Great for developing independence. A bit annoying at times having to confirm purchases after so many but thankful of the safety that offers under being stolen of misused by others. Quick connect to ba... Voir plus
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Contacted live chat twice in the last week - both Agents, Ajendra & Pranjal were very helpful and efficient. Sorted out my issues confidently and knowledgeably. The replacement cards arrived very quic... Voir plus
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I've been using Hyperjar to help my Children manage their pocket money for about five years now and have found it has everything I need and works really well. The linked accounts, wallets and cards wo... Voir plus
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I spoke to Parth this evening who was brilliant, and even though you initially have to use a chatbot the agent takes the time to read the information which makes it less annoying. HyperJar has been in... Voir plus
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À propos de l'entreprise
À propos de HyperJar
Écrit par l'entreprise
Clearer, easier, happier money. In Jars.
HyperJar is the world’s smartest payments and planning account.
A digital version of jam-jar budgeting that makes it easier to plan, share and spend your money.
Get the money management app with bank-grade security. Budget your money with Jars and spend directly from them.
Coordonnées de contact
71-75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
- support@hyperjar.com
- hyperjar.com
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Friendly and helpful customer service!
Friendly and helpful customer service!
29 juillet 2026
Avis spontané
Réponse de HyperJar
Hi Emma,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that you’ve had such a positive experience with our customer support team. Providing friendly, helpful, and responsive assistance is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to hear that your experience reflected this.
It’s fantastic to know that you found the support you received helpful and that your query was handled smoothly and efficiently. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service every day.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Great app
Great app, works great for kids pocket money/chores. Kids can get their own cards and can download an app if they have a phone to see their balance etc. No monthly charge unlike go Henry.
29 juillet 2026
Réponse de HyperJar
Hi Sarah,
Thank you for taking the time to share such a wonderful review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that HyperJar is helping manage pocket money and chores for your children in a simple and effective way. We’re especially pleased to hear that having their own cards and access to the app allows them to keep track of their balances and develop valuable money-management skills from an early age.
We’re also delighted that you appreciate the value HyperJar provides with no monthly fees. Offering families a practical, easy-to-use, and cost-effective solution is exactly what we strive to achieve.
Feedback like yours means a great deal to our team and motivates us to continue delivering a reliable, family-friendly, and user-friendly money management experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Great for kids
I use this app and card for my kids. It's free to use and means they can have a card and a savings/spending pot for their pocket money to go into. Plus there isn't a monthly fee! Been using it for a couple of years and am very happy.
30 juin 2026
Réponse de HyperJar
Hi Tina,
Thank you for taking the time to share such a wonderful review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that HyperJar has been such a useful tool for managing money for your children. We’re especially pleased to hear that the combination of cards and savings jars is helping them learn valuable money-management skills while providing a safe and convenient way to manage their pocket money.
We’re delighted that you find the service provides great value with no monthly fees. Supporting families with an affordable and easy-to-use solution that encourages positive financial habits is exactly what we strive to achieve.
It’s wonderful to hear that you’ve been using HyperJar for a couple of years and continue to have such a positive experience. Feedback like yours means a great deal to our team and motivates us to continue delivering a reliable, family-friendly, and user-friendly money management experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
I’ve had some issues but partly resolved
I’ve had some issues with using my HyperCard but when reported, it was resolved - user error! Another issue was my inability to add contacts. I was advised to delete the app and reinstall. This has partly resolved the issue - done via the live chat
28 juillet 2026
Réponse de HyperJar
Hi Anne,
Thank you for taking the time to share your feedback with us—we truly appreciate it. We’re delighted to hear that you’re enjoying HyperJar.
We’re pleased to know that the issue you experienced with your HyperJar card was identified and resolved. We understand that technical issues can be frustrating, and we appreciate your patience while working through them.
We’re also grateful for your feedback regarding adding contacts within the app. It’s encouraging to hear that the support provided through our live chat helped improve the situation and that reinstalling the app partially resolved the issue. Feedback like yours is invaluable as it helps us continue improving the customer experience.
Providing helpful, responsive, and practical support is exactly the level of service we strive to deliver to all our customers, and we’re glad that our team was able to assist you.
If you ever have any further questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your feedback and continued support—we’re delighted to have you with us.
Regards,
Very easy app so my kids can have thier…
Very easy app so my kids can have thier money on an account and save it up. Very easy to send and receive money. Very easy to use. 10/10
28 juillet 2026
Réponse de HyperJar
Hi Naomi,
Thank you for taking the time to share such a wonderful review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that you find the app easy to use and that it’s helping your children manage and save their money in a simple and effective way. We’re especially pleased to hear that sending and receiving money is quick and straightforward, making it easy for the whole family to stay on top of their finances.
Helping families build confidence with money management while providing a seamless and user-friendly experience is exactly what we strive to achieve. It’s wonderful to know that HyperJar is delivering such a positive experience for you and your children.
Feedback like yours means a great deal to our team and motivates us to continue providing the best possible service for all our customers.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Very easy to use, great way of banking
Very easy to use, u can add money to your jar from your normal bank account and move money to your childs account within minutes . You can keep track on your child's spending and see all the transactions they make. Can use the card in hundreds of countries abroad. Very happy 😊
28 juillet 2026
Réponse de HyperJar
Hi Customer,
Thank you for taking the time to share such a wonderful review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that you find HyperJar easy to use and that it has become a convenient way to manage money for both yourself and your child. We’re especially pleased to hear that transferring money from your bank account to your jar, and then on to your child’s account, is quick and straightforward.
We’re also delighted to know that you value the ability to monitor spending and keep track of transactions, helping your child build confidence and responsibility in managing their money. Providing families with simple, practical tools that support financial independence is exactly what we strive to achieve.
It’s wonderful to hear that you’ve had a positive experience using HyperJar abroad as well. Offering a convenient and cost-effective way to spend internationally is an important part of the experience we aim to provide.
Feedback like yours means a great deal to our team and motivates us to continue delivering a simple, reliable, and family-friendly money management experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Mostly great!
App and chatbot a little glitchy in places but otherwise very good. Once through to a real human agent on the Live Chat, Ajendra quickly resolved my issue.
A preloaded HyperJar card behind apple pay helps me feel more secure in using that function. Also very useful for international transactions!
28 juillet 2026
Avis spontané
Réponse de HyperJar
Hi Imogen,
Thank you for taking the time to share such a detailed review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that you find HyperJar useful for everyday spending and that features such as Apple Pay help you feel more secure when making payments. We’re especially pleased to hear that the card has been valuable for international spending, providing a convenient and reliable way to manage your money while abroad.
We also appreciate your honest feedback regarding the app and chatbot experience. Customer insights like yours are incredibly valuable and help us continue improving our services. We’re pleased to hear that, once connected to our support team, your issue was resolved quickly and efficiently.
Providing prompt, helpful, and effective support is exactly the level of service we strive to deliver to all our customers. Feedback like yours means a great deal to our team and motivates us to keep enhancing both our app and customer experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your feedback and continued support—we’re delighted to have you with us.
Regards,
hyper jar is fabulous for saving your…
hyper jar is fabulous for saving your money and then using it when you need to rather than touch your main account, they are very helpful and supportive and importantly of high integrity.
28 juillet 2026
Réponse de HyperJar
Hi John,
Thank you for taking the time to share such a wonderful review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that HyperJar is helping you save money more effectively and giving you the flexibility to set funds aside for when you need them, without impacting your everyday spending. We’re especially pleased to hear that the app is supporting your financial goals and making money management feel simple and intuitive.
We’re also delighted to know that you’ve found our team helpful, supportive, and trustworthy. Providing reliable service and maintaining the highest standards of customer care is exactly what we strive to achieve for all our customers.
Feedback like yours means a great deal to our team and motivates us to continue delivering a secure, user-friendly, and dependable money management experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Excellent for family account
Easy to manage account with all kids cards for pocket money can monitor how they are spending immediately.
Been using for a few years now my account and 4 kids accounts, can set spending restrictions create saving pots and really get your kids into managing their money.
I put their holiday monies in for them and I can see where they use it and if they save it too.
Excellent customer service too
Easy to use app easy navigation, create saving pots for emergencies or special events lock off access to use it till you need it, set up back up pots or saving pots for your kids accounts which are managed through yours.
They also get their own app 5 stars 🌟
28 juillet 2026
Réponse de HyperJar
Hi Ricci,
Thank you for taking the time to share such a detailed and positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that HyperJar has become such a valuable tool for your family. We’re especially pleased to hear that managing your children's accounts, pocket money, and spending has been simple and convenient, helping them develop positive money-management habits and greater financial independence.
We’re delighted that features such as spending controls, savings jars, and account visibility are helping you support your children while still giving them the confidence to manage their own money. It’s also wonderful to hear that both you and your children find the app easy to use and navigate.
We’re equally pleased to know that you’ve had positive experiences with our customer support team. Providing prompt, helpful, and reliable assistance is exactly the level of service we strive to deliver to all our customers.
Feedback like yours means a great deal to our team, and it’s incredibly rewarding to know that HyperJar continues to make managing family finances simple, effective, and enjoyable.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Very helpful customer service
28 juillet 2026
Avis spontané
Réponse de HyperJar
Hi Jenny,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that you’ve had such a positive experience with our customer support team. Providing helpful, responsive, and efficient assistance is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to hear that your experience reflected this.
It’s fantastic to know that you found the support helpful and that your query was handled smoothly and effectively. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service whenever our customers need us.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
So easy to navigate.
28 juillet 2026
Réponse de HyperJar
Hi Paula,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that you find the app so easy to navigate and use. We work hard to create a simple, intuitive experience that helps our customers manage their money effortlessly, so it’s wonderful to hear that HyperJar is delivering exactly that for you.
Providing a straightforward and user-friendly platform is exactly what we strive to achieve, and feedback like yours means a great deal to our team. It’s incredibly rewarding to know that you’re having such a smooth experience with the app.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Great for transferring money to kids…
Great for transferring money to kids card, would definitely recommend, so easy to use, app is great.
28 juillet 2026
Réponse de HyperJar
Hi Customer,
Thank you for taking the time to share such a wonderful review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that HyperJar makes it easy to transfer money to your children’s cards and helps manage family finances in a simple and convenient way. We’re especially pleased to hear that you find the app easy to use and that it’s delivering a smooth and reliable experience.
Helping families manage money effortlessly while supporting children in developing positive financial habits is exactly what we strive to achieve, so it’s wonderful to know that HyperJar is meeting your expectations.
Hearing that you would recommend HyperJar means a great deal to our team. Feedback like yours motivates us to continue delivering the best possible experience and customer service for all our users.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Good for child and spending abroad
I use HyperJar for my son and have been for around 6 months. So far it all seems to be going well. It is easy to transfer money to him, and I can see what and where he is spending.
The app is pretty straightforward. And I love that you can use the card abroad with no fees.
28 juillet 2026
Réponse de HyperJar
Hi Customer,
Thank you for taking the time to share such a wonderful review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that HyperJar has been helping you manage money for your child and providing a simple way to support their financial independence. We’re especially pleased to hear that transferring money is easy and that the app is meeting your needs so well.
We’re also delighted to know that you’ve found HyperJar useful for spending abroad. Providing a convenient, user-friendly experience with great value for everyday spending and travel is exactly what we strive to achieve.
Feedback like yours means a great deal to our team and motivates us to continue delivering a reliable, family-friendly, and easy-to-use money management experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
HyperJar is a really great app and has…
HyperJar is a really great app and has been invaluable in helping my children have some financial responsibility and freedom. I also use my jar for spending abroad as there are no transaction fees.
I had an issue with needing a replacement for a lost card but Lata was fantastic. They worked out very quickly that I couldn’t freeze the card because it had expired anyway and they have sorted out the issue for me. Fantastic work Lata
28 juillet 2026
Avis spontané
Réponse de HyperJar
Hi Ruth,
Thank you for taking the time to share such a wonderful review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that HyperJar has been helping your children develop financial responsibility and independence. We’re especially pleased to hear that the app has become such a valuable tool for managing money while also providing a convenient and cost-effective way to spend abroad.
We’re also delighted to know that your experience with our customer support team was so positive. Providing prompt, knowledgeable, and efficient assistance is exactly the level of service we strive to deliver to all our customers. It’s wonderful to hear that your issue with a replacement card was resolved quickly and smoothly, giving you peace of mind.
Feedback like yours means a great deal to our team and motivates us to continue delivering a simple, reliable, and family-friendly money management experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Cheeky charges on transfers are hard to…
Cheeky charges on transfers are hard to keep up with and the cost of replacement cards is a lot for teens...
28 juillet 2026
Réponse de HyperJar
Hi Clare,
Thank you for sharing your feedback. We understand that unexpected charges can be frustrating, particularly when managing spending for teenagers.
HyperJar doesn't charge for every transfer or transaction, although fees can apply once certain free limits are exceeded, which can be easily avoided. We appreciate that keeping track of these limits isn't always straightforward, and we’re always looking at ways to make fees and allowances clearer.
We also understand your point regarding replacement card costs. The £4.99 replacement fee helps cover the production, shipping and handling costs, while the first adult card and replacement of an expired card remain free.
We've reached out via email to offer further support and would be happy to clarify any charges or questions you may have.
Many thanks,
Waays
Easy to use app
Easy to use app, have my kids on hyper jar too, can use abroad too with great rates
28 juillet 2026
Réponse de HyperJar
Hi Sam,
Thank you for taking the time to share such a wonderful review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
It’s fantastic to know that you find the app easy to use and that it’s providing a great experience for both you and your children. We’re especially pleased to hear that HyperJar is helping your family manage money simply and effectively while giving your children the opportunity to build confidence with their spending and savings.
We’re also delighted to know that you’ve had a positive experience using HyperJar abroad and that you’ve found the exchange rates beneficial when travelling. Providing a convenient and cost-effective way to manage money both at home and overseas is exactly what we strive to achieve.
Feedback like yours means a great deal to our team and motivates us to continue delivering a simple, reliable, and family-friendly money management experience.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Great customer service
Kusum helped me today with an issue over replacement cards. He was very helpful and managed to resolve this issue quickly and easily.
28 juillet 2026
Avis spontané
Réponse de HyperJar
Hi Tanya,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that you had a great experience with our customer support team when resolving your replacement card query. Providing prompt, helpful, and efficient assistance is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to hear that your issue was sorted quickly and easily.
It’s fantastic to know that the support you received made the process smooth and hassle-free. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service whenever our customers need us.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
Second time now they have paused my…
Second time now they have paused my account,can’t even go get nappies bread or milk for my kids they say it’ll be sorted within 24 hours but that’s the maximum they say,all over 3 payments iv received from family members my benefits gone in today they are holding that also iv sent about 20 messages and not 1 reply I will update this when they’ve done it and how long it took them
27 juillet 2026
Avis spontané
Réponse de HyperJar
Hello Gemma,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
From time to time, we carry out account reviews as part of our legal and regulatory responsibilities. While we appreciate these reviews can be frustrating, they're an important part of helping to keep both our customers and our platform safe.
Our team has already reached out to you directly via email to provide further information and discuss your experience. If you have any further questions, please don't hesitate to reply - we'll be happy to help.
Kind regards,
Money not transferred
Transferred my remaining balance out of HJ as I'm fed up with delays.
Funnily enough, the money took two hours to arrive.
AVOID Hyper Jar at all costs: terrible service.
27 juillet 2026
Avis spontané
Réponse de HyperJar
Hi Bob,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with transferring your remaining balance did not meet your expectations. We understand how frustrating it can be when a transfer takes longer than anticipated, particularly when you've already decided to move your funds elsewhere.
While most transfers are completed much more quickly, there can occasionally be delays depending on the payment route or additional processing requirements. We appreciate that this doesn't make the experience any less frustrating when you're waiting for your money.
We've reached out to you via email to offer further support and better understand what happened. We'd really appreciate the opportunity to discuss your experience and see if there's anything we can do to help.
Kind regards,
Waays
Customer service is great
Customer service is great, no long waiting times, fast response, polite communication and dealt with my issue.
27 juillet 2026
Avis spontané
Réponse de HyperJar
Hi Sarah,
Thank you for taking the time to share such a positive review with us—we truly appreciate your feedback. We’re delighted to hear that you’re enjoying HyperJar.
We’re especially pleased to know that you’ve had such a great experience with our customer service team. Providing prompt, helpful, and efficient support is exactly the level of service we strive to deliver to all our customers, so it’s wonderful to hear that your issue was handled quickly and effectively.
It’s fantastic to know that you found the communication polite, the response times fast, and the overall experience smooth and hassle-free. Feedback like yours means a great deal to our team and motivates us to continue delivering excellent customer service whenever our customers need us.
If you ever have any questions or need assistance, please don’t hesitate to get in touch—our support team is always here and happy to help.
Thank you once again for your kind words and continued support—we’re delighted to have you with us.
Regards,
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