First photo paint by numbers we had was great. Ordered another and this one has been so badly done my tuxedo cat who was star of the paint by numbers looks like a blob of paint as they went same colou... Voir plus
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This company is NOT based in the UK Packaged arrived in a badly damaged box and still not received the promised refund. It's a shame as the product itself looks ok (it was for a gift) but the tim... Voir plus
my husband bought me a blue lobster paint by numbers. It came with everything needed, including a small magnifying glass to help with the very small areas. All the paints and brushes were perfect t... Voir plus
L'entreprise a répondu
Unable to comment on quality of order still not received it since ordering 23rd February. They should say how long delivery will be before taking the order. Evri have now said they have had the orde... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We use the finest quality materials and offer only the best service, with competitive prices and quick delivery, making it easier than ever to create a beautiful DIY canvas for your home or for a thoughtful gift. Your satisfaction and happiness is our priority. We look forward to serving you and giving you the best shopping experience :)
Coordonnées de contact
Royaume-Uni
- Support@houseart.uk
- houseart.uk
3,6
Moyen
855 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
4 weeks still no delivery
4 weeks still no delivery, have sent them numerous messages, keep getting same message back "Please be Patient," I think I have , now requested a refund, waiting for an answer. I got a one from another company delivered next day . Says UK on the website does not mention despatched from China. Do not trust this company. Very dissapointed.
Update on my review. Received an e mail from this company, have now received a refund , my parcel arrived yesterday 16/3/26 nearly five weeks from ordering,although it did take until I reviewed on Trustpilot, to resolve this. If they declared dispatched from China it would help buyers.
13 février 2026
Avis spontané
Réponse de Houseart
Dear Customer,
We’re very sorry to hear about the delay with your order and completely understand how frustrating this must have been, especially after sending multiple messages without receiving a helpful response. We sincerely apologize for the inconvenience caused.
To help us resolve this matter promptly, we have sent you a message via Trustpilot requesting your order information. Once we receive it, our team will personally review your case and work with you to arrange a suitable solution, whether that be a refund or another resolution.
Thank you for bringing this to our attention. Your feedback is extremely valuable and helps us improve our service and delivery communication.
Kind regards,
Houseart Team
success after complaining
After complaining 2 times and giving this company a bad review,i would like to congratulate them now on sorting the problem out.
I hope they can sort the delivery side of things to run a more efficient service.
Thankyou
15 février 2026
Avis spontané
Réponse de Houseart
Dear jan collis,
We’re truly very sorry to hear about your experience and completely understand how disappointing and frustrating this must have been, especially as the paint by numbers kit was intended as a gift for your mother. Waiting several weeks without receiving a response is certainly not the level of service we aim to provide, and we sincerely apologize for this.
We would very much like the opportunity to resolve this matter for you. To help us locate your order and assist you as quickly as possible, we have sent you a message via Trustpilot requesting your order information. Once we receive it, our team will review your case as a priority and work towards a suitable solution for you.
Thank you for bringing this to our attention. Your feedback is extremely important to us and helps us continue improving our service.
Kind regards,
Houseart Team
Ships from Chinar…
The website in no way makes it clear that the products ship from China and will take AGES to arrive.
2 mars 2026
Avis spontané
Réponse de Houseart
Hello,
Thank you for your feedback. We completely understand your frustration regarding delivery times and the lack of clarity during the ordering process.
Some orders can occasionally take longer to arrive than expected, and we sincerely apologize for any inconvenience this may have caused. We are committed to providing updates and support to ensure your order reaches you as smoothly as possible.
Dear Customer Zoe,
We have already reached out via Trustpilot to collect the information needed to help resolve your order, and we are fully committed to assisting you until the issue is resolved. Your satisfaction is very important to us, and we appreciate your patience while we work on this.
Thank you for your understanding.
Kind regards,
Houseart Team
Should be Houseart.China
Ordered over 3 weeks ago and still waiting. Note the name Houseart.uk is misleading, this is a Chinese business with goods shipped from China. Delivery times quoted are optimistic, the actual process is that orders take around a week to be processed and shipped but will then be held in customs for who knows how long. Once over that hurdle they will enter the mysterious world of Evri for final delivery if you are lucky.
Update: After chasing Evri and complaining to Houseart, I finally received my order (took 31 days) and a 50% refund. Houseart were very prompt at replying and refunding so upgraded this review from 1 star. They did, however, request this review be removed so only upgraded to 2 stars.
13 février 2026
Avis spontané
Réponse de Houseart
Dear Customer,
We’re very sorry to hear about the delays with your order and completely understand how frustrating this must be. We also appreciate your feedback regarding our website and shipping information, and we will take it into account to help improve clarity for future customers.
To help us resolve this matter promptly, we have sent you a message via Trustpilot requesting your order information. Once we receive it, our team will personally review your case and assist you as quickly as possible.
Thank you for your patience and for bringing this to our attention. Your feedback is very valuable and helps us continue improving our service and delivery experience.
Kind regards,
Houseart Team
What a great company love doing…
What a great company love doing painting can’t wait for the next one
7 mars 2026
Avis spontané
Réponse de Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
Loved this paint by numbers
I have loved doing the paint by numbers that I purchased from Houseart. The paints and canvas are great quality. I chose 36 paints for my picture, had to deduct a star as a couple of the smaller areas the number was blurred and I couldn’t make out what it was even with the magnifying glass and guide, so picked a colour that was in the area. But I will be purchasing another very soon. All in all one of the best paint by numbers I have done.
7 mars 2026
Avis spontané
Réponse de Houseart
Dear Customer,
Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed working on your paint by numbers and that you were happy with the quality of the paints and canvas. It means a lot to us to know it’s been one of the best paint by numbers you’ve done.
We also appreciate you sharing your experience regarding the small areas where the numbers were difficult to read. Your feedback is very helpful and will be shared with our team as we continue working to improve the clarity of our canvases.
Thank you again for your support, and we’re very happy to hear that you’re planning another project soon.
Kind regards,
Houseart Team
Love it!
All paints came as expected and the image looks good. I bought this as a present for my partner and she can't get enough!
16 janvier 2026
Avis spontané
Réponse de Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
Great choices of pictures and good quality
Great choices of pictures and I loved the colourful options. Lovely brushes and clear instructions. Completed picture is good quality.
6 mars 2026
Avis spontané
Réponse de Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
Keep your money or buy something else…
Keep your money or buy something else for your kid, ABSOLUTELY 0 RESPONSE FROM COSTUMER SERVICE .
Says 15 days and my order No. #GUK89354 nowhere to be found.
Absolute joke of a company
18 février 2026
Avis spontané
Réponse de Houseart
Dear Ionut Poleacu,
We sincerely apologize for the lack of response from our customer service regarding your order. This was due to an oversight on our side, and we completely understand how frustrating this must have been.
To ensure we can identify your order correctly and resolve this matter promptly, we kindly ask you to provide the email address used for your order. For your convenience, we have also sent you a message via Trustpilot so you can share the necessary information securely.
Thank you for your understanding and for bringing this to our attention. Your feedback helps us improve our service and prevent situations like this in the future.
Kind regards,
Houseart Team
Wouldn’t use again
Our picture was sent having been folded , not rolled and the box was squashed . We are unable to use as so creased. Tried three times to email with photos, kept saying hadn’t got them and then got a random email to say can’t see the photos !! Following on with more emails requesting refund but still no response .
We have now had contact and full refund provided . My suggestion to the company is not to ignore emails sent , a response is all we require . This will help the business in the future as customers just need someone to talk to.
5 février 2026
Avis spontané
Réponse de Houseart
Dear Sharon，
We are very sorry for this experience, and we want to clearly acknowledge that in this case, we made a mistake.
The canvas should never have been folded, and the condition of the packaging you described does not meet our standards. We also sincerely apologise for the communication issues you encountered when trying to send photos — that should not have added further frustration.
As soon as we were able to properly review the situation, we issued a full refund to resolve the matter promptly. When something goes wrong, we believe in taking responsibility and putting it right.
We are currently reviewing our packaging procedures and customer support processes to ensure this does not happen again. We are a small and growing team, and situations like this help us improve our systems and service.
We genuinely apologise again for the inconvenience caused.
Kind regards,
Houseart Team
Great product
Great product. Superb choice of paintings on the website. Took over 3 weeks to arrive but I knew this would be the case when ordering. Great cake for money.
28 février 2026
Avis spontané
Réponse de Houseart
Dear Customer,
Thank you so much for your lovely feedback. We’re delighted to hear that you were pleased with the product and enjoyed the wide choice of paintings available on our website.
We also truly appreciate your understanding regarding the delivery timeframe. Your patience means a great deal to us, and we’re continuously working to improve our shipping experience while maintaining the value and quality our customers expect.
Thank you again for your support — we hope you enjoy creating your artwork and look forward to serving you again in the future.
Kind regards,
Houseart Team
Avoid - item not sent
Ordered a paint by numbers on 10th Feb for a birthday on 22nd Feb. Very misleading website that quoted 3-5 working days for delivery and look like it's in the UK, when in fact your orders from China. No sign of the order, tracking has been stuck for almost 3 weeks when I write this on 27th Feb. Customer service non existent and no update as to when the order will be received. Took a week for them to respond to my email to say they would despatch now but it said despatched on 11th Feb. AVOID AT ALL COSTS
27 février 2026
Avis spontané
Réponse de Houseart
Dear Natasha Seeney,
We’re truly very sorry to hear about your experience and completely understand how frustrating and disappointing this must have been, especially as the order was intended for a birthday. We also sincerely apologize for the confusion regarding delivery timelines and the delay in tracking updates. This is certainly not the level of service or communication we aim to provide.
Our team would very much like the opportunity to review your order status in detail and resolve this matter for you as quickly as possible. Please contact us directly at support@houseart.uk
, and we will personally prioritize your case, provide a clear update, and assist with an appropriate solution.
Thank you sincerely for bringing this to our attention. Your feedback is extremely important to us and helps us continue improving our delivery communication and customer support.
Kind regards,
Houseart Team
This company is dreadful
This company is dreadful! They would not give me a refund, I gave them a bad review and they said they would only refund me if I changed my review to a good one. I see they have done this to other people. This is awful and they should be held to account. DON'T USE THIS COMPANY there are plenty others of much better quality!
4 février 2026
Avis spontané
Réponse de Houseart
Dear Ada Masters,
We are sorry to hear about your experience. For transparency, we would like to clarify that a full refund has already been issued for this order as a gesture of goodwill. Despite this, the negative review remains.
At Ada Masters, we continuously strive to improve our products and service, and we appreciate all feedback—positive or negative—as part of our journey to grow and provide the best experience possible for our customers.
Kind regards,
Houseart Team
Perfect for couples
I got this as a gift for me and my girlfriend to do and it was such a great idea! It’s really nice for us to have something to do every weekend whenever we get a spare hour here or there. We’re so excited to see what it looks like when it’s finished!
16 février 2026
Avis spontané
Réponse de Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
Cute custom paint by numbers
My husband bought me a custom paint by number canvas for my birthday from our kids, using a photo of us which was adorable! Great selection of brushes, paints and it even came with a framing kit. Very happy customer. Only thing I would say is it is weird that Google listings and the websites state “UK” when the product came from china, and consequently took a bit longer than expected! No reflection on product, just a remark.
16 janvier 2026
Avis spontané
Réponse de Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
Great products
I’ve done two paint by numbers now; one a custom print of my dog and the other of a watercolour heart. They look amazing and I’m now buying more! Can’t wait for the next lot to arrive will be ordering on the 3 for 2 offer. Delivery takes a little while, which they do state so if you’re happy to wait it’s worth it.
11 février 2026
Avis spontané
Réponse de Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
SCAM!!
SCAM!!! Avoid this company!
Package never arrived and they are pushing for an exchange and refusing to refund my money. Their website states “30 day no reason money back guarantee” which is obviously not true. Im going to report this company!
10 février 2026
Avis spontané
Réponse de Houseart
Dear Customer,
We’re truly very sorry to hear about your experience and completely understand how frustrating it must be not to have received your order. This is certainly not the level of service we aim to provide, and we take concerns like yours very seriously.
Our team would very much like the opportunity to review your case and resolve this for you, whether through a replacement, arranging a refund, or another solution based on your preference. Please contact us directly at support@houseart.uk
, and we will personally prioritize your case to ensure it is handled as quickly as possible.
Thank you sincerely for bringing this to our attention. Your feedback is extremely important to us and helps us continue improving our service.
Kind regards,
Houseart Team
I have just completed a Houseart…
I have just completed a Houseart painting. I have thoroughly enjoyed doing my highland cow it’s wonderful for doing on long winter days, and it looks great can’t wait to hang it on my kitchen wall.
9 février 2026
Avis spontané
Réponse de Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
The picture choice is good
The picture choice is good, especially being able to choose the detail level. I went medium but might go high next time.
They do ship from China so allow a couple of weeks for delivery but if you plan ahead this isn't a problem.
1 février 2026
Avis spontané
Réponse de Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
High quality product
Ordered as a Christmas present. Great product with a high quality materials and lots of fun!
8 février 2026
Avis spontané
Réponse de Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
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