hipages Avis 

… «I have been using HiPages for over five years, and unfortunately, my experience has become worse over time. I have spent thousands of dollars on leads, but many of them were unresponsive or invalid. I called, left voicemails, and sent messages, but many customers never answered. When I reported these leads and requested a refund or account credit, HiPages told me it was not their responsibility and refused to refund or credit my account. To make matters worse, instead of resolving the issue, I was encouraged to upgrade my membership and pay even more money to receive additional leads. Based on my personal experience, this service has cost me a lot of money while delivering very little value. In my opinion, this feels like a scam. I can’t recommend HiPages to other tradies.

Absolutely disgraceful money draining company, they pretend they want to help. But in fact when you try cancel they instead never respond to any emails regarding any concerns, they then will push back and try market you and show you what benefits you still have, being a tradie I’d never recommend this to anyone as once you’re in it’s extremely difficult to get out as they will hold on for as long as possible, they have some marshalino accounts team guy who is the absolute most blatantly rude person I’ve come across, never ever use this platform, shit jobs that’s on the sight, customers are even worse..

My review is based on being a user of the platform itself, not the tradespeople that provide the services.
I have simply requested 2 things of the platform; that they delete my account as I no longer required it, and that they unsubscribe me from further emails.
1. Hipages have advised me that they are unable to delete my account. I find this hard to understand, nevertheless, I believe this contravenes state/federal Privacy Laws.
2. Hipages have advised me that they have unsubscribed me from all emails, however, I continue to receive their emails.
Based on this, please be aware that Hipages will have your contact data forever (leaving yourself vulnerable to data breaches), and you may not be able to unsubscribe from their emails. In the meantime, I will continue to investigate what other avenues I have to remove my personal data from their systems.

Steven

Pending
 
27m
This platform are one of the worst you will ever see in history
f if you want to use poor leads and you have to work all day just to get one job or two jobs a week approved. This is the worst app you will ever consider your life this is the worst company you can deal with. They will hire the own mother to just get some income for their lead. That’s the kind of company you need to stay away from because I didn’t do the day. What are you gonna be getting 5 to 6 or eight people just for one job they’ll have your ID your address and your phone number on the top of that you’re gonna get people scamming you. I highly recommend to stay away from this company. Absolutely awful company to deal with.

Eh Okay, yeah. So here's a strong, professional one-star version you could post. Absolutely terrible experience with HiPages. This company is unreliable and does not deliver the level of service they promise. They charge tradies significant fees, but the value simply isn't there. Communication is poor, support is unhelpful, and the quality of leads was extremely disappointing. I spent good money expecting genuine opportunities, but the experience left me frustrated. I do not recommend HiPages to other tradies looking to grow their business. There are better alternatives available. Save your money and look elsewhere.

Would never use again.... tiler left us for dead

Formal Complaint Refund Request and Cancellation )

hipages Support,

Your latest response is unacceptable.

I subscribed on 15 July 2026. On 17 July 2026, I emailed you requesting that my subscription be cancelled because I did not like the service and wanted a full refund. I made my request within two days of signing up.

After my cancellation request, I did not receive a meaningful response to resolve my complaint by email, nor was my refund processed.

Today, instead of resolving my complaint, I received a welcome email and policy information, even though I had already asked to cancel my subscription. This is very frustrating.

It was only after I posted public reviews about my experience that I received a response. This gives the impression that my complaint was only taken seriously once it became public.

I have kept copies of my emails, reviews, and all communications. I will continue to pursue this matter through the appropriate channels, including my bank and the relevant consumer protection authorities if necessary.

I am again requesting that you:

* Cancel my subscription immediately.
* Refund the full amount charged to my account.
* Confirm both the cancellation and refund in writing.

I will not close this matter until it has been resolved fairly.

Kind regards,

Amith Madushanka

There were lot many communications lot many people approached but what I don't like is the communication should be through app and not sending personal details to the tradies. Personal details like name phone number email address phone number should be kept secret name is okay to share.

Emma was great and did an excellent job on my ceiling

I am extremely dissatisfied with hipages.

In my experience, hipages appears to allow incompetent and unprofessional tradies onto its platform. Even more concerning is that it seems to publish only 4- and 5- star reviews, which creates a misleading impression for people looking to hire reliable tradespeople.

I have tried to leave 1- and 2- star reviews for tradies who provided extremely poor service. I was informed that these reviews would not be published because hipages prefers to deal with complaints internally with the tradies. This prevents potential customers from seeing genuine negative experiences and making informed decisions. I've found this practice to be highly misleading and deceptive.

My most recent experience was with a washing machine technician who firstly, charged me more than the quoted price, secondly, failed to fix the problem - and insisted that the issue was with my plumbing rather than the washing machine. I then had to hire a plumber, who quickly found that the washing machine hose was blocked and fixed the problem. As a result, I ended up paying both the technician and the plumber for what should have been a simple repair.

I raised a complaint through hipages and asked for a refund. Their attempt to "resolve" the matter was completely disappointing. The technician made claims that were clearly untrue. For example, he stated that he had run a wash cycle, even though the machine could not even start a cycle because it was unable to draw in any water (that was the issue he was called for). This was later confirmed when the plumber identified and fixed the blocked hose.

BTW, a washing machine technician who cannot identify a simple blocked hose has no business charging customers for a diagnosis!! However, he is obviously supported by hipages.

In the end, hipages simply advised me that the technician was unwilling to provide a refund and that they could not enforce any refund or rectification. They informed me that they had "logged the complaint" against the tradie's account and would "monitor future feedback," while suggesting that I take the matter to the Building Commission NSW if I wanted to pursue it further.

This response effectively leaves customers out of pocket while hipages continues to profit from listing tradies whose poor workmanship is hidden from the public. If negative reviews are not published and complaints are handled privately, the rating system does not give consumers an accurate picture of a tradie's performance.

Based on my experience, I have completely lost confidence in hipages, both in the quality of the tradies it promotes and in the integrity of its review system. I will never use hipages again, and I strongly recommend that others think twice before relying on the platform. In my opinion, consumers should look for tradespeople through services that publish both positive and negative reviews so they can make genuinely informed decisions.

Had faulty work done by LR Tiling Wattlle Grove Perth. Recommended by Hi Pages. The owner (Leo) refused to come back to fix it. They built up an area to make even with broken tiles then glued on top, now the top tiles are all cracked in that one area. Cobweb pattern cracks are due to unstable foundation. But Leo, the owner blames us, he also grouts 5 minutes after tiling not leaving glue time to dry, i found out this causes problems later with failing grout and lifting tiles??. After numerous attempt to contact Leo i contacted Hi Pages who contacted Leo ONCE ONLY and then, after nothing was achieved Hi Pages just said i must take it further via consumer affairs, courts etc?, They (hi Pages) are not interested anymore. Yet they still have this tiler on Hi Pages recommending his work??

Worst platform/app to use.

Customer satisfaction is non existent, they rip you off with hidden renewals and the service for the amount you pay is terrible. The credits are expensive and I wouldn't use them

Highly suggest using other service providers.

It was quick and efficient. I got three contacts who were interested in doing the job. I’m still arranging to progress with one of them.

Wrost experience. Never trust on hipages. Use own facebook page. Be your own boss.

Connor Payne from "On the Go Plumbing Australia" registered in Ferntreegully, Melbourne, Australia was recommended by a friend to fix my blocked drain. I paid $750, and he cleared the blockage, but the same problem returned just two days later. He told me his work was guaranteed, yet when I called him back to fix the same blockage, he wanted to charge me an excessive amount. I expected him to honour his guarantee, especially after paying so much for the original job. Based on my experience, I would not recommend his services and encourage others to be cautious before hiring him.

Tradies contacted promptly - those I engaged came when they said they would, were pleasant and efficient

The level of bureaucratic incompetence within this organisations accounts department is staggering, and it is now causing genuine financial detriment to an independent builder.

Here is a classic example of corporate left hand not talking to the right hand:
The Written Agreement: Back in August 2025, management formally put a pro-rata settlement offer of $164.27 in writing to resolve a legacy contract dispute following a severe, work-ending medical injury. This offer was formally accepted in October 2025.

The 2026 Reality: It is now July 2026, and the platform has completely failed to execute its own paperwork. Because they sat on their hands, a stale credit default listing is actively blocking a legacy co-director from drawing down on a vital bank construction loan to finish building a family home.

The Absurdity: We have spent days actively trying to transfer the exact $164.27 balance directly to their appointed collection agency. The debt collector wants to close the file, and we are standing by with a credit card ready to pay. Yet, this platform is completely ghosting their own collection agents, refusing to send a basic system confirmation that allows them to legally accept the cash and clear the credit marker.

If you are a tradesperson or contractor, be warned: this company will happily tie your credit file in knots over a hundred bucks because their internal support staff do not know how to process basic email correspondence. NSW Fair Trading handles are active.

Do not engage with them unless you enjoy being screwed over.

Our experience with hipages has been extremely disappointing.

We signed a 12-month contract based on the expectation of receiving quality leads, but the reality has been very different. The booking success rate has been extremely low, many leads are delayed by the time they reach us, and we've had ongoing issues accessing our account and leads when we needed them most.

As a small business, every marketing dollar counts. Instead of helping us grow, this platform has cost us time, money and frustration. Customer support has been slow to resolve issues, and despite raising our concerns, we've seen very little improvement.
It's also worth noting that many of the 5-star reviews appear to come from homeowners using the platform to find trades, not from the tradies who are paying significant amounts to generate work. I would encourage other business owners to read reviews from fellow trades before signing a long-term contract.
Unfortunately, based on our experience, I would not recommend hipages to other trade businesses.

I hired Nick Spalding from VIP Garden services, I paid $1000 deposit and paid for 2 days accommodation. Nick only completed one half of the yard, he spent most of the time complaining about the project, stalled for time and left half the yard unfinished. I had to complete some of his work with a broken leg, while he stalled and wasted time. Then he sent an invoice expecting full payment, I text him over my concerns and asked for him to call me to discuss. He fsiled to call then sent me a number of texts accusing me of abuse and creating his own narratives to excuse a job half done. Nick and his partner are two older me in their 60's and they seem to struggle with the work load and a majority of the time his offsider was struggling and looked like he was about to collapse. I don't recommend Nick Spalding from VIP services. I have now obtained another contractor to finish the work Nick failed to do, the new contractor confirmed that Nick definitely didn't do the work according to the quote.

Not happy!