Rachel Harvey helped we with everything. She took the time to answer all my questions, put my mind at ease about my concerns, and clearly explained the procedures, resolving all the problems I had wit... Voir plus
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Lisez les avis des autres
I had a great experience with Valentin Valeanu at HomeLet Insurance. He was professional, patient, and explained everything clearly. He helped me choose the right cover for my needs without any pressu... Voir plus
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Transferred my tenancy liability and contents insurance to my new property today. The call was handled by Enoch Biney, who was wonderful and very helpful. Very smooth process and very happy customer.
L'entreprise a répondu
Hi,I have taken an insurance policy cover today, Rachel Harvey harvey provided my quote and cover in a professional and friendly manner, D Hall
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À propos de l'entreprise
Écrit par l'entreprise
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
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4,8
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Very clear and helpful from Ashanti Reid
15 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing this lovely feedback. It’s wonderful to hear that your conversation with Ashanti felt so clear and helpful — we’ll make sure your kind words are passed straight to her.
I spoke with Enoch Biney this afternoon…
I spoke with Enoch Biney this afternoon and he was extremely helpful and friendly My query was understood and resolved easily I have been with Homelet for 10 years and have been happy with the service provided
15 juillet 2026
Avis spontané
Réponse de HomeLet
It’s lovely to hear how well Enoch supported you this afternoon. His friendly and extremely helpful approach clearly made your query easy to resolve, and it’s wonderful to know you’ve been happy with HomeLet’s service throughout your 10 years with us. We’ll make sure your kind words are passed straight to the team.
Ashanti was absolutely fantastic
Ashanti was absolutely fantastic! really accommodating and patient with my call and lovely to talk to as well! Excellent customer service, sounded so happy too!
14 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing such a lovely review. It’s wonderful to hear how fantastic, accommodating, and patient Ashanti was throughout your call — and even better that she made the experience feel warm, happy, and genuinely enjoyable. We’ll make sure your kind words are passed straight to her.
I really appreciate the high level of…
I really appreciate the high level of service I received and wouldn’t hesitate to recommend HomeLet to anyone looking for landlord insurance. Thank you again, Rosa, for all your help!
Thiago R. De Oliveira
14 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to share such positive feedback. It is excellent to hear that you received a high standard of service and that you would confidently recommend HomeLet to others seeking landlord insurance. Your appreciation for Rosa’s assistance is duly noted, and your comments will be passed directly to her.
Réponse de HomeLet
Thank you for providing this feedback. It is excellent to hear that your experience was quick, efficient, and entirely hassle‑free. We appreciate you taking the time to share your comments, and they will be passed on to the team.
Rachel Harvey Was an excellent customer…
Rachel Harvey Was an excellent customer service agent who was very informative and patient. Thank you for making the insurance process so easy.
14 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing this feedback. It is excellent to hear that Rachel provided such an informative and patient level of service, and that she helped make the insurance process straightforward and easy for you. Your comments will be passed directly to the team.
Réponse de HomeLet
Thank you for sharing this feedback. It is excellent to hear that Ashanti was very helpful during your interaction, and your comments will be passed directly to the team.
Awful guarantor experience
Awful guarantor experience - HomeLet portal is simply awful. Poor and confusing user experience, sub-par technical implementation, additional confusing steps being required to get anything done, lack of any kind of indication about what is still outstanding, or where you are in the process. I have *zero* confidence the disproportionate amount of sensitive information they collected is even remotely secure. The guarantor contract is draconian, yet pressured into signing with no means of appeal or request for modification. I have no idea why estate agents or landlords use this system. I will be exercising my right to be forgotten at the earliest possible opportunity.
14 juillet 2026
Avis spontané
Réponse de HomeLet
Good morning Andrew. Thank you for taking the time to share your feedback and I’m sorry to hear about your experience.
We’d really like to look into this in more detail and address the concerns you’ve raised. Please could you contact us with your full name and reference number so we can locate your file and review what has happened? Please email the details to customer.experience@homelet.co.uk. Many thanks
Réponse de HomeLet
Thank you for sharing this feedback. It is excellent to hear that you received great service and that the support provided was a massive help in getting everything set up smoothly. Your comments will be passed directly to the team.
Prompt efficient renewal of my policy
Prompt efficient renewal of my policy. Thank you Ashanti Reid!
14 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing this feedback. It is excellent to hear that your policy renewal was handled promptly and efficiently, and your appreciation for Ashanti’s assistance is duly noted. Your comments will be passed directly to the team.
Great service today from Ashanti Reid
Great service today from Ashanti Reid - she was so cheery, friendly and helpful. Would highly recommend. Thanks Ashanti!
14 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing your feedback. It is excellent to hear that Ashanti provided such cheery, friendly and helpful service today, and that your experience was positive enough for you to highly recommend us. Your comments will be passed directly to the team.
So i was due to review my policy and my…
So i was due to review my policy and my debit card was accidentally declined. Doesnt matter, I immediately did the bank transfer as per your auto email reply's instructions. I've send the bank transfer record to you and requested not to debit my card again. But your system keep debiting my card in the following days and your staff emailed me saying i still haven't pay the renewal fee. And ive reply the email with the bank transfer record again yesterday during office hour and today you guys are still trying to debit from my card. Could you please advise what i should do now? Should i contact citizen advise or what?
11 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to share your experience, and I’m sorry for the frustration this situation has caused.
We’d really like to look into this as a matter of priority. Please could you contact us with your policy number so we can locate your policy, review what has happened with the payment and card debits, and get this resolved for you? Please can you email the details to customer.experience@homelet.co.uk. Many thanks.
Very knowledgeable agent Rachel Harvey…
Very knowledgeable agent Rachel Harvey set up a new single property contract as I have moved from a multi-contract due to sale of other rental properties.
13 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for providing this feedback. It is excellent to hear that Rachel Harvey demonstrated strong knowledge while setting up your new single‑property contract, particularly as you transition from a multi‑property arrangement following the sale of your other rentals. Your comments will be passed directly to the team.
Great company to deal with
Efficient and very helpful always. Have been with them for years.
13 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing your feedback. It is excellent to hear that you have consistently found HomeLet efficient, helpful, and easy to deal with, and that this high standard of service has been maintained over the years. Your comments will be passed directly to the team.
Easy and simple to set up the insurance…
Easy and simple to set up the insurance policy.
A thank you to Adam Key!
13 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing your feedback. It is excellent to hear that you found the process of setting up your insurance policy easy and straightforward, and your appreciation for Adam Key’s assistance is duly noted. Your comments will be passed directly to the team.
Every thing was explained in a clear…
Every thing was explained in a clear and concise manner Ashanti Reid was the agent who dealt with this matter.
11 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for leaving a review. It is excellent to hear that everything was explained to you in a clear and concise manner, and that Ashanti provided effective support throughout the process. Your comments will be passed directly to the team.
Great customer service
Enoch Biney gave great customer service today. I wanted to add something to my policy, he explained everything very clearly and ensured I had the cover I needed. Friendly, informative, and professional. Thank you!
11 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for leaving a review. It is excellent to hear that Enoch provided such strong customer service, explaining the policy changes clearly and ensuring you had the appropriate cover in place. Your feedback highlighting his friendly, informative and professional approach will be passed directly to the team.
Abigail Copson was brilliant
Abigail Copson was brilliant. She spoke well and had very good knowledge of the product. I felt that she listened to what I wanted and was able to give good advice.
10 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for leaving a review. It is excellent to hear that Abigail delivered such a high standard of service, speaking clearly, demonstrating strong product knowledge, and ensuring she fully understood your requirements before offering well‑considered advice. Your feedback will be passed directly to the team.
Excellent customer service
I had an excellent experience with HomeLet. The customer service I received throughout the process was exemplary.
A special thank you to Abigail, who was incredibly helpful, friendly, and efficient. She kept me informed, answered all of my questions, and made everything straightforward from start to finish.
Overall, I'm very impressed with the level of customer service HomeLet provides and would happily recommend them to anyone looking for a professional and reliable service.
9 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for leaving a review. It is excellent to hear that your experience with HomeLet was exemplary from start to finish, and that the level of customer service consistently impressed you throughout the process.
Your special thanks to Abigail are duly noted. It’s great to hear that she was helpful, friendly and efficient, keeping you fully informed, answering all of your questions, and making everything straightforward. Your feedback will be passed directly to the team.
Ashanti who dealt with me today was…
Ashanti who dealt with me today was very kind and helpful
She explained everything what was going to happen in a clear and concise manner. At no time did she make me feel uncomfortable with the questions she was very polite and cheerful and I did appreciate this.
8 juillet 2026
Avis spontané
Réponse de HomeLet
Thank you for leaving a review. It is excellent to hear that Ashanti provided such kind, helpful and reassuring support, explaining everything clearly and ensuring you felt comfortable throughout the process. Your feedback highlighting her polite and cheerful manner will be passed directly to the team.
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