The five stars are for Rachel Harvey, who was very patient and helped me with renewal options. I am not happy with the Claims department. They do not implement promised phone calls. I feel they are... Voir plus
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Rachel Harvey helped we with everything. She took the time to answer all my questions, put my mind at ease about my concerns, and clearly explained the procedures, resolving all the problems I had wit... Voir plus
L'entreprise a répondu
I had a great experience with Valentin Valeanu at HomeLet Insurance. He was professional, patient, and explained everything clearly. He helped me choose the right cover for my needs without any pressu... Voir plus
L'entreprise a répondu
Transferred my tenancy liability and contents insurance to my new property today. The call was handled by Enoch Biney, who was wonderful and very helpful. Very smooth process and very happy customer.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
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4,8
Excellent
5 k avis
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A répondu à 96 % de ses avis négatifs
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I spoke with Adam
I spoke with Adam, who was just so lovely. He gave concise information, asked open ended questions to make sure i understood when he could, and was very honest and open about the information given.
He was absolutely helpful with setting up my policy.
Customer service is top tier and his dedication to ensuring the customer is sorted is impeccable
16 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Adam was so clear, honest, and helpful while setting up your policy. Your feedback about his top‑tier service is greatly appreciated.
Rachel Harvey was professional and…
Rachel Harvey was professional and informative thank you Rachel
18 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Rachel was so professional and informative. We’ll be sure to pass on your thanks to her.
Great customer service
As a landlord, I have used Homelet for several years as I find them very efficient. I like the fact that when you ring, you speak to a real person in the UK…Rachel Harvey was pleasant and efficient when I called today.
17 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that you’ve had consistently efficient service over the years, and that you value being able to speak to a real person when you call. It’s great to know that Rachel was pleasant and efficient during your call today — we’ll be sure to pass on your feedback to her.
SO SLOW!!!
The slowness of carrying out the manual checks is INFURIATING when we are waiting to proceed with a tenancy agreement and give notice on our current property.
Wife's "employment" checks carried out in 24 hours.
My "self-employed" checks have taken over a week and are still unresolved!
17 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. I’m sorry to hear how frustrating the delay has been, especially when you’re trying to move forward with your tenancy. I can see your application is now complete, but we’ll look into this further to understand what caused the delay with the self‑employed checks.
Rachel was brilliant….
17 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Rachel was so brilliant during your call. We’ll be sure to pass on your feedback — she’ll be delighted to hear it.
Great insurance personnel
I had a call from Ashanti Reid to discuss liability and contents insurance. This was a great call, she was very energetic, kind and helpful. This was the best experience I have had sorting out any service over the phone, she is the reason I have given 5 stars.
17 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re delighted to hear that Ashanti made your call such a standout experience. Her energy, kindness, and genuinely helpful approach clearly shone through, and it’s wonderful to know she made this the best phone‑based service experience you’ve had. We’ll be sure to pass on your 5‑star feedback — she’ll be thrilled.
Brilliant service!Adam was great in…
Brilliant service!Adam was great in making the process simple and straight forward. He insured we weren't on the phone for a long time and he took care to explain things clearly and efficiently.
16 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Adam made the process so simple and straightforward. It’s great to know he kept the call efficient while still explaining everything clearly and thoroughly. We’ll be sure to pass on your feedback — he’ll really appreciate it.
Adam Key was very professional
Adam Key was very professional. He explained with much details and was polite
16 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Adam was so professional, detailed, and polite during your call. It’s great to know his clear explanations helped make the process straightforward. We’ll be sure to pass on your feedback — he’ll really appreciate it.
Very efficient and polite as always
Very efficient and polite as always
Thank you HomeLet
16 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear you received such efficient and polite service once again. Consistency matters, and it’s great to know we’re continuing to meet your expectations.
Renewing my landlord insurance was a…
Renewing my landlord insurance was a seamless exercise. Homelet's agent, Rachel Harvey, was courteous and efficient and a pleasure to deal with. Thank you.
15 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that renewing your landlord insurance was such a seamless experience. It’s great to know that Rachel was courteous, efficient, and a pleasure to deal with. We’ll be sure to pass on your thanks — she’ll truly appreciate it.
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear you received such knowledgeable and well‑prepared support. It’s great to know the service met your expectations.
Excellent Customer service
An excellent customer service by Rachel Harvey throughout my online engagement. It was straightforward, and all my questions were answered promptly and professionally. The adviser was knowledgeable, helpful, and ensured I understood the available options before making my decision. I am very pleased with the service received and would highly recommend them to others.
13 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Rachel provided such excellent customer service throughout your online engagement. It’s great to know everything was straightforward, your questions were answered promptly and professionally, and that her knowledge and clear explanations helped you feel confident in choosing the right options. We truly appreciate your recommendation.
It was a pleasure to have Rachel Harvey…
It was a pleasure to have Rachel Harvey deal with my insurance quote for landlord policies for my two flats which I accepted.
Rachel has a friendly demeanour whilst maintaining a professional and business like manner.
Rachel is no doubt a valued member of the team.
15 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Rachel made the process of arranging your landlord insurance such a positive experience. It’s great to know she combined a friendly demeanour with a professional, business‑like approach, and we completely agree — she’s a valued member of the team. We’ll be sure to pass on your feedback.
Ashanti Reid was a pleasure to talk to…
Ashanti Reid was a pleasure to talk to on the phone clear instructions
15 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Ashanti was such a pleasure to speak with and provided clear instructions throughout your call. We’ll be sure to pass on your feedback — she’ll really appreciate it.
Rachel Harvey
Rachel Harvey, made the process of renewal easy, straight forward & quick.
13 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Rachel made your renewal process so easy, straightforward, and quick. We’ll be sure to pass on your feedback — she’ll really appreciate it.
Rachel harvey
Very good service, a bit too long waiting on the phone though25 minutes
13 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear you received very good service, though we’re sorry you had a 25‑minute wait on the phone. Your feedback is important, and we’ll make sure it’s passed on so we can continue improving.
I had Connor Smith walk me through…
I had Connor Smith walk me through everything and he was great, spoke very clearly and explained everything thoroughly
12 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Connor walked you through everything so clearly and explained all the details thoroughly. It’s great to know he made the process easy to understand. We’ll be sure to pass on your feedback — he’ll really appreciate it.
I spoke to Valentin Valeanu who made…
I spoke to Valentin Valeanu who made the call seemless and everything easy to understand. He was very professional, helpful and remained kind and patient despite my phone connection dropping out a few times meaning we had to start the call over. I understood all the information provided and was very happy overall with the service.
12 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Valentin made your call so seamless and easy to understand. It’s great to know he remained professional, helpful, kind, and patient — even with the connection dropping out and having to restart the call. We’re glad you felt confident with all the information provided and that the overall service left you very happy. We’ll be sure to pass on your feedback — he’ll really value your feedback.
Renewal
Quick, easy and efficient to renew my insurance on the phone with Rachel Harvey, and a good price too.
12 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that renewing your insurance over the phone with Rachel was quick, easy, and efficient — and that you were happy with the price too. We’ll be sure to pass on your feedback, as she’ll really appreciate it.
Outstanding customer service
I had a positive experience with Adam Key. He is professional and helpful. He explained the policy options in details and answered all questions promptly. I will surely recommend HomeLet.
11 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Adam provided such a positive experience. It’s great to know he was professional, helpful, and took the time to explain all the policy options in detail while answering your questions promptly. We truly appreciate your recommendation of HomeLet.
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