The five stars are for Rachel Harvey, who was very patient and helped me with renewal options. I am not happy with the Claims department. They do not implement promised phone calls. I feel they are... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Rachel Harvey helped we with everything. She took the time to answer all my questions, put my mind at ease about my concerns, and clearly explained the procedures, resolving all the problems I had wit... Voir plus
L'entreprise a répondu
Ashanti Reid Was so helpful in helping me setup my content insurance for my new flat. So polite and friendly over the phone and she explained everything to me very clearly.
I had a great experience with Valentin Valeanu at HomeLet Insurance. He was professional, patient, and explained everything clearly. He helped me choose the right cover for my needs without any pressu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Coordonnées de contact
4,8
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful, efficient & friendly
Valentin was very polite, helpful & gave me a callback at the time I needed. Cheaper insurance than I’ve been offered to homes previously and he explained everything in good detail.
6 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to leave this review. We’re delighted
to hear that Valentin was polite, helpful, and able to call you back at
a time that suited you, as well as finding you cheaper insurance than
you’ve had before. It’s great to know his clear explanations helped you
feel confident in your cover. We’ll make sure your kind feedback is
passed on to Valentin and the team.
Poor workflow in the Homelet Portal
My student son's rental agent is using the Homelet portal for onboarding checks and it is the most poorly designed tenant onboarding platform that I have ever come across. For his house-share there are 6 tenants and 6 guarantors. My son and I could see when our own checks were complete, but there was no visibility of the progress for the other parties. We were completely reliant on the estate agent to send out emails listing the missing information (they only did that intermittently, so we had to prod them for updates). Even then the mixed communication channels meant some of the parties got confused about whether they should be replying to the emails with the information attached or uploading it to the portal, which further slowed things down.
When all the checks were eventually complete, all parties were asked to sign the agreement at the same time. This was poor workflow, because the tenants couldn't actually physically sign until all the guarantors had signed. Although it was mentioned in the prompt, they were confused about it. Even when all the guarantors had signed, the tenants received no further prompt to sign the contract, so how were they supposed to know? It was also impossible to track who hadn't signed because as soon as you've signed you lose access to the partially signed document and don't see the other signatures that have been added.
5 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing this detailed feedback, and I’m really sorry
for the experience you and your son have had with the onboarding portal.
We take your comments very seriously, particularly around lack of
visibility, confusing communication, and the signing workflow. If you’re
comfortable doing so, please could you provide a few further details
(such as your full name or reference number of the application) so we can look into this specific case in more
detail. Please email the details to customer.experience@homelet.co.uk or complete the information request via Trustpilot. Many thanks Jo - HomeLet Customer Experience Team
Excellent service from start to finish
Excellent service from start to finish. Adam Key made the whole process simple, clear, and completely stress-free. He found me a very competitive price, and I now have real peace of mind knowing my home is properly covered. I would highly recommend both Adam and the service.
5 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for sharing this wonderful feedback. We’re delighted to hear that Adam was able to make the whole process simple and stress‑free, and that he found you a competitive price that gives you real peace of mind. It’s great to know you’d highly recommend both Adam and the service. We’ll be sure to pass your kind comments on to him and the team.
Great service with quick and neat info
Very happy with the service by Connor Smith, approaching with quick and neat information I need to know about insurance during tenancy, explaining the details clearly, and answering my questions promptly.
5 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to leave this review. We’re really
pleased to hear that Connor provided you with clear, concise information
about your insurance during the tenancy and was able to answer your
questions promptly. It’s great to know you’re happy with the service you
received. We’ll make sure your kind feedback is passed on to Connor and
the team.
Long tedious checks
Long tedious checks, full of irrelevant questions.
Instead, they should have focused in the basics: a) Do you have enough money to pay the rent? b) Do you have your visa/citizenship/permanent status/etc?
And by the end of the process they also used the occasion to try to sell you insurance by trying to trick you into thinking it's mandatory or you wouldn't get the rent, or something. Predating on the vulnerable.
2 janvier 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations, and we’d really like to understand more about what happened so we can look into this properly.
The referencing process does require certain checks, but the concerns you’ve raised — particularly around the relevance of questions and how insurance was presented — are important for us to investigate.
If you’re willing, please could you share a few more details with us, such as the address of the property you were applying for or the reference number of your application? This will help us review your case accurately and address the issues you’ve highlighted.
Thank you again for bringing this to our attention. We’d appreciate the chance to look into it further.
Excellent experience. …
Rob was a very nice person who explained everything to me .
As a senior it was so nice to speak to a person who was so helpful and explainted everyting to me.
Also, so nice to speak to a person which i could understand.
Thank you Rob.
1 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to leave your review. We’re really pleased to hear that Rob was able to support you so clearly and helpfully. It’s great to know his explanations made the process easier, especially as you mentioned how important clear communication is for you.
We’ll make sure your feedback is passed on to him. Thank you again for sharing your experience.
Adam Key was really helpful
Adam Key was really helpful. Explained everything clearly and was really easy to understand over the phone. Great customer service
1 mai 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that Adam was able to support you so clearly and that you found the call easy to follow. Great customer service is something we take seriously, so it’s great to know he delivered that for you.
We’ll be sure to pass your feedback on to him. Thank you again for taking the time to share your experience.
Réponse de HomeLet
Thank you for your feedback. We’re really pleased to hear that Adam was able to help and that you found the support useful. We’ll make sure your comments are passed on to him.
The lady that dealt with me
The lady that dealt with me, was very polite , spoke clearly , explaining every thing ,
30 avril 2026
Avis spontané
Réponse de HomeLet
Thank you for your review. We’re really pleased to hear that the advisor you spoke with was polite, clear, and took the time to explain everything to you. It’s great to know the communication was helpful and easy to follow.
We appreciate you sharing your experience with us.
Efficient and helpful service received…
Efficient and helpful service received from Rachel Harvey when I renewed my landlord's insurance policy.
30 avril 2026
Avis spontané
Réponse de HomeLet
Thank you for your feedback. We’re really pleased to hear that Rachel provided efficient and helpful support when renewing your landlord insurance policy. We’ll make sure your comments are passed on to her.
Thank you again for taking the time to share your experience.
Staff and service
29 avril 2026
Avis spontané
Réponse de HomeLet
Thank you for leaving us a 5 star review
Rosa was extremely helpful and…
Rosa was extremely helpful and knowledgeable when talking through the policy
29 avril 2026
Avis spontané
Réponse de HomeLet
Thank you for your kind feedback. We’re delighted to hear that Rosa was able to support you and provide clear, knowledgeable guidance on your policy. We’ll be sure to pass your comments on to her.
Long distance thank you.
This feed back is credited to the exceptional customer service I received from Rachel Harvey during my insurance renewal process. Living in Australia, I find dealing with organisations can sometimes be difficult and, on occasions, stressful due to time differences and distances. Rachel took the time and effort to contacted me in person (taking in account the time difference) to give me a polite gentle reminder that my insurance needed to be renewed. Rachel renewed my insurance in a matter of minutes over the phone, taking the her time and explaining all the legal terminology and their meaning in plain English. Rachel was very polite and professional during this process. I congratulate her on her professionalism and look forward to dealing with her in the future as I will be asking for her by name. Well done Rachel. Thank you
28 avril 2026
Avis spontané
Réponse de HomeLet
Thank you for your lovely review. We’re so pleased to hear how helpful Rachel was throughout your renewal process, particularly with the added difficulty of time zones and distance. It’s great to know she was able to make everything clear, simple, and stress‑free for you. We’ll be sure to share your comments with her—she’ll be thrilled. We look forward to supporting you again next year.
Excellent service from Adam Kay
Excellent service from Adam Kay, super friendly and helpful!
28 avril 2026
Avis spontané
Réponse de HomeLet
Thank you for the great review! It’s wonderful to hear that Adam was so friendly and helpful during your experience. He’ll be very pleased to know his support made a difference.
Réponse de HomeLet
Thank you for your review. We’re pleased to hear you were happy with the service and truly appreciate your feedback.
Rachel was very polite and efficient
Rachel was very polite and efficient
She ensured that all was explained clearly to me and answered my queries with good knowledge and patience
The whole experience was very streamlined and easy for me
27 avril 2026
Avis spontané
Réponse de HomeLet
Thank you for your lovely feedback. We’re delighted to hear that Rachel provided such polite, efficient and knowledgeable support, and that everything was explained clearly for you. It’s great to know the process felt streamlined and easy. We’ll be sure to share your comments with her.
Profesional and helpful
Valentin explain everything well and make you understand any enquiries regarding application to the property
21 avril 2026
Avis spontané
Réponse de HomeLet
Thank you for taking the time to leave a review. It’s great to hear that Valentin was able to explain everything so well and support you with your application enquiries. Your feedback will mean a lot to him.
It is good to deal with someone knowledgeable and friendly.
Choosing Insurance is always an anxiety producing experience, however, it was made easier by the staff I spoke to. Rachel Harvey was friendly, patient and helpful. There were a lot of questions and repetition but she remained cheerful and polite. It is good these days to deal with someone who sounds interested and seems to enjoy what she is doing. She has a pleasant and intelligent voice and despite the process taking so long because of all the protocols she remained sympathetic.
24 avril 2026
Avis spontané
Réponse de HomeLet
Thank you for your lovely review. It’s wonderful to hear how much Rachel’s friendliness, patience and clear explanations helped put you at ease throughout the process. We know insurance can feel overwhelming, so we’re really pleased she was able to make everything feel manageable and straightforward. Your comments will mean a great deal to her.
Ashanti Reid had a very clear voice…
Ashanti Reid had a very clear voice which made the who transaction a pleasure. Ashanti Reid was very clear in detailing the products that were being offered.
24 avril 2026
Avis spontané
Réponse de HomeLet
Thank you for your feedback. We’re pleased to hear that Ashanti’s clear communication made the whole transaction a positive experience. We’ll be sure to pass your kind comments on to her.
Brilliant customer support
Lauren Loake was absolutely brilliant! She was warm, clear, and so supportive while helping me with my home insurance for my new flat. Her service was genuinely outstanding and made the whole process feel easy and stress‑free. Highly recommend her!
24 avril 2026
Avis spontané
Réponse de HomeLet
Thank you for your wonderful feedback. We’re delighted to hear that Lauren provided such warm, clear and supportive service while helping you with your home insurance. It’s great to know she made the process feel easy and stress‑free. We’ll be sure to pass your kind words on to her.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.