Hisense South Africa Avis 

I purchased a Hisense TV in Dec 2023. From day one it showed jittery, “jumpy” screen behaviour. Recently, I lightly wiped a fingerprint, and the internal screen cracked—no visible external damage. Hisense labelled this “physical damage” and refused a warranty replacement. They offered no solution, no repair option, and no price for out-of-warranty fix. I requested escalation and a callback—none occurred. This is product fragility and customer service at its worst. I’m now escalating this through regulators and warning others: DO NOT BUY Hisense.

Your front loader washing machine has rust under the detergent drawer I bought this washing machine 2 years ago from Hirsch and the part just under the drawer has got rust. When i went to the store they said unfortunately it is in fine print that after 6 months they cannot repair or replace for rust. So these thieves know about the rust problem. Listen it has a 4 year warranty and if it is due to chemical and I only use detergent where are we supposed to drop the detergent. Samsung i had for 10 years never rust neither did other brands. If this is not fixed I will go make a video put it on all social media platforms and make nobody buy Hisense again. I do not care if you ignore this message and not repair or replace this machine. But i want consumers to know what they getting please buy any other brands. How hisense shitty products is being passed by quality control is beyond me but I am very eager to have this investigated.

Taken to the Cleaners

My top loader worked for exactly 1 day. The feedback? Sorry Bro, no technicians in your area. Suck it up. We may pick it up in 7 days. 28 Days later, and me and the automated response bot that hands out reference numbers have become real close. Stay very far away from this brand. Hisense, makes no sense.

I purchased a Hisense tv in April 2023, on the 27th May 2025 the tv developed a screen burn (MIND YOU 2 YEARS AFTER PURCHASE WITH A 3 YEAR WARRANTY AND A 1 YEAR EXTENDED WARRANTY).
We reported this to Hisense customer service and had technicians fetch and asses the tv. After which we were told the tv could not be fixed and was returned to us with the solution that it has been submitted to the credit department. It took 3 weeks of phone calls from my side to follow up on the status of this credit claim. Eventually on the 17th of June when I followed up, they told me the credit was rejected, with NO COMMUNICATION MADE TO ME ON THIS. I then had to escalate to the Supervisor who promised to get the information on why it was rejected and get back to me. WHICH DID NOT HAPPEN. It took me calling back for her to inform me the credit is now approved and asked me who she should send the credit to.

This has been an extremely frustration customer service on Hisense's part and I will certainly not be replacing my tv with another Hisense or any other Hisense product going forward.

@Hisense please work on your CUSTOMER SERVICE SKILLS.

I reported a fault for a Hisense 8KG Front Load in April and May 2025 online and through the store (Makro Woodmead) where it was purchased. It has been 2 months of no communication from HiSense.

Thanks but no thanks for disregarding customers. 0 customer service!!!

Hisense is unreliable brand and they dont have respect for people.

We bought a refrigerator in august 2023 brand new for R22 000, hardly two years the appliance is dead! the lights and displays are on but not cooling and freezing.

We reported the matter to Hisense SA and House & Home where we bought the device. on the 5th day following our complain they sent some moron of a technician who looked at the refrigerator and concluded that he found cockroaches inside therefore they assume its the cause for the damage. they voided our 5 year warranty. Yes - a R20 000.00 refrigerator gets damaged by cockroaches hardly two years.
we were unhappy with their response therefore we wrote to the CGSO. we also wrote a review on Hello Peter but they still refuse to acknowledge their faulty appliance. W have a number of appliances and electronics at home and they are all in good working order.
only the Hisense appliances are failing to live according to manufactures promise.
Hisense 12 Kg Washing - It makes noise and consumes electricity like crazy although it is rated A+++ for energy effeciency and we only do short - medium circles on cold water.

the fridge came with the Hisense robot vacuum cleaner. that thing died few month later.

Hisense is refusing to assist and their last communication from Tidimalo Tshabalala - Case Resolution Specialist clearly showed lack of interest as they are distancing themselves.

When we bough appliances upon arrival at our new place, we wanted to buy quality brands that will last us for may years. We did not buy Hisense because it was cheaper or on promo. there was no promotion and we paid in cash because we thought we were buying a good brand only to find out we are throwing away money on trash.

Do not buy Hisense appliances. read review prior to making a purchase. do not fall victim to this scam of a brand.

I would urge any person alive on planet earth, stay away from buying any hisense appliance it is not worth the money believe me.

I requested for a technician for my washing machine and was told fees will be communicated prior to the coming of the technician. The guy only called to say I am here...... did the diagnosis and demanded his call out fee that I wasn't told by the office. Anyways when I tried to reach out to plan repairs for my washing machine I kept on getting excuses non stop. Such incompetence in business is annoying and pathetic

My TV was only 3 months old, when I started experiencing problems with it. The hisense team was informed about it. Experienced very bad service from technician and call center agents. I'm still waiting for my tv to get fixed. Don't fall for the 4year warranty they tell you about when buying. They only care about sales and not the customer

I had an issue with my Hisense 65U7A TV. and decided to take it to Hisense Service Centre, Milnerton. I could not have asked for better service received from Staff Member, Reuben. What a Gentleman!
He went the extra mile, and in a matter of minutes I left the Centre, one extremely satisfied customer!
Thank you Reuben!

Don't ever buy a Hisense dishwasher. Racks rust to pieces in no time and they don't do replacements. I managed to find replacements through an external 3rd party for 3k. Rather take your cash and smoke it, you will get better use out of it but don't buy a Hisense dishwasher.

This is the worst non washing machine I've ever owned. Whilst it's the prettiest and biggest it knows NOTHING ABOUT WASHING CLOTHES. It has pretty disco lights nut NO washing alility. STAY AWAY FROM HISEMSE WASHING MACHINES. I miss my little Samsung top loader!

What a disgrace - DO NOT buy Hisense if you have a choice! My washing machine (1 year old, with a 4 year warranty) stopped working. I logged a ticket, the technicians came out and told me it was a serious problem and that I could get a new machine. A few days later, having heard nothing, I rang and was told I had refused repairs but wasn’t eligible for a new machine because I had had mine for more than 6 months (I explained what had actually happened, at which point they told me they would order the parts). Over three weeks later, with me ringing the call center every day, a technician (different one) came to collect the machine. Three days later, having heard NOTHING, I ring again, only to discover they are waiting for parts (because the original parts ordered were incorrect). I am still waiting for my machine to be fixed and returned. I could have bought a new machine for the amount I have paid for laundry in the meantime, and no one at Hisense could care less. They just say “I’m very sorry Ma’am”. Avoid Hisense products at all costs!!!

Ive been wanting to write a review for a while now..at first i didnt trust any hisense products lol..then i bought a hisense cellphone..had other brands,,under R2000...phone got stolen..got a used samsung now...i miss my hisense...going to buy new one in near future...the battery life...love it..sorry to say, but i prefer my hisense to samsung... i bought my daughter a hisense aswell, 7,8 years ago....phone packed up a few months ago..lasted very long.

I am extremely disappointed with the customer service I have received—or rather, the lack thereof. Over the past three weeks, I have received no communication from the Hisense service department. After a technician came to inspect my washing machine (and provided subpar service), I’ve had no follow-up from Hisense. I’ve called the service department more than five times, speaking with team managers who make endless promises but never follow through. Is this really how Hisense treats its customers? This level of disrespect is unacceptable.

Instead of my freezer to produce double air flow it produces ice and the other side (fridge side) doesn't cool contents

I am going to go to every platform and in detail report the poor shocking lack of service recorded from your call center and hiesense in general, refusing me to speak to a senior , staff lying about progress , trying to void my warranty when the machine is a year old,

I can not believe that this is the level of support we are given for the amount it costs us to have these products!! No huge corporate should loose touch with service!

I have every name I have spoken to since the 25th of September and all your voice recordings and still no washing machine!!!

I had my Samsung 12years not one repair and a smaller drum , I got your washing machine a year ago and already bearings gone , belt snapped and 3-4 weeks I’m still sitting with no machine , being pushed from pillar to post , bullshitted and laughed at !!

The service given by your call center is enough to enrage anyone and send them to a nervous breakdown!!!

This is honestly disgusting !!! No support , no clue and shocking shocking staff !!

No one calls you back , follows up or even checks if you have your machine back of which DONT!!!!!!!!

Disgusting !!!!

How many owners of Hisense and other television manufacturers know the actual size of their televisions.

Television manufacturers mislead the general public with their advertising of televisions. You will only realised it after you bought a television that the measurements is diagonal and not vertical in the manual that came with the television. Which means your 55" tv is only 48" wide and not as they stated on their boxes and advertising the actual size or add the word diagonal.
Misleading advertising in the highest degree.

This is Hisense comment.

Thank you for sharing your concerns regarding the TV size information.

We understand your frustration about the measurement details not being prominently displayed. In the industry, TV sizes are commonly advertised by their diagonal measurement, which is a standard practice. However, we appreciate that this can be unclear if you're not familiar with how TV sizes are measured.
We take your feedback seriously and will forward your concerns to our marketing and product teams to ensure that future advertisements provide clearer information. We strive to be transparent and ensure our customers have all necessary details for informed decisions.

we bought a12kg front loader washing machine in June 2024 with an inverter, steam,,,a beautiful machine however the detergent / softener compartment was not functioning! The machine did not disperse the softener nor detergent. The first product was returned and a replacement came on the 18 of July 2024. Still the machine had the same problem. Today a technician came again for an assessment and definitely ascertained that the machine was not doing what it was meant to do. What annoys me the most is the fact that Hisense were not willing to come out and state that they are aware this machine has a problem. I eventually went onto the internet and found that Hisense has been experiencing such a problem with their washing machines not dispersing the softener or detergent for a couple of years now even in other countries!!! I am beyond disappointed, am speechless! N. Mkhize- South Africa-Durban

HISENSE SA IS A FR@AUD
Hisense SA is a SCA@M. They ship and sell **** products. Brand new fridge not working, they have confirmed the warranty but refused to fix it because proof of purchase is not available.The appliance’s serial or production number can help track when and where it was bought. There are still some ways to claim that warranty. It certainly would be in their files if they are legit but the customer service is poor and the staff at the Headoffice is Bedfordview are a SHAME.

Hisense and their technician has confirmed 2 weeks ago that the this particular model has a major defect and confirmed that the particular unit I purchased (based on the serial number) is still covered by warranty, however they are intentionally using this thinly veiled excuse of proof of purchase to deny me my rights all because I disclosed right from the beginning that I do not having access to that account.

I have stated and reiterated time and again that I am not seeking for monetary compensation, instead all I am asking for is a PERFECTLY working fridge. If Hisense will start taking responsibility over their own actions and mistakes, they would have sent somebody to repair the fridge, or replace if they are unable to repair. I am not asking for the monetary value so I do not understand their repeated request for proof of paying for a credit refund.

I regret buying a Hisense appliance when there are Samsungs and LGS. A fridge is a necessity in every home and very important, I have been without one for 2 weeks and Hisense staff neither care nor show any concern. The customer and after service is absolutely very poor with pride and arrogant staff