House of Beauty Retail Ltd (BRITISH RETAILER) Avis 

Absolutely appalling customer service- I wish I had read the other reviews before ordering. I ordered a dust collector in April which was £349. Despite the website saying it was in stock I then received an email saying it was out of stock and there would be a delay. No update regarding how long it would take to arrive, after 3 weeks I finally receive my order, my requests for updates regarding my order during that 3 weeks period were ignored. The item was good quality and I was pleased with it until it stopped working about 6 weeks later. I contacted House Of Beauty, returned the order and received no correspondence from the company, they didn’t discuss what problems I was having with it, how it stopped working etc. They returned it the same day they received it saying it was working fine, despite me sending a video showing that it was not working. It worked intermittently for a week or so then stopped working completely again, so I was offered an immediate replacement if I returned the defective equipment. That was over 6 weeks ago, and I have received nothing. I have been more than patient with the company, but with my attempts to contact them being ignored and no updates about my order I am forced to take legal action as I am almost £400 out of pocket including the postage I have had to pay to return the item twice, and almost 6 months after placing the order I have nothing. DO NOT ORDER FROM THIS COMPANY. I would rate zero stars if I could.

AWFUL COMPANY DO NOT TRUST OR BUY FROM HOUSE OF BEAUTY! I'm reporting this woman to the Ombusman. She is ignoring my emails and WhatsApp messages. Hers T's & C's are not above the law. AVOID AVOID AVOID AT ALL COSTS!! SCAM COMPANY!

Piszę tą opinię ponieważ Firma jawnie oszukuje klienta po mojej negatywnej opinii na Google kazali mi usunąć tą opinię tłumacząc się że wyślą produkt później szantażowali że muszę usunąć komentarz dopiero wtedy otrzymam zwrot w ten oczywiście ani pieniędzy ani fartuszków .
Nie zostawię tej sprawy zgłoszę firmą których są produkty w sklepie że ta firma oszukuje klientów . Wszystkim polskim firmą napiszę i wyślę informacje!!
Jeśli nie otrzymam zwrotu oraz skontaktuje się z innymi poszkodowanymi i zgłosimy to do urzędu skarbowego , mój bank już ma zgłoszoną próbę wyłudzenia pieniędzy ! Daje wam ostatnią szansę albo zwrot albo nie zostawię tej sytuacji jak inni poszkodowani . A znajomi z UK mi w tym pomogą !!

I had purchased many products from this company in the past, but my latest experience was absolutely terrible.

I ordered two bottles of gel, but only one was included in my package. Mistakes happen, and I completely understand that. However, the way their customer service handled the situation was appalling.

I contacted them through every channel I could find, but they completely ignored my messages. After several days, they finally replied by email, apologised, and I thought the issue would finally be resolved. Instead, they ignored me again for another week. Eventually, they told me they would refund me for the missing item, but the refund never arrived.

It’s unbelievable that this company lost a loyal customer over just £18. Absolutely disgraceful customer service. I will never buy from them again, and I cannot recommend them to anyone.

Scam company I ordered a hair dressing basin £375 it turns up in a box that looked like it had been in a war zone its labels showed it had been returned to house of beauty 3 times as damaged .the basin was smashed to pieces yet repacked and dispatched to me .customer service none existent company address showing store does not exist complaint with pay pal for refund .do not use this company it’s a fraud.

Highly recommend House of Beauty Retail. Great services, fast communication. Received my second parcel with few free item after someone stole my first order. Thank you

Crooks! Avoid avoid avoid
How a company can rob people of their hard earned money is disgusting. Money spent on stock for our businesses that we never receive
Much like every other review on here they just don’t send the item then ignore you
I’ve reported to my bank in hope I will get my £114 back and I will be also reporting to trading standards in hope this place gets shut down so they can’t take advantage of any one else

DO NOT ORDER FROM HOUSE OF BEAUTY BECAUSE YOU WILL LOSE YOUR MONEY AND TIME WAITING FOR ORDER!!!!! SHOCKED , DISSAPOINTED!! I HAVE NO WORDS. DON'T BE STUPID AND DON'T MAKE MY AND OTHERS MISTAKE! ! ! POLICE WILL SOON SEE WHAT YOU HAVE DONE TO MANY PEOPLE. SHAME!!!
GOD WILL JUDGE YOU BE AFFRAID. SHAME!!!!!!

Extremely disappointed with House of Beauty.

I placed my order on May 31st and was told it would arrive by June 8th. It is now well past the expected delivery date and I still have not received my order. The tracking information has shown no updates since June 7th, leaving me with no idea where the package is or when it will arrive.

The customer service is incredibly poor and frustratingly slow. Instead of providing timely updates or resolving the issue efficiently, customers are left waiting without clear information about their orders.

This has been a very disappointing shopping experience. If you cannot deliver orders within the promised timeframe, the least you can do is keep customers properly informed. I would not recommend House of Beauty based on my experience.

Ordered a lipstick on 10/5. Paid £5.99 for tracked DPD delivery, which was due between 15/5 and 19/5. Guess what? It never turned up. When I complained initially I was given a Royal Mail tracking number which gave me no information. Not DPD. And when I complained again to say the order never turned up and I want a refund, I didn’t get any response at all. I wish I’d read the reviews before ordering with this company. AVOID! I don’t know how they get away with it.

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Emma
6 reviews
2 hours ago
New
AVOID!,AVOID!,AVOID!

I bought a product from this shop and it took weeks and weeks to arrive, no …More

Maksym Semerun
2 reviews
3 months ago
I highly recommend this shop. I purchase products for my business and everything is always delivered on time and without any issues. Once I received items with defects, but they replaced them without any unnecessary complications. All questions are handled quickly and professionally. Well done!

Janet Nicholas
Local Guide·14 reviews·1 photo
4 months ago
What an absolute rip off. They advertise one thing and send you a completely different version of what you ordered. I ordered yellow tiflon 250 grit good quality nail files. What I received was grey cardboard 180 grit cheap and nasty nail …More

House Of Beauty Retail Ltd (owner)
3 months ago
Thank you for your feedback, Janet.

We’re very sorry for the confusion with your order. Due to a packing mistake on our side, you received a different product than the one originally ordered. The nail files sent to you were actually a more expensive, professional-grade brand, individually packaged to ensure higher safety and hygiene standards.

We sincerely apologize for the inconvenience this caused. It was never our intention to mislead you, and we are reviewing our packing procedures to prevent similar situations in the future. If there is anything further we can assist you with, please feel free to contact us directly.

Edyta Chacińska
10 reviews·2 photos
5 months ago
Avoid this company — extremely poor customer service and refusal to honour consumer rights. …More

House Of Beauty Retail Ltd (owner)
5 months ago
Dear Customer,

Thank you for sharing your feedback. We are sorry that you are dissatisfied with the outcome; however, we would like to clarify several important facts to ensure transparency.

After the product was returned, it was inspected by an authorised manufacturer’s service centre. Following inspection, the warranty claim was rejected due to user-related damage. The service report confirmed that the device showed signs of improper use, including liquid ingress. Such damage is explicitly excluded from both the manufacturer’s warranty and retailer liability.

The Consumer Rights Act 2015 presumes an inherent fault within the first six months unless evidence indicates otherwise. In this case, the authorised service centre provided a professional assessment confirming that the damage was not a manufacturing defect but resulted from external factors during use.

We would also like to clarify that after receiving this decision, the customer contacted us requesting a refund or repair despite the warranty rejection, stating that the negative review would be removed if such compensation was provided. As a business, we cannot agree to provide remedies that are not legally or contractually justified, nor can we resolve disputes based on conditions tied to the removal of public reviews.

The product was therefore returned in the same condition it was received by us, in line with standard procedure.

We always aim to act fairly, transparently, and in accordance with UK consumer law and manufacturer guidelines. While we regret that the customer is unhappy with the outcome, we stand by the decision made based on the independent technical assessment.

Kind regards,
House of Beauty Customer Support
Emma
6 reviews
2 hours ago
New
AVOID!,AVOID!,AVOID!

I bought a product from this shop and it took weeks and weeks to arrive, no responce to my emails. Customer service was a mobile number and the communication was awful.
In the end it did arrive and the product was faulty, THANKFULLY I paid by Klarna,
Klarna fully refunded me as they could see with all my evidence that the item was faulty and the communication from seller was not responding to me.
The seller never arranged collection of the faulty item ( hairdressing trolly)
Then after 3 Months, I recieved a threatening text message saying if I did not return the item they would take me to court.
I informed them the faulty item is here waiting to be collected.

I ordered a lot of equipment from Houseofbeauty and whilst there was a delay and products that were damaged. Houseofbeauty went above and beyond to deliver the order, replace and re-order damaged goods and even brought gifts to apologise for the issues.
This is why I think they deserve a high rating. Good communication, very honest and always trying to make it correct for their customer. Thank you so much!

UWAGA OSZUŚCI!!!
Dwa lata temu zrobiłam zamówienie które przyszło po ponad tygodniu. Dwa miesiące temu ponownie dokonałam zakupu w tym sklepie internetowy do dziś dnia nie otrzymałam zamówienia. Nie można skontaktować się w tej sprawie. Nikt nie odbiera połączeń ani nie odpisuje na smsy.

If I could give zero stars I would. I have waited a month for my chairs to arrive and yet to receive them still I was told it would only be 10 days and every week I am being given a new delivery date but then told it would not be arriving. Avoid at all costs ! Poor communication and really bad delivery service

Absolutely awful company! I ordered a chair from them which was not delivered in their estimated delivery time frame. I proceeded to try and contact them per the way they asked on their website and was just ignored. I then had to open a case with PayPal to get my money back for the chair as I have still received no response. Judging by the reviews on here I am not the only person this has happened to, however they will probably try and claim I didn’t order from them and it was for the US website but I have all the proof that it was indeed this UK companies website I ordered from!

Extremely disappointing experience.

My parcel never arrived, even though the estimated delivery date had long passed. What is even worse, after contacting customer service I only received one initial reply and then was completely ignored despite sending a follow-up message.

No update, no explanation, no support.

Delays can happen, but the complete lack of communication and disregard for the customer is absolutely unacceptable and highly unprofessional.

I am genuinely shocked by the way this company treats its customers. Based on my experience, I would not recommend ordering from them.

I’ve bought several products from House of Beauty and everything was fine while there were no issues. Fast delivery, good selection of professional nail products (gels, bases, lamps etc.) and reasonable prices.
Unfortunately, when a problem appeared with the purchased items (2xOcho Nails X13 65W UV/LED lamp – LED diodes started flickering after some use), it became almost impossible to get in touch with them. I sent multiple emails and messages, but received no reply for days. No help with the warranty claim, no communication at all.
So, my experience is: excellent as long as everything works perfectly, but very poor customer service if you need support or have a defective product. I expected much better after-sales service from a UK-based shop.
I hope they improve their communication, because the products themselves can be good.

Very poor experience. I ordered barber chairs and paid nearly £1,000, but the seller failed to dispatch the items within the stated 1–10 day delivery timeframe. No valid tracking information was provided.

The seller ignored all my messages and only responded after I opened a case with PayPal. Communication was extremely poor throughout.

I had to escalate the case, and PayPal ruled in my favour and issued a full refund.

I would not recommend this seller. Be careful before ordering.

Do not use this company! I had 2 successful deliveries which made me think all these negative comments must not been their fault until I didn’t receive my next order and they refusing to help! It was left outside the block of flats which they are aware of as they even sent me the picture and they refusing to contact Royal Mail or to do anything they saying I have todo it myself even tho I can’t as I’m not the sender! Scam! Avoid at all cost!

No product received, no refund and no communication