Hydeandrowe Avis 

Decent estate agent, especially for Croydon. They've been around a long time, and so have lots of experience and it shows. They listed our property and made it a doddle, when we decided to move out the area. The amount they managed to get for it was good.

I am happy,
Fixed all my issues quickly. Very responsible and helpful. They have a personal approach and you can’t tell they are committed to tenants.

I heard about Hyde and Rowe through a friend, who’s property has been managed by them for years. I have now been with them for 8 months, never had any problems with them. The few issues at the property were dealt with promptly, and I was always updated.

I wrote a damming review in January, its been taken down now. Hyde and Rowe were useless, nothing was ever done, people were told things that never happened, they never did any repairs. This was mainly because they employed young people who did not know how to do anything apart from answer the phone. Now they have employed a lady with years of property management experience. She has changed the works ethics, has been visiting the property's to expect them and is slowly putting things right. She has her work cut out but she is getting there. She has sorted 2 of my list of problems, and one was a refund. She is in the middle of getting damage in my flat repaired. I have not seen this yet though, I live abroad, and only know all of this this from my constant ringing up to get things done and talking to her, I was angry from the condition Hyde had let my flat get into. I am happy to say that from talking to her I am confident that she finish fixing my flat up, will sort the rest of my problem list, about 4 more little things, and do all the things that should have been put in place in the first place, things like checking tenants in and out of property's and checking for damage when one leaves. Hyde are a bit better on the lettings side. I have deleted my earlier report because Trustpilot made me look at it again, Hyde and Rowe had obviously been onto them, they are getting better so I have left an up to date review.
You should get another review in a few months time. Hopefully it will be another good one. We'll I have decided to edit this review. It's been 7 days since my good review and in a week I have found out that I spoke to soon, I am one month in arrears in Rent, and I cannot get through to the Hyde and Rowe, accounts department, I found when I have rang up, no.one there is answering any phones, so I cant try to get my rent paid. They make it impossible to get through to any kind of accounts department because the automatic message only says sales, lettings or property management, then no body picks up the phone. I have also found that furniture I left in my flat has been stolen and there is no one there to report it too. No, what I wrote earlier us true but Hyde and Rowe are totally wrong, KEEP AWAY FROM THEM, they will ruin your property

EDIT: Hyde and Rowe flagged my review for removal unless I showed proof of my business dealings with them. They are going all out to remove genuine negative experiences. If they were this sincere about providing good customer service , rather than silencing us who have blatantly received rotten service, they may not have ended up with so many negative reviews.

Rotten agents. Perhaps some select few receive reasonable service but I just don’t know how! I would avoid this company completely.
Their positive reviews look laughably cribbed. Please bow out of this market and save us all a headache!

Court action beginning. This is a dodgy company. Please do not give them your property to manage. Group being set up for others affected by this company. Please email maureenflyne at gmail.com as we are group preparing to out this company for there immoral and illegal activities.

These awful estate agents are still holding on to my rents despite telling my solicitor they’re going to transfer them to me over 3 weeks ago!!! It’s outright theft and I’m now starting court action theyve not given me rents fully since May of this year. As a landlord I can only tell others to stay away from such underhand agents and don’t go near this company

Perfect place to stay and area

Exceptional help and support from the Hyde and Rowe team specifically the senior property manager Marina B who was nothing was accommodating Thankyou again x

Thank you so much for letting me stay at your apartment. My stay was perfect.I highly recommend this company.

Great stay, had a lovely time away, the accommodation and location was perfect, would definitely come again, thank you.

Excellent stay & service with this company, I'll definitely be returning when I'm back in Croydon

Thanks to the team at hydeandrowe and Craig who who we dealt with, he went to great lengths to make our experience as pleasurable and professional as possible , will be using again.

Stayed in one of their properties which was really clean and tidy..
Sarahs help and advice with booking made the stay much more comfortable and enjoyable

Rented one of Hyde and Rowe service accommodation and I must say I was very impressed!!!! The property was very clean and the level of service from management and the rest of staff I dealt with were excellent. I would highly recommend anyone to book up

True professionalism! A fantastic all round service. Thank you Marina for making this a trouble free experience!!

The team have been really helpful from the very beginning right through to receiving the keys to my new flat!
Many thanks Hydeandrowe for your assistance in finding me the ideal living environment for me and my children.

Best regards,
Khalid

Thanks so much to Marina and the team for providing a professional service. Marina was so helpful and attentive to all of my questions. Thanks so much I will definitely use this service again. I highly recommend.

Excellent company. We was renting one of their properties and everything was perfect. I will strongly recommended.

Been working with Craig for a bit now. Knows his stuff, is polite and communicates well.