The five stars are for Rachel Harvey, who was very patient and helped me with renewal options. I am not happy with the Claims department. They do not implement promised phone calls. I feel they are... Voir plus
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Rachel Harvey helped we with everything. She took the time to answer all my questions, put my mind at ease about my concerns, and clearly explained the procedures, resolving all the problems I had wit... Voir plus
L'entreprise a répondu
I had a great experience with Valentin Valeanu at HomeLet Insurance. He was professional, patient, and explained everything clearly. He helped me choose the right cover for my needs without any pressu... Voir plus
L'entreprise a répondu
Transferred my tenancy liability and contents insurance to my new property today. The call was handled by Enoch Biney, who was wonderful and very helpful. Very smooth process and very happy customer.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Coordonnées de contact
4,8
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Rachel Harvey - excellent service
My Landlord insurance was organised by Rachel Harvey. She was professional and very helpful. Would recommend HomeLet without hesitation.
9 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Rachel provided such excellent service while organising your landlord insurance. It’s great to know she was professional, helpful, and made the whole process straightforward. We truly appreciate your recommendation of HomeLet.
Our situation was not straightforward…
Our situation was not straightforward as operating under a power of attorney but Sarah Poole was excellent and made the whole process easy. 10 out of 10 for customer service and would recommend.
11 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Sarah provided such excellent support, especially given the added complexity of dealing with a power of attorney. It’s great to know she made the whole process easy and delivered a 10‑out‑of‑10 customer experience. We truly appreciate your recommendation.
Rachel was friendly and communicative
Rachel was friendly and communicative, walking me through the process step by step. Her service was personable and friendly and she made sure that she would provide me with the right quote.
10 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Rachel was so friendly and communicative, guiding you step by step through the process. It’s great to know her personable approach helped ensure you received the right quote. We’ll be sure to pass on your feedback — she’ll really appreciate it.
Quick and simple with no pressure
Quick and simple. Adam Key worked around my shifts and called at a time that would suite me which was superb! All the policies were explained and easily understood and there was no pressure to get anything I didn't want to.
Overall, amazing and quick service
10 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Adam Key made the whole process quick and simple. It’s great to know he worked around your shifts and called at a time that suited you — that kind of flexibility makes a real difference. We’re also glad the policy options were clearly explained, easy to understand, and that you felt no pressure at any point. Overall, it’s wonderful to hear you received such amazing and efficient service. We’ll be sure to pass on your feedback
Connor Smith dealt with my onboarding…
Connor Smith dealt with my onboarding for my new rental, and was fantastic. Very friendly and helpful. Made the process very simple and clear
9 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Connor Smith handled your onboarding so well. It’s great to know he was friendly, helpful, and made the whole process simple and clear. We’ll be sure to pass on your feedback
Happy experience
I paid my insurance via Rachel Harvey. She was extremely pleasant and efficient and I enjoyed my interaction with her.
8 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing your experience with Rachel. We’re so pleased to hear that she made the process pleasant and straightforward for you. It’s great to know you found her both efficient and enjoyable to deal with. We really appreciate you taking the time to leave this feedback, and we’re glad Rachel was able to support you so well.
The service was excellent
The service was excellent, Shirazul was working with us to explain the benefits of renters insurance and other services they provide. The services for insurance were fairly priced for what they offered, but my partner and I ended up finding an alternative that worked better for us personally. We had a similar experience/situation with our internet/gas/electric where we had other services that we found worked better for us, but here at HomeLet they were very fair in being honest and saying that we found the best things for ourselves once we explained our situation. I still would recommend working with them, especially if you want to have help with sorting out things for a new property or are not confident in knowing where to look for those sort of services. Staff are excellent.
7 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to share such a thoughtful review. We’re really pleased to hear that Shirazul provided excellent support and took the time to clearly explain the benefits of our renters insurance and other services. It’s great to know you found our pricing fair and that you felt comfortable choosing the option that worked best for you and your partner.
We genuinely appreciate your comments about our honesty and transparency — helping people make the right decisions for their own situation is exactly what we aim for. Even when another provider is a better fit, we’re glad to offer guidance and make the process easier, especially when moving into a new property.
Thank you again for the recommendation and for recognising the team. We’re delighted you had such a positive experience with us.
Nathan Smith did a great job!
Nathan Smith was very professional, easy to talk to, and very efficient, had everything sorted out for me in a couple of minutes. All ready to move in to our new home now thanks to his great customer service!
2 juin 2026
Avis spontané
Réponse de HomeLet
Thank you so much for sharing your experience. We’re delighted to hear that Nathan provided such professional, friendly and efficient support. It’s great to know he was able to get everything sorted for you so quickly and help make your move into your new home that bit easier. We really appreciate your feedback and are glad Nathan delivered the excellent customer service we aim for.
Katie Bullard
Katie Bullard did an exceptional job at reading through the insurance scheme's, making it simple to understand and voicing it clearly. She was an absolute gem and being very patient as my signal wasn't so good during the call. Deserves a raise for sure!
5 juin 2026
Avis spontané
Réponse de HomeLet
Thank you so much for sharing your experience with Katie. We’re delighted to hear she made everything easy to understand and clearly explained the details of the insurance schemes. It’s wonderful to know she stayed patient and supportive, even with the signal issues during your call. We’ll be sure to pass your kind words on to her.
Fantastic
Spoke to Katie Bullard regarding setting up insurance for my new place! She was helpful & efficient answering all my questions.
3 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing your experience with Katie. We’re so pleased to hear she was helpful, efficient, and able to answer all your questions while setting up the insurance for your new place. It’s great to know she made the process smooth and straightforward for you. We really appreciate your feedback and will be sure to pass your kind words on to her.
Réponse de HomeLet
Thank you for your kind feedback. We’re delighted to hear you found our team polite, helpful, and professional. We truly appreciate you taking the time to share your experience.
Great service
Great service, read through a lot of information and answered any questions I had. Service did not take long. Great chatting to them as they eased my mind on the move.
3 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. It’s great to hear that the service was clear, efficient, and reassuring. We’re glad our team could answer your questions and make the process feel smooth and stress‑free.
Spoke to Vrishin
Spoke to Vrishin, he quickly understood what policy I needed and sent me some information so I could clearly understand the policy. Arrange a call back next day and he complete the policy in 15 minutes. Excellent Service
3 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing your experience. We’re delighted to hear that Vrishin quickly understood your needs, provided clear information, and completed your policy so efficiently. We truly appreciate your kind words about the excellent service you received.
Katie Bullard was the person I was…
Katie Bullard was the person I was talking to and was brilliant from start to finish giving em all details
3 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your feedback. We’re delighted to hear that Katie was brilliant from start to finish and provided all the details you needed. We truly appreciate you taking the time to share your experience.
Excellent and very satisfied
Excellent and very satisfied. Adam Key was very helpful, professional, and easy to talk to. He explained the insurance policy clearly and responded quickly to my concerns. The process was smooth and straightforward. Thank you for the great service and support.
2 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re pleased to hear that Adam provided clear explanations, prompt support, and a professional, friendly experience from start to finish. It’s great to know the process felt smooth and simple for you. Thank you for recognising his excellent service
Great customer service
Great customer service from Valentin Valeanu. Very efficient and helpful throughout the call.
2 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your feedback. We’re delighted to hear that Valentin provided such efficient and helpful support throughout your call. We truly appreciate you taking the time to share your experience.
Very courteous and pleasant interaction…
Very courteous and pleasant interaction with Adam Key; he explained things well and gave me the opportunity to ask questions. He was also fair and neutral in explaining the different options and didn't try to sway me either way.
1 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re pleased to hear that Adam communicated clearly, encouraged your questions, and presented all options in a balanced and unbiased way. His professional and courteous approach is something we value greatly.
High pressure sales
High pressure sales. Scammy “letting insurance” targeting vulnerable people
1 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing your feedback. We’re sorry to hear that your experience felt pressured, as this is not the standard we aim to deliver. We have sent you a message via Trustpilot requesting some further information in order to investigate your comments further. We look forward to hearing from you.
Knowledgeable assistant without any hard sell
Had the great pleasure of speaking with Rosa at Homelet. She was very knowledgeable, helpful regarding options and requirements and easy to understand. I did not feel pressured to complete the transaction and was happy with options to ring back and commencement date for cover. Would have no hesitation in recommending both Homelet and Rosa.
30 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing your experience. We’re delighted to hear that Rosa provided such knowledgeable, helpful, and pressure‑free support. It’s wonderful to know she explained everything clearly, offered flexible options, and made you feel comfortable throughout the process. We truly appreciate your recommendation.
Homelet
Couldn’t fault Valentin Valeanu! Absolutely lovely, more than helpful!😊
29 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for your kind words. We’re delighted to hear that Valentin was so lovely to speak with and more than helpful throughout your interaction. We truly appreciate you taking the time to share your experience.
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