I’m a car owner. They sit on your earnings for months, string you along when you complain. They have done this repeatedly and each time give the same waffly rubbish about ‘changing our payment system’... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Used this platform before and had no issues. Been chasing payment for months and get fobbed off with "payment system broke" Seems like I am not the only one... avoiding paying me a hefty amount out. T... Voir plus
L'entreprise a répondu
This business is much needed in the UK (I live in London) and overall I am happy with my experience – it is easy to hire the car, get in contact with the owner, and the UX is relatively painless.... Voir plus
L'entreprise a répondu
I’ve hired different cars a few times with Hiya car, never any problems. I especially like the cars with the option to pick up and drop off through the app without having to meet someone, it gives e... Voir plus
À propos de l'entreprise
- Service de leasing automobile
- Agence de location de voitures
- Aires de stationnement pour le covoiturage
- Club automobile
À propos de Hiyacar
Écrit par l'entreprise
🔎 Local cars from trusted owners
📱 Simple pricing and no deposit!
🚙 Search, book and drive
📱 Simple pricing and no deposit!
🚙 Search, book and drive
Coordonnées de contact
86 - 90 Paul Street, EC2A 4NE, London, Royaume-Uni
- 020 3856 8900
- support@hiyacar.co.uk
- hiyacar.co.uk
3,0
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to use & positive experience
Easy to use platform, have used multiple times and have consistently had a positive experience.
15 septembre 2024
Very easy pick up and drop off.
Was easily able to book and collect car. Very clean exterior and interior. A smart car to drive.
15 septembre 2024
Brilliant service will definitely use…
Brilliant service will definitely use them again
6 septembre 2024
Avis spontané
As a hirer
As a hirer, all good. Never had an issue with Hiyacar customer support - they are attentive, well meaning and professional. I'm a great believer in Hiyacar as a company that actually cares about both sets of drivers.
13 septembre 2024
A great and super easy experience
A great and super easy experience with a car we pucked up in east London for the day.
Cheaper than other options we looked at for a whole day.
31 août 2024
Avis spontané
Costumer support is fantastic
Costumer support is fantastic! I was having troubles in unlocking the car on my phone but they answered me in less than minute! 10/10
6 septembre 2024
Avis spontané
Best car sharing company
Of all the ones I've used so far, this is the best, especially the customer service which is an almost instant chat service.
4 septembre 2024
Great experience BUT pricey
Great experience BUT pricey.
Recently moved from zip car so using this as an alternative... So far I can't complain ( apart from the fact that it's a bit more expensive) and that I can only rent for 24hrs at a time
1 septembre 2024
Avis spontané
We hired a car for a job.
We hired a car for a job.
The first one didn't work, the second one broke down.
We had to refund the job and it has cost us many days work to get things back on track.
Despite their advertised 'promise', they are refusing to refund or recognise the damage done.
I will be opening a small claim.
8 juin 2024
Avis spontané
Réponse de Hiyacar
Hiya Ben,
We are truly sorry to hear about your recent experience and sincerely apologize for the inconvenience caused by the issues you encountered with our vehicles. We understand how frustrating this must have been, especially considering the impact it had on your work and business.
Our team takes your feedback very seriously, and we would like the opportunity to resolve this for you. Please reach out to us directly at support@hiyacar.co.uk with your booking details so we can investigate what happened and work towards a fair solution.
Customer satisfaction is at the core of what we do, and we would like to make this right for you.
Thank you for bringing this to our attention.
Kind regards,
Hiyacar team
This made a very stressful holiday…
This made a very stressful holiday planning situation a lot easier! Had 6 family members, only 1 driver but originally had 7 with 2 so last minute chaos meant I found Hiyacar and was able to get and pick up a 7 seater very easily and leave my own car there for free. The owner was available on call straight away to help and so were Hiyacar live chat. Would highly recommend
26 août 2024
Avis spontané
Perfect.
Hiyacar has a very good system to allow anyone to easily access a car. Their locations are very good and in constant update, excellent costumer service, and the cars are very very good.
I would recommend anyone to use Hiyacar.
29 septembre 2023
Metin helped me rapidly and thoroughly…
Metin helped me rapidly and thoroughly on my last trip - and I was grateful to have him by my side.
16 août 2024
Avis spontané
They charge £60 for cleaning which…
They charge £60 for cleaning which includes £20 administration fees, this is second time they have done with me, if your get PCN on thier cars, they will charge £40 administration to pay £6, instead they could have forwarded the PCNs straight to us and we can sort that out,
Don't fall under low prices, they have a lot of hidden charges,
19 août 2024
Réponse de Hiyacar
Hiya Sumit,
Thank you for taking the time to share your feedback with us. We regret to hear that you are dissatisfied with the fees related to cleaning and PCN administration.
To provide clarity, all of our prices and fees, including cleaning and administrative charges, are transparently listed on our website and within our terms and conditions. The administrative fee for handling PCNs reflects the significant manual effort involved from our team. We must thoroughly review each case, communicate with relevant authorities, and ensure that all documentation is accurate and complete. As a peer-to-peer car-sharing platform, we also manage the claims between car owners and drivers, which adds to the complexity of the process.
We understand how additional fees can be frustrating, but they are necessary to maintain a seamless and compliant service for both car owners and renters. If you have any further concerns or questions, please don’t hesitate to reach out to us directly.
Thank you again for your feedback.
Kind regards,
Hiyacar team
Great service…
Very smooth operation and got through to call center very quickly when I had a question
18 août 2024
Great experience
Great experience! Have used many times before. Great value for money. Any issues always resolved straight away. Would highly recommend
19 août 2024
My experience with Hicar was great
My experience with Hicar was great! The app was simple to use and very intuitive. I was having friends to visit and needed a 7 seater, I manage to find one not far from me and at a fraction of the price. Mark (the owner of the car) was quite nice and helped me to do my first check in. Things went really smoothly and with no problems. It's great to finally be using an app that connects me to my local community without needing to go through hire companies. I will definitely be using it again.
11 août 2024
App issues, Charging speed & USB
Experience was not great this time.
Car Would not fast charge, even on fast chargers. This car usually charges at a much faster rate so bear this in mind when planning your journey as you will need extra time to charge the car. its not the cables (as we used fast charger cables - its the car). We had to leave 1 hour early in order to add in the extra charging time necessary so we could get home!
The USB socket in the car needs replacing as its faulty and needs 'pushing' to the side constantly to allow apple CarPlay to work.
Bluetooth does not connect on iPhones so could not connect over bluetooth.
The car's control systems (maps, heating, music, etc) crashed 3 times and needed rebooting - When it crashes you cannot do anything. It constantly does this, and even though we have reported this in the past it has not been fixed.
App failed to allow me to open the car when picking the car up, and then failed to recognise me. Blury images from the onboarding cause the car not to unlock / lock. Not a good user experience. This wasted nearly 1/2 hour time on pickup resulting in me being late leaving.
Hiya car staff were however very prompt in resolving which is great :)
18 août 2024
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