Rachel Harvey helped we with everything. She took the time to answer all my questions, put my mind at ease about my concerns, and clearly explained the procedures, resolving all the problems I had wit... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had a great experience with Valentin Valeanu at HomeLet Insurance. He was professional, patient, and explained everything clearly. He helped me choose the right cover for my needs without any pressu... Voir plus
L'entreprise a répondu
Transferred my tenancy liability and contents insurance to my new property today. The call was handled by Enoch Biney, who was wonderful and very helpful. Very smooth process and very happy customer.
L'entreprise a répondu
Hi,I have taken an insurance policy cover today, Rachel Harvey harvey provided my quote and cover in a professional and friendly manner, D Hall
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Coordonnées de contact
4,8
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful explained everything…
Very helpful explained everything clearly
25 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to leave a review. It’s great to hear you received clear explanations and helpful guidance throughout your interaction.
Ashanti Reid Was very helpful and kind
Ashanti Reid Was very helpful and kind
24 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your lovely review. We’re so pleased Ashanti provided the kind and helpful support you deserved. Your feedback means a lot, and we’ll make sure she sees it.
Adam Key - Excellent Professionalism
Adam Key was a professional, helpful and friendly individual to speak with over the phone. Clearly explained the insurance policy options to me with no awkward pressuring - just a slick and polished explanation for me to make an informed decision on the matter. He also answered my questions politely. Thanks Adam!
23 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your kind review. We’re so pleased Adam delivered clear, pressure‑free guidance and supported you with professionalism and friendliness throughout your call. Feedback like yours means a lot, and we’ll make sure he sees it.
Dealings were simple and straight…
Dealings were simple and straight forward.
12 juin 2026
Avis spontané
Réponse de HomeLet
We really appreciate you taking the time to leave a review. It’s great to know everything felt simple and straightforward throughout your experience.
Setting up insurance policy
Spoke to Rachel Harvey to set up insurance policy - was polite, helpful and easy to deal with.
24 juin 2026
Avis spontané
Réponse de HomeLet
We really appreciate you taking the time to leave this review. It’s great to hear Rachel made the process smooth, friendly, and straightforward. She’ll be thrilled to know she made a positive impression.
Very good
Very good, Ashanti Reid helped me and was very clear and positive.
23 juin 2026
Avis spontané
Réponse de HomeLet
We really appreciate you taking the time to share this. It’s great to hear Ashanti supported you with such clarity and positivity. She’ll be thrilled to know she made a difference.
Not sure where all the good reviews…
Not sure where all the good reviews come from. I had a thoroughly uncomfortable experience as a guarantor. This company invited me to upload sensitive documents to 3rd party organisations - not a comfortable request in relation to cyber-security best practice. It also chased for information subsequent to telling me that I had submitted everything that was required. It was impossible to use the website to fix things. The virtual agent was as unhelpful as you would expect. I am typing this up as I await a call-back. Pretty sure I would be able to conjour up Finnegan's Wake by the time I hear back from them.
23 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review and for bringing this to our attention. I’m sorry to hear about your experience. I’ve logged a formal complaint so that we can investigate what has happened in more detail. Once our review is complete, we will contact you directly to discuss our findings and any next steps.
Réponse de HomeLet
Thank you for your kind review. We’re so pleased Ashanti delivered proactive, friendly, and efficient service. Your feedback means a lot, and we’ll make sure she sees it.
Helpful and friendly
Katie was very helpful and made setting everything up very easy.
22 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your kind review. We’re so pleased Katie provided helpful support and made getting everything set up quick and easy. Your feedback means a lot.
Réponse de HomeLet
Thank you for your kind words. We’re glad the communication was clear and made the process straightforward for you.
Renewal of Insurance
Rachel Harvey made the renewal of my policy easy and straightforward. Thank you.
19 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your feedback. We’re delighted to hear Rachel Harvey made your policy renewal easy and straightforward. We’ll be sure to pass your kind words on to her.
I dealt with a lady called Faye
I dealt with a lady called Faye. Absolutely fantastic at her job and made the process so much less of a stress.
19 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing your experience. We’re delighted to hear Faye was absolutely fantastic and made the whole process far less stressful. We’ll be sure to pass your kind words on to her.
Very good
Very good, competitively priced. Rachel Harvey articulate and friendly. Spot on.
19 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear you found the service very good and competitively priced. It’s great to know that Rachel was articulate, friendly, and spot on in supporting you. We’ll be sure to pass on your feedback to her
Ashanti is great
Ashanti was so friendly and bubbly, and talked through everything perfectly. She is definitely very good at her job!
19 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your lovely review. We’re so pleased to hear that Ashanti made your experience such a positive one. Her friendly, bubbly approach and clear explanations really shine through in your feedback, and we’ll be sure to pass your kind words on to her.
Amazing I needed this sorting Rachel…
Amazing I needed this sorting Rachel was very clear with all and managed to sort all out so glad they do calls to onboard you again else my policy would surely have lapsed
18 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Rachel was able to step in and get everything sorted so clearly for you. It’s great to know her explanations were easy to follow and that the onboarding call helped ensure your policy didn’t lapse. We’ll be sure to pass on your thanks — she’ll be delighted to hear it.
I needed to change the rental homes…
I needed to change the rental homes address. I was expecting fee's and grief. What I got was amazing service. All sorted in 10 min, and no cost. Thank you.
18 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear how smoothly everything went when updating your rental address. It’s great to know the change was handled in just 10 minutes, with no fees and no hassle. That’s exactly the kind of service we aim to deliver, and we appreciate you taking the time to share your experience.
Valentin Valeanu Was very helpful…
Valentin Valeanu Was very helpful setting up my insurance
18 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Valentin was so helpful in getting your insurance set up. We’ll be sure to pass on your feedback — he’ll really appreciate it.
Very Helpful
Rachel made the whole process of cancelling my insurance policy very easy despite me not having the policy number to hand!
18 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Rachel made cancelling your policy so easy, even without the policy number to hand. Clear, efficient support is exactly what we aim for, and we’ll be sure to pass on your feedback to her.
I spoke with Adam
I spoke with Adam, who was just so lovely. He gave concise information, asked open ended questions to make sure i understood when he could, and was very honest and open about the information given.
He was absolutely helpful with setting up my policy.
Customer service is top tier and his dedication to ensuring the customer is sorted is impeccable
16 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Adam was so clear, honest, and helpful while setting up your policy. Your feedback about his top‑tier service is greatly appreciated.
Rachel Harvey was professional and…
Rachel Harvey was professional and informative thank you Rachel
18 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Rachel was so professional and informative. We’ll be sure to pass on your thanks to her.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.