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Heron Financial Avis 

2 329
TrustScore 5 sur 5

5,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

As a first-time buyer, I was initially very apprehensive and unsure of the whole process. However, the clarity and straightforward approach of the team has made everything as seamless as possible. I a... Voir plus

Noté 5 sur 5 étoiles

Great honest company which will guide you through buying your home. Updated me constantly throughout the process. Aiden & Chloe was amazing, they took the time to make sure I understood all my options... Voir plus

Noté 5 sur 5 étoiles

Aidan has been nothing short of phenomenal for us on two house moves now! Always quick to reply, with an abundance of clear information - clarifying any jargon - making us feel fully informed on our n... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was recommended to Aidan at Heron Financial by a friend. My wife and I wanted a mortgage but we're in our 50s and towards the back end of our working life. Aidan listened to our situation and... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Courtier en prêts hypothécaires
  2. Agence d'assurance

À propos de Heron Financial

Écrit par l'entreprise

Fee-free mortgage brokers for the whole of the UK

Heron Financial is a fee-free, whole-of-market mortgage and protection broker based in the UK and certified B Corporation. Heron Financial specialises in mortgages for first-time buyers, self-employed clients, company directors, contractors, and borrowers with complex income such as commission, dividends, or variable earnings.

Our advice is fully fee-free. We manage the entire mortgage process from initial application through to completion, and continue to look after our clients beyond move-in, including future remortgages and protection reviews.

Heron Financial was founded in September 2011 by Matt Coulson. The aim was to build a digital-first mortgage broker that puts education at the heart of every client conversation. We help individuals and families make confident, well-informed decisions about their borrowing, their long-term financial wellbeing, and their environmental impact as a B Corp-certified business.

We specialise in complex cases. Our advisers regularly place mortgages for clients who have been declined by their bank or by other brokers, including self-employed applicants with one year of accounts, contractors paid on a day rate, company directors taking minimal salary plus dividends, and borrowers with variable or commission-based income. We have access to lenders across the high street, specialist, and private bank markets.

In 2026, Heron Financial was named a finalist in two categories at the British Bank Awards: Best Mortgage Broker and Best Ethical Financial Provider. Internally, we built Everglades, our own award-winning digital application system, to make the mortgage process faster and more transparent for clients. It is one of the reasons our clients tell us the process feels noticeably less stressful than going direct to a bank.

Our mission is simple: the right mortgage, without the stress.

If you'd like to find out what you could borrow based on your specific circumstances, use our mortgage calculator or get in touch for a free 15-minute consultation with an adviser.


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5,0

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
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5,0

Tous les avis

(2 329)

261 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Outstanding Service – The Best Mortgage Broker I Could Have Asked For

I cannot recommend Heron Financial highly enough. From the very beginning, the entire process was handled with professionalism, efficiency, and genuine care.

A massive thank you to Kane, who led my case from start to finish. He was absolutely exceptional throughout the whole mortgage process. His knowledge, communication, and dedication gave me complete confidence every step of the way. No question was ever too much trouble, and he always kept me updated, making what could have been a stressful experience feel straightforward and manageable.

I’d also like to give a huge thank you to Leona, who was incredibly helpful and supportive throughout the process. She was always friendly, responsive, and worked seamlessly alongside Kane to ensure everything progressed as smoothly as possible.

The whole team went above and beyond to secure my mortgage, and I genuinely felt they cared about getting the best outcome for me rather than treating me like just another client. Their professionalism, attention to detail, and outstanding customer service were second to none.

If you’re looking for a mortgage broker, I honestly wouldn’t go anywhere else. Kane, Leona, and the entire Heron Financial team have been absolutely fantastic, and I will happily recommend them to anyone looking for first-class service.

Thank you all so much—you’ve made buying my first home a brilliant experience. Five stars are truly well deserved!

17 juillet 2026
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Réponse de Heron Financial

Thank you so much for your incredible review and for your recommendation. We're truly honoured that you chose Heron Financial to support you with such an important milestone!

Noté 5 sur 5 étoiles

Heron

Dalia was very prompt in her responses and was patienr with all our questions

9 juillet 2026
Avis spontané
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Réponse de Heron Financial

Thank you so much for your kind review!

Noté 5 sur 5 étoiles

Kane & Zara

Kane, Zara & Travis have all been wonderful! Zara is always on it and very fast at replying, which is amazing! They truly have been fantastic and they managed to get us a much lower mortgage rate than we were previously told!

7 juillet 2026
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Réponse de Heron Financial

Thank you so much for your lovely feedback. We’re so pleased to hear that Kane, Zara, and Travis made such a positive impact on your experience!

Noté 5 sur 5 étoiles

A very slick procedure from start to…

A very slick procedure from start to finish. Pointed in the right direction by George then advised by Gary finished off by Zara and new mortgage confirmed by Nationwide before the call was even over. Very impressed and would highly recommend.

3 juillet 2026
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Réponse de Heron Financial

Thank you so much for your lovely feedback. We’re so pleased to hear that everything went so smoothly and that George, Gary, and Zara made the whole process feel quick and straightforward!

Noté 5 sur 5 étoiles

Cannot recommend Heron highly enough ⭐️⭐️⭐️⭐️⭐️

We’ve trusted Heron financial for years with our mortgage and financial advice. I can’t recommend them enough. Fantastic team who work thoroughly to fulfil your requirements.

1 juillet 2026
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Réponse de Heron Financial

Thank you so much for your wonderful review and for placing your trust in Heron Financial over the years!

Noté 5 sur 5 étoiles

Chloe was incredible

Chloe was incredible. Following an issue that was nothing to do with Heron Chloe dedicated her time to help me and ensure that everything was sorted. She had great contact and couldn’t have been more helpful!

1 juillet 2026
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Réponse de Heron Financial

Thank you so much for your wonderful review. We’re delighted to hear that Chloe was able to support you so well!

Noté 5 sur 5 étoiles

4th time using Heron

Kane and Zara have been great throughout our house purchase process. They have been responsive and have gone above an beyond to adapt their communication to fit in with our busy lives. They have also listened to our concerns and preferences and readily changed mortgage products for us along the way. Finally they have provided additional guidance on the moving process that has helped us understand timings and what is mandatory for exchange.
This is the 4th time we are using Heron through 3 moves and 1 remortgage, they continue to take the stress out of everything and make everything simple and understandable. We will always recommend Heron highly. Thank you to the team!

30 juin 2026
Avis spontané
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Réponse de Heron Financial

Thank you so much for your wonderful review and for choosing Heron Financial for the fourth time. It means a great deal to us that you've continued to place your trust in our team through three house moves and a remortgage!

Noté 5 sur 5 étoiles

Joshua and Chloe have been absolutely…

Joshua and Chloe have been absolutely amazing. So helpful and knowledgable and not at all pushy. Remortgaging came at a really stressful time for us so it’s been great to have them guiding us through

29 juin 2026
Avis spontané
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Réponse de Heron Financial

Thank you so much for your kind review. We're so pleased to hear that Joshua and Chloe were able to support you through your remortgage, especially during what was clearly a stressful time!

Noté 5 sur 5 étoiles

Great service once again...

From initial contact all the way through to completing. Heron did a great job at communicating requirements, progress and managed my expectations on time frames very well. Great service is often overlooked and I can wholeheartedly recommend Aidan and Leona. My application process was very swift and pain free. Very happy. Would recommend

24 juin 2026
Avis spontané
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Réponse de Heron Financial

Thank you so much for your wonderful review and for choosing Heron Financial again. It means a great deal to us that you've returned to us and had another positive experience!

Noté 5 sur 5 étoiles

Highly recommend Heron

I have used Heron a few times now based on the recommendation of my brother. The team are brilliant especially Aidan who arranged the mortgage on my new house purchase. The calls on MS teams really helped me to understand the rates offered on the market via the sharing of the screen. Aidan illustrated various scenarios e.g. if the mortgage term was 30yrs or 35yrs and how that impacts the amount payable per month. I also found it easy to ask any questions, Aidan takes the time to follow up in another call once the mortgage offer have been received. Thanks to Zara aswell for checking on the progress of the mortgage and completion dates for the house purchase. Always have a positive experience with Heron and would recommend their services!

29 juin 2026
Avis spontané
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Réponse de Heron Financial

Thank you so much for your wonderful review and for choosing Heron Financial again. It means a great deal to us that you've continued to place your trust in our team!

Noté 5 sur 5 étoiles

Heron are a great team of people from…

Heron are a great team of people from the beginning of the mortgage process right til the end! We have used on multiple occasions now and would highly recommend!
Special shoutout to Aidan and Zara, they have helped us along the way. Always available to answer any questions with their fast responses and knowledge. They always help to get you the best rate and get the application over the line.

1 mai 2026
Avis spontané
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Réponse de Heron Financial

Thank you so much for your wonderful review and for choosing Heron Financial on multiple occasions. It means a great deal to us that you've continued to place your trust in our team!

Noté 5 sur 5 étoiles

5 Star Service - Highly Recommend

We have used Heron financial before to buy our first home, we have since used them again to buy our forever home. We have specifically used Aidan on both occasions who has been super helpful and on hand to help with all queries. He has helped us find the best deal for us and helped us overcome any obstacles along the crazy ride. Would highly recommend Heron especially Aidan, who makes buying/selling super straight forward. Zara, has also helped us along our moving journey and kept everything smooth and streamlined. Would use heron again and again.

1 mai 2026
Avis spontané
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Réponse de Heron Financial

Thank you so much for your wonderful review and for choosing Heron Financial again. It means a great deal to us that you trusted us to help with both your first home and now your forever home!

Noté 4 sur 5 étoiles

A fantastic experience with Heron…

A fantastic experience with Heron Financial. They made the whole mortgage process simple and stress free, with great communication and support every step of the way. I would definitely recommend them.

25 juin 2026
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Réponse de Heron Financial

Thank you so much for your wonderful review and recommendation. We’re delighted to hear that you had such a positive experience with Heron Financial!

Noté 5 sur 5 étoiles

Great service by Gisel and Zara

Second time using Heron Financial, great experience again. A big thank you to Gisel and Zara. Gisel is personable and very knowledgeable, guiding us thoughtfully through the best mortgage deals for our situation. Zara was friendly and efficient, keeping us updated whilst our mortgage application went through.

Thoroughly recommend Heron Financial, great communication and their team take the stress out of the mortgage application process.

26 juin 2026
Avis spontané
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Réponse de Heron Financial

Thank you so much for your wonderful review and for choosing Heron Financial again. We're delighted to hear that you had another great experience with us!

Noté 5 sur 5 étoiles

Great customer service

Great customer service, answered all my questions, very friendly and polite.

25 juin 2026
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Réponse de Heron Financial

Thank you so much for your kind review. We're delighted to hear that you had such a positive experience!

Noté 5 sur 5 étoiles

Fab experience

Kane and Rebecca were attentive, informative and professional.
They kept me up to date and explained everything throughout the process of obtaining my mortgage.
I would highly, highly recommend using Heron Financial.

23 juin 2026
Avis spontané
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Réponse de Heron Financial

Thank you so much for your wonderful review and recommendation!

Noté 5 sur 5 étoiles

Great service

Don and Leona were amazing throughout the entire process. They answered any questions and queries I had efficiently and professionally which made my experience as a first time buyer smooth and simple. Thank you again!

23 juin 2026
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Réponse de Heron Financial

Thank you so much for your kind review. We’re delighted to hear that Don and Leona helped make your experience as a first-time buyer smooth and straightforward!

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