Hisense South Africa Avis 

I purchased a brand new Hisense tumble dryer in Johannesburg, South Africa. My linen started showing hooks and tears, on close inspection we found that the drum was damaged; and therefor damaged my linen.

Hisense took a week to come out and another to replace the drum on a new machine.

When the machine came back, it was noisy, almost as if the drum was stuck,
It did not turn freely as it should. I phoned them and told them, they said it will take a while to settle but the machine will be fine.

A few months after the repair and the drum sounds like the brackets might have broken, it is extremely loud and heating up heavily.

It’s been over a week and no one from the technical department has returned my request / call for a call out to check the machine and repair what’s wrong.

The service is terrible.

I am at the point of dropping the machine off at their front door and asking my money back. What is the point of having a machine and not being able to use it.

Horrible experience, customer service sucks, you don't know customer service at all and your product are the same as your service, horrible! I discourage everyone from buying anything from this company. I am fuming

top loader washing machine has poor performance. I have smaller LG and Samsung and HI sense does not come close - there is a design issue with agitator at bottom - some washing always stays floating at the top - it does not go under water once in the cycle - i have guesthouse and bought the big one, but with little, a lot of linen, more or less water the machine cannot cope and has frequent errors -

Poor customer service from the technicians that were sent to me for inspection. Mpho and Pretty purposely pierced through my warranty sticker at the back of my tv, just so that they do not uplift the unit. I am truly disappointed in how these two technicians handled themselves.

We ordered a replacement door for our fridge from them because it was scratched. They charged us like 3k for the new door. They installed an old door with a scratch with the coupling mechanism for the water tank broken. We told them while they were here that they fitted a door that was scratched and broken and obviously another one which went back to the warehouse after being replaced. They offered us a 500 ZAR discount on a door more broken than they one they replaced. We are still trying to get the new door we paid for, or our old door refitted and a refund. The product may be a bit cheaper than Samsung or LG, but don't event make the mistake of purchasing a from Hisense, unless you are very lucky and never need any service.

Purchased a Water Dispenser Fridge to find out that the water was leaking from day 2 we logged the incident on day 3 because of the weekend took 1 week to get a repair call out and now when enquiring about a replacement its going to take another 2 weeks... I don't recall going to a store and buying something and telling the cashier you will get your money 2 weeks after I take delivery of the goods? Poor

With my experience, Hisense product isn't reliable anymore. Low quality product

Not even 2 months after buying a Hisense microwave on Takealot before it overheated and stopped working. I've submitted a claim on their website but have had to keep following up with their claims department with regards to feedback. It's been over 2 weeks now and I'm still still waiting for the unit to be uplifted in order to be checked by a technician so that I can get a credit. The service is ridiculous. Best believe I won't be buying another Hisense microwave.

Soundbar Shipped without remote or brackets.

No reply from their support email for 4 days. Customer care wasnt able to help telephonically. Multiple follow ups done with no response. Headoffice number doesnt work.

Decided to return item for a refund.

Worst after sales service EVER! I purchased a Hisense fridge via Takealot, which only worked for 10 days. Upon wanting to log a return, I was not able to, since it had to be handled by Hisense under the warranty. Since e-mailing Hisense, I have had zero feedback from them, it was up to me to constantly phone for updates. I was told on Wednesday 18th Mar’26 that the credit had been approved and a courier would be contacting me to collect the unit. By today Monday 23 Mar’26, I still had no call from a courier or Hisense, so it meant calling them again, just to be told again that a courier will contact me to collect. So there is no arrangement to collect & at the same time delivering a new replacement unit, no a credit will be passed & I must reorder a unit. All this whilst I have guests in a self catering unit sitting without a fridge. Ref Worst after sales service EVER! I purchased a Hisense fridge via Takealot, which only worked for 10 days. Upon wanting to log a return, I was not able to, since it had to be handled by Hisense under the warranty. Since e-mailing Hisense, I have had zero feedback from them, it was up to me to constantly phone for updates. I was told on Wednesday 18th Mar’26 that the credit had been approved and a courier would be contacting me to collect the unit. By today Monday 23 Mar’26, I still had no call from a courier or Hisense, so it meant calling them again, just to be told again that a courier will contact me to collect. So there is no arrangement to collect & at the same time delivering a new replacement unit, no a credit will be passed & I must reorder a unit. All this whilst I have guests in a self catering unit sitting without a fridge. Ref Worst after sales service EVER! I purchased a Hisense fridge via Takealot, which only worked for 10 days. Upon wanting to log a return, I was not able to, since it had to be handled by Hisense under the warranty. Since e-mailing Hisense, I have had zero feedback from them, it was up to me to constantly phone for updates. I was told on Wednesday 18th Mar’26 that the credit had been approved and a courier would be contacting me to collect the unit. By today Monday 23 Mar’26, I still had no call from a courier or Hisense, so it meant calling them again, just to be told again that a courier will contact me to collect. So there is no arrangement to collect & at the same time delivering a new replacement unit, no a credit will be passed & I must reorder a unit. All this whilst I have guests in a self catering unit sitting without a fridge. Ref 215586032

My mom bought a fridge at stop shop in Mount frere within a space of a year she fixed it times, when she finished paying for it they said,it is not their busses now.

I bought the Hisense 100" U7K after watching a review by Digital Trends. To be clear, I trust Caleb Denison’s reviews, I purchased the 77" Samsung S95D based on his recommendations and I have no regrets about that decision. However, my experience with Hisense has resulted in a financial loss of R35,499.00 and a complete loss of trust in the Hisense brand.

I typically make purchasing decisions based on professional reviews, and I have never before been as disappointed in a product as I was with this television. Caleb gave a strong review of the Hisense U7K, which is why I decided to purchase it. Unfortunately, the unit I received did not deliver the performance or image quality described in that review with the same model number.

After viewing the TV for approximately an hour and making multiple image adjustments to ensure we were not overlooking any settings or configurations, it became clear that the real-world performance did not align with the reviews. As a result, I decided to return the product and request a refund, as it did not meet my expectations or the advertised performance standard.

The company refused to accept the return and did not issue a refund. At that point, I chose to purchase the Samsung S95D from a different retailer. The company that sold me the U7K will not receive any future business from me.

Further research revealed that the Hisense 100" U7K sold in South Africa is manufactured at the Hisense Atlantis facility in Cape Town, indicating that this model may differ from the U7K version sold internationally. This suggests that although the model number is the same, the product specifications, performance, and image quality may not be equivalent.

In conclusion, I believe I was sold a television with the same model number as the internationally reviewed version, but with materially different performance and quality. I find this practice misleading and irresponsible. For this reason, Hisense will not have me as a customer again, and I will not recommend Hisense products or the retailer involved to anyone, based on my experience.

I will never purchase a Hisense television or product again

Do not buy a Hisense dishwasher.
The trays/racks rust, and there are no replacement parts available. Judging by the reviews on social media, this is a common problem, and there has been no meaningful response from the brand to acknowledge or resolve it.
I enquired about replacement stock in November 2025 and was advised that it would be available on 10 January 2026. I have now been told the date has been pushed out again to 30 May 2026.
This is the response I received:

“Good day
Kindly note that was the estimation date for Hisense to have stock, but now it has changed to 30/05/2026. We apologize for the inconvenience.”

This level of after‑sales support is unacceptable, especially for a known manufacturing issue. Customers deserve better.

Hisense’s service is highly inadequate, we bought a TV the 19th Of December, we discovered that the TV was faulty and has a broken LCD , I reported the fault on the same day and the agent that came back to me WEEKS later told me that “there was no report made “ they stated that there is no further outcome , this is unacceptable

I bought a 50” QLED Hisense TV from Hirsch. Don’t ever think of buying a HiSense TV. The picture quality is extremely poor, the black colours appears grey and the other colours are washed out and yellow like a newspaper that was lying on the sun. Then you can’t determine the warranty of tv . Hirsch firstly states its a 5 yr guarantee better than any other brand then to be told later its only 2 years whereafter they only pay 30% of the cost. Then if you read the documentation you get with the TV it’s a different story again. They want you to register on their site. The documentation refers to supplies like Doinwired that closed 5 years ago! When you scan the QR code to register they want you to enter a purchase date but the drop down menus only goes to 2018 and you can’t manually enter the date. The question is, is this a scam so you can’t register for the warranty so they can weasel then out of the warranty. They say they need to inspect the TV and it can take up to 10days. I am still waiting for them to call to make an appointment, I hold don’t hold my breath that I will get a call. I don’t trust either Hirsch or Hisense to resolve this. I don’t want this substandard device in my house! Steer well clear of Hisense. They say if I don’t want the tv I have to pay a 40% handling fee for them to take back. So they will come out a say in there opinion it’s fine then charge you 40%. No wonder that they have 92% dissatisfied clients. Unfortunately I only saw it after I bought this rubbish. I have a Samsung TV in my gym that is 15 plus years old and the terrestrial picture quality is far superior to the QLED from Hisense!

Hisense is the worst brand ever, i will never buy a Hisense product again. You order apart from them and they cannot provide you with the part and then make promises that cannot be kept. No accountability is taken; you are given the run around and I still don't have the part after almost 2 months of waiting- this is unacceptable. If nothing gets done i will drop the broken washing machine by Hisense.

I have been trying for 10 months now to get a simple lint filter for my Hisense washing machine. They simply do not respond.
Then there is the tumble drier I purchased online through Incredible Connection that has a faulty drum. Simply just no customer service. Stay away from Hisense products..... you are purchasing nothing but hassles and wasting your money.

Bought a new fridge which was delivered, only to find the inside damaged. 5 days later and I still cant get anyone to replace it. HiSense has the worse support ever. Never buy stay away. It's cheap for a reason. They make you the customer look like a idiot and make you out as a liar.

Do NOT purchase any Hisense Dishwasher. The racks rust after nearly a year of use (even keeping the door open after each use) and it is impossible to find replacement racks.

20k TV- Only lasts 2.5 years!

I bought a Hisense TV from Game,
The TV screen is black with sound!

I spend so much money and the TV is now useless
The customer care numbers are inactive or unavailable, i am not even able to speak to someone about this regard!