Hillary Avis 

No communication after taking a deposit for half of the bill. An email saying someone would be in touch within 72 hours. 1 week later still nothing! I chased the man who came to measure up 3 times. Still nothing. So I called Hillarys customer service team. They tried to offer me a discount to which I refused. I want my money back. 7 to 10 working days has passed and still nothing! So once again I’m chasing them. Absolutely terrible service. I will not be using them again. And absolutely anyone who is using them please be aware of the terrible service.

Roman blinds due to be installed today. Text this morning from the fitter saying the blinds were sent to another fitter. After an extremely frustrating phone call to the head office, it turns out the blinds haven't even been made! Now installation maybe 22nd Sept. Caught between a rock and a hard place. Do I cancel and get a refund go with another company and have a longer wait for blinds or stick with these cowboys.

***Update***
I appreciate the response and honesty and respect is all I ever asked for. I asked the worker that came last time whether he would be happy to pay that amount for a damaged product and he said he would- which feels to me like laughing in my face and 0 honesty, accountability or customer care. When I said it's not normal and that's a lie he was rude and condescending. Had he been honest and offered to rectify something, I would have never left this review. He took no ownership and said he was told what to do and to call customer services if unhappy. My husband has now spoken to them again and we are waiting for a replacement, I will update my review in due course as that's what we were told in the first place and we got the damage moved instead.***

Awful experience. Paid for 5* service to get 1* product.
The blinds were not installed level in the first place, after this was rectified, we had a damaged slat that they came to replace. They did not replace it, they moved it to the bottom on the blind- this is a breach of customer rights to give us a damaged product. The guy who came said the blind was changed several times- this blind was never changed. Whoever expects to pay 3k and get a damaged product needs to have a good look at themselves... now we need to contact them again....... cause I have nothing better to do with my life than make calls and wait for people.

Wow! Hillary has a major problem with their service delivery. The marketing works and you agree to the process - The sales person comes round, does their job and you sign up. But then it all goes Tits up! The fitter / final measure engineer just doesn't contact you, even though the T&Cs say you will get a call in 72 hours. 240 hours later, I have contacted them 8 times, still have not received a text, call or email from the fitter, so I decided to cancel. No one in the company seems to work from a central office and can talk directly to each other. The cancellation department can not be called by the internal staff, and they promise to call you back, but never do. I have been waiting 4 days for the cancellation team to call me and refund my deposit. No one takes accountability for the fact that Hillary's just doesn't execute on the service they promise to deliver. Are they too big to care? I don't know, but BUYER BE AWARE you will get a better experience from a host of other smaller companies that don't hide behind a marketing machine that is more miss than hit. I am completely disappointed by the experience and lack of awareness that the company is losing even one client.

Today I had my blue voile curtains fitted to my bifold doors. They are very good quality and the colour is perfect in my renovated room. The fitting by Derek [Chatsworth 111 -511] was superb with every attention to detail. I am very pleased with my purchase.
Christine Quinn

Based on the supposed 40% which I now believe is a complete phallacy. I was quoted £815 for a conservatory style extension. In my eagerness to get everything completed I agreed to rather price but on reflection I thought it was extremely expensive. So I cancelled the order next day and with a redesigned fitting was quoted #410 which I agreed to. Both amounts paid in full but it took 17 days admittedly one day was a BH to get my £815 back. The fitter if he had really gone speedily could have fitted it in 10 minutes as it was took him about 15 minutes. Looked good from a distance but on further inspection the blinds were very cheap rubbish plastic material. One stormy day they'll probably all fall off. I have to say the Customer Services staff were very helpful and friendly sometimes saying what you want to hear though.

Joanne Dobson.
Say no more, look no further.
What a fabulous representation of Hillary’s.
Jo was kind, easy to speak to and fully professional.
Jo advised us throughly and made the experience perfectly stress free by having a great knowledge of ourselves and what we may prefer by using her active listening skills and great communication skills.
What I thought would be daunting was made a pleasure and I felt confident in her assessment of what was the best options for ourselves.
Thank you Jo!!!

Curtains fitted in December. Terrible fit as 2 inches too short. Very bulky and not dressed or steamed. Second fitter came out and said would get new set of curtains and voiles. After complaining to Hillarys on numerous occasions they refused to honour their promise. Never had such a terrible experience in all my life as I had with Hillarys. Paid a fortune for very badly fitted curtains. This company is an utter disgrace.

How many Hillarys are there? They dont even understand punctuation. Hopeless company. Spot the fake reviews .. otherwise known as "name the installer".. Dexter, Ben, Ian, Daniel, Phil, Matthew, Daniell( Lemur 117 619) .WHO the HELLl is that?.. Trustpilot wakey wakey?!!!

I phoned Hillarys and got an appointment within a week. Adviser Dexter 116250 came out with a large binder of samples and he advised me which ones were suitable for a bathroom. He measured up, I chose a style and then he booked in his return visit to fit the blind within a couple of weeks.
Adviser Dexter was very friendly and helpful and made the whole experience very seamless.

I cantacted Hillarys to fit a blind in my bow window. The afternoon sun made the room too hot even in March. Ben came, measured up, showed me lots of samples, gave me good advice. After receiving my quote for a motorised, blue tooth enabled blind, Ben came back to fit it, he told me it would take 10mins, i didnt believe him, but he was right. I've only had my blind of a week, its very quiet, and keeps the room cooler, Thanks Ben.
Id117969 Ben Mcfarlane

The process of ordering fitted curtains was quick and simple, with many good quality options available.

Advisor Ian Crown (117928) was friendly and helpful, going beyond duty in fitting an extra set of curtains without request or charge.

Advisor McFarlane 117969 was our Hillary's representative and he is extremely efficient, professional, polite and friendly. He made the process of selecting our blinds so easy and stress free and when he came back to fit the blinds, at the exact time that he said he would, we were amazed at how competent and efficient he was at fitting the blinds. We would recommend him to everyone looking for blinds. Thank you Ben.

Waiting over 5 months for them to fix couple of broken louvere! Paid for them in November!
Worst quality ever seen in shutters business! Shutters falling apart very quickly. Loads of cracks seen and they get loosened and shattering.
Customer service? A joke!

Shocking company .
We ordered our shutter blinds back in November and paid £1000 deposit. We were told they would be fitted February which was fine . When the fitter came to measure up he gave us a date of early march which I refused and said if that was the case I didn’t want to go ahead and would go elsewhere. He said fine they could do beginning of march which I reluctantly excepted. Since then they have taken the rest of my money , cancelled the fitting due to the blinds not arriving which Hillary’s customer service didn’t even let me know it had been cancelled, made a new fitting date which they have just informed me they can’t do as they still don’t have my blinds.
Hopefully they will arrive April!!!
So you have had my money all this time and no fit date . I will be contacting my bank to do a charge back as this is unacceptable.
Please avoid at all costs they have my £1600 and I have nothing to show for it except broken promises and lies.
Facebook actually have a group called Hillary’s complaints because there are so many disgruntled customers, just wish I read it before.

A very efficient service by Daniel ( Lemur 117 619). Nothing was too much trouble and I would definitely book him again. 14

Fantastic service where they were quick, very friendly and did in incredibly neat and good job. Would highly recommend and will be using again when getting new blinds. The blinds always look lovely.

Our installed was McFarlane (117969)

Great service from both the sales consultant, Olivia, and the curtain fitter, Phil Rose. The customer service from them both was second to none; communication great, advice and fitting fantastic. Highly recommend.

Third rate customer service, all good provided nothing goes wrong and you have to call them back, then forget it basically!

Would not recommend!

Had occasional to order blinds for my conservatory some months ago been putting off writing this review ?? but had to let people know about this company .

I am 83 in years and there fitter installed my blinds at a cost of £1.300 they were to short at the sides however they refunded £100 and tried to refit again I wasn’t satisfied as the sun streamed through gaps ?? ,however after speaking to customer service they wanted nothing to do with me and virtually hung up the phone and told me not to call again .
When they reordered my new blinds same colour they omitted to order door of my conservatory and when blinds arrived they were a different shade of colour they again want nothing to do with me ,I find this totally unprofessional and certainly would not recommend Hilary’s for price service or installation let thus be a lesson learned hope this review will make others think before ordering blinds .

Disappointed
From Aberdeen