Avoid both Humtto and all companies. They are dropship scammers. Dreadful product, cheap nasty shoes that are shipped from China in 3 weeks. Customer service is none existent. This company also op... Voir plus
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Lisez les avis des autres
Bought some sandals in May 2026, far too big. Emailed them to ask about returning them and it’s now middle of July and still no return label or even any meaningful contact from HUMTTO UK, just automat... Voir plus
Avoid at all costs! AI shop front which is utterly misleading! Shoes arrived after weeks and arrived in an appalling quality barely constructed and thrown together. They will not refund and are just... Voir plus
Avoid at all costs ,you think from the website they are uk based but the goods come from China ,I’m sure no one would want to keep the cheap crap as I don’t but you have to return to,China ,full refun... Voir plus
1,2
Mauvais
109 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Do not order from them!!
DO NOT ORDER FROM THEM!! Cancelled my order when I realised to my horror they are importing poor quality rubbish from China, SO my unwanted order takes WEEKS to ship over, but they REFUSE to cancel it, sending anonymous, vacuous emails, no-one answers the phone, hiding behind fake-polite robotic customer care nonsense and making out its impossible to cancel an order once placed, when any reputable company would immediately refund. Check the reviews of others, wish I had!!
8 mai 2026
Avis spontané
Very poor quality shoes for the price…
Very poor quality shoes for the price paid & only real option to accept very partial refund or send back to China because apparently, the UK warehouse undergoing renovations...um! Will not buy from this company again!
30 avril 2026
Avis spontané
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY
I’ve had a similar experience to the ones described by others. Wrong goods received , multiple emails negotiating return with offers of small amounts of cash , eventually advising that unwanted goods would have to be returned to China and that refund would only be given if trainers arrive in the perfect condition. Seems unlikely to happen unless I pay a lot to post using recorded delivery! Complete waste of money.
22 avril 2026
Avis spontané
No return / refund option.
I wish I had read reviews on this business before ordering. I was fooled by the co.uk website and promises of an easy 30 day return policy. My snow boots arrived weeks after the holiday they were bought for. When I tried to return them it turns out I must cover the cost of the return and the return address is in Wuhan, China. They have offered me £11 to keep the items. Oh dear. Just a warning to other customers. (Product was ok but lightweight- they’ve clearly made their mark up on the £11!)
17 avril 2026
Avis spontané
SCAM site
SCAM site. Bought a pair of slippers to help with an ongoing foot problem. Worst, cheapest crap I have ever bought. I wish I had checked out the reviews before buying. Do not buy from this site. Cheap rubbish from China!
11 avril 2026
Avis spontané
Réponse de Humtto
Dear John,
We’re truly sorry to read about your experience and appreciate you taking the time to share your feedback.
At HUMTTO UK, we take product quality and customer satisfaction very seriously. We understand how disappointing it must have felt, especially when you were hoping the slippers would help with your foot condition.
We also noticed that you previously contacted us regarding the product, and we replied promptly to better understand your concerns and offer a suitable solution. However, we have not yet received a response from you. We would genuinely like the opportunity to make this right for you.
Please feel free to contact us at support@humtto.co.uk so we can assist further, whether that is a replacement, an alternative product, or a refund depending on your preference.
Your feedback is important to us, and we remain committed to improving both our products and service experience.
Kind regards,
HUMTTO UK Support Team
Terrible quality shoe and they were…
Terrible quality shoe and they were massive. Couldn't get a refund, was only offered 12 refund and keep the poor quality trainers or return trainers (I would have to pay delivery charge to return) I would get money towards new trainers and would have to pay delivery Again!
The trainer quality is genuinely terrible and the sizing is well off.
I will say they have responded by email within 2-3days of emailing but I havnt seen the refund as of yet and the phone number didn't go through.
5 avril 2026
Avis spontané
Réponse de Humtto
Dear Charlotte,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations, and we truly appreciate you bringing this to our attention.
We completely understand how disappointing this situation must have felt, especially when it comes to fit and overall experience. Please rest assured that your feedback has been carefully noted and taken seriously.
Regarding the refund, after checking, we found that the refund has been completed and a screenshot of the refund has been attached in the email for your reference.
We also appreciate your kind note about our email response time. We will continue working to improve both our products and overall customer experience.
If you have any further questions or need assistance, please feel free to reach out to us at support@humtto.co.uk.
Kind regards,
HUMTTO UK Support Team
Shoes arrived and did not fit despite…
Shoes arrived and did not fit despite labelling saying the were a size 38. Too tight to get on. Impossible to get a return label and refund. I was offered £10, then £14 then sold I needed to pay to send them back to China. This company is totally dishonest. Do not trust them.
30 mars 2026
Avis spontané
Réponse de Humtto
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, and we truly appreciate you bringing this to our attention.
We understand how frustrating sizing issues can be, especially when the item does not fit as expected. For reference, we do provide a detailed size guide on our website to help customers choose the most suitable size before purchasing, though we understand this may not always prevent all fit concerns.
Regarding your order, we have now arranged a full refund for you. Kindly check your PayPal account to confirm receipt of the refund.
We always aim to handle concerns as smoothly as possible and ensure that every customer receives appropriate support. If you need any further assistance, please feel free to contact us at support@humtto.co.uk.
Kind regards,
HUMTTO UK Support Team
AVOID
Sadly as many others, I believed this to be a genuine product and based in the UK ... NOT the case. Poor product, not wide fitting at all, and now I gave to pay to return to CHINA or accept a partial refund and keep the shoes that do not fit!!
27 mars 2026
Avis spontané
Réponse de Humtto
Dear Andrea,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, and we appreciate you bringing this to our attention.
We understand how disappointing it can be when the fit is not as expected. Your comments have been carefully noted.
Regarding your case, we have provided an updated resolution and arranged a full refund for you. Kindly check our latest email for the details and confirmation.
If you have any questions or need any assistance, please feel free to contact us at support@humtto.co.uk.
Kind regards,
HUMTTO UK Support Team
Avoid!!
Avoid!!! Slippers are not orthopaedic in anyway shape or form, they're clearly just cheap slippers which fall to bits in a few days. Claim to be a uk company but shipping is from China and company seems to be based in US. Took well over 2 weeks to arrive.
26 février 2026
Avis spontané
Réponse de Humtto
Dear Aidan,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, and we truly appreciate you bringing this to our attention.
We understand how disappointing this situation must have felt and sincerely apologize for any inconvenience caused.
Regarding your return request, we did respond to you with the next steps, but we have not yet received a reply. We are always here to assist and would be glad to continue helping you with the return process.
For clarification, HUMTTO UK supports returns, exchanges, and refunds for customers who are not satisfied with their purchase. If you wish to proceed with a refund, you can return the item to us, and our customer support team will provide the return address and guidance. We kindly ask for your cooperation so we can complete the process smoothly. Please rest assured that we do not refuse reasonable return requests.
We sincerely regret your experience and will continue to improve based on customer feedback.
If you would still like assistance, please feel free to contact us at support@humtto.co.uk.
Kind regards,
HUMTTO UK Support Team
TERRIBLE SCAMMERS
TERRIBLE SCAMMERS
OVERPRICED CRAP
CANT GET A REFUND EITHER
AVOID AT ALL COSTS
10 mars 2026
Avis spontané
Réponse de Humtto
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
We would like to clarify that we are unable to locate your order based on the information provided in your review, as the name appears incomplete. If you could kindly contact us at support@humtto.co.uk with your order details, we will be able to assist you promptly.
For your reference, HUMTTO UK supports a full return, exchange, and refund process for customers who are not satisfied with their purchase. If you wish to return your item, you may request a 100% refund by sending the product back to us. Our customer service team will provide the return address and guide you through the process. We always aim to handle reasonable return requests fairly and efficiently, and we do not refuse valid refund requests.
We are sorry to hear about your experience and appreciate your feedback. It will be taken into account as we continue to improve our products and service.
Kind regards,
HUMTTO UK Support Team
Cheap Chinese drop shipping crap…
Cheap Chinese drop shipping crap dressed up to look like a reputable UK company selling premium gear. TERRIBLE QUALITY AND TERRIBLE EXPERIENCE WHEN TRYING TO RETURN AND GET A REFUND.
DO NOT BUY ANYTHING FROM THEM!
Edit in response to their reply:
You gave me a partial refund of £10 and I was forced to accept it because the postage to return the absolute shit that you send me (back to China!!!) was nearly as much as the item. DO NOT BE FOOLED! THIS IS A COMPLETE SCAM WEBSITE!
THEY DO NOT HAVE A UK WAREHOUSE, EVERYTHING IS STRAIGHT FROM CHINA!
9 mars 2026
Avis spontané
Réponse de Humtto
Dear Joe,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
We would like to clarify that your refund has already been processed, and you should be able to see the payment reflected in your original payment method.
Regarding your comments on delivery, the majority of our orders are fulfilled from our UK-based warehouse to ensure faster delivery times. In rare cases, when certain styles or sizes are temporarily out of stock locally, orders may be fulfilled through our international logistics network. In all cases, tracking is provided, and delivery times are clearly shown at checkout.
We understand your frustration and regret that the experience was not satisfactory for you. Your feedback has been noted and will be used to improve our service further.
If you need any further assistance, please feel free to contact us at support@humtto.co.uk.
Kind regards,
HUMTTO UK Support Team
Misleading - not in the UK
I bought a pair of slippers that were not wide enough. Thought company was in the UK as per the name of the company but no in China and no free return service. I should have been more careful! You have been warned!
20 février 2026
Avis spontané
Réponse de Humtto
Dear Karen,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
We would like to clarify that we are unable to locate your order based on the information provided in the review, as the name appears incomplete. If you could kindly contact us at support@humtto.co.uk with your order details, we will be able to assist you promptly.
For your reference, the majority of our orders are fulfilled from our UK-based warehouse to ensure faster delivery times. In rare cases, when certain styles or sizes are temporarily out of stock locally, orders may be fulfilled through our international logistics network. In all cases, tracking is provided, and the estimated delivery time is shown at checkout.
If you would like to proceed with a return, please email us at support@humtto.co.uk so our team can provide the return instructions and assist you further. We offer localised after-sales support for UK customers and will do our best to help resolve your request appropriately.
We appreciate your feedback and regret that your experience was not as expected.
Kind regards,
HUMTTO UK Support Team
Complete scam
Complete scam! Please avoid at all costs. I was scammed by them and received shoes that were unweable, very small fitting and flimsy, poor quality. They totally refused to refund me, trying to make me spend some more money and they would send a replacement pair. I refused but they kept on trying. It was a disaster. Please could someone spread the words so others won't have to go through hell with them like me and so many others.
18 décembre 2025
Avis spontané
Réponse de Humtto
Dear Trang,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.
We would like to clarify that our product images are all taken in-house and are intended to accurately represent the items from multiple angles. We always aim to ensure that customers receive products consistent with what is shown on our website.
Regarding your order, after you raised your concerns, we had already informed you on 7 January that a full refund had been arranged. At that time, the refund was processed accordingly. We also noted that the item was not returned, and a chargeback was later initiated through your bank.
Following the bank’s review of the case and supporting evidence from both sides, the decision was made in our favour.
We understand that you were dissatisfied with your experience, and we are sorry for any frustration this may have caused. Your feedback has been noted and will be used to help us continue improving our service.
If you need any further clarification, please feel free to contact us at support@humtto.co.uk.
Kind regards,
HUMTTO UK Support Team
I believe these slippers originated…
I believe these slippers originated from China. Delivery was slow Evri kept me informed of delivery They are not comfortable and quality is no good. That's the problem when you buy on line cause you cannot try them on or see the quality
19 février 2026
Avis spontané
Réponse de Humtto
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
We would like to clarify that the majority of our orders are fulfilled from our UK-based warehouse to ensure faster delivery times. In rare cases, when certain styles or sizes are temporarily out of stock locally, orders may be fulfilled through our international logistics network. In all cases, tracking is provided and the estimated delivery time is shown at checkout.
HUMTTO UK provides a complete returns process for customers who wish to return their items. Unwanted or unsuitable items can be returned, exchanged, or refunded. If you are not satisfied with your purchase, you may request a 100% refund by returning the item to us. Our customer service team will provide the return address and full instructions, and we kindly ask for your cooperation to complete the process. We do not refuse reasonable return requests.
We are sorry for your experience and appreciate your feedback, which will be used to help us improve our products and service.
If you would like to proceed with a return or need assistance, please contact us at support@humtto.co.uk.
Kind regards,
HUMTTO UK Support Team
Borderline SCAM.
Borderline SCAM.Slow delivery, sizing too large, proved nigh on impossible to return. Hummto initially asked for photos of the the items & the packaging , then £10 refund to keep the shoes, or a correct size for free, with only the postage to pay + 45% discount on future purchases. They then offered 13% discount, which gradually increased each time I declined, whilst also offering a return address in the United States. I stuck it out until the offer matched the purchase price -excluding postage. It took over a month in total so stick at it. I am also in the process of reporting to trading standard & my credit card provider.
8 décembre 2025
Avis spontané
Réponse de Humtto
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.
We would like to clarify that we are unable to locate your order based on the information provided in your review, as the name appears incomplete. If you could kindly contact us at support@humtto.co.uk with your order details, we will be able to investigate your case and assist you properly.
Regarding your comments about the return process and resolution options, we understand your frustration. For clarification, HUMTTO UK provides a standard returns process for customers who wish to return their items. Unwanted or unsuitable products can be returned for a 100% refund once the item is sent back to us, and our team provides the return address and instructions to complete this process. We always require customer cooperation to complete returns in a smooth and traceable way.
We are sorry that your experience has been disappointing and appreciate your feedback. It will be reviewed carefully as part of our ongoing efforts to improve our service.
If you still require assistance, please contact us at support@humtto.co.uk and our team will be happy to help.
Kind regards,
HUMTTO UK Support Team
Wished I'd had a look at trust pilot
Wished I'd had a look at trust pilot ... Quality for what I paid was a disgrace. Never again!!!! even del boy would give you 49p change from 50p
11 février 2026
Avis spontané
Réponse de Humtto
Dear Mark ,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
We would like to clarify that we have not received any direct contact from you regarding this order. If you would like assistance, please feel free to reach out to us at support@humtto.co.uk with your order details, and our team will be happy to help.
We take product quality seriously and allocate significant focus to materials selection and production quality control to ensure each item meets our standards before dispatch.
For customers who are not satisfied with their purchase, HUMTTO UK provides a full returns process. Items can be returned for a 100% refund, exchange, or replacement. Once a return is requested, our customer service team will provide the return address and instructions. We always aim to handle return requests fairly and do not refuse reasonable refund requests.
We are sorry to hear about your experience and appreciate your feedback. It will be taken into account as we continue improving our products and service.
Kind regards,
HUMTTO UK Support Team
If only I had checked Trustpilot before…
If only I had checked Trustpilot before ordering. The website convincingly makes out that it is UK based, with lots of 'positive reviews' (presumably these are false!) but I was taken in sufficiently that I didn't check Trustpilot before ordering, which I normally do. These are very substandard shoes coming from China. Poor quality, really poor fit. I have emailed requesting a return, but now having read all of these reviews on Trustpilot I am not expecting to get my money back. Chalked this one up to experience!
11 février 2026
Avis spontané
Réponse de Humtto
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
We would also like to confirm that we have received your email and replied to you with the next steps regarding your return request. If you have not seen our response, please kindly check your inbox or spam folder, or contact us again at support@humtto.co.uk so we can assist you further.
For your reference, HUMTTO UK provides a full returns process for customers who are not satisfied with their purchase. Items can be returned for a 100% refund, exchange, or replacement. Once a return is requested, our customer service team provides the return address and instructions to complete the process. We always aim to handle refund requests fairly and do not refuse reasonable returns.
We are sorry to hear that your experience was disappointing, and we appreciate your feedback. It will be used to help us continue improving our products and service.
Kind regards,
HUMTTO UK Support Team
Gave 1 star because I could give -
Gave 1 star because I could give -
Ordered £33.00 pair of slippers size 10 they arrived and we're barely a size 6. I tried to process a return as their return policy stated to be told they had to ship the slippers from China as the UK warehouse was being renovated. They started to try and convince me to keep the items and have a discount of next purchase a sting of emails later where I stood my ground and said I want to return them and have my refund. Offers new pair at £4.99 shipping my cost + 45% of next order. REFUSED
Keep items £14.00 patial refund REFUSED. Keep items £18.00 partial refund REFUSED. Keep items partial £20.00 refund REFUSED. Keep items £24.00 partial refund. I accepted this as I'm exhausted by the emailing back and forth. Please stand your ground you have rights Keep telling them that their policy states full refund. Good luck
11 février 2026
Avis spontané
Réponse de Humtto
Dear Angela,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
We would like to clarify that we have already communicated with you directly regarding your case and provided several resolution options to support you. This included a free replacement pair that could be sent to you at no additional cost and without requiring you to return the original item, as well as alternative refund options. However, we understand that these options were not suitable for you at the time, and we respect your decision.
For your reference, HUMTTO UK provides a full returns process for customers who wish to return their items. Unwanted or unsuitable products can be returned for a 100% refund once the item is sent back to us. Our customer service team provides the return address and full instructions to complete the process, and we always require reasonable cooperation to ensure a smooth return procedure.
We also note that a resolution was ultimately agreed and completed in line with your preference.
We are sorry that your experience caused frustration, and we appreciate your feedback. It will be reviewed carefully as part of our ongoing improvements.
If you need any further assistance, please feel free to contact us at support@humtto.co.uk.
Kind regards,
HUMTTO UK Support Team
Humtto.SCAM.uk ? - updated following reply here
Well at last I'm not so upset that I couldn't award 0 stars - Humtto's response to this post means I'm quite happy to give them the 1 ...
Long Story - it should have been so much easier! I got a £25 'goodwill' refund on 1 May (almost 3 months after original purchase of £78). By this time I was unable to return objects as I gave them to a charity shop - so I guess I got more back than I expected. At least Humtto eventually responded to my Trustpilot report if not my initial complaint. They say they had emailed but I've no evidence of that and it's odd that they responded to other Trustpilot reports at the same time (17 April).
I said I'd honour the refund by editing this - so I've updated with an honest account from my point of view ... Given my experience and clearly that of others, I really can't recommend purchasing from their website.
PLEASE someone - remove Humtto's website. I bought slippers and trainers. The slippers (large size) came with 'free' socks (less than size 6) I couldn't even get over my toes. The trainers sold as orthopaedic were substandard, less support than old style plimsolls. The returns telephone number is 'not recognised' and three emails to return goods have gone unanswered. I wish there was some way more obvious to warn future customers before they get scammed.
Response to company reply (partially redacted):
Thank you for replying to my posting on trust pilot:
(Screenshot taken at 2026-04-26 at 18.02.35.png)
Before submitting my report I had tried to contact you both by email and telephone using the contact details provided on your website. As indicated, the ‘phone number was unrecognised, despite being the one shown on your contact page still today!
The order reference numbers that may identify my previous attempts to contact you and which went unanswered thus rendering return of items in February impossible are #6**9 and #6**7.
For YOUR reference your ‘full returns policy’ failed me - as it seems to have done to numerous other customers who have posted your service on Trustpilot. I cannot now return the items as you never replied to my messages (see below):
( Screenshot 2026-04-26 at 18.15.07.png)
Your response via the Trustpilot email has come two months too late. The slippers I bought are falling apart; I’ve only found out how substandard they are by using them ( the inner lining is coming away). The trainers and socks my wife ordered were donated to a charity shop, along with the tiny socks that you supplied as a free gifted alongside my large-sized slippers. I cannot therefore return these, so suspect that I won’t hear anything more from you with regard to repayment or compensation.
I do however believe that the two orders I place and paid for, £33.98 and £48.97, resulted in your company dishonestly taking a total of £82.95 from me and that morally you should pay me back. Until you do so… my post on Trustpilot stands.
9 février 2026
Avis spontané
Réponse de Humtto
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
We would like to clarify that we are unable to locate your order based on the information provided in your review, as the name appears incomplete. If you could kindly contact us at support@humtto.co.uk with your order details, we will be able to assist you promptly.
We also take note of your comments regarding communication. Our customer support team operates via email at support@humtto.co.uk, and we aim to respond to all customer enquiries as quickly as possible.
For your reference, HUMTTO UK provides a full returns process for customers who wish to return their items. Unwanted or unsuitable products can be returned for a 100% refund once the item is sent back to us. Our customer service team provides the return address and full instructions to complete the process, and we always require reasonable cooperation to ensure a smooth return procedure. We do not refuse valid refund requests.
We are sorry to hear about your experience and appreciate your feedback. It will be reviewed carefully as part of our ongoing improvements.
If you need any further assistance, please feel free to contact us at support@humtto.co.uk.
Kind regards,
HUMTTO UK Support Team
Scam site
Scam site. Orders come from China. Terrible quality. They charge there name every time there bad reviews mount up. Avoid
1 février 2026
Avis spontané
Réponse de Humtto
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
We would like to clarify that we are unable to locate your order based on the information provided in your review, as the name appears incomplete. If you could kindly contact us at support@humtto.co.uk with your order details, we will be able to assist you promptly.
We understand your concerns regarding product origin and quality. For clarification, HUMTTO UK products are listed and fulfilled through our UK-based operations, and we aim to provide consistent product quality control across all orders.
For customers who are not satisfied with their purchase, we provide a full returns process. Items can be returned for a 100% refund, and our customer service team will provide the return address and instructions once a request is made. We always require reasonable cooperation to complete the return process and we do not refuse valid refund requests.
We are sorry that your experience was not satisfactory, and your feedback will be taken into account as part of our ongoing improvements.
Kind regards,
HUMTTO UK Support Team
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