Holiday Max Avis 2 646

All inclusive deal with flights is great.
Quick to respond even by phone.
In regards to accomadation, it would be nice to know which hotels we will be staying in.
Also note, not all meals are included.

Prompt service and very helpful with any questions. Great Early Bird price but we haven't gone anywhere yet.

They provided an easy transaction and good value for money

We had committed to a tour at a certain price. Your company already had our money. However, when we received confirmation of our booking, the price had increased. Admittedly it was by only $100 (which doesn't seem a lot, however the tour was very expensive), but this does seem dishonest.

Very professional staff and easy to deal with

Very good on the whole. Only drawback was having to wait on the phone for at least 20mins last Saturday when I wanted to book a holiday. Despite being constantly told that they apologised and were recruiting new staff it seemed strange that they were understaffed on a Saturday.
Everything else has been great and staff members very informative.

My trip to New Zealand didn't go as advertised on HolidayMax website.

Missing 2 dinners and not able to visit the Castle as listed. When I contacted HolidayMax I was advised that due to ATT Kings changed the itinerary thus HolidayMax not responsible for it.

I bought the trip directly from HOLIDAYMAX not from ATT Kings (land tour), thus the company which took my money should be responsible for the services as advertised. I didn't get reimbursed.

I purchased the product based on advertising on the website. You can't just give me a simply explanation when services not available as your partner company changed it and cut it out from the program. The website could be not well updated.

The other things is in 15 days Grand New Zealand, despite payment was made very early, booked flights are bad. I arrived New Zealand at mid night and departed Sydney at 0300AM. This wastes 2 days. The company should havr booked better flights as early as payment received.

I understand that HolidayMax offers a few hour to change flight as extra cost however, It Could book for client better flights.

Please put yourself into clients shoes for better experience.

The holiday thus is not fully satisfied with the money spent.

Have booked through HolidayMax and found the customer service good and the holiday was great

Staff Friendly, helpful and no trouble in answering any of my questions. Holiday sounds amazing on paper.
Do not like the idea of live prices, so disappointing when it goes up from one minute to the next!
Would be more informative, accurate and less confusing if the website gave us the full itinerary of the 23D Grand Europe River Cruise sailing from Budapest to Amsterdam, not only from Amsterdam to Budapest

Great prices
Interesting tours flexi tours and good price optional tours
Great range of tours

Have been so easy to deal with and very fast.

Fast confirmation of trip simple information required can’t wait till we have our adventure to New Zeland

Excellent Customer Service, knowledge of the products, and all inclusive packages makes is easy to plans our travels

quick response, much appreciated

After paying a deposit we had a phone call less than 24hrs later telling us the cabin balcony we booked increased from the advertised cost of $450 to $1250 which is a huge increase. They said it was from Princess Cruises, however, should have been accurate on the website in the first place before booking and paying the deposit.
There were no ocean view cabins left so no choice except for a suite or inside cabin which we didn't want. We are still in negotiation with this.

Fast, reliable information, well priced

Darren was excellant to deal with and very efficient.

Received immediate good information and service.
All information made sense and was easy to follow re payment etc.

Just returned last week from the 11 day tour of Vietnam. Amazing service, prompt replies to emails and any questions asked.
Tickets, transfer all went smooth.Hotels were great in good locations.
The guides , had 3 one for North Central and South all were knowledgable, helpful and went above. All tours were fantastic and informative, time for own plans with some evenings free and a free day.
All meals that were supplied were set meals ranging from 4 to 8 courses every one was perfect.
Would not hesitate to use again and also recommend to others.

When I have called to discuss my booking, I found the call staff condescending and bordering on rude.