hollard.com.au Avis 

Very poor service. I have been awaiting for my approval more than 2 months.

2 months after my car was kamikazed by a rogue kangaroo, I'm still waiting for the insurance payout. Mind you, they've taken the car away and no matter what phone number or email address I use, I either never get through (record is 96 minutes on the phone listening to bad elevator music), nor do I get a return email. The customer service agents (when you get to talk to them) are great, and I feel for them as they're working with a broken system and management that doesn't care. It really is the worst company I've ever had to deal with. The icing on the cake is that they are the underwriters to a bunch of insurance companies like Seniors who provide good service but come claim time all that goodwill goes out the window.

Their roadside assistance is not even worth 1 star. My car wouldn’t start. Was asked to do try this and try that. After 15 minutes they finally said they’ll send someone out. 1 to 2 hours’ wait. After 2 hours I called and was told they are on location. I told them no and they argued the point. I mean, I’m with my car, I think I’d know if they’re here or not. After being put on hold I was told they’d be here in 10 minutes. After 15 minutes I get a call saying they’ll be here in 15. It’s been 3.5 hours and seen nobody yet. I will be going back to RAA.

Been dealing with this pitiful company since December 2023 trying to have our house fixed after the storm on Christmas night. They are by far the worst insurance company i have ever had the misfortune to deal with. 9 months of lies about waiting on reports, lies about people have to attend that have already attended, broken promises, failed payments. The attitude of the staff is horrendous you finally get through after hours to go no where and receive no help. Having a supervisor call back does not seem to be a thing.

I have tried to call to cancel policy and surprise suprise they are all off on a tea break or something.
Expected call wait time 8-12minutes ... 34 minutes later I am still on hold.
You deliberately make it difficult to get hold in hope people give up.
I am just as difficult and will wait and complain about this absolute waste of time.

WORST COMPANY EVER, there team leaderrs do not back you up , there is no support in the team , they will mark you down even you provide superiour customer serice , they are a pack of thieves, and they pocket 41c of every dollar that they get from there policys , they do not give a discount to seniors , its all a lie

We made a claim for an identical problem to what had occurred 7 years ago (hot water system flooded). First time round it was remedied. That was under CommInsure but the same problem has recurred even though at that time CommInsure installed the hot water system. This time it is nearly a year since i put in the claim and it is nowhere near resolved - they cut a hole in our timber floor in the kitchen to 'make it safe' and covered it with slippery black plastic. So many hours spent waiting on the phone, they call and hang up within seconds then send an email asking for me to call back. I have spent so many hours on hold, explaining the situation time and time again - offered one cash settlement that was a joke and then another more than 3 times the amount - we don't want that - we want the situation resolved - we pay huge insurance - you can never speak to the same person - allege we haven't paid our excess even though we have bank record of it - an absolutely awful stressful experience - so unbelievably incompetent (except at taking your money). They expect us to be ok to have a join in
our timber flooring - very patronising on the phone. They fixed it last time so why not this time. When this is resolved (if ever) we will most certainly be switching insurance companies. I would give zero stars if I could.

I had my 16 month old battery replaced with a 4 year old battery when they came to jump start it. I didn’t realise at the time til my son told me later when this battery died. Spoke to them but they denied it. I am 67 years old female recovering from 2 strokes, finally allowed to drive but can’t afford a new battery. I am going back to RACV if I can.

Does not deserve one star, worst company to deal with, rude. Left hanging on phone, past from one person to another. No one seems to care. Will pay the lowest they can get away with even a claim that’s not your fault. Don’t give you a lot of confidence when someone finally calls you to apologise for the delay as they have been in undated with complaints. Hardly surprising.

its been almost a month! and they still have not contacted the car repairs to start a quote. called them 6 times still to be waiting, not including sent a few emails. WOULD NOT RECCOMMEND!

This is a follow up to my last Hollard Car Insurance review. After even more emails and phone calls asking me to verify that it was me that ran a red light and being fined by Police and in return, I again sending all correspondence relating to this incidence and telling them to verify from Vic Police themselves that I have never been issued with a fine, I finally got a phone call yesterday saying that they will discontinue their claim against me. In answer to their continual harrassment of me, I am changing my house Insurance that is with them to another company as I just don't trust them anymore.

Terrible customer service. They openly blamed me for everything, and interestingly enough, two days later we found out it was their issue. No call, no email to apologise, and over the phone, they were adamant it was my fault.

Have to chase them up when the accident isn’t your fault and they keep you on hold for hours, you can’t get hold of them. Worst insurance ever

WORST COMPANY
1 HOUR WAIT THEN CALL DROPS
NO PROPER TEAM TO TALK
WILL BE TRANSFERRING YOUR CALL BUT WONT ANSWER OR HELP U,
SOME RUDE STAFF. BIG MISTAKE I CHOOSE THIS COMPANY

Called my Insurance Roadside as Car Battery was dead. I was ready to replace the battery. The Hollard Roadside person refused to make sure that my car memory is not lost once the battery replaced. Then I declined the replacement from him. 3 Years ago NRMA changed the battery by attaching a backup battery so that car memory is not lost. Next day I went to SuperCheap auto who did replace the battery in 10min and it was cheaper and had 40months of guarantee instead of 24months.

By Far The Worst Insurance company I Have Ever Been WithIn 30 years of having insurance for different products this was offered through Commonwealth bank
Worst experience i have ever had with an insurance company
1. up to 4-5 hr wait times to make contact
2. long delays in transfer of information
3. no case manager so every time you do get through you spend all the time trying to explain the same thing, as they fail to get familiar with your claim
4. unfriendly staff members
5. i am still trying to get a claim sorted going on 4 months now for air conditioning failure - in Queensland over summer
conclusion
1. Commonwealth bank should not use this company and promote it to clients
2. Hollard expect you to just get so frustrated you will just give up
3. if i could give negative 5 stars i would
4. by far the most stressful, frustrating, painful experience ever with an insurance company
5. if you are looking for an insurance and reading this run and run fast to someone else.

Never have I had a bunch of no hopers to talk too
It’s the biggest waiting game on a phone
Leave them and get another insurance company not worth the stress dealing with these no hopers
They must get there personal off the streets as they have known idea probably pay them dole money
I’m from WA and going back to somebody reliable
The RAC costs more but talk to people who know what they are talking about 😀😀😀😀😀
Don’t insure with Hollard don’t waste your money 💸💸💸💵

Worse experience ever,

I have a Customer Feedback Reference No-C2402139917. Prior to Hollard taking over from CommInsure, I had been pleased with all aspects when dealing with CommInsure 😊However since then my opinion and having just read the reviews is clarified in stating that the dealings I have had recently are justifiably accurate. I have been a loyal customer for many years, my daughter worked for the Commonwealth Bank for a period of thirteen years in managerial positions. Those people that know me would tell you that I am pedantic, somewhat Obsessive Compulsive in recording and maintains records. Being bushfire season, I was reviewing what I thought was my current policy. However, without any notification on your behalf my policy had been cancelled under false and fabricated allegations by the underwriter stating a criminal record was involved in the last ten years. To say I was annoyed was an understatement. Don’t know who or where the underwriter accessed this total fabrication but I would personally like his credentials. This constitutes Defamation of Character. Your company is very happy to take people’s money but unfortunately are extremely reluctant to pay (see reviews). This company totally lacks communication and follow up skills, unfortunately we need Insurance although my faith is quite distorted with your company, I have to continue to insure with you at this time. One very disgruntled customer, bring back CommInsure!!
Denise Lang

Terrible company. They take too long to fix your appointments. They dont take you serious, and if several things happens to your car, you have to make 2 appointments.