Overall the experience was fairly easy until my payment didn't go through. Then to my disappointment it was the usual chat online which I dislike. I want to speak to a human not have a bot answer me t... Voir plus
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Lisez les avis des autres
What made it great was the highly acceptable quote that I was offered.! The quote was lower than my present company's renewal figure. Glad I looked at this company. The application form was... Voir plus
I was a little anxious to see my insurance premium with the previous insurers had increased £300 since last year ! Compare the market suggested I try Prima - the staff were reassuring and professio... Voir plus
Very easy to get a motor insurance quote and information clearly laid out to show what's included and price. Excellent price for my Mercedes A Class, beat everyone else's, included more options, new... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Prima’s been delivering great value car insurance since 2015. Originally founded in Italy, it’s now trusted by over 2.6 million drivers across Europe. Expect one comprehensive yet easy-to-understand policy. And if you ever need help, there’s a London-based support team and 24/7 claims line. Find out more about us at helloprima.co.uk
Coordonnées de contact
Royaume-Uni
- helloprima.co.uk
4,3
Excellent
8 k avis
Demande des avis aux clients
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Poor customer service
20 octobre 2026
Easy and quick to get cover
19 octobre 2026
AVOID!
If I could give a zero I would! Haven't even been with them a month and I'm cancelling. Suddenly want to charge me £376 on top of my original quote because the date I had a accident was wrong. A pretty honest mistake when going through alot of quotes and selecting from drop down menus. Hardly a reason for such an increase. It's cheaper for me to cancel at £170 which is just shocking in itself! Out of principle and because their customer service is appalling, I'd rather leave and go elsewhere. Never had so much stress in one month from an insurance company. I couldn't imagine the stress of having to put in a claim with these fraudsters. Please AVOID!! It may be cheaper but will cost you more in the long run!
20 octobre 2026
Avis spontané
Excellent service from attentive staff…
Excellent service from attentive staff on WhatsApp ... very quick response to query ... quicker than hanging on a call for donkeys
20 octobre 2026
Avis spontané
Just had to amend car insurance to new…
Just had to amend car insurance to new car, very easy to do on WhatsApp chat. Good service
19 octobre 2026
Avis spontané
Easy to sort out on line quote was the…
Easy to sort out on line quote was the best value including standard items which are normally cost extra. This is the second vehicle that I have insured with Prima.
19 octobre 2026
Website easy to use
Website easy to use. Policy choices meant that I could have exactly what I need
19 octobre 2026
It was easy and so quick to get my…
It was easy and so quick to get my quotation and getting the car insurance policy.
19 octobre 2026
I was pleasantly surprised
I was pleasantly surprised! Having got the required basic information through Confused.Com, the process of confirming the cover with Prima was relatively quick and easy.
19 octobre 2026
Clear and easily understood policy
Clear and easily understood policy, no jargon. Simple website and policy documents available straight away.
19 octobre 2026
No claims or accidents yet price got increased
Had a great quote from Prima last year. This year I have the same car, more NCD, no accidents or claims and instead of my quote either being better or the same it went up!
20 octobre 2026
Avis spontané
Easy to set up online
Easy to set up online
No hassle
Received documents straight away
Very competitive prices
What more can I say.
19 octobre 2026
Easy to follow transaction and great…Prima Car Insurance
Easy to follow transaction and great price.
19 octobre 2026
Fast and uncomplicated and very easy to…
Fast and uncomplicated and very easy to use
17 octobre 2026
Avis spontané
Misleading contract information
Misleading contract information. Important details were only requested after I signed the policy, which forced me to pay more unexpectedly. This should have been made clear upfront. Very disappointing and feels dishonest.
19 octobre 2026
Avis spontané
I’d give 0 stars if I could
I’d give 0 stars if I could. Awful company will never use again
20 octobre 2026
Avis spontané
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