HeroHaven Avis 

AVOID AT ALL COSTS
This is a scam company. The items do not look like they do on their website and the sizing is all wrong. When you try and return, they completely ignore you. Ordered a spiderman outfit and despite measuring my child and ordering his size, it wouldn't go past his waist. The mask is also a completely different colour to the rest of the suit. DO NOT BUY FROM THEM

They NEVER reply

Ordered the touch sensitive arc reactor light. The touch sensor doesn't work. Have messaged and emailed several times and nobody has gotten back to me. Absolutely terrible customer service, especially when you're selling high quality items that aren't cheap. I feel cheated, and I wont ever buy from them again, no matter how many times they change their name.

Ich habe vor zirka14 Tage 3artikel bestellt,abgebucht wurden mir die 3artikel gleich bei der bestellung vorweg...die bestellten Artikel habe ich weder schon erhalten,noch jegliche Information bekommen,wann sie geliefert werden,keine Antwort nichts
...was mach ich jetzt?! Mfg

Don't use this company the products are shocking, cheap rubbish that's been order from someone else yet this company is selling for double the prices.
The sizing is shocking and the quality is just a load of rubbish...

This is a genuine review and am not one for reviewing products but I don't want anyone being scammed like we have. £35 for cheap crap....

My son ordered spider-Man costume It came in a tiny box when he opened it was that small it wouldn’t fit him it would fit a kid I would never order from this company again. I sent the outfit back to them for a full refund and I still not got it I sent it back with Royal Mail got it tracked they have received it back and I still not got my refund. Yet It was sent on 4 march 2026
Shame on the company they like taking people money off them but they do not like paying out and they don’t pick the phone up

Took money an don’t even send email with updates bein waiting a week still nothing awful treatment it’s like they just don’t care

Shocking company! Do not buy! Ordered a figure for my sons birthday £40 never came, contacted them they said it would be sent out, it’s been almost a month, still nos refund and still no figure. The tracking is fake I’m pretty sure! WARNING DO NOT USE THIS WEBSITE

Shocking company!! Took 28 days to deliver the package. No updates on delivery and now they won’t reply to me when asking for a return. Had to go out and buy another because it took so long. Just an email would be good.

Shame i had to give it 1 star otherwise it would of been -1000 of them
Absolutely shocking customer service paid for PRIORITY delivery (1-2 days) at an extra £10 .. currently been waiting 11 days with no shred of decency to even reply to multiple messages /emails / phone calls you name it.
Avoid this "company" if you could stretch so far to call it that at all costs 😬

... Don't waste your money , turned up broken in the box, they refused refund or replacement and then just continue to ignore my emails..... Disgusting company

Wish I could give it -5stars.

Disgraceful

Avoid - massive scam

Id give less than 1 star if it possible. This business is clearly a tin pot outfit with no aspiration to grow their reputation. We purchased a modest product for our son as a Christmas gift, a Spider-Man web shooter. The magnetic projectile sheared into two and the string retracted into the body of it after he fired it 3 times on Christmas Day. We requested a refund or exchange or even to be sent a replacement projectile so I could fix it for him. No response other than that they do not refund or exchange if the product not broken on delivery, but send them a pic or video and they will advise if they can help repair. We did that. But since then, we have had no response at all after 4 other emails. There seems to be no way to call them. Poor business, poor product not fit for purpose. Poor customer service. I would not advise anyone to buy from Hero Haven. Clearly not Heroes just Villains. Take your money and no response after. Looks like they are startup working out of their bedroom in their mums house. No way to run or grow a business. Avoid.

Ordered a helmet November 22nd, Still no sign of it today on January 12th. Awful scammer company, they won't reply to your emails, the "based in the UK" is absolute bullshit, and they have no intention of actually sending you a product. Don't expect cancellations or refunds either.

Don’t use. I ordered a Spider-Man zd toy figure. First off it’s a fake copy from china. It also took 3 weeks to arrive when shipping time said 2-4days. Customer service takes weeks to reply and is largely unhelpful. The item was shipped directly from china according to the tracking. I would have saved myself money and time ordering a fake item directly from aliexpress myself.

They do not respond to returns or exchanges item was broken on delivery was missing a screw and does not work as it should no response from them, reporting to trading standards

The spiderman mask was fine and arrived promptly but unfortunately we ordered the wrong one, discovered on Xmas Day.
Tried to contact them to return/exchange as per their policy (emailed twice, called, chat) and have had zero response and it has been 11 days since the first contact (28/12/25). Have checked spam.
Going to have to resort to reporting this to Trading Standards due to lack of response. AVOID.

Absolutely gutted , I ordered my item around the end of November. They only confirmed it on the 15th December.
Taking into consideration the 7-10working day delivery , It was still due here before christmas. I have tried to contact the company via online chat, email and even resulted to Instagram. They can put up news posts but not respond to customers about missing deliveries. Tracking the item was an issue itself with the tracking company 'contact information' being a link to an advertisement website.
Would never buy from here again and would not recommend.

Been two weeks still haven’t received it and I payed for prime delivery!

No communication ridiculous shipping times with 0 updates. I hope they know they are responsible for children’s happiness on Christmas morning as ordered 20/11 so it would make it and still nothing on 17/12. If you received updates it would be easier to understand