Herschel Infrared North America Avis 

The company responds quickly and professionally to any issues or problems and stands solidly being their products

Installed heater it works but can’t set thermostat. Instructions are terrible. I need help!! Also thermostat is Celsius and in USA we use Fahrenheit. I’m

5 stars would be how I feel right now, however, I am rating it at 4 because the set up of the MD2 wired thermostat was very frustrating and the instructions did not get me there. Daniel from UK had to call me and walk me through getting set up, which took maybe 30 seconds to be successful. Thank you Daniel. I am very happy with the heating panel.

I was give a lot of help from Jason, the US rep. Product arrived promptly.

Great product , great customer service .

Excellent.

When I ordered from Herschel I was very excited to receive the product, even after I had difficulty with the slow or no response to my inquiries.
Three days after I placed my order, I received an email offering me a 10% discount if I placed an order with them
( well I already did ) when I asked if they could extend the discount to my current order, they never responded to my calls or emails. ( as a small new business, any help on building costs would have been greatly appreciated)
Then I received an email from customs in California stating that my order is detained due to improper documentation. I made many attempts to contact Herschel to find answers to how they were going to resolve this delay. ( again receiving no response) Customs stated that if the issue was not resolved shortly, customs would return my order to Herschel.
I found the situation very frustrating,
as a woman business owner, I did not get responses to my emails. But when a third party male made an inquiry regarding this situation, they did respond to him promptly.
When I requested updated tracking information, after 3 emails, I never received an acceptable response or an update on the tracking of my order.
The product did finally arrive .
But it was a very frustrating and unpleasant transaction.

We had an issue with one of our thermostats' and need some tec help they were very helpful and got us set up with all the help we needed and a new thermostat.

The folks at Herschel helped me design the heating solution I needed for my sunroom turned office. Jason in particular was extremely knowledgeable in the calculations needed to provide the best product and sizing recommendation for my space.

We built a new home (it just finished) and put them in our foyer which is unheated. They are perfect for taking off the chill, the mirrors look nice, and they are quiet!!!

This product looks slick and is doing the magic of nice heated place.
The customer service was superb!

The panel ordered Dec 12 hasn't arrived and a credit due hasn't been posted to the credit card yet. I have not had any feedback when the panel will be delivered.

Jason Canning in the USA is brilliant, very patient and very prompt when required.

Clients love the panels.
Thank you
Brenda MacKneson - architect /designer

This was my second purchase after running a proof of concept in my home. Herschel delivered quickly as before and I now use only these panels to heat my home. With 9kw of solar and 30kw of battery storage I can heat my home for about $1 a day and maintain an inside temperature of 70 degrees from the time I wake up till the time I go to sleep even with outside temps in the 20s and without drying out the air or increasing the CO2 inside.

It was a great experience and package was delivered timely and well packed.

You all are amazing. This is my third order as I slowly build out the heating system in my 110 year old house. Each order has been processed and shipped impressively fast for traveling to a small town in Montana, USA from the UK. The heaters feel like walking into sunshine and are just wonderful!

Heater arrived on time and was very well packed to prevent damage. It appears to be a well made high quality unit. Installation was well documented and easy.

Quick and easy online ordering. Shipping was quick after order was placed and arrived when expected. Very high quality product. Feels durable and well constructed. Will be installing 2×2 ceiling panels in a remodeled laundry/pantry.

Received faster than expected and well packaged. The products were as described and meet all of the expectations and specifications we had for our project.