Henley Stoves Avis 33

We have loved our stove, was easy to install and it lets out enough heat. Have had it a few years now. Thinking of purchasing a second for the dining room.

Purchased a log fire a while back but needed to replace the brick set as it was cracking. Ordered a new set from Henley Stoves. Nothing arrived after a month so I emailed Henley. They stated the order left there on 18th February and was with DPD in their system. This was now 21st March. I discovered through the DPD site that the package had been somewhere in Maidstone DPD for over a month. Henley instantly sent another shipment to me via DPD and it arrived 2 days after sending. Fantastic response and can’t praise Henley enough. Not sure how long DPD will keep the original package but I am very happy with the speedy response from Henley Stoves. Highly recommend them.

I had one for ten years great stoves

Just purchased the new Henley Elly wood pellet stove, having searched the internet for months, finally bought and had installed the latest model, which i must say is fantastic, easy to install and operates from my phone as well as its built in control panel.
Had a slight issue with a side panel but the customer service has been outstanding, David was even willing to ship out a full replacement but we went with the simple option as we had the stove in place.
Brendan the service engineer was great, arrived and sorteed the minor issue out and was gone within an hour.
No mess or fuss just a great stove and outstanding customer service.
Thanks.

Door keeps on falling off due to faulty grommet at bottom and they dont care as our installer has found out Paul Fitzgibbon Ceo get a grip any damage caused by the door you WILL REPLACE would never this company as staff haven't a clue and send wrong parts aint this Connor who hasn't got a clue mind all calls are recorded would never recommend Henley Stoves to anyone

I am a retailer of wood and multi fuel stoves with 18 years fitting and 12 years retail experience, I have both sold and fitted a lot of Henley stoves and I rate them very highly, they are one on our top selling stoves with no negative feedback, I genuinely feel you can buy with confidence

Have been supplying and fitting Henley Stoves for well over 10 years, and very happy with quality, style and service .
Have stoves to suit every style and needs, keep up the great work!

Fantastic company, always great service and quality products.

Are fabulous great customer service all round very perfestional

I recently bought an Elmwood stove, I am absolutely delighted with it, looks fantastic in my fireplace, really happy with it !

Purchased a 5KW Arklow stove 3yrs ago and cannot praise it enough, the heat they produce consistently for hours is far greater than an open fire, haven't purchased home heating oil since I got it installed, just leave doors open and heat will travel around
Plus you don't have that open hole in the roof which heat escapes from. My only regret is not purchasing the enamel finish.

Waiting since before Christmas for an order. Henley seem to be in no hurry to deliver anything. Still left waiting. Henley are blaming DPD & and the retail outlet I ordered from. No one at Henley appears to be willing to be accountable for the poor service. I paid extra for a service and Henley too their sweet time.

I recently purchased a second Ash pan for my stove, I bought in from Henely online but inadvertently ordered the wrong one. Sophie at Henley was very helpful in swapping it out with the correct one for me.

Sent two ash pans which were wrong even we showed athem a picture and measurements are and part number was wish I had never bought a Henley elmwood stove as customer service is shocking and staff never phone you sums up this company staff do not pay attention or care as we're finding out aviod this company as they dont care about customers

I had a great experience. I ordered a stove which proved to be faulty. I contacted Henley, a replacement was sent (all the way to Orkney) and I was reimbursed for the work done by my installers with the faulty stove. I have the replacement installed and working and I could not be happier.

Bought a Henley Sherwood 7kw stove last week.great value and mighty heat from it,had to contact Henley customer services and was more than happy with the way they treated me very helpful,and answered all questions in lay mans terms, would highly recommend them for stoves to suit your needs

Henley’s Zanzibar,rubbish both side glasses cracked couldn’t get the screws out to replace the glass ,held together with fire cement,then fron glass cracked would cost £600 to replace,told I’d over fired the stove ,I only ever burn logs

In purchasing our Henley Sherwood, my partner and myself both fell in love with the Sherwood c\ w back boiler. Beautiful contemporary design, matt black. We lit for the first time on Jan 23rd 2021.Before christmas 2024 we noticed the ash was wet, to discover the boiler was leaking. Have to give credit, we got a prompt reply, the boiler is out of warranty. We purchased the Sherwood expecting 15 to 20 years service, we barely got 3.5 years and for half of that the stove wasn't lit. We are deeply disappointed, with this investment. We have two choices, take it out and see if a professional can weld the point of failure or replace it. Sorely disappointed with Henley Stoves.

We have a Henley stove with back boiler. This is our second stove the first one the pipe inside burst and destroyed our floors and it took a long hard fight to get them to replace the stove and floors with no apology. The stove was less than 2 years old. Now today our second stove is now leaking, it’s now out of warranty. Would not recommend these stoves at all. We only burn logs and sometimes some birketts but never over fired.

Bought a Henley Sherman 21kw in Nov 23. and couldn't open the door to refuel without smoke escaping. Supplier claimed it was a bad draw. I rearranged the flue and the problem wasn't solved. I tried everything to get it working including clamping sheets of metal to make opening smaller etc. Finally I demanded a technician from Henley, the supplier and my experienced installer to attend my house and see what was happening in person. Within days of requesting their attendance, I was offered a new stove. I declined a offer of a new Henley from the supplier and insisted on a Stanley Reginald. I installed the Stanley and it's in over a year now with absolutely no issues with the draw or smoke escaping when refueling. Wouldn't recommend installing a Henley now even if I got it for free.