Home Hub Group Avis 

Problems with my builders held up fitting a number of times but Home Hub's customer service could not be bettered.
This lovely family business make a great team. Very professional & considerate. One person was especially helpful in dealing with my 'numerous' queries & visits to shop. Fitters arrived as arranged & did a really good job & products were perfect.

Great Team, Great work. Can't thank them enough. Customer: Gill S.

Recommended by builder and found the whole process very slick and professional, from showroom to installation day. Kept well informed throughout. Products (external doors) look well made and expertly fitted.

A lot has gone wrong with the products they supplied and they have tried to put it right but I doubt the quality will ever be there because of how badly the doors and windows were originally put together by them. Two blown windows in under 5 years due to their faulty work. The doors/windows weren’t healed and toed or siliconed in at all. The worse bit was they blamed it on us. Upon realising it was their fault they rushed in and tried to put it right. They also said they would refund me as I claimed on insurance. Two years later I’m still waiting for my refund!!!

Product just installed so unable to offer 5 star has not yet been used / too soon to say! So far good service.

Excellent service and I love my beautiful new front door.

My Home Hub experience was exceptional from start to finish. The showroom is beautiful, the staff,attentive and helpful. Dan sent across our quote the same day, for French doors and 3 windows. We chose the black aluminium heritage Origin products for a Victorian cottage kitchen.
We are absolutely thrilled with our new windows and doors. They have literally transformed our kitchen. Danny and Dave were absolutely amazing,extremely professional and lovely.
The whole process has been absolutely seemless.
I just wanted to say a big thank you 😊

Jordyn, Laura, the surveyor and the installers were friendly, helpful, professional. I had a great experience. Windows next 🤩

I would give 0 stars if u could!
Customer service was diabolical, faulty products and Laurence is full of empty promises
Swerve it!

Absolutely disgusted with the service I received .
Broke my order up into 3 different install dates and each time got something or everything wrong . Too small , forgot parts , no response on complaints.
Joke of a company do not use .

I needed my bifold doors fixed. The bottom hinge had bent. Also wanted all of the external seals replaced. Gave measurements etc. Took the full payment upfront. Eventually arrived to do the job. Only brought internal seal for 1side of 1 door (3doors). Couldn’t fit the hinge as needed an “expert”. Would contact me by the end of the week & would return with the rest of the correct seal.
That was 5 months ago. It is impossible to phone anyone have to use their contact form. Never reply to any of my messages. I just want my money back. Don’t use them.

Thank you so much Home Hub! Amazing job and great value for money. We have a Victorian property and had been nervous about replacing the windows but we finally took the plunge to increase heating economy and warm in the Winter. Home Hub guided us through the process and went above and beyond with their customer service. The guys that installed the windows were amazing as they talked through any changes or decisions and cleaned up after themselves each day. Would highly recommend !

Aftercare service is outstanding and very efficient. Booked remedial work swiftly and arrived as agreed. Both installers were very polite and tidy.

As part of my kitchen extension I decided to have a HomeHub roof light - which I am delighted with. A little while later, due to a new roof installation, I needed to contact their aftercare service in order to remove and re-install the light. I have to say how absolutely refreshing it is to deal with a company that provides a fast, efficient, courteous and competent service. The teams of men who carried out the work were so professional, it was a joy to have them in my home. Thank you Home Hub, I can honestly recommend you to anyone thinking of having a roof light, such as mine.

We had windows and 2 x 4m bifold doors fitted and couldn't have been happier with the service received. The windows and doors look great and i couldn't fault the service from both the sales team and the fitters.

Great job all round. Thank you.

Home Hub Group supplied and fitted the windows and doors in our property. Great, professional after-sales service.

Love the service! The Showroom really stand out from any other retailers, focus on quality, style and the latest trends! Great advice and very profesional from the beginning to the end, CM

We had our Bifold doors supplied and fitted in 2016.
We dealt with Laurence Tuck, Director at Homehub.
The Homehub showroom gave us the opportunity to see the product up close.
Laurence told us that their ‘Building Division’ would be taking care of the installation, but we would need to pay them separately!
Homehub sent out a surveyor & the process began.
The Building Division - aka Sub-contractors - arrived and our Bifolds were installed.

We had had no problem until we came to sell the house 7 years later.
It turned out that we should have had a Building Regs certification.
At no point in the whole process did anyone mention that Building Regs were required. Not even their ‘Building Division’, who probably should have known that a surveyor from the Council should have made an on-site visit.
When you put your trust in the so called professionals, you would hope that morally & ethically they provide you with all the information necessary.

So 7 years on & we had to go back to the company to get the information needed to satisfy the building inspector.
Several phone calls to Homehub & emails, each time being told they would refer our query to their After Sales dept., but no reply in 3 weeks.
In the end we were up against the clock with the house sale & had to visit the Bracknell showroom.
The ladies at the front desk were very understanding & eventually they got Laurence Tuck on the phone to speak to me.
He was incredibly rude. He was at pains to point out that it was 7 years since the installation and did I know how many customers they’d had since then & how much paperwork? I didn’t like to point out that, presumably, they hadn’t done much during the pandemic!
He said he wasn’t working as it was his wife’s birthday & he would look into it on Friday 2nd June.
I asked why he hadn’t advised us that we needed this certificate & his answer? …… ‘The onus of anything to do with your house is down to the owner of the house. It’s not down to us to tell people what they need to do with Building Regs.’
That was Wednesday 31st May 2023. We are now at the end of June & I really don’t expect to hear from him Ever.
If their records are in order, it shouldn’t be that difficult to provide the details of the materials supplied, especially when the doors come with a 20 year guarantee.

We now have the certificate, but only after having to get a builder to remove several bricks to access the lintel, plus the plasterboard above the doors. An Architect & a Structural Engineer to help us identify the calculations.
We discovered that in-fact the plasterboard didn’t meet fire regulations & needed to be replaced.
All this has been at considerable expense.

Origin bifold doors seem to be a good product, however, I would recommend purchasing from a reputable FENSA registered company & NOT Homehub.

A great company, they are really welcoming. The showroom is very well presented with easy parking, we were welcomed with a smile and offer of refreshments before getting to understand our requirements, we were then shown a great array of windows that suited our needs and budget, not once were we pressure sold as they were very keen we got the right windows and doors for our renovation, they were easy to do business with, from initial quote through to installation. Once the installation was complete they made sure that we were satisfied with the installation. We recommended my parents who also had their windows and doors installed by homehub as a result of our recommendation. Great company thank you for all your help we are super happy with our windows and French doors!

We have purchased the house and we needed to replace one window. When we called Home Hub they were very lovely and helpful. They have replaced our window and it looks beautiful. Thank you so much. Would definitely use this company again:-)

I'm very happy with my new window and installation. Very easy and straightforward. Would definitely use again and recommend to all my friends and family.