First of all, the only reason I’m giving the Hinge Program 3 stars rather than 2 or even 1 is that I was reasonably satisfied for nearly a year-and-a-half. No longer! I started the Hinge Program in D... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I’ve been using Hinge Health for a few years now, and it’s genuinely the best pain management and physical therapy program I’ve experienced. The device and app are easy to use, and being able to do my... Voir plus
L'entreprise a répondu
The insurance company JUST THIS MONTH send info and keep offering their services via countless mailings to my spouse to help prevent need for joint surgery and avoid pain rx. News Flash: He had b... Voir plus
L'entreprise a répondu
I've been using Hinge Health since January. It has been a wonderful experience for me, I started the physical therapy for pelvic floor. My PTherapist is very communicative, the Health Coach has... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
3,2
Moyen
74 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Helped a lot!
I have been using Hinge Health for a couple years now and the exercises and Enso device have helped my lower back pain tremendously. So happy that my work uses them for a wellness program.
17 octobre 2025
Avis spontané
Réponse de Hinge Health
Thank you so much for sharing your experience! It's wonderful to hear that the exercises and Enso have made such a significant difference in managing your lower back pain over the past two years.
We're thrilled that you've found tremendous relief through the program, and we appreciate you taking the time to share your success. Your dedication to your exercise therapy has clearly paid off, and stories like yours inspire us to continue providing the best possible support for all our members.
We're honored to be part of your pain management journey and look forward to continuing to support you.
Very happy with this program
Very happy with this program. It’s encouraging. The health coach and physical therapists are responsive to my questions. After completing certain units of exercise they will send you exercise equipment that arrives very quickly. It’s super convenient. Most importantly, my symptoms have improved! Give it a try in earnest. I’m surprised at the negative reviews. Maybe they haven’t really tried the program and are grumpy from pain?
15 octobre 2025
Avis spontané
Réponse de Hinge Health
It's wonderful to hear that you're experiencing improvement in your symptoms — that's what we're here for. We're thrilled that your care team (health coach and physical therapist) have been responsive and supportive throughout your journey.
We work hard to ensure your program equipment arrives quickly after you complete a few beginner sessions, so you can continue progressing without interruption.
Your encouragement to others to "give it a try in earnest" really resonates with us. Every member's journey is unique, and we understand that pain can affect people differently. We appreciate you taking the time to share your positive experience — it means a lot to our team and can help others who might be considering the program.
Keep up the great work, and please don't hesitate to reach out if you need anything along the way. We're here to support you every step of the way!
It has helped a lot with my back..
It has helped a lot with my back..
In order for it to you you need to first take it seriously, 2nd you need to actually use it for a little while
I see no point it opening the box just saying it won’t work then come here and give a bad review, use it a few times along with the exercises made for you
Then give it a review after you have really gave it a shot
4 octobre 2025
Avis spontané
Réponse de Hinge Health
Thank you so much for sharing your experience and advice! We're thrilled to hear that our program has helped with your back pain.
Your thoughtful perspective on giving it a real try and following the recommended exercises is truly appreciated—we couldn't agree more! It's great to see members like you encouraging others to get the full benefit by staying consistent and open-minded.
Thank you for taking the time to leave such a supportive and helpful review. If you ever have questions or need anything else on your journey, we're always here to help.
Hinge Health has been instrumental in…
Hinge Health has been instrumental in helping me overcome my back pain. Not only does the app and my health coach help me stay on track every day, but I can also use Enso on days that the pain is extremely bad.
19 septembre 2025
Avis spontané
Réponse de Hinge Health
Thank you so much for sharing your experience! We’re delighted to hear that Hinge Health has been instrumental in your journey to overcome back pain.
It's wonderful that both the support from your care team and the app have helped you stay on track, and that Enso provides relief on the tougher days.
Your dedication is inspiring, and we're honored to be part of your progress. Keep up the amazing work!
Deceptive, Frustrating, and Unprofessional – Avoid Hinge Health
Deceptive, Frustrating, and Unprofessional – Avoid Hinge Health
Hinge Health is one of the most deceptive companies I have ever dealt with. My spouse’s employer offers their program through our insurance, and I received an email promising that their “Enzo device” would eliminate chronic pain. The email highlighted this device as free when signing up for the program.
That turned out to be misleading. The device is not free—it’s billed to insurance along with the program. Still, I signed up, answered all their questions, and even provided an eligibility code from my insurance. A few hours later, I received another email saying I wasn’t eligible and had to repeat the entire process. After frustrating calls with representatives overseas who struggled with English, my application was finally approved.
Then came more hoops: downloading their app, answering more questions, and doing pointless “calibration” exercises. Finally, I was assigned a physical therapist. At this point, I was supposed to receive the Enzo device—the very reason I signed up. Instead, I was told I would only get the device after completing 10 sessions in their app. This was never disclosed upfront.
When I called to cancel, things went from bad to worse. The overseas rep said she couldn’t cancel because it was part of my spouse’s employer benefits. I insisted, and was transferred to someone in San Francisco who was shockingly rude and dismissive. She accused me of being “angry,” told me she wouldn’t argue, and hung up on me.
This entire experience was exhausting, misleading, and stressful. Their advertising paints Hinge Health as a compassionate, pain-relief solution. In reality, it’s full of hidden conditions, unhelpful customer service, and deceptive tactics.
My advice: if you get an email from Hinge Health, mark it as spam and delete it. Do not entrust your health to this company.
10 septembre 2025
Avis spontané
Réponse de Hinge Health
Dear Sergio,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience with Hinge Health did not meet your expectations, and we truly appreciate the opportunity to clarify and address your concerns.
First and foremost, we want to assure you that Hinge Health’s program, including the Enso device and necessary supplies, is offered at no cost to eligible members through their employer or health benefit fund. There are no hidden fees or costs for you.
We understand how frustrating it must have been to experience delays during enrollment and to receive inconsistent communication regarding eligibility and device delivery. We apologize for any inconvenience this caused, as well as for any interactions that may have felt unhelpful. We are constantly working to improve our processes and the quality of our support.
To clarify, the Enso device is an optional tool available through our pain relief program to support your care plan and maximize results. It works in tandem with our digital exercise therapy sessions. For safety and effectiveness, we do require initial participation in the program—such as completing a set number of sessions—before we send the device. We understand the importance of clear upfront communication, and your feedback will help us ensure we are as transparent as possible in the future.
Again, we apologize if our team’s communication did not meet your expectations. Our goal is always to provide compassionate and helpful support, and we take your comments seriously as we train and mentor our staff.
If you have any unresolved concerns or would like to discuss your experience further, please contact us directly at help@hingehealth.com. We are here to help and want to ensure you have the best possible experience with Hinge Health.
Thank you again for sharing your feedback.
SORRY ABOUT THIS
SORRY ABOUT THIS, BUT WE ARENT A GOOD FIT...
They hassle you to sign up, offering a free massage gun. So I spent a lot of time downloading the app, answering their stupid questions for them to say "We cant help you"
WHAT A FREAKING JOKE!!
4 septembre 2025
Avis spontané
Réponse de Hinge Health
Hi Laura,
Thank you for sharing your feedback, and we’re genuinely sorry to hear about your frustration with the enrollment process. Our primary goal is to ensure the safety and well-being of everyone interested in our program. As part of our application process, we carefully review health and medical information to make sure our program is a safe fit for each individual. In cases where someone has not been cleared by a doctor or has experienced recent falls, we are required to prioritize safety and may be unable to enroll them at that time.
We understand how disappointing and upsetting this can be, and we apologize for any inconvenience or frustration caused. If you’d like to discuss your experience further, or if circumstances change and you get medical clearance in the future, please reach out to us directly at help@hingehealth.com. We truly care about your health and would be happy to revisit your eligibility.
Thank you again for your feedback and understanding.
Shady practices
The moment you sign up, they will start charging your insurance. I uploaded app and deleted the same day, all exercises were primitive. The only thing I didn’t know that I was charged all this time $331 per month, and I haven’t received a single consultation. Such a scam, how is it even legal. Stay away from this shady business.
13 avril 2025
Avis spontané
Réponse de Hinge Health
Thank you for reaching out and sharing your concerns. We’re truly sorry to hear about your experience and any frustration this has caused. We want to assure you that you are not responsible for any out of pocket cost for our program.
Our programs are provided at no out of pocket cost to members who enroll. Your employer covers the cost of the program, but in order to do so, they ask us to submit a claim on your behalf to your insurance company. This cost does not come out of your insurance benefits, your insurance company simply acts as a third party administrator to issue payment. Your employer then reimburses the insurance company in bulk for all of the paid claims.
The total cost of the program is billed over 3 claims which covers your enrollment for a full 12 months. The first claim is submitted at the start of the program, and two additional claims are submitted after the 1-month and 2-month mark of your program, regardless of your activity in the app. Once those 3 claims are processed, you should not receive any additional claims for Hinge Health services this year. We understand this may not have been clear, and we apologize if this caused any confusion.
We’re also sorry to hear that you didn’t find the exercises helpful. We strive to provide valuable and effective care plans to all our members, and your feedback is important for us to improve.
Thank you again for bringing these concerns to our attention.
Bait and Switch
Joined Hinge Health which is covered through my insurance. I was told after 10 sessions I would be able to order the enso device. After 10 sessions I was prompted to order my device and then it was declined. I called and was told that my insurance would not cover. I told them that I wasted my time completing 10 sessions and not receiving the equipment that was promised! Beware just trying to get people to sign up and charge insurance!
7 juillet 2025
Avis spontané
Réponse de Hinge Health
Hi Eddye,
Thank you for taking the time to share your experience. We're truly sorry for the confusion and frustration this situation has caused. Your time is valuable, and we understand how disappointing it must have been to complete 10 sessions with the expectation of receiving the Enso device.
Unfortunately, due to an error during account creation, you were incorrectly shown prompts to order Enso—even though your employer’s plan does not currently offer this device as part of their Hinge Health coverage. We sincerely apologize for this mistake and for not catching it sooner.
We’re actively working to improve our systems to prevent situations like this in the future, and we deeply regret that this impacted your experience with us. If there’s anything we can do to support you moving forward or if you have any additional questions, please don’t hesitate to reach out to us directly at help@hingehealth.com.
Thank you again for your feedback—it helps us get better.
Warm regards,
Hinge Health Support
Many glitches and issues with applications
Application is not good. Phone needs to be on floor across the room from user. User often cannot view their performance or how to do the exercise. App does not give user time to get in position before starting and it skips reps. Gives exercises that are too difficult causing falls. When user reports that an exercise is too difficult, program is not adjusted.
24 juin 2025
Avis spontané
Réponse de Hinge Health
Thank you for taking the time to share your experience with the app. We’re truly sorry to hear that it hasn’t been meeting your expectations, and we really appreciate your honest feedback.
It’s concerning to hear that the app’s setup and pacing have caused frustration, and especially that it’s made it difficult for you to safely follow the exercises. Your safety and confidence while using the program are incredibly important to us, and it’s clear we have some work to do in making things more accessible and responsive to individual needs.
We’re especially sorry that reporting a difficult exercise didn’t lead to an appropriate adjustment—this is something we take seriously, and we want to make sure you feel supported and heard every step of the way.
We will be reaching out to you directly to offer individualized support on the points mentioned in this review.
Thank you again for bringing these concerns to our attention.
Made back pain worse
App offered exercises that caused worse back pain. It's been a month now and I have trouble sleeping because of the pain.
Edit: must have struck a nerve, because Trustpilot said they want my contact information to "better understand" my problem
14 mai 2025
Avis spontané
Réponse de Hinge Health
Thank you for sharing your experience, we are truly sorry to hear that the exercises caused you more pain and discomfort. That’s definitely not what we want for anyone using Hinge Health. Your well-being is our top priority, and we want to understand exactly what happened so we can support you properly.
When we asked for your contact information, it was only to connect with you personally and offer individualized guidance tailored to your situation — never to cause frustration. We’re here to listen and help, not to upset you.
If you’re open to it, please reach out to us directly at help@hingehealth.com and we’ll do everything we can to work with you on a plan that helps ease your pain rather than worsen it.
Wishing you relief and better days ahead.
Goodbye, Hinge Health 👋
Unfortunately it's time for me to say goodbye, because my employer no longer has a partnership with Hinge Health. If your employer does have a partnership with Hinge Health, then join the program, because you will be doing yourself and your wellness a favor. I was on the program for 5 yrs and had amazing knee pain relief. Between the program and my amazing coach Jessica no more knee pain. Jessica is great coach that kept me accountable by checking in and making sure I was okay. The only downside to the program, in my opinion is that it is not open to the public. Thank you for the BEST 5 years of my wellness life! Lorraine
19 avril 2025
Avis spontané
Réponse de Hinge Health
Thank you, Lorraine, for sharing your heartfelt review and for being a part of the Hinge Health program for the past five years. We are thrilled to hear about the significant relief you experienced with your knee pain and the positive impact our program and coaching had on your wellness journey. It’s wonderful to know that Jessica's support made such a difference in keeping you accountable and on track.
We understand your disappointment regarding your employer's decision to end the partnership with Hinge Health. While our program is currently only available through employer partnerships, we are continually exploring ways to expand access to more individuals. Your feedback is invaluable, and we hope to offer our services more broadly in the future.
Thank you once again for your kind words and for recommending Hinge Health to others. We wish you continued health and wellness in all your future endeavors.
Noticed a BIG difference!
I've been using Hinge Health since January. It has been a wonderful experience for me, I started the physical therapy for pelvic floor.
My PTherapist is very communicative, the Health Coach has been helping me reaching my goals, I've noticed a big difference in even if the therapy doesn't feel painful. Which I've learned is working those muscles in a subtle way.
It has been a great experience.
28 mars 2025
Avis spontané
Réponse de Hinge Health
Thank you for sharing your positive experience with Hinge Health!
We're thrilled to hear that our pelvic health program has been beneficial for you. It's wonderful to know that your physical therapist and health coach have been supportive and communicative, helping you achieve your goals without experiencing pain.
Our approach focuses on subtle yet effective muscle engagement, and we're glad to see it making a difference for you. Your feedback is greatly appreciated, and we're here to support you on your health journey.
Legitimate. Provides more tools for the tool box.
Feb 2025
Rivian Electric Vehicle Manufacturer, my employer, has provided me with a new set of tools for my Health - tool box.
Thank you Rivian!
A huge," Tip of the Cap " to Hinge Health
for this program !!
Special shout out to Dr Melissa Saurat & her Team !!
" Keep On- Keepin' On"
25 mars 2025
Avis spontané
Réponse de Hinge Health
Thank you for your kind words and positive feedback! We're thrilled to hear that you're enjoying the program and that your care team is making a positive impact on your health journey. Keep up the great work!
Beneficial program
I was having back spasms to the point that I could hardly walk. I had to use a walking stick to help me move around safely, and felt like I was 100 years old. I found out about Hinge through my employer. I was told it would be free to me, and would only take about 10 minutes a day, so I decided to give it a shot. What did I have to lose?
At first I thought it was going to be a waste of time. The exercises and stretches seemed too simple to be effective. But I preserved. By my second week, the spasms had reduced by 50%, and I was learning why the small movements worked. Plus you can send messages to your physical therapist or health coach, and they actually respond to you.
After four weeks, the spasms were gone and I could actually move around without a walking stick. I couldn’t believe that 10 minutes of super easy stretches a day actually worked, and I didn’t even have to leave my house!
Since starting, they’ve added in other sessions that I can choose to do. Like the 5 minute “Office Stretch”, or the 7 minute “Core Strengthening” sessions. I also love that I can revisit any of the previous sessions that I’ve already done.
I highly recommend this program. It’s absolutely fantastic!
6 mars 2025
Avis spontané
Réponse de Hinge Health
Hi Becki, Thank you for sharing your experience with Hinge Health! We're thrilled to hear about your positive journey and the significant improvements you've made. Your story is truly inspiring, and it highlights the effectiveness of our program.
It's wonderful to know that you found the exercises simple yet effective, and that you experienced a 50% reduction in spasms by the second week. We're glad that your care team (Physical Therapist and Health Coach) were responsive and supportive throughout your journey.
We're also pleased that you enjoyed the additional sessions like the "Office Stretch" and "Core Strengthening" options, and that the ability to revisit previous sessions was beneficial for you. Your recommendation means a lot to us, and we're delighted that our program has made such a positive impact on your life.
Thank you for recommending Hinge Health!
Really enjoying this program
I signed up because of lower back pain, and after that the pain started migrating to my hips (or so I thought). I was seen by an ortho doctor who, based on the xrays and other imaging that I had, determined that my pain was actually coming from arthritic changes in my si. My coach was great in communicating with my assigned PT, and all of my exercises have been modified at some point in time. I also make use of the extra workouts if I feel I need a little more than what is in my daily playlist. While the exercises in the playlist can be a little too easy at times, I find the extra workouts a little more challenging.
I also love the little gadgets they provide. I recently obtained the new Enso and am happy with the initial results.
I will say that all of this is covered by my employer...I don't think I would use it if I had to subscribe out of pocket.
Only giving 4 stars because at one point the exercises were asking me to use resistance bands without any forwarning, and I did not have any. I thought they would have sent them to me (like they did with the sensors and the yoga mat), but I went out and got my own and the ones I got did not really work great with my program.
25 février 2024
Avis spontané
Réponse de Hinge Health
Hi Sue, Thank you for your detailed review and for sharing your experience with Hinge Health. We're glad to hear that our program has been beneficial for your lower back and hip pain, and that you found the communication between your health coach and physical therapist helpful. It's great to know that the modifications to your exercises and the additional workouts have been effective for you.
We're also pleased to hear that you are enjoying the new Enso device and that it has provided positive initial results. Your feedback is valuable to us, and we will continue to strive to enhance our services and support for all our members.
We appreciate your feedback regarding the resistance bands. We apologize for any inconvenience caused by the lack of forewarning and the need to purchase your own bands. Typically, we aim to provide all necessary equipment, and would be more than happy to send you the resistance bands needed to successfully complete your exercises.
Thank you for your honest review and for being a part of Hinge Health. Please keep an eye on your email as we will be reaching out to begin the process of ordering your resistance bands.
I am a Hinge Health believer!
Hinge Health has made a wonderfully positive impact in my recent health journey. After completing 6 weeks of local physical therapy I learned that I was eligible to participate in Hinge Health as a continuing form of support offered by my insurance provider with no out of pocket expense to me. I tried a pain injection which gave me a few weeks of partial relief. Shortly afterwards, having consulted multiple surgeons, I learned that I would not be a great candidate for any corrective surgical procedures. Throughout my several month journey, I have been working with my Hinge Health Therapist, Allison and coach, Margaret. They are great! They have been quick to respond to my changing needs and concerns. I appreciate Hinge Health and highly recommend them!
18 février 2025
Avis spontané
Réponse de Hinge Health
Thank you for your wonderful review, Deb! We're thrilled to hear about the positive impact Hinge Health has had on your health journey. It's great to know that after completing your in-person physical therapy sessions, you found continued support through Hinge Health at no additional cost.
We're glad that you've enjoyed working with our dedicated team members, Allison and Margaret. Their responsiveness to your changing needs and concerns is something we strive for with all our members. Your recommendation means a lot to us, and we're delighted to be a part of your journey towards better health.
Thank you for sharing your experience and for recommending Hinge Health!
Great for relieving pain and strengthening target areas
I've been using the Hinge Health app for a few weeks now. The PT and Health coaches have been very helpful and supportive. The exercise are mostly easy so far, but are perfect for my target areas. The sessions are short and on point and the exercise videos clearly explain how to do each exercise without any annoying cheerleading. I especially love the ENSO unit. It really helps reduce the pain.
24 janvier 2025
Avis spontané
Réponse de Hinge Health
Hi Teri, Thank you for sharing your positive experience! We love to hear from our members and we are grateful to partner with you on your wellness journey. Keep up the great work!
Great physical therapy for arthritis
My insurance company makes Hinge Health available to me for free. I have been following their exercise regimen for a few weeks now, and it is outstanding! I have arthritis in so many joints in my body that is progressing as I move through my 70s. I have always eaten healthy and taking good care of my body through exercise, but aging has really started to take its toll More recently.After just a few weeks of doing their recommended exercises—along with some of the extra strengthening and stretching exercises offered –I am feeling like I felt a couple decades ago! Also, I love the fact that I can ask my assigned PT folks questions, and they get back to me typically before 24 hours passes, often much faster. I look forward to seeing how much I can progress as the weeks and months pass. I would be devastated if my company decided to discontinue this benefit!
3 janvier 2025
Avis spontané
Réponse de Hinge Health
We're so glad to hear you're enjoying the program and finding it helpful for your specific needs! Your experience is extremely valuable and it keeps us striving to always go above and beyond with our program offerings.
We love to hear from our members and we are grateful to partner with you on your wellness journey. Keep up the amazing work!
Scam of a company
Scam of a company. Downloaded the app just to check it out and just realized they have been billing my insurance for in office PT visits for almost a year without my knowledge.
12 décembre 2024
Avis spontané
Réponse de Hinge Health
Hi Adam,
We sincerely appreciate you taking the time to share this feedback. We understand that you have received an Explanation of Benefits (EOB) from your insurance company. We apologize for any confusion this may have caused and want to assure you that you are not responsible for any out of pocket cost for our program.
If you have any questions or concerns, please reach out to us at help@hingehealth.com for individualized assistance. We’re here to support you and always happy to help.
It's just a scam to get money from…
It's just a scam to get money from insurance. The coaching is a joke. The PTs and coaches changed about three times in a month or two. They clearly have retention issues. Requests to tweak my exercises were first ignored until repeated requests. Eventually, I was told they could not do what I requested. Companies like this are why healthcare costs keep going up.
8 juin 2024
Avis spontané
Réponse de Hinge Health
Hi Mark, Thank you for sharing this feedback. We are sorry to hear that you were dissatisfied with the exercises provided in your program and the inability to make the changes you requested. Please know that we do provide coverage for your care team when they are out of office to ensure that you always have their support when needed. We apologize for any negative effects this had on your experience.
If you have any additional questions or concerns, please reach out to us at help@hingehealth.com. We’re here to support you and always happy to help.
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