First of all, the only reason I’m giving the Hinge Program 3 stars rather than 2 or even 1 is that I was reasonably satisfied for nearly a year-and-a-half. No longer! I started the Hinge Program in D... Voir plus
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Lisez les avis des autres
I’ve been using Hinge Health for a few years now, and it’s genuinely the best pain management and physical therapy program I’ve experienced. The device and app are easy to use, and being able to do my... Voir plus
L'entreprise a répondu
The insurance company JUST THIS MONTH send info and keep offering their services via countless mailings to my spouse to help prevent need for joint surgery and avoid pain rx. News Flash: He had b... Voir plus
L'entreprise a répondu
I've been using Hinge Health since January. It has been a wonderful experience for me, I started the physical therapy for pelvic floor. My PTherapist is very communicative, the Health Coach has... Voir plus
L'entreprise a répondu
À propos de l'entreprise
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74 avis
Aucun historique récent de demande d’avis
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A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Changed and not for the better!
First of all, the only reason I’m giving the Hinge Program 3 stars rather than 2 or even 1 is that I was reasonably satisfied for nearly a year-and-a-half. No longer! I started the Hinge Program in December 2024, completing a clearly labeled 40-level regimen over time. With my therapist’s blessing, I was working through the levels once more. I had reached level 14 again when all the levels disappeared, replaced with jumbled pictures and random dates. I thought it was a technical issue and contacted both my PT and tech support. After a series of back-and-forth communications, I was told that my program had been upended to “improve it” and would not be restored. This made it impossible to navigate. To my knowledge, Hinge solicited no input from its client base and offered no preview information or explanation. They just arbitrarily changed everything and politely dismissed my concerns with a “head pat” and a “There, there. It’s for you own good” attitude. After a 76-week streak, 391 sessions, and 37,511 points amassed, one would think my input would have been taken seriously. Maybe it was, but it didn’t change anything. Unable to continue advancing from level to level, I gave up on the program. The last time I checked – just a few days ago –the levels hadn’t been restored, and at this point, I’m sure that is not going to change. So much for “improvement” and client satisfaction!
14 septembre 2026
Avis spontané
This is honestly the best experience…
This is honestly the best experience I’ve ever had with a product. This is actually my first time writing a product review because I usually like to use something for a while before I share my experience.
This little device has truly made a difference in my life. I’m a competitive tennis player, and at 45, playing tennis regularly can definitely take a toll on your body. After a tough match, recovery is really important for me, and this device has become something I genuinely look forward to using.
What makes the experience even better is the company itself. Their communication and customer service are amazing. Whenever I’ve had a question or needed help, they’ve been incredibly responsive and genuinely helpful. You can really tell that they care about their customers.
I’m so happy I found this product. It has become an important part of my recovery routine, and I honestly can’t imagine going back to playing without it.
Thank you so much for making such a great product and for being there for your customers!
29 août 2026
Avis spontané
ife-Changing Pain Relief From My Living Room
I’ve been using Hinge Health for a few years now, and it’s genuinely the best pain management and physical therapy program I’ve experienced. The device and app are easy to use, and being able to do my exercises from the comfort of home has been a total game changer. Highly recommend to anyone dealing with chronic pain who wants a convenient, effective PT option.
23 août 2025
Avis spontané
Réponse de Hinge Health
Hi Tayna,
Thank you so much for sharing your experience with Hinge Health. We’re thrilled to hear that the app, Enso device, and flexibility of exercising from home have made such a meaningful difference in your routine.
Your continued trust over the years means a great deal to our team, and we truly appreciate your recommendation.
Sincerely,
Hinge Health
Replacement gel pads after not working for the company that introduced me to the program
The program was newly introduced to me at my previous employee and at that time my couches seemed to care and were good on following up after we made plans for improvements. The big problem I have right now is that I do not work at that company any longer and i am in need of new gel pads. I have communicated with the companies support team and have been denied any assistance in getting new ones. Because my current employee does not participate in the program. I am frustrated that the answer from their support was to recycle the device as they could not provide any way at all to receive new gel pads. It seems Hinge health seems to only care about a persons health if their company participates and not really about an individuals actual health. It is frustrating that the company support would rather you recycle the device that works perfectly for helping with the pain I experience rather then stand behind their product and support the people who use their device.
24 juillet 2026
Avis spontané
A rip off for me and my insurance company
After doing all the required workouts to earn a Tense endo device ..and charging my insurance company....their app crashes. Uninstall, reinstall. .nothing. So I call to cancel. They tell me I can't use any of these devices anymore! Even though I paid for them or my insurance company did! What a massive rip off
29 juin 2026
Avis spontané
My Enso device stopped working after a…
My Enso device stopped working after a week. They promised to send a new one but nothing, just lip service. They bombard you with notifications and text messages but really provide no actual help.
23 juin 2026
Avis spontané
It’s not possible to speak highly…
It’s not possible to speak highly enough of the Hinge Health recovery program. I was limping and every step hurt. Coach Christy and PT Alec have me moving around again. Most days are pain free. It’s been over three years and I’ve not had a single out of pocket expense.
9 décembre 2025
Avis spontané
Réponse de Hinge Health
Hi Steve,
Thank you for sharing your experience. We’re so glad to hear that our care team helped you feel more confident in your movement. We’ll be sure to pass your kind words along to Coach Christy and PT Alec.
Wishing you continued progress and many more pain-free days ahead!
good concept totally messed up execution
I signed up for Hinge Health. They set me up with exercises for my back, neck and shoulders. The PT, I guess, is overseeing my PT messaged me. He wanted to know about my health. I have a lot of chronic illnesses and have had a lot of surgeries. I messaged back and said I was not going to text him that information he could set up a call. The esercises that they had set up for me were not a good fit for me. Then a health coach messaged me to set up a call with her. I tried and she wasn't available for weeks. Hinge seems very greedy for the business yet doesn't have the workforce ready to get this app off the ground. I agree with another persons review that they want your camera on for your exercises. You have to be so far away from it for it to work you can't see the exercise you are supposed to be doing. Good concept messed up execution. My muscles are so tight all the time I need the PT massage but the exercises.
8 juin 2026
Avis spontané
Réponse de Hinge Health
Thank you for sharing this feedback. We’re sorry your experience felt difficult and that the program did not feel safe, accessible, or appropriately tailored to your needs.
You should not have to share detailed health information in a format you’re uncomfortable using. We also understand how frustrating it was to wait weeks for a health coach, receive exercises that were not a good fit, and struggle to position your camera while still being able to see the exercise instructions.
Your feedback about care-team availability, exercise personalization, and the camera experience is important. If you’re open to giving the program another try, we’d be happy to help schedule a video visit with your PT at a time that works best for you. If your assigned PT or health coach is unavailable for an extended period, you should also see an option to schedule a visit with another care team member whose availability better aligns with your needs, so you can receive support when you need it.
Please reach out to help@hingehealth.com, attn: Jess and reference this feedback so we can look into your situation directly.
We appreciate you pointing out where the experience fell short. We’re sorry we didn’t provide the level of support and flexibility you needed.
Sincerely,
Hinge Health
Order the Enzo device
Order the Enzo device, received it and it doesn't work. Contacted customer service and they couldn't provide assistance because tech support wasn't available. They instructed me to send email and to no avail.
1 mai 2026
Avis spontané
Réponse de Hinge Health
Hi Carmen, we’re sorry to hear that your Enso device isn’t working and that you weren’t able to get the support you needed. That is not the experience we want for our members.
We’d like to look into this and make it right. If you’re still in need of support, please email help@hingehealth.com with “Attn: Jess” in the subject line. We’d be happy to look into this and work toward a solution to get you back on track.
Thank you for bringing this to our attention, and we apologize for the frustration.
Sincerely,
Hinge Health
Scam
Scam, not free. Also they constantly hound you for information. Not worth it.
28 mai 2026
Avis spontané
Réponse de Hinge Health
Hi Phillip,
We’re sorry to hear that your experience left you feeling this way.
We understand your concerns about cost and the amount of information requested. Eligibility and coverage can vary by employer or health plan, and some information is needed to confirm eligibility and support care.
We take privacy seriously and would appreciate the opportunity to look into what happened. We encourage you to reach out to help@hingehealth.com, attn: Jess so we can help clarify the process and address your specific concerns.
Sincerely,
Hinge Health
Hinge Health is a great way to keep…
Hinge Health is a great way to keep movement present in a quick way. I also like the interactions with the care team.
2 février 2026
Avis spontané
Réponse de Hinge Health
Thank you for sharing this feedback! We’re glad to hear that our program helps you fit movement into your day and that you’re enjoying the support from your care team. We’re happy to be part of your movement journey!
The physical therapist and health coach…
The physical therapist and health coach are great you can pretty much customize your work out . My biggest problem with hinge health is the say it’s free but it is not they ask for your insurance provider to see if’s covered in my case it said I was covered so I could start the program and I did a couple of months later I’m getting E O Bs saying it not covered now they want me to pay for it even though they checked my insurance. BEWARE!
1 février 2026
Avis spontané
Réponse de Hinge Health
Hi John,
Thank you so much for taking the time to share your experience, we're really glad to hear that your physical therapist and health coach have been a great fit for you, and that the flexibility to customize your workouts has made a difference.
We hear your frustration around the billing, and we completely understand how confusing and alarming it must be to receive an Explanation of Benefits (EOB) after being told you were covered. We want to reassure you that an EOB is not a bill — it is simply a summary of how a claim was processed by your insurance company. Our program is provided at no cost to eligible members, which means you are not financially responsible for any out-of-pocket charges related to your participation in Hinge Health.
If you have received an EOB that shows an amount owed or a denial, it is possible the claim was processed incorrectly by your insurer. Our billing team works directly with insurance companies to resolve these situations, and we do not pursue members for payment.
In the meantime, please know that your access to the program is not impacted — you are welcome to continue participating as normal, and no action is needed on your end.
Sincerely,
Hinge Health
Hinge has gone downhill, getting worse
I've been using Hinge Health for 3 years. At first, it was great. The Health Coach and Physical Therapist are available through texts and/or video chat. The PT exercises (calledd Playlists) changed on a regular basis and were pretty personalized.
But my experience has steadily declined over the 3 yrs. I had built up to about a 20 minute session that changed every week or so. Suddenly, they were cut in half to just 9 minutes. No explanation provided. It was a real setback, and I had to make up the missing time on my own. When I asked why my sessions had been chopped in half I was told "shorter sessions are our new policy." Imagine doing on 10 minutes of physical therapy! Why bother?
Each exercise always had great videos to show you how to do each exercise. I am not athletic. I never really learned how to do even basic stretching exercises or yoga.
I really relied on these videos. You could pause your session and watch them. GONE. As of April 2026
So I asked what happened to them. Hinge told me "oh, you can listen to the audio directions and follow along. The videos are permanently removed." Keep in mind, my Health Insurance and employer pay for my use of this app! And now I can't even follow along because the exercises in the sessions are too fast. I can't pause them to get video instructions that break down each movement of the exercise.
27 avril 2026
Avis spontané
Réponse de Hinge Health
Thank you for taking the time to share such detailed and honest feedback with us. We truly appreciate it, especially from someone who has been part of the Hinge Health community for three years.
We hear you, and I want you to know that the frustrations you've described are valid. Having your session length change without a clear explanation is not the experience we want for our members, and we understand how disruptive that must have felt after building up a routine that was working for you.
We also understand how important the instructional videos were to your experience, particularly as someone who relied on them to learn and follow along with each exercise. Your feedback about needing visual guidance to feel confident in your movements is something we take seriously, and it has been shared directly with our product team.
While our exercise experience has evolved to include detailed audio guidance and other tools to support members during their sessions, we recognize that these alternatives may not work for everyone in the same way. Your perspective is exactly the kind of insight that helps us improve.
We would love the opportunity to connect with you directly so we can better understand your experience and work toward a solution that supports your goals. Please reach out to us at help@hingehealth.com, attn: Jess so we can provide individualized support.
Thank you for trusting us with your health journey. Your feedback matters, and we are committed to doing better.
Sincerely,
Hinge Health
So far so good
So far so good.
I'm on day 7, staying consistent with daily therapy and it seems to help with back and sholder pain. Free gifts are a plus. Wish they're was an option to ask questions about other items like bladder control device on the app. Other than that. Love the program so far 💯
27 avril 2026
Avis spontané
Réponse de Hinge Health
Thank you so much for sharing your experience with us! Seven days of consistent participation is a fantastic start, and we're so glad to hear that you're already noticing a difference with your back and shoulder pain.
We really appreciate your feedback about wanting the ability to ask questions about other items, directly in the app. That's a great suggestion, and we've shared it with our team. In the meantime, your care team is always available to answer any questions you may have — don't hesitate to reach out to them in the My Care tab through the app.
Thank you for trusting us with your health journey. We're cheering you on!
Sincerely,
Hinge Health
I love Hinge and recommend it often
I love Hinge and recommend it often. While I've never finished a program, I love being able to jump around programs and learn new moves. I did the knee program for a few weeks, learned some moves and saw improvement. Did the same with neck and shoulder. It's great to find new exercises to do. Everyone is always great and listens great.
22 avril 2026
Avis spontané
Réponse de Hinge Health
Thank you so much for sharing your experience with us and for recommending Hinge Health to others! That really means the world to our team.
It's great to hear that you've been exploring different programs and finding new exercises that work for you. The fact that you saw improvement with your knee, neck, and shoulder after jumping in and learning new moves is exactly the kind of progress we love to see.
We're also glad to know that your care team has been a positive part of your experience. Feeling heard matters, and our team works hard to make sure every interaction reflects that.
We're always here if you need anything or want to explore more of what the program has to offer. Don't hesitate to reach out!
Sincerely,
Hinge Health
I cannot say enough good things about…
I cannot say enough good things about Hinge Health! If you can get access to it, do it and use it. Explore and play around with! I joined for pelvic floor exercises to help me stop leaking and it worked so well! I have since used for plantar fasciitis pain and found relief and help with shoulder pain. Seriously the best thing ever to help you enjoy life more!
18 décembre 2025
Avis spontané
Réponse de Hinge Health
Hi Emily,
Thank you so much for sharing your experience with us! Stories like yours truly make our work meaningful and remind us why we do what we do.
We're thrilled to hear that the pelvic floor exercises made such a real difference for you, and even more so that you've continued to find relief with plantar fasciitis and shoulder pain. The fact that you've explored different areas of the program and found success across the board is exactly what we hope for every member.
We're honored to be part of your health journey and are here for you every step of the way. If there's ever anything else we can help with, please don't hesitate to reach out.
Sincerely,
Hinge Health
They're way to pushy.
17 avril 2026
Avis spontané
Réponse de Hinge Health
Hi Julia,
Thank you for taking the time to share your honest feedback with us. We truly appreciate it, especially as you're getting started with Hinge Health.
We're sorry if the level of outreach has felt overwhelming. That's never our intention, and we want to make sure your experience feels supportive, not intrusive.
We'd encourage you to share your communication preferences and needs directly with your care team. They're here to support you in whatever way works best for you. If you'd prefer less frequent outreach, they can absolutely adjust the cadence to better fit your comfort level.
Your experience matters to us, and we want to make this right. Please don't hesitate to let your care team know how they can best show up for you.
Sincerely,
Hinge Health
Not for everyone
My physical therapist and health coach both seem very nice. However, the pt doesn’t listen/read my issues and seem to understand. I had surgery on my spine a few years back, making bending at the waist painful. I have bad nerve damage and scar tissue. I also cannot bend my big toes backwards due to arthritis. No matter how many times I reminded the pt to please stop giving me bending at the waist or toe bending back exercises, he just kept doing it. Saying he changed the routine to fix it, but he had just deleted a bad one and added a bad one. I thought maybe his exercises would actually help so I persisted through the pain. It got so bad I thought I may need surgery again. I quit doing all Hinge exercises and am feeling a lot better but it’s still not easy getting around.
They have great exercises besides the ones “assigned,” so once I can walk properly again, I may start those back up.
6 avril 2026
Avis spontané
Réponse de Hinge Health
Hi Valerie,
Thank you for taking the time to share your experience with us. Your feedback is incredibly important, and I want you to know that we hear you.
We are sorry to hear about the experience you've had with your exercise routine, especially given your history of spine surgery, nerve damage, scar tissue, and toe arthritis. We understand how frustrating it must be to feel that your concerns were not fully reflected in your care plan, and we appreciate you bringing this to our attention.
Your feedback has been escalated to our clinical leadership team for further review. We take situations like this seriously, and your experience will help us identify opportunities to improve how we support members with complex medical histories going forward.
We're glad to hear you're starting to feel better, and it's great that you still see value in what Hinge Health has to offer. When you're ready to re-engage with exercises, we'd love the opportunity to connect you with a care team member who can work closely with you to build a plan that fully accounts for your needs and limitations.
Please feel free to email us at help@hingehealth.com or call us at 855-902-2777 so we can connect with you directly and ensure you're supported moving forward.
Thank you for trusting us with your feedback.
Sincerely,
Hinge Health
Great coaching and PT support
Great coaching and PT support. Exercised stream lined and helped a lot with my pain. Convenient and easy to use app.
25 mars 2026
Avis spontané
Réponse de Hinge Health
Hi Anna,
Thank you so much for taking the time to share your feedback! It's wonderful to hear that the coaching and PT support have been helpful, and that the exercises have made a real difference with your pain.
We're glad the app has been convenient and easy to use—that's exactly what we're aiming for. Your success is what motivates our team every day.
Please don't hesitate to reach out if you ever need anything as you continue your journey. We're here to support you!
This company will nag you worse than…
This company will nag you worse than the IRS if you owe a bunch of taxes. You speak up about it to them nagging you, then they act like you are nothing but a problem. One excuse after another formed them spamming, harassing and nagging you. They just won't accept responsibilities and say my bad. I will put up with chronic pain before wasting my time with this company. I feel like it's a scam to avoid you getting care from your insurance thanks CIGNA! ANOTHER GARBAGE PRODUCT FROM YOU. MAKING HEALTH EQUALLY HORRIBLE FOR EVERYONE.
1 avril 2026
Avis spontané
Réponse de Hinge Health
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience – this isn't the level of care and support we strive to provide, and I understand how frustrating this situation has been for you.
We take your concerns about communication frequency and how your feedback was received very seriously. Everyone deserves to feel heard and respected when they raise concerns, and I'm sorry we fell short of that.
I'd like to personally look into what happened and ensure this doesn't happen again. Unfortunately, I don't have enough information in this review to locate your interactions with the team, but if you're comfortable reaching out directly to help@hingehealth.com (attn: Jess), I'll make sure to:
• Investigate your experience and provide feedback and coaching to our team
• Ensure you're removed from our mailing list
• Address any other concerns you may have
Your feedback helps us improve, and I genuinely hope you'll give us the opportunity to make this right.
Sincerely,
Hinge Health
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