Hisense South Africa Avis 

I bought a washing machine 16kg in 2021 via Takealot. The pulsator thingy stripped somehow. The machine was still under warranty so I contacted Hisense about this. And they arranged someone to come and have a look. The repair guy ordered the parts needed but because of no parts available the ended up refunding me my full amount what I paid back then. And this is why I will always support Hisense because of their after sales. All I had to do is send my machine back to them for the refund and it did not cost me anything.

I bought a 65" TV and want to load a new app on it @ first did not find a app store on it had to default it for it to show had a number of calls where i accidentally put the phone down myself but twice after that the phone was answered and once did not talk to me and the second time the phone was put down in my ear. to my frustration when some did answer the message i got is tough luck there are nothing they will do to help you just buy another product to sort out your problem. I use to like the product and were on my way to support then with one of there other products but will never support them again with the way i was treated. they can not even transfer you to a supervisor to see if they can assist you in another way that is not acceptable at all.

I bought a 13 Place Hisense Dishwasher 26 January 2023 after less than 6 months the racks start rusting in October 2023 I reported it to head office in Cape Town According to them racks are not covered in the warranty When I want to buy new racks thy don't have. It is now 16 March 2024 still no racks and dishwasher can't be used. Rubbish Product and the service is even worse. Lotie Kleynhans

Hisense dishwashers are the worst. I purchased my dishwasher in 2022 from House & Home and in less than 1 year it had rusted. The rust on the baskets are so much worse now. Hisense should offer customers replacement baskets at no cost.

We also purchased a Hisense dishwasher Model H13 DESS and within less than a year the baskets had both rusted. It took me weeks to get anyone from Makro or Hisense to respond, eventually Hisense advised baskets not covered under warranty!! How convenient for them. As I need my dishwasher I contacted them again to offer to pay for new baskets if they could order them, that was October 2023. It took them weeks to respond and they kept asking for information on the make/model which I had given them numerous times. (Complaint ticket no's 1307374, 1367374) At the end of last year I was told no stock of the baskets available and they would let me know when they had them. We now in March and as emails are never replied to by customer service I called them today and we were told baskets would cost R2100 plus courier costs to Durban as they dont have anyone in KZN who carry these spares !! Then why do you sell your products here if you cant even provide spares. Makro, take note, you are selling an inferior brand and you have lost a customer. Hisense has the worst customer service and, going by all the complaints I have since come across regarding this model of dishwasher rusting, its shocking they are still selling it!! Be warned when purchasing this brand.

Twist less is bull##@£it this thing knows more knots than a sailor. Total rubish

Unfortunately, I must express my disappointment with the product Hisense Dishwasher. Within just a year of use, the dishwasher trays have started rusting, which is highly unacceptable. This not only affects the appearance of the dishwasher but also raises concerns about the quality and durability of the product. I expected better from a reputable brand like Hisense. I hope they take this feedback seriously and address the issue promptly to ensure customer satisfaction in the future. Replacing of trays for customers.

We returned a TV for repairs/replace. Still under warranty. It's 3 weeks without any news. Very disappointing

Actually want to give it a zero. Pathetic Dishwasher, doesn't clean dishes and racks are already rusting. DO NOT BUY THIS PRODUCT!!!

I bought a very beautiful 12kg front loader machine last year but till this day, it doesnt take the detergant and the fabric softer, technicians were called on site 3 times but it is reported that the machine is faulty and i am not the first customer to complain about the same problem with this machine. the sad part is that the company that Hisense has hired for repairs tells me that I have to take the machine back to the store, AT MY OWN COST! I am not happy with you HISENSE and this is where you come in. i need to be reimbursed to get the machine and for transport money which i have already paid

I bought a dishwasher not even 2 years ago, the baskets are rusted inside and broken and they replied that they cant help me, they are thieves, your money is good enough but their products are bad quality! NEVER EVER BUY A HISENSE PRODUCT!

I would never recommend buying a Hisense fridge. Fridge arrived Yesterday from Takealot. Opened it up the top corner of the door is so damaged you can’t close the door properly as well has dents in the freezer door.

What an absolute waste of my time! I’ve been contacting hisense for over a month, and no technician has come out to repair my dishwasher! Really a disgrace and will never order anything from them again!!!

THIS IS A WARNING DO NT BUY ANYTHING FROM THEM ONLINE I BOUGHT A FRIDGE AND THEY DELIVERED IT WHEN NOT BEING THERE SO MY MOM JUST SIGNED FOR IT AND WHEN OPENING IT I MADE SURE I RECORDED ME OPENING IT AND INSIDE THE FRDIGE WAS DAMAGED THEY TELL ME THEY NOT GONNA REPLACE IT EVEN THO I HAVE PROOF ,,, TAKEN FURTHER WITH LAWYERS NOW PLEASE DONT BE STUPID AND BUY FROM THESE PEOPLE AND THERE ATTITUDE OVER THE PHONE IS DISGUSTING .... DON BUY FROM HIRSCH

My TV keeps on changing date and time(FROM LOADSHEDDING) . And it also does not want to open YouTube, it always says"Network error"but meanwhile there is network, but it wants to open other apps like Netflix, showmax. When I open YouTube it shows a blank Grey screen. Thank you I hope HISENSE can advise this problem.
Kind regards Clint.

I write this review with a heavy heart, I have since bought a Hisense 70 Inch Smart TV jn 2021 throught takealot, on March 2022 whilst watching tv electricity went off thereafer when it came back the tv had a small blackline which kept growing thicker and thicker, I called Hisense which was never an easy task calls never gets through when they does ur taken from pillar to post, eventually assessor were sent to me by hisense to which they certified I needed a new set, thereafter I was advise to return the tv theough takealot since ive bought through that channel now the review is back and suddenly hisense clais the tv hv physical damage therefore warranty wont pay, this is a tv wth a year and couple month worthR15000 rand, to think Ive always been loyal to hisense I will never buy both from Takealot or Hisense and will go around telling people of both low quality of service and guaranntee!!!!

I bought an fridge delivered to me from Take a lot. The Freezer door started opening on its own and could not seal. I was told to contact Hisense directly, it took them over a month to reply to my email and then another few weeks to send someone to have a look. It turns out the fridge is a dud and the frame of this fridge/freezer is faulty and not allowing door to seal. I had to constantly phone Hisense and every time I get told to phone back in a day or two. I eventually got told on 22 March that they will send someone to collect it in order to pass a credit. 17 April and I am still waiting for this collection to happen. I constantly have to phone their office, get put on hold for long periods and same old story every time. If I am waiting a month for an email to be responded to, and since 22 March for an collection to happen, how long will I wait for an credit? How long should I sit without a fridge for something that is not even my fault? Hisense, your after sales service sucks! You have no desire to resolve things nor even pick up the phone and contact us, we have to constantly phone after you! NEVER EVER again will I purchase any of your items!!

HISENCE REPAIR SERVICE STOLE MY CELLPHONE.
15/09/2022 my cellphone was collected for repair, since than I can not find it.

After buying 5 Hisense TVs I damaged one of themes screen! after 2 weeks of waiting for the service department to come back to me they sent me a e mail saying. Unfortunately we do not stock screens for HIsense TV'S ?

The hisense dishwasher I had bought is the worst. I used to have Defy which is much better. I bought the hisense 13 plate with half-load option. The half load does not work at all (never did). The dishwasher itself cannot fit normal size plates. All plates touch the top which stops it from spinning so now I wash my plates by hand. Worst buy. Was purchased from makro