Complete trash of a company. Slow response times, unprocessed claims, delays, excuses, poor customer service and rude telephone operators, they don’t answer the phone. Said I didn’t have a claim after... Voir plus
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Avoid like plague. The Hollard team try find any loophole to decline a claim. And even when you complain they keep extending the response time. They handle the claims for Australian seniors You... Voir plus
Worst insurance and customer service I have ever ever dealt with in my life! Wish I could rank negatively. Never answer or returns calls calls, don’t meet their own deadlines. Horrible experience. Sav... Voir plus
I won't say I never had a good experience with these people. Over the last 20 years I have made exactly 3 claims, all this calendar year, believe it or not. Anytime I have previously thought about mak... Voir plus
1,3
Mauvais
68 avis
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Terrible Company
Terrible Company. Junk Insurance. No service. Avoid, avoid, avoid.
1 décembre 2023
Avis spontané
This insurance company is a joke
This insurance company is a joke. Be very careful what you are getting. Their commonwealth bank insurance policy is useless. They have an excuse why not to pay everything. If I told you some stories your head would spin. The accident has to happen exactly as they describe or it’s not converted. I’m out of pocket 30k plus I’ve paid for useless insurance for more than five years. Hillard. I’m only just starting. People need to know what you are like.
1 décembre 2023
Avis spontané
Don’t waste your time!!!!
Don’t waste your time with this fraudulent company!!!!! No contact, no service, liars, and make excuses to not pay you.
I made a comprehensive car claim on 31/7/23 for a not at fault accident. Was told I would be contacted by an assessor, I made a follow up call on 7/8/23 and was told it will take 3-5 days to review the quotes and someone would be in contact.
I then got a text message on 10/8/23 to say someone will be in contact within 5 business days. Not contact. I called on 21/8/23 to follow up again and was told someone will call by the end of the week. No contact. I called on 25/8/23 and asked for a call back and no one called back!
I then called on 28/8/23 and was told they are still waiting for quotes and assessor will call me when it’s received.
I then finally got a call on 1/9/23 by assessor (Darrel) who confirmed it was a total loss and he advised me to ring total loss team to push for my payment.
I then rang again on 4/9/23 and was told I would be paid between 5-10 business days, I was sent the email which asked for my details and sent it straight away on the 4/9/23.
Waited 10 business days and still no payment! I have been on hold for hours, I’ve also sent emails that no one has responded to, I have contacted the complaints department and no response from them either.
I’m honestly disgusted in the lack of service.
I then rang again on 18/9/23 and they said the last person didn’t put the payment through, was sent an email saying the payment would come through in 2-5 business days, waited 5 business days and no payment!
Rang again on 25/9/23 after being on hold all day! They told me the payment was rejected and they didn’t know why and would ring me the next morning to confirm the payment will go through in 48hrs. No phone call and no payment again!
Called again today and on hold for hours to be told they don’t know why it hasn’t gone through.
Don’t waste your time with this fraudulent company! They are liars and will take your money and waste your time!
I’m telling everyone I know to never use Hollard insurance and now contacting a lawyer.
31 juillet 2023
Avis spontané
It's a scam. they waste your time and money!
This Insurance is connected with the Commonwealth Bank of Australia. I'm customer and I had a problem with my rental property in December. Now it's been 4 months and still waiting to get my claim processed. They are dragging this matter. Several calls made. Each person says something else everyday. I would not recommend this insurance at all. Do not do any insurance with them or with CBA. You will waste your time and money!
30 décembre 2022
Avis spontané
STEER CLEAR OF HOLLARD
Do not buy insurance from this company. We have had a claim in for over 6 months now and it has been an absolute shambles (i've even been sent someone else's paperwork) and most recently they are trying to charge me twice for excess !!! And NOBODY EVER gets back to you. To say they are incompetent is a compliment !
29 septembre 2022
Avis spontané
DO NOT BUY ANY INSURANCE from Hollard or ANY OF their subsidiaries
Happy to take your money each month but make it impossible to get your claim addressed. (I paid for premium Home & Contents Cover) Never made a Claim in my life before and this is how I am treated
Lodged a Claim in February 2021 and it is still not settled / complete
They do not respond to emails, they are in breach of the "Code of Conduct" of which they are a member
I have an ongoing Complaint with AFCA because of their breaches
They must pay People on the "Feefo" Platform to write positive reviews.
They are deceptive, evasive and encourage unconscionable business practices.
Do NOT Buy Policies from this Parent organization: The Hollard Insurance Company Ltd or any of these their Subsidiary Companies:
Ando
ATL Insurance Group
Australia Post
Australian Seniors
BizCover
BOW WOW MEOW
BUPA
Club 4X4
FastCover
Guardian Insurance
HCF
HIF
Huddle
Insurelink
Insuret
Kogan Insurance
ListSure
MiPet
PetBarn Insurance
Pet Insurance Australia
Petinsurance.com.au
Petmed
Petsecure
Petsure
PrimePet Insurance
Prosure
Real Insurance
RiskInsure
RSPCA
St George Underwriting Agency
Velocity
Velosure
Woolworths
2 janvier 2022
Avis spontané
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