Hello Neighbour Avis 

Absolutely the Worst Experience

This has been the worst renting experience I have ever had, and I would strongly advise others to stay away from Hello Neighbour.

I paid a holding deposit, successfully completed all reference checks, and even signed the tenancy agreement from my side. Everything was set. Then, on the actual day I was supposed to move in, I received a call from the agency informing me that the landlord had decided to sell the property instead – and that he already had a buyer and agreement in place. This news came after I had already packed all my belongings and arranged and paid for removals.

There was no warning, no accountability, and no compensation offered for the money I lost as a result of their complete lack of professionalism. The agents were disorganised, showed no understanding of the impact this caused, and made no real effort to help. It was clear they had no control over or awareness of the landlord’s actions, which makes me seriously question their credibility and communication processes.

I wouldn’t wish this kind of experience on anyone. Hello Neighbour has shown me just how careless and unprofessional a lettings agency can be. I absolutely do not recommend them to anyone.

Nice platform that was very easy to use. The team were very helpful and prompt to respond when needed. All went smoothly in the end.

I was initially impressed with Hello Neighbour until I noticed that the tenancy end date in the agreement was wrong and the tenants disputed this. To date Hello Neighbour have refused to acknowledge their mistake and are now no longer replying to emails.......I recall mentioning this when I checked the agreement, however they insisted that the end date was correct, when it was not. Very disappointed, as I was going to use them again this year and recommend them to others.
**UPDATE: I have also responded. If the tenancy end date was correct then the amount stated was incorrect - one of these is incorrect, they cannot both be right.
I have been told this is correct - however I am not sure I am convinced, but I do not have time to argue. I am not sure how you can have the date and amount not aligning and have to amend or give back 4 days payment at the end? If the tenant pays for 12 months plus 4 days then the agreement should state that. I guess we will have to agree to disagree on this.

I would like to thank Sam Allum and Hello Neighbour very much for the excellent service I received when it came to renewing my tenancy agreement with my existing clients. We agreed on a slight rent increase in line with the current rate of inflation that both landlord and tenant was happy with. Very efficient and professional service. Very pleased.

The experience was absolutely great, better than the "standard" state agents and the cost is significantly lower. This company will change the state agent market in the UK

Josh Michels and Isabella Frost have been amazing to work with. One of the most valuable aspects of our collaboration is the amount of time they’ve saved us. Their proactive approach, attention to detail, and communication mean we can focus on our core work, knowing that everything they handle is in excellent hands.

It was smooth and easy to get everything ready for our move. Rebecca L was on hand every step of the way, she is very helpful and friendly which made the experience even better.

Thanks to Hello Neighbour who have made Management of my Property the past two years ' headache free', after 'ten years' of 'nightmares' with 'High street agents'!

Especially, thanks to Josh, Victoria, & Rebecca, for their 'approachability' & 'warmth'.

Everything was done for the conveniency of the tenant.
From the referencing, holding deposits payments, and up until the key handover, Hello Neighbour made it very smoothly for us to rent our next property.

5 star experience working with Hello Neighbour! It's been a pleasure working with Isabella on the agency front, and also Josh picking up property management. I now have two buy-to-let properties with Hello Neighbour and wouldn't ever consider going back to my prior agents! Both properties were let quickly and are now well managed.
Isabella and Josh are both responsive, professional and excellent at getting the job done. Would recommend every time! Thanks to both of you and here's to the next.

My flat was repeatedly misrepresented, including being listed as a flat share on Zoopla and as suitable for two sharers on Rightmove — despite being a one-bedroom apartment. This mistake went out in alerts and affected how the property was perceived from day one.

Hello Neighbour constantly pushed for rent reductions, citing weak market conditions while showing me low-quality applicants — including students and those I had already flagged for bad credit. I received multiple no-shows, and the overall approach felt focused on closing a finder’s fee quickly rather than securing the right tenant or protecting my property’s long-term value.

This caused lasting damage to my rental positioning, and I would not recommend them.

Sam has dobe a great job with my contract renewal.

We recently let our house using Hello Neighbour full tenant find service. Our person of contact was Russell Dent -Burnett and he was very good and efficient. Pleasure to work with.
I would recommend their service and would use them again.

I've used Hello Neighbour before to rent my flat out, so used again. They are professional, a fixed price, arrange all the viewings and found me an excellent tenant very quickly. I used Russell this time around he was very responsive

My wife and I recently used Hello Neighbour to find our new flat. We are moving in this weekend. The service provided was very good - simple and user-friendly. Our agent, Isabella, was responsive and helpful throughout the process. We would highly recommend using Hello Neighbour to find properties!

Very attentive, good agency - have had some awful experiences with other estate agents but hello neighbour made every step of the process easy and were transparent about all!

Isabella was extremely helpful. She helped me with my first renting in the UK all the way from India without any hassle. Very user friendly website with extremely helpful people. Would highly recommend.

The website offer looks clear and simple and I wanted to verify I'd understood the service offer before paying the fee. Making a call was a big mistake- or perhaps the best thing I did- the person had a script and could not deviate from it to answer my very specific simple questions, simply repeating their script information. Unable to explain how if " Get rented" at £69 includes advertising, credit checks, contract and deposit, that if I don't need the advertising, it suddenly becomes a "pro" service that costs £440. Since posting my review the company have been in touch to get a better understanding of my user experience, which is impressive. They were also able to answer the very straightforward question I was asking, without trying to sell me a service I didn't want!

Josh was great to work with!

I had a fantastic experience working with Josh. He was always willing to help and incredibly responsive to all my calls and emails. His support made the whole process so much smoother. Highly recommend!

As a landlord I have been working with Josh as my go-to.
I have worked with several representatives at Hello Neighbour but Josh is fantastic. A can-do mentality. He thinks through issues if they occur. He is pro-active and has a good sense of humour!
Can't praise him enough. I wouldn't be with Hello Neighbour if were not for him.