other companies. So stupid as would have been easy money for HN. You've got photos, video, inventory ready from last time...

UPDATE: I finally got a response from HN and once comms are going, they're great. Just like last time around. A great service for a competitive fee.

It was a seamless journey from start to the end.
Josh went above and beyond for me with consistent open communication and reassurance making my experience truly mémorable.
I would definitely recommend Josh and Hello Neighbour in the future.

As a landlord, I’ve been very happy over the last couple of years with HN. Communication has always been clear and prompt, good tenants have been found quickly twice, and their monthly management fees are low.

Richard Hodgson was extremely rude and unprofessional. I arrived for a viewing in Canary Wharf, and upon meeting him he got into his mobile complaining about the hello neighbour app. I had to wait like 5 minutes before he sorted whatever he was doing and got off the phone to finally show me the flat. He made comments about the Asian current tenants which bordered on racist (the flat was very smelly). I asked for info about the building and he had no idea. "Ask the concierge" was his reply. Even though I went by myself to see the flat he pushed me to tell him my partner's name. I told him that was private and didn't see why he needed their details unless we made an offer. He got all grumpy and ignored me from then on. I asked him "should I let my self out then?". He didn't even answer so I had to leave the flat and find my way out of the building on my own. If the agency hires people like this, then that reflects on their own poor standard of service and lack of professionalism. Beware if they manage your property.

I’ve been using Hello Neighbour for several years now to manage my flat and I couldn’t be happier with the service. They’ve consistently taken care of everything — from managing tenants and handling their concerns to organising repairs with their wide network of reliable professionals.

A special mention goes to Josh, who has been brilliant throughout. I can leave pretty much everything in his hands and he always delivers to a high standard, making sure the flat is well looked after and keeping me updated when needed. Even during tenant checkouts and tricky inventory issues, he’s right there to handle it all smoothly and fairly.

I’m 100% satisfied with the support I’ve received and would highly recommend Hello Neighbour to any landlord looking for hassle-free, professional property management. Thanks again to Josh and the team!

I've had a fantastic experience with Jade from Hello Neighbour. She is professional and extremely efficient. She kept me informed at every step of the process, answered all my questions promptly, and made the process of finding new tenants very straightforward.

I’ve had the pleasure of having our property managed by Josh Michels, and I can confidently say the service has been nothing short of outstanding. He’s consistently gone above and beyond to make sure we are informed and happy. He is always efficient, incredibly responsive, and clear in his communication, even when situations were far from easy.

What truly stands out is that he hasn’t lost his human touch and sense of calm, professionalism, and even humour into the most stressful moments, which makes all the difference. It’s rare to find someone who can navigate the logistics and pressures of property management while remaining approachable and genuinely kind.

A real asset to the team. Thank you Josh for making everything smoother and more manageable!

Hello Neighbour is brilliant. They make the whole process of renting very easy. Their communication is great. Would recommend to anyone. Amazing value for money.

All smooth and good communication. Thank you!

Exceptional Experience with Hello Neighbour!

From beginning to end, Hello Neighbour provided an outstanding service. Their team handled everything seamlessly, removing the stress and hassle from the process of finding a tenant. I didn’t have to lift a finger—they took full control and managed all the administrative tasks with efficiency and professionalism.

A special thank you to Isabella for her attentive and supportive approach throughout. Truly a 5-star service—highly recommended!

Very Professional. Any concerns we have get dealt with promptly..

As a first time Landlord, I spent a lot of time researching letting and managing agents and came across Hello Neighbour and liked their transparent good value pricing model and modern portal for setting up the letting. I asked them lots of questions in the run up to engaging them and throughout the process and they were very helpful so always felt in the know (first Victoria and then Russell once engaged). They handled the viewings and found tenants quickly at asking price which was better than expected. They handled all compliance and other matters with no issues. Couldn’t have asked for it to go any smoother. So can highly recommend their letting service.

Now on their property management service which is early days but seems fine so far.

Genuinely the best experience I have ever had with an agency in London. The process was so quick and easy. Russell was easy to communicate with throughout, and answered all questions promptly. Would recommend to anyone.