The five stars are for Rachel Harvey, who was very patient and helped me with renewal options. I am not happy with the Claims department. They do not implement promised phone calls. I feel they are... Voir plus
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Lisez les avis des autres
Rachel Harvey helped we with everything. She took the time to answer all my questions, put my mind at ease about my concerns, and clearly explained the procedures, resolving all the problems I had wit... Voir plus
L'entreprise a répondu
I had a great experience with Valentin Valeanu at HomeLet Insurance. He was professional, patient, and explained everything clearly. He helped me choose the right cover for my needs without any pressu... Voir plus
L'entreprise a répondu
Transferred my tenancy liability and contents insurance to my new property today. The call was handled by Enoch Biney, who was wonderful and very helpful. Very smooth process and very happy customer.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Coordonnées de contact
4,8
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent customer service
I had an excellent experience with HomeLet. The customer service I received throughout the process was exemplary.
A special thank you to Abigail, who was incredibly helpful, friendly, and efficient. She kept me informed, answered all of my questions, and made everything straightforward from start to finish.
Overall, I'm very impressed with the level of customer service HomeLet provides and would happily recommend them to anyone looking for a professional and reliable service.
9 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for leaving a review. It is excellent to hear that your experience with HomeLet was exemplary from start to finish, and that the level of customer service consistently impressed you throughout the process.
Your special thanks to Abigail are duly noted. It’s great to hear that she was helpful, friendly and efficient, keeping you fully informed, answering all of your questions, and making everything straightforward. Your feedback will be passed directly to the team.
Ashanti who dealt with me today was…
Ashanti who dealt with me today was very kind and helpful
She explained everything what was going to happen in a clear and concise manner. At no time did she make me feel uncomfortable with the questions she was very polite and cheerful and I did appreciate this.
8 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for leaving a review. It is excellent to hear that Ashanti provided such kind, helpful and reassuring support, explaining everything clearly and ensuring you felt comfortable throughout the process. Your feedback highlighting her polite and cheerful manner will be passed directly to the team.
Shirazul helped me changed my policy…
Shirazul helped me changed my policy address and payment date efficiently.
7 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for your feedback.
I’m really pleased to hear that Shirazul was able to help you change
your policy address and payment date so efficiently. I’ll make sure your kind comments are passed on to him.
Very helpful
7 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for your feedback.
I’m really pleased to hear you found the service very helpful.
HomeLet policy renewal
I have been dealing with the Homelet team to renew a policy. Today Rachel Harvey called me to take me through all the details. She was very efficient, courteous and clear in all matters. I really appreciate that. It was a very smooth process
7 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for your lovely feedback.
I’m really pleased to hear your policy renewal was handled so smoothly and that Rachel was efficient, courteous and clear throughout. I’ll make sure your kind comments are passed on to her.
Guarantor Portal - Security & Privacy Concerns
Guarantor Portal – Security & Privacy Concerns
Two issues worth flagging for prospective users and the development team.
First, the password field during account registration has paste functionality disabled. This is widely recognised as poor security practice. It discourages the use of password managers and pushes users toward weaker, manually typed passwords. The NCSC (UK National Cyber Security Centre) explicitly recommends that all online services allow users to paste passwords into web forms.
Second, the verification flow defaults to requesting an unusually broad set of financial data: open banking access, bank statement upload, and HMRC account connection simultaneously. While offering multiple verification routes can speed up the process, defaulting to all three at once feels excessive. Users who are privacy-conscious have no obvious way to opt for the minimum required documents without navigating away from the suggested path. I'd prefer the flow defaulted to the minimum necessary and offered additional options for those who want a faster process.
7 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to share such detailed feedback.
Your comments about password paste restrictions and the verification
journey are really helpful, and I’m sorry for any frustration this
caused. I’ve passed your feedback on to the relevant team so they can
review these points as we continue to improve the service.
it was a very nice experience talking…
it was a very nice experience talking with nathan smith, he help me get my new flat and explains all I need to know regarding tenancy agreement. God Job
6 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for your lovely feedback.
I’m really pleased to hear you had such a nice experience speaking with Nathan Smith and that he was able to help you with your new flat and explain everything you needed to know about your tenancy agreement. I’ll make sure your kind comments are passed on to him.
Homelet experience with Shirazul
Shirazul was extremely helpful with setting me up for what I need to move into my property with peace of mind. Great service.
6 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for your lovely feedback.
I’m really pleased to hear that Shirazul was so helpful in getting
everything set up and giving you peace of mind for your move. I’ll make
sure your kind comments are passed on to him.
Had a great experience with Valentin…
Had a great experience with Valentin Valeanu today. He was friendly, professional and very efficient with explaining everything. Definitely makes the moving process much easier with amazing service like this! Thanks so much.
6 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for your wonderful feedback.
I’m really pleased to hear you had such a great experience with
Valentin and that he made everything clear and efficient. It’s great to know his support helped make the moving process easier for you. I’ll
make sure your kind comments are passed on to him.
HomeLet
Katie Bullard was a very friendly and helpful. She explained everything to me so carefully with her excellent communication skills.
Thank you Katie for making my experience with HomeLet positive.
3 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for your lovely feedback. We’re delighted to hear that Katie was friendly, helpful, and took the time to explain everything so clearly. We’re glad she made your experience with HomeLet such a positive one.
Ashanti was exceptionally friendly and…
Ashanti was exceptionally friendly and helpful and ran through the options quickly and efficiently with a voice and attitude that could brighten up a cold, rainy day in Lincoln - very professional and very engaging. She could sell umbrellas in the Cayman Islands in the height of summer…
3 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for your lovely review. We’re so pleased Ashanti guided you through everything quickly, clearly and with the kind of energy that brightens even the rainiest Lincoln day. Your kind words about her professionalism and engaging manner mean a lot to us.
Thanks Nathan
There's a lot of information to take in and think about when moving and renting, so the help from Nathan on the phone was very much appreciated!! he was so friendly and helpful, made me feel a lot more secure about anything i was unsure of
3 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for your lovely feedback.
I’m really pleased to hear that Nathan was so friendly and helpful,
and that he was able to make you feel more secure about everything
involved in moving and renting. I’ll make sure your kind comments are
passed on to him.
Valentin was very helpful and polite…
Valentin was very helpful and polite and very welcoming.
2 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for your lovely review. It’s great to hear that Nathan’s friendly approach and clear guidance made a real difference, especially when there’s so much to take in during a move. We’re delighted he helped put your mind at ease.
Very good customer support
Rachael Harvey from Homelet was very helpful and patient in setting up cover today. Some of the legal questions asked were lengthy and convoluted, but Rachael took the time to break them down so we could fully understand them.
1 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for your feedback. We’re delighted to hear that Rachael was so helpful and patient while setting up your cover. Some of the legal questions can be a bit lengthy, so it’s great to know she took the time to break everything down clearly for you.
One of the most efficient calls
One of the most efficient calls i have taken from any company needed information or providing a service. Shirazul was exceptional.
1 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for your feedback. We’re delighted to hear that your call with Shirazul was so efficient and that he provided exceptional service. We really appreciate you sharing your experience.
Katie was amazing
Katie was amazing! Super helpful and friendly! Answered all my questions and talked through anything I was unsure on. Great member of staff and super efficient!
1 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for your feedback. We’re delighted to hear that Katie was amazing — friendly, helpful and super efficient throughout. It’s great to know she answered all your questions and made everything easy to understand.
Ashanti was really helpful and…
Ashanti was really helpful and explained everything thoroughly making the process super easy!
29 juin 2026
Avis spontané
Réponse de HomeLet
Thank you for your feedback. We’re delighted to hear that Ashanti was so helpful and explained everything thoroughly, making the whole process super easy. We really appreciate you sharing your experience.
Réponse de HomeLet
Thank you for your lovely feedback about Connor Smith. We’re delighted to hear he was so helpful, and we’ll be sure to pass your kind words on to him.
Connor Lindsay Review
Connor Lindsay was very friendly and easy to talk to. Particularly as we were standing in the middle of a car park when he called. He calmly explained to us what we needed to know and provided good instructions as we proceeded thought the questions.
26 juin 2026
Avis spontané
Réponse de HomeLet
We really appreciate your lovely feedback. It’s great to hear Connor made you feel at ease and explained everything calmly, even in less‑than‑ideal surroundings. He’ll be delighted to know he helped make the process straightforward for you.
Ashanti Reid was friendly
Ashanti Reid was friendly, customer service was a 10/10
Would recommend to anyone thanks Ashanti
26 juin 2026
Avis spontané
Réponse de HomeLet
Thank you so much for your wonderful feedback about Ashanti Reid. We’re delighted to hear her friendly approach and 10/10 customer service made such a great impression. We truly appreciate your recommendation.
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