The five stars are for Rachel Harvey, who was very patient and helped me with renewal options. I am not happy with the Claims department. They do not implement promised phone calls. I feel they are... Voir plus
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Lisez les avis des autres
Rachel Harvey helped we with everything. She took the time to answer all my questions, put my mind at ease about my concerns, and clearly explained the procedures, resolving all the problems I had wit... Voir plus
L'entreprise a répondu
Ashanti Reid Was so helpful in helping me setup my content insurance for my new flat. So polite and friendly over the phone and she explained everything to me very clearly.
I had a great experience with Valentin Valeanu at HomeLet Insurance. He was professional, patient, and explained everything clearly. He helped me choose the right cover for my needs without any pressu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Coordonnées de contact
4,8
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent professional service by…
Excellent professional service by Rachel Harvey. Fast, efficient and explained everything to me regarding my renewal which I proceeded with.
19 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to leave a review.
I’m really pleased to hear that Rachel provided an excellent,
professional service and was able to explain everything clearly for your
renewal. I’ll make sure your great feedback is passed on to her - it
will be very much appreciated.
Friendly and efficient insurance renewal
I received a call today asking if I wanted to renew my HomeLet insurance. The call from Rachel Harvey was friendly and efficient. Everything was explained clearly and all my questions were answered to my satisfaction. I couldn't ask for a better experience, thank you.
19 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to leave a review.
I’m really pleased to hear that Rachel’s call was friendly and
efficient, and that everything was explained clearly with all your
questions answered. It’s great to know you couldn’t have asked for a
better experience.
I’ll make sure your lovely feedback is passed on to Rachel - it will
be very much appreciated.
Nathan was very nice
Nathan was very nice, patient and helpful and explained everything very well. Also very cheerful too. Very happy with his customer service skills.
18 mai 2026
Avis spontané
Réponse de HomeLet
Thank you so much for taking the time to leave this lovely review.
I’m really pleased to hear that Nathan was patient, helpful and explained everything clearly, and that his cheerful manner made a positive difference to your experience. I’ll make sure your kind feedback is passed on to him and his manager, as it’s always great to see our team recognised for their customer service.
Thank you again for your feedback.
I was really happy with the HomeLet…
I was really happy with the HomeLet service today, I had such a lovely chat with Nathan Smith who was very helpful and so easy to talk to. Would highly recommend him!
18 mai 2026
Avis spontané
Réponse de HomeLet
Thank you so much for taking the time to leave this wonderful review.
I’m delighted to hear that you were really happy with the HomeLet service and that Nathan Smith was helpful and easy to talk to. I’ll make sure your kind comments and recommendation are shared with Nathan and his manager, as feedback like this is greatly appreciated.
Thank you again for your recommendation and for choosing HomeLet.
Adam keys is such a nice guy
Adam keys is such a nice guy, I like his professionalism and detailed manner of handling things. Am very happy with homelet and I recommend them to all.
16 mai 2026
Avis spontané
Réponse de HomeLet
Thank you so much for taking the time to leave this lovely review.
I’m really pleased to hear how happy you are with the service and that Adam’s professionalism and attention to detail made such a positive impression. I’ll make sure your kind comments and recommendation are passed on to Adam and his manager - feedback like this is truly appreciated.
Thank you again for your recommendation and for choosing HomeLet.
Excellent service explained thoroughly…
Excellent service explained thoroughly by Adam Key,cheap too.
15 mai 2026
Avis spontané
Réponse de HomeLet
Thank you so much for taking the time to leave this great review.
I’m really pleased to hear that you received excellent service and that Adam explained everything thoroughly, as well as finding the cover good value. I’ll make sure your kind feedback is passed on to Adam and his manager - it’s very much appreciated.
Thank you again for your feedback and for choosing HomeLet.
Easy setup
Spoke to Nathan Smith regarding tenants insurance today. Process was smooth and quick, and Nathan was extremely helpful.
15 mai 2026
Avis spontané
Réponse de HomeLet
Thank you so much for taking the time to leave this lovely review.
I’m really pleased to hear that the process for your tenants insurance was smooth and quick, and that Nathan Smith was extremely helpful throughout. I’ll make sure your kind feedback is passed on to Nathan and his manager - it’s very much appreciated.
Thank you again for your feedback and for choosing HomeLet
Following a need to renew my policy
Following a need to renew my policy, Rachel Harvey provided excellent service, clear advice. Everything was clearly explained.
15 mai 2026
Avis spontané
Réponse de HomeLet
Thank you so much for taking the time to leave this great review.
I’m really pleased to hear that Rachel Harvey provided excellent service and clear advice, and that everything was explained so well. I’ll make sure your kind feedback is passed on to Rachel and her manager - it’s very much appreciated.
Thank you again for your feedback and for choosing HomeLet.
Customer Service
I can only comment so far on the customer service (I spoke to Nathan Smith) but for that I can say it was so friendly and informative - nothing but praise.
15 mai 2026
Avis spontané
Réponse de HomeLet
Thank you so much for taking the time to leave this lovely review.
I’m really pleased to hear that your experience with our customer service, and with Nathan Smith in particular, was so friendly and informative. I’ll make sure your kind feedback is passed on to Nathan and his manager - it’s very much appreciated.
Thank you again for your comments and for choosing HomeLet.
Very great service! Thank you Nathan Smith
My partner and I are getting our first flat together, so you can imagine it’s very nerve wracking trying to sort everything out. Luckily we had Nathan Smith on our call to talk through every detail and question we had. He was very polite and patient and not at any point did we feel a burden to him.
14 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for your lovely review. Moving into your first flat is a big moment, and we’re so glad Nathan helped make the process feel easier and stress‑free. We’ll be sure to pass on your kind words — he’ll be thrilled. Wishing you both all the best in your new home.
Valentin Valeanu was really helpful
Valentin Valeanu was really helpful. After just one phone call I'm all signed up. He explained the terms thoroughly, and was friendly and polite to talk to, as well as answering the questions I had regarding the service.
Thank you! :)
14 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for your wonderful feedback. We’re so pleased to hear that Valentin was able to get everything sorted for you in just one call. It’s great to know he explained everything clearly, answered your questions, and made the experience friendly and straightforward.
We’ll be sure to pass your kind words on to him. Thank you again for taking the time to share your experience.
We are just moving into our new…
We are just moving into our new property and Adam Key called to assist me with home insurance he was absolutely amazing went through everything with me , made it sound simple and was easy to talk to and understand , he was friendly and if I need anything I will definitely call him again
I 100% recommend them they as one of the points I found good is you don’t get charged to make a change as some or most other companies do they weren’t extremely expensive either and the cover is excellent
13 mai 2026
Avis spontané
Réponse de HomeLet
Thank you so much for taking the time to leave this wonderful review.
I’m delighted to hear how helpful Adam was in setting up your home insurance - it’s great that he made everything clear, easy to understand and was so friendly and approachable. We’re really pleased you’re happy with the level of cover, the pricing, and the flexibility around making changes to your policy.
We’ll make sure your lovely feedback is passed on to Adam - it will mean a lot to him. Enjoy your new home, and if you need anything in future, we’ll be here to help.
Rental guarantee insurance
A good product well explained by Rosa Johnson who offered excellent customer service
12 mai 2026
Avis spontané
Réponse de HomeLet
Thank you so much for taking the time to leave this review.
I’m really pleased to hear you’re happy with the rent guarantee
product and that Rosa explained everything clearly while providing
excellent service. We’ll make sure your kind feedback is passed on to
her - it will mean a lot.
Excellent service fully understood what…
Excellent service fully understood what i was saying and fully explained everything to me so I understood everything
12 mai 2026
Avis spontané
Réponse de HomeLet
Thank you so much for your lovely feedback.
I’m really pleased to hear you felt fully listened to and that
everything was clearly explained. It’s great to know you came away with
a full understanding. Thank you for taking the time to share your
experience.
Connor Smith is very helpful and…
Connor Smith is very helpful and patient. Since my first language is not Englishe, he explained everything to me in detail.
8 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing your experience. We’re so glad to hear that Connor was helpful and patient, and that he took the time to explain everything clearly. We truly appreciate your feedback and are always here to support you.
As I prepared a quote online the…
As I prepared a quote online the phonecall with Adam key went very smoothly. He listened to my concerns and offered advice around them to get me the best deal possible thank you
5 mai 2026
Avis spontané
Réponse de HomeLet
We appreciate you taking the time to leave this review. It’s great to hear that Adam provided clear advice and support while helping you prepare your quote. Ensuring our customers feel heard and well‑informed is a top priority, and we’re glad that came through.
Thank you again for choosing us.
The Helpful Staff member called, " Lauren Loake. " I just wanted to tell HomeLet Property…
I just wanted to tell HomeLet Property Insurance company.. That l had the pleasure to have " Lauren Loake " as My Home Insurance Executive Advisor [ Policy :-# PHLI 80*****/01 ]. She was so Polite, Helpful, Knowledgeable on the Policy details and gave Me a 1st Class Customer Experience, 5*, 10/10 Score for information given.
I would definitely recommend her as a ' Go To ' Home Insurance Executive Advisor. Needless to say, l Paid My yearly bill / fee for Home Cover !!
Thank You again Lauren, for making Me feel valued and welcome. I am happy to be with HomeLet.
Kind regards,
Mr. Marcus Hawkins, Customer.
7 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that Lauren provided a first‑class experience, with polite, helpful and knowledgeable support on your policy, and that you felt valued and welcome throughout. It’s great to know you’re happy with your cover and would recommend Lauren as a ‘go to’ advisor. We’ll make sure your wonderful feedback and 5* rating are passed on to Lauren and the team.
Excellent service
Adam was really helpful in explaining everything and answering any questions i had regarding my new policy great service
7 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to leave this review. We’re really
pleased to hear that Adam was helpful in explaining everything and
answering your questions about your new policy. It’s great to know you
felt you received a great service. We’ll be sure to pass your kind
feedback on to Adam and the team.
Easy to sort home insurance as Homelet…
Easy to sort home insurance as Homelet have a great customer service team whom you can speak to quickly and easily by telephone. Today Rachel Harvey was very helpful, efficient and patient. Thank you Homelet.
5 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to leave this review. We’re delighted to hear that you found it easy to arrange your home insurance and that you were able to speak with our team quickly by telephone. It’s great to know Rachel was helpful, efficient and patient throughout your call. We’ll make sure your kind feedback is passed on to Rachel and the rest of the team at HomeLet.
Excellent Customer Service
I called regarding clarity on the changes of my policy, the operator I spoken to wad Enoch Biney and not only was he informative, he was very professional with a calm demeanour over the phone.
He answered the questions I asked and explained it very clearly, thus putting my mind at ease.
6 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to share this feedback. We’re really
pleased to hear that Enoch was informative, professional and calm when
explaining the changes to your policy, and that his clear answers helped
put your mind at ease. We’ll be sure to pass your kind comments on to
Enoch and the team.
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