Honestly, my previous manager always made IDville appear to be slow with high prices. I found that to be completely opposite. I really enjoy working with our sales representative, Kim Schuler, she's... Voir plus
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Marcia S was fabulous! This was my first time order and the experience was delightful. Great customer service is so rare these days that it is shocking when you get it. And I got it!! wonderful!!... Voir plus
When recently ordering supplies, I noticed that our account profile needed to be updated. I contacted customer service and was connected with Tiffany Zander. She was able to assist promptly and foll... Voir plus
Excellent rapid response/shipment of supplies for printers. Videos are a bit hard to follow at times and only cover newer models. Struggle to find documentation on older Primacy printer. Support h... Voir plus
À propos de l'entreprise
- Magasin de fournitures de bureau
- aussi dans
- Équipement et fourniture d'impression
- Services aux entreprises
À propos de IDville
Informations provenant de diverses sources externes
Coordonnées de contact
52nd Street Southeast 5376, 49512, Grand Rapids, Etats-Unis
- 866-438-4553
- service@idville.com
- idville.com
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Fast and super easy
Always willing to help and on time
Great follow up with personal phone…
Great follow up with personal phone call and quick email responses
Quick response and help with order.
The availability of product ordered
The availability of product ordered, the value and quick response of step by step tracking the delivery. The package was delivered much quicker than I anticipated. Would definitely order again with you!
I placed my order with the wrong…
I placed my order with the wrong address. Heather sent the items to the corrected address and re-arranged my order with out any issues. She was very kind and helpful and my shipment was sent out promptly!!!
Overall the process was smooth and Heather made sure she helped me in the best way possible- which she did!!!
Great customer service
My customer service representative, Keri (spelling?), was helpful and informative with assisting me in choosing the product I needed.
Keep up the great job! Your staff is the foundation of your great service!
Honestly, my previous manager always made IDville appear to be slow with high prices. I found that to be completely opposite. I really enjoy working with our sales representative, Kim Schuler, she's the biggest part of what makes my experience great! We needed a new printer this year and she helped us decide on the best one for our needs and gave us a great price!
Super fast delivery
Super fast delivery! I don't think it could of been delivered much faster!
Order overlooked
I guess our order was overlooked. I set up the order and needed to wait to finish the order until our PO came in. Once the PO came in on August 4, 2022, I sent the PO in to Tiffany Zander at 8:15 that morning. I never heard or received anything. Didn't really think about the order for months until our ribbon ran out this week when we needed to make ID cards for our students who were lined up to donate blood. Then I remembered that we never received our order from months ago and started looking into it. It was a disappointment that I couldn't make the ID cards for the students who could not donate without one. Well, I discovered that Office Depot carries the ink cartridges and the cards and will order from them for the next time I need the items. Thank you!
Ordering was easy
Ordering was easy, questions were answered and product was delivered quicker than expected
Good service
ID ville has always been good to work with. They send out orders quickly and will help answer questions and guide us if we are having any issues.
They were fast and the item was perfect.
Fast and easy ordering/set up
I ordered from the website and a representative called me to make sure I had the best printer for our office's needs. I was surprised when she didn't try to up sell us for a printer that did more than what we needed. I felt confident that we were getting the right printer. It was shipped and arrived quickly (within a couple of days). Set up was very easy. There were also step by step videos to help.
Our representative keep the…
Our representative keep the communication open and fluid throughout our process and understood of our timetable.
Extremely fast delivery!
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