Albert Avis 

Would give zero stars if possible -absolute sham of a company. BEWARE!

I wish I’d read reviews before signing up to their free trial.

I didn’t even use the trial and was charged without a reminder for a months subscription which I’m not sure is legal anymore.
I notified them as soon as I saw the charge - any upstanding company would have refunded the money but this is not one. They throw the fact that their initial email says the subscription auto renews (and therefore charges) at you.

I thought there was a 14 day cooling off period for apps but apparently that begins when the trial does not the actual subscription - I’m fairly certain there is a second one when the paid subscriptions starts but some of these laws are yet to take effect.

I think the reason they’re sticking so hard to their rigid refund policy is because they’ll be screwed soon when all the legal changes come into force and they can no longer rely on forgotten subscriptions.

Absolutely shocking!

I cancelled the subscription and they charged me after my account is closed. They never answered my emails. I wrote on Turatpilot they said my emails were not within their response timeline. Meanwhile I raises a dispute with Amex, the case closed to my favour. I thought it ended. But they charged me again the next month. If you do not solve the issue right now, I am reporting you to the police for fraud. Answer my email and refund.

We signed up for the free trial over the summer, which I initially thought was a great idea. However, my daughter didn't really use the service, and with everything else going on, I simply forgot that the trial had come to an end.
I only realised when I noticed that I had been charged for the following month. I contacted Hialbert immediately to explain that this had been an oversight and to ask whether a refund could be considered. This was literally only a day or two after the free trial had ended.
I completely accept that it was my responsibility to cancel the subscription before the trial ended. However, I find it incredibly frustrating that there was no reminder or notification that the free trial was about to end and that I was about to be charged. When I contacted them, I received what appears to be a generic response explaining that it is the customer's responsibility to remember to cancel and that refunds cannot be offered.
What I found particularly disappointing was the comparison to services such as Netflix and Spotify. To me, this comes across as companies relying on customers forgetting to cancel after a free trial, knowing that many people will then simply have to pay for a month of a service they no longer intend to use.
I have now paid for an entire month of a service that my daughter isn't using, despite contacting them almost immediately after the charge. I understand the terms of the trial, but I don't think that makes the customer experience any less frustrating or the refusal to show any goodwill any more reasonable.
Ultimately, this has left a really sour taste in my mouth. What started as a service I thought was a great idea has ended with me feeling like the business model relies on people forgetting to cancel. I certainly won't be continuing the subscription, and I would strongly recommend reading the reviews and being very careful about the cancellation date before signing up for a free trial.

Doesn't work on the main device out there for kids: Amazon Kindle kids. Also, no reminders are sent when free trial ends and no refund was given afterwards being trapped. Is that still legal? I literally could not log in and they refuse to refund me. Reviews here say enough!

0 Stars if I could.

I just discovered I have been getting charged for a subscription I never even used and honestly did not realize was active until today. The worst part is that there was clearly no activity on the account, yet the charges kept coming month after month.

I immediately requested cancellation and asked for a refund going back to January 2025 because this service was never used. A company should be able to see when an account has zero activity instead of silently continuing to bill customers.

Very disappointed with this experience. It feels deceptive and unfair, and I would strongly advise people to monitor their bank statements carefully when dealing with this company.

I wish I had read these before I signed up to a free trial. My child didn't get on wirh the apps and didn't use them. I think this is more to do with my son than the apps.

I thought I had cancelled the account beginning of August even though the trial was due to finish end of August. I did to see the renewal notification email sent on the Friday before the firat payment was due (Monday). However, I went on the parent account and cancelled Monday morning. I also clicked delete the account to ensure it wouldn't autorenew again on Monday morning. The payment as for the entirety of September so since i can beforw midday on the 1st September I was expecting a goodwill refund for the whole of September since I was obviously not going to be using this service.

But so far the person who answered my emails has refused as it was my mistake not theirs. Surely if you agree it is a mistake you should refund anyway.

I had a very frustrating experience with Hi Albert and their rigid refund policy. I was charged for an annual subscription renewal for an app that my family and I haven’t used in nearly a year. I noticed the charge almost immediately and reached out to their support team to request a refund, explaining the situation in detail. Despite my prompt action and the fact that we have no intention of using the app, they refused to issue a refund, citing their policy.

While I understand the need for policies, their complete lack of flexibility in this case is disheartening. As a loyal customer that stayed with them for one year even if my daughter didn't engage at all, who acted quickly and in good faith, I expected better. Being forced to pay for a service we don’t use and won’t use feels unreasonable and unfair.

I would not recommend Hi Albert to anyone who values customer service or expects a company to act with understanding and goodwill. This experience has left a very negative impression, and I will not be using their services again. Be aware to pay the annual service!

I wish i could give 0 point. It wasn't really useful website and I find that the customer service also not really helpful at all, Lisa was dealing my issue with the payment when I had a problem with the monthly payment and I didnt receive the money back but unfortunately didn't find it helpful. You cant call them because they based outside of UK, its very hard to get them.
I didn't know about it. I am really regret it, my children didn't used it but i still paid it.

App was offered free over the summer and then charged without any reminder.
Firstly my 8 year old used for about 20 mins - not great for his age range. App slow and some of the links didnt work. Also really odd dialect. Didnt use again as not fit for purpose.
Contacted when charged - poor customer service.
When this has happened before with Apple - always offered a refund but not with this company.
Wouldnt buy for poor product / poor customer service.

Had technical issues for over a month and couldn’t Log in. I cancelled the subscription but they said they would extend for a month as an apology then charged me the following month again. Awful and unhelpful.

I signed up for a trial and tried out the app. The app was having lots of issues so after struggling for a bit I closed and deleted it. Unfortunately after the trial they continued to charge you without any notice whatsoever.

Note that they charged you via their own app not through Apple so a bit fishy too. The charge comes from a Czech Republic company so don’t expect good customer service / protection as in the UK.

I contacted the company to ask for a refund due to the app issue and lack of usage, however this is NOT a customer first company so they insist on the charges. I will of course NOT use it or recommend it to anyone.

I signed up for a ‘free trial’ and was charged £14.99 straight away, without any warning that this charge would be made. I have so far been refused a refund and will be taking it up with my credit card company. Be aware of this!