IDville Avis 

Tedrick Snider was very pleasant when I placed my order and helpful.

Had to speak with a customer service rep since was having trouble placing my order online. My call was answered quickly. The person I spoke to was clear and friendly, provided great service and helped make sure I was ordering the correct products for my machine. Order arrived in 2 days!

Our Advantage + printer was not pulling cards from the hopper. Turns out the printer needed cleaning! Tried the cleaning cards we had but they didn't work. Found out those might have been the originals from 2015, was able to order new cards and cleaned the printer two times. Works like a charm now!

I made an order on September 7th 2022 and today October 3rd haven't received it.

My account rep (Matt B.) made it super easy to get our Tax exemption set up and placed our order quickly. I'm so pleased!

Courteous, efficient and accommodating

We ordered an expensive dye film, which said was compatible with our printer on the IDville website. We received the package, the box inside was smashed, and did not work with our printer. We already paid $15 in shipping to receive this and had to pay to ship it back. I got on the phone with an IDville rep and he ordered us the correct dye film which was on backorder. When we received this new dye film, it arrived in another smashed box. This one also did not work. I called again and another rep put in a ticket and set me up with a meeting. I waited for 15 minutes after our scheduled meeting time and called myself. I was transferred to someone else and was told there have been faulty batches of dye film and he would test this next one himself before sending it. This last one we received finally worked. At this point we were weeks behind on making badges for our new hires. We had to pay shipping more than once for faulty products. We should've received a full refund for both films. Not impressed. I will say all the reps I talked to were very personable people, but there were no steps taken to make up for the mistake that the company was responsible for.

Helpful sales rep. Easily found products desired and completed transaction in short time. Delivery on time and with zero hassle.

Great, professional and knowledgeable customer service.

Very professional and was quick to send order.

Awesome customer service. Prompt timely response.

There is a great deal of difficulty getting a live rep when needed and sometimes watching the videos you still may have a few questions.

Exceptional customer service and turn around time.

Very satisfied with the ordering process and fast delivery.

Marcia S was fabulous! This was my first time order and the experience was delightful. Great customer service is so rare these days that it is shocking when you get it. And I got it!! wonderful!! thank you!! The response from the graphic department was super quick! Changes were made immediately and accurately. All around exceptional service!!

This order went very smooth. Delivery was excellent, as well as the product. this is my second order we will order again and again.

THE ITEMS WE RECEIVED WERE IN GREAT CONDITION. THE DELIVERY WAS ON TIME
THANK YOU

The process to order was easy, especially the re-order

It was easy to order, reasonably priced, and shipped in two days! I was pleased with the quality. I would definitely recommend this company.

Super quick shipping and delivery. Great customer service.