Home Group Avis 

Yvonne who I spoke to was so helpful and so friendly thank you excellent service

Reece at customer service was very helpful in dealing with my query and a credit to the company

Lovely Helpful friendly Advisor

Prompt communication and easy to make requests via online chat. Query resolved

All done quite quick hopefully get the issue resolve quick

My experience with Home Group has been extremely frustrating and has left me with very little confidence in the organisation's ability to effectively manage homeowner issues.

For an extended period, I have been reporting numerous defects at my property, including flooring, staircase defects, window issues, drainage concerns and other outstanding items, many of which remain unresolved despite repeated reports, ongoing communication and formal complaints. What should have been a straightforward process of identifying defects and arranging repairs has instead become a prolonged and exhausting exercise in chasing updates and seeking progress.

Particularly concerning is that some repairs which would generally be considered relatively minor have now remained outstanding for over 18 months. It is difficult to understand how issues of this nature can be allowed to continue for such a length of time without a satisfactory resolution. Delays of this magnitude are simply not what I would expect from a housing provider responsible for managing defect rectification.

One of the most frustrating aspects has been Home Group's role as an intermediary between homeowners and the developer, Miller Homes. Based on my interactions and experience throughout this process, I believe that had I been able to engage directly with the developer, many of the issues could have been resolved much sooner. Instead, progress has often felt slow and difficult to achieve, with repeated requests for updates and clarification required over a prolonged period.

What makes the situation particularly disappointing is that a number of these issues appeared, at least initially, to be relatively straightforward repair matters. However, rather than being resolved through routine defect management, they have remained open for so long that I have felt compelled to pursue formal complaints and seek assistance from external bodies, including the Housing Ombudsman and NHBC. In my view, this level of escalation should not have been necessary for matters of this nature.

Throughout the process, I have frequently been left with the impression that too much emphasis was placed on debating or challenging aspects of reported defects rather than proactively pursuing resolution with the developer. On several occasions, explanations provided did not align with my understanding of the history of the issues or the information previously supplied. Whether intentional or not, this approach has often contributed to further delay and frustration rather than helping bring matters to a conclusion.

I have also experienced lengthy periods where little or no meaningful progress appeared to be taking place. Communication has at times felt fragmented, responses have often required chasing, and there has been a lack of clear ownership regarding the actions needed to resolve outstanding matters.

While individual staff members have occasionally been polite and professional in their responses, the overall service delivered by the organisation has fallen well below my expectations. The ongoing delays, lack of timely resolution, poor communication and apparent absence of effective case management have caused significant inconvenience, unnecessary stress and a complete loss of confidence in Home Group's ability to support homeowners effectively.

Unfortunately, based on my experience, I cannot recommend Home Group.

No homeowner should have to spend over 18 months pursuing repairs, escalating complaints to external bodies and repeatedly chasing progress on defects that should have been addressed through normal customer service and defect resolution processes. The fact that a number of issues remain unresolved after such a prolonged period speaks for itself.

Review based on my personal experience as of October 2026.

If I could give no star I would have. Asbestos ceiling was removed and then a clean air test carried out but no clear air certificate issues and Iv complained and asked numerous times about this but still continue to be ignored. As part of Awaabs law I was left with a whole ceiling with exposed pink fiberglass insulation still have an ongoing complaint and when you email for update or any info there is not reply

Still waiting on them to complete all ov the paper work so me n my kids can buy our family home been over a year n half sick to Death wrote on here months ago they replied saying it was urgent n thed get it sorted still waiting

Worse service
The chat doesn't continue they ask for your details then it stops working only agents with foreign names are loyal and help you to the end

joyce was absolutely wonderful to talk too .. very professional and a credit to home group.. good work.

Georgina ask appropriate questions.got to the point.explain she call plumber.she never kept me waiting long.She was very efficient and professional

Spoke with susie today very helpful

Susie was super helpful and we have a repair booked for next week. Thank you

Gina raised both things I needed raised 10/10

Got a satisfactory solution rather quickly staff was very nice and service was great

Fantastic customer service as always easy to report my repair with stress

Great service Thank you Yvonne

Reece was a massive help for me today I had a few jobs needing done and he's got everything sorted for me and got it all booked in so again thank you so much for you help

Very helpful, promptly answered my query and hoping it solves my issue

Home Group's customer service was polite, patient and listened to my worries. Thank you.