First of all, the only reason I’m giving the Hinge Program 3 stars rather than 2 or even 1 is that I was reasonably satisfied for nearly a year-and-a-half. No longer! I started the Hinge Program in D... Voir plus
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I’ve been using Hinge Health for a few years now, and it’s genuinely the best pain management and physical therapy program I’ve experienced. The device and app are easy to use, and being able to do my... Voir plus
L'entreprise a répondu
The insurance company JUST THIS MONTH send info and keep offering their services via countless mailings to my spouse to help prevent need for joint surgery and avoid pain rx. News Flash: He had b... Voir plus
L'entreprise a répondu
I've been using Hinge Health since January. It has been a wonderful experience for me, I started the physical therapy for pelvic floor. My PTherapist is very communicative, the Health Coach has... Voir plus
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À propos de l'entreprise
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A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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This group continues to spam market…
This group continues to spam market when I have made 4 calls to be removed from their mailings! Last person got very snippy - did not at all understand why I was annoyed with having to make yet another call ! I honestly doubt they do anything about this.

Réponse de Hinge Health
I Can't Argue With Results -But YOU Have to be Committed
What I like: Results. I am so much better off than I was 2 months ago. But it's 90% due to my OWN COMMITMENT.
What I don't like:
-The App is not intuitive, wrought with errors and basically junk.
- When I get a response from my "physical therapist" and/or "health coach" it's generic.
- The exercises, which DO HELP, are repetitive, standard and GENERIC.
I just don't think I'm getting individual attention.
I'm not sure what HH is getting paid by my private health insurance, but, I'm sure it's too much based on the interactions we have.
But again, due to MY OWN resolve, I am feeling better.

Réponse de Hinge Health
This company engages in spam marketing…
This company engages in spam marketing emails to try to force you to download their app. IF you use their exercises, they charge your insurance $250 a pop. NOT MEDICARE APPROVED. if you call to stop the spam, you get bullied. Egan, a classic example of toxic masculinity, doesn't like talking on the phone with strong women. I think he's intimidated. A complaint was filed with my union (who contracts with this nefarious company) AND the Better Business Bureau regarding spam mailings and their employees nasty attitude. He refused to connect me to his supervisor, after hanging up on me once. This is my response to that. He scolded me, instructing me not to "make a big deal of this". It IS a big deal when I get bullied for calling to stop the spam. IT REEKS OF ELDER ABUSE. CAVEAT EMPTOR. READ ALL THE BBB COMPLAINTS TO MAKE YOUR OWN DECISION ABOUT 'HINGE HEALTH'.

Réponse de Hinge Health
Enso 3 + Expert PT Support = Real Back Pain Improvement
I’ve been with Hinge Health for about four months, and I’m genuinely impressed with the progress I’ve made. My mobility has improved, my pain has decreased, and I finally feel like I’m moving in the right direction with my chronic lower back issues.
The combination of the app‑guided exercises and the Enso 3 device has been incredibly effective. But the biggest difference has come from working with my DPT, Lisa, who is truly outstanding. She listens, communicates clearly, and tailors everything to what my body needs. Our face‑to‑face virtual appointment went fantastic, and I always feel supported and understood.
I’m grateful for the care, the tools, and the progress I’ve made with Hinge Health — especially with DPT Lisa’s guidance.

Réponse de Hinge Health
Inappropriate behavior
After reaching out for information in the beginning of feb, I told the agent I wasn't interested at this time. Kristy has continued to harass me over text for the past 4 weeks, 2 or more texts a week. At least 6 messages since I've said no. have a chronic illness & am ASD, I dont have the capacity to deal with this type of continued harassment from your employees. Apparently your company doesnt understand consent & that no means no. I cant imagine a health care center with 0 respect for its patients, much less women. As a rape survivor who dealt with similar harrasment from the rapist, this has been completely triggering. Thank you making me re live that horrific experience for the last few weeks.

Réponse de Hinge Health
I need to change my previous review
I gave Hinge Health five stars a few months ago, but now I think it should be changed to three stars. Generally speaking, their doctors are excellent, at least for knee problems. However, the app on phones and tablets is terrible. Originally, the app displayed all the exercises from the beginner level to the most advanced, but now I can only see the highest level. Level 44 is fine for me, but I need to see all the other exercises for at least two reasons: 1. If my knee starts hurting again, I want to try an exercise higher than level 44. 2. As a Hinge Health Ambassador, I need to show all the options from low to high levels to people interested in the app. To regain access to all the exercises, I contacted their customer service multiple times, but they said they couldn't do anything. When I emphasized that the highest level is not suitable for beginners, they told me that newly registered users can see all the exercises. Naturally, I asked them to delete all my history data but keep my membership so I could see all the levels as they described. Customer service said they had forwarded my request to the relevant department. But several weeks have passed, and nothing has happened.
My current feeling is that their mobile app is good for new users but completely disregards existing users.

Réponse de Hinge Health
PLEASE USE THIS APP it’sAmazing
My Husbands company offered this app to me after back surgery in April 2025
Doing this program 6 times a week changed my life. I finally had the energy and mobility again to ride my bike again. I have put over 700 miles on it since June 2025. I am able to walk and hike again and have logged over 200 miles and seen some amazing country.
My physical therapist offers encouragement and support. She is quick to change anything that is painful or too hard.
Their BROWSE feature lets you pick your own exercises to ease and stretch whatever is hurting or tight. They offer pain management info and send all kinds of props to help me achieve my goals.
THIS APP GOT this 68 y/o grandma moving. THANK YOU

Réponse de Hinge Health
Buyer beware their products will burn you
I was signed up for this app from my physical therapy department. I believe I’m not sure how it came about. I was really excited because it had lots of exercise due to me having several injuries. I wanted to get right on it and start doing these exercises plus they gave away a free exercise band kit, a yoga mat and an electronic shock device. exercise band kit, a yoga mat and a electronic shock device. Which is also known as tennis, which is also known as tinnis . Being that I was in a great deal of pain in my low back and my hip I was excited to try the electronic shock device and there was no restrictions on longevity time or intensity so I took it up to a pretty high intensity on my low back and my hip and I’ve left it on there for quite a while and I was burned severely. To the point where I couldn’t even lay down on my back because half of my skin got peeled away. I notified the hinge health department app customer service. They they said how sorry they were. They had somebody from a higher department reached out to me. The guy reached out to me and I said I wanted compensation for the doctor visit that I had to pay for and the nitrate cream I had to pay for and after I told them I wanted compensation I have never heard from them again. This company is so negligent they allow people just to get burned and don’t do anything about it and I asked them to delete my account they still haven’t done that either. I’m so disappointed in their product and how they could just allow it to burn me. Luckily, I didn’t have to be hospitalized but if it would’ve gone any deeper, it would’ve been a third-degree burn this is unacceptable for any company to allow this type of injury to happen and not to respond to any of my calls now because I asked for very little amount of money buyer beware do not use their products. They are dangerous and they can burn you.

Réponse de Hinge Health
Integrated System for Healthier Joints
I have been a user of Hinge Health for almost 4 years. Prior to my use of Hinge Health, I was constantly limping due to pain in my knees, and had to limit the types of activities/vacations we could schedule as a family. As a result of using the Hinge Health system, I have refreshed the muscles in my legs and been able to take numerous hikes across the US National Parks with my wife and 3 20+ year old sons. For me, the unique aspect offered by Hinge Health is the integration of both their tools (Application, sensors, meeting features, etc.) and their people (Physical Therapists and Coaches). With these, I was able to get both the guidance/feedback on the exercises identified for addressing my situation, and to be able to do it at my convenience in my own home for 15-30 minutes a day.

Réponse de Hinge Health
While I appreciate the concept Hinge…
While I appreciate the concept Hinge Health is difficult to personalize. I am a wheelchair user and my exercises are constantly being changed to standing. When I contact my PT it takes a while to get back to me and fix it. When I reached out to the company they said they were unable to place my exercises on hold. With the way you can customize so many things with technology it seems like this is either a case of not wanting to to extra work or a poorly designed app. Considering they charged my insurance a good chunk of change they are making a large profit with little effort put into the individual needs.

Réponse de Hinge Health
Doing inventory?? For 10 days?? No help whatsoever.
The device I use is very helpful in relieving back spasms. After a couple years, the unit wasn't charging, so I messaged support about a replacement. It took several days for them to answer the email, but first thing they did was take the one i was using offline when they should have waited until I had the new one, which arrived a week later. The new one wouldn't charge, so messaged support again. Another week goes by, and they agree to send another one, but it will be 8-10 days because it's inventory time and all shipments are on hold! For me, this unit is as important as any medical device, and because they need 10 days to count things, I'm SOL. Ridiculous. They dont care. I do not recommend dealing with this company. Bad processes, very slow to respond, no commitment from employees. This problem started early October and two months later, I still don't have a working device.

Réponse de Hinge Health
Convenient physical therapy
Hinge Health has been such a great addition to our exercise routine. Both me and my husband use it 4-6x’s a week, since it’s so convenient at our schedules at home. We are both active young seniors, with pickleball, walking, dancing and gym workouts weekly. However, we also have our own joint issues. I have osteopenia and back pain. He has knee pain. We don’t want to stop exercising, but should address our pain issues before it gets worse. That’s where Hinge Health comes in! I saw an in person physical therapist, but the time it took to go in and do exercises didn’t seem worth it while I could do them at home. Hinge Health’s program has us on a great program virtually, and a PT to assist as needed. The exercise mat, bands and Enso are a plus! I love that it’s all included with our insurance too. I had a co-pay with the PT in person, who just gave me a sheet of paper to follow along at home. Many of the negative reviews here complained about the insurance company getting a bill. That doesn’t make sense to complain about that, since it’s obvious that’s going to happen but there’s nothing out of our pocket as a patient wirh our health insurance covering this. Thank you Hinge Health for helping us maintain our active lifestyle a little longer with the proper tools.

Réponse de Hinge Health
How Hinge Health changed my life.
I was invited to look into Hinge Health application why my wife noticed I was dealing with pain and walking funny. She recommended this app which was a benefit spouse's could use. The best part is I customize with the help of my own PT and customer design workouts. My pain vanished in 6 weeks but the joy of doing 10-12 minutes of meditation breathing while doing target stretches was creating long lasting pain relief.
I found the app to be helpful filled with articles for just about anything healthy lifestyle related with a major focus on strength training throughout each area.
Overall it’s easy to use and loaded with valuable resources and it might be free like it was for me..
Ask.

Réponse de Hinge Health
Hinge Health member since…
I’ve been a Hinge Health member since 2020 joining during the pandemic as an alternative to in person Physical Therapy. I was provided this benefit through my work free of charge and thought I would give it a try. Fairly quickly I noticed improvement utilizing their custom guided program, coaching, and articles. Over the years, their programs have expanded, better technology utilizing your cell phone and more customizable routines. The support is amazing and staff wonderful. I highly recommend Hinge Health.

Réponse de Hinge Health
Pain relief without drugs or surgery is possible, just try it
Hinge Health is a program many employers offer to their employees. There is no cost for the employees to use it, but if you have any pain and are offered Hinge Health I would strongly suggest giving it a try. I was having a horrible time dealing with sciatica and related leg pain, and tried physical therapy and a steroid injection. Neither worked. When I was offered Hinge Health I thought "this will never work" but agreed to try it anyway. After two weeks of using the program 5 times a week, I had considerable pain relief. Simple, guided stretches are accessed through an app. You can do them anytime you choose and won't even break a sweat. Remember, these are movements designed to deal with musculoskeletal pain, not cardio work, so they are easy to do and only take about 15 minutes. If pain persists you can get a free Enso, Hinge Health's version of a TENS unit. The Enso worked on my trigger finger, allowing me to avoid surgery. I know there are a lot of phony claims on the Internet, but this one is legitimate, and it won't cost you anything. Hinge Health has been a game-changer for me, life without pain is possible!

Réponse de Hinge Health
Fantastic Program Give it a Chance
I’ve been using Hinge Health for over 4 years now. I went from making old man noises when picking things up to now easily move pain-free. The app is certainly a key point in the program but remember you also have access to a coach and PT. There have been a number of changes in the app over the years but it remains user-focused.

Réponse de Hinge Health
Great results
Super easy to do the exercises - does not matter how "fit" you are. Start where you are at. Small steps equal big results. Over about a year and a half, I went from having hip and knee pain daily to virtually being pain free. Only takes 15-20 minutes a day for amazing results.

Réponse de Hinge Health
I am pleased with this program!!
I am pleased with this program.
People think Hingehealth charges us a lot. No! No! No! It's free!!
Go through with my employer.
The employee(me) won't pay anything!
All equipment for the exercise program will be sent to you. You can talk with a Physical Therapist to arrange your own exercise program.
I started to do my exercise program to prevent injury. I have been doing very well at work and in daily movement.
Actually, it's improved!
I know that joining the Hingehealth program is worth it!!

Réponse de Hinge Health
Life-Changing Support for Pain Relief…
Life-Changing Support for Pain Relief and Mobility!
Hinge Health has truly transformed my life. As someone who’s dealt with chronic pain in my hip, knee, and now hands due to carpal tunnel, I can confidently say this program is a game-changer. The app makes it incredibly easy to do guided exercises anywhere—whether I’m at home or on the go in the Colorado mountains. My personalized care plan is always accessible, and the exercises are simple yet effective.
What sets Hinge Health apart is the human touch. My health coach regularly checks in, encourages me, and helps me stay motivated. The support feels genuine and consistent, and I’ve never felt alone in my journey to better health.
Since starting, I’ve noticed a significant reduction in pain and a big improvement in my mobility. I can move more freely, work more comfortably, and enjoy life with less discomfort. I am back to the hike I love and strength training!
The fact that this benefit is offered through my employer (Lumen) at no cost makes it even more incredible.
If you're struggling with musculoskeletal pain and want a convenient, supportive, and effective solution, Hinge Health is it!

Réponse de Hinge Health
So far so good!
I have been using the Hinge Health app for almost 1 year. To date, I have completed 576 exercise sessions, have met virtually with my PT and Health coach regularly (to ensure progress and realistic goals), and have seen considerable improvement in my pain, confidence, mindset, flexibility, and mobility.
One must put the effort in to complete the daily exercises that take less than 15 minutes or so, otherwise everything else is provided. The app has reminders, various features, and the program is personalized to me.
If there's ever a question or issue, help is available through care team or a quick note to support with fast response.
Grateful for this program and the progress made to enhance the quality of my life✨️

Réponse de Hinge Health
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