Overall the experience was fairly easy until my payment didn't go through. Then to my disappointment it was the usual chat online which I dislike. I want to speak to a human not have a bot answer me t... Voir plus
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Lisez les avis des autres
What made it great was the highly acceptable quote that I was offered.! The quote was lower than my present company's renewal figure. Glad I looked at this company. The application form was... Voir plus
I was a little anxious to see my insurance premium with the previous insurers had increased £300 since last year ! Compare the market suggested I try Prima - the staff were reassuring and professio... Voir plus
Very easy to get a motor insurance quote and information clearly laid out to show what's included and price. Excellent price for my Mercedes A Class, beat everyone else's, included more options, new... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Prima’s been delivering great value car insurance since 2015. Originally founded in Italy, it’s now trusted by over 2.6 million drivers across Europe. Expect one comprehensive yet easy-to-understand policy. And if you ever need help, there’s a London-based support team and 24/7 claims line. Find out more about us at helloprima.co.uk
Coordonnées de contact
Royaume-Uni
- helloprima.co.uk
4,3
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Payment query for renewal answered…
Payment query for renewal answered promptly and courteously.
20 octobre 2026
It was very easy to follow what type of insurance.…
It was very easy to follow what type of insurance I need. Also very competitive. Definitely worth taking a look at Prima.
19 octobre 2026
Great price for the insurance
Great price for the insurance. Had a problem with the payment.
1st Call centre operative had a very strong accent and was difficult to understand.
Second call no problem.
20 octobre 2026
Very easy to get a motor insurance quote
Very easy to get a motor insurance quote and information clearly laid out to show what's included and price.
Excellent price for my Mercedes A Class, beat everyone else's, included more options, new paperwork sent very promptly. A good experience, very pleased!
20 octobre 2026
The Easy one.
A website easy to use, seriously without complications.
A very fair price quoted.
At an advanced age in life, we don’t need issues. So, if and when there should be a need to use the product, I trust it will be as uncomplicated…
20 octobre 2026
Disappointed that I inadvertently…
Disappointed that I inadvertently selected Monthly payments instead of annually payment and was told I couldn't change it even though I reported it ten minutes later
20 octobre 2026
I have known you as a customer for…
I have known you as a customer for years and i am proud to say that you are one in a million and phenomenal.
21 octobre 2026
My experience has not been resolved
My experience has not been resolved. My car insurance is coming to the end 22/10 I don’t want to renew it with prima, but have been told I must pay a penalty for leaving them. This can’t be right as this is a common practice when a contract comes to an end.
20 octobre 2026
Very disappointing insurance company
Signed and paid in full insurance policy and after 2 months been contacted to provide details about my V5C , Driving License and a DVLA summary. I have spoke with an agent and asked why I should provide my V5C and Driving License.During the acquired insurance policy I have completed all the sections requested included my DL number and car registration number.
In their policy about data , there is no mention about the V5C .Also , in their data policy , it is stated that Prima collects and works with different Gov Organisations including DVLA.
If you have access to database of this org , why are still required informations from me after 2 months when the insurance policy is active in the moment of payment?
Also , a £50 is deducted if you do not provide this and IF any money are due to you also they will deduct.
There is no thing to hide from my end but after 2 months YOU , as insurer, are still asking for docs it is very weird how this works.
Very disappointing.
21 octobre 2026
Not the cheapest but good cover
Their quote wasn’t the cheapest but it had all the elements I wanted at a price I thought was okay
20 octobre 2026
Wish for my insurance on paper.
Very easy to do on line .but still being an older client would like to talk to someone if things go wrong .
And recieve a paper breakdown .
Hate having to rely on someone else .
19 octobre 2026
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