Clearlight Infrared Saunas Avis 

The salesperson was fantastic with information and his timing off product delivery was right on the money. Thank you clearlight

Best decision I ever made, I’m in at 5 to 6 days a week. It’s so good for recovery muscle repair and overall health. I would highly recommend clearly Infrared Sauna Customer Service was amazing and it has a lifetime guaranteed

We love it! Great product. Everything was easy

Truly world-class service and premium quality product.

Communication and delivery times were on spot

Can never get ahold of anyone. Left several messages and no call back! Horrible customer service

Prompt service response and resolution of my issue.

clear and prompt communication and fixed the problem completely under warranty in a timely fashion

Clearlight stands behind their products! I was having wifi connectivity issues and they quickly sent out an updated replacement part that fixed all the issues. We love our Sanctuary C sauna.

Keypad stopped working after 12 hours, staff said they would send a replacement keypad, still waiting, 5 days later.. For a premium product (2-3x cost of competitors) the product and service thus far have not reflected the hype. Perhaps consider a less expensive option

Awesome customer service response and warranty support as always. My third sauna from Clearlight and won’t be the last, because of times and service like this.

excellent experience with the sauna very quick and receptive customer service overall 10+ experience

Relatively good quality sauna that makes a great addition to our basement. The hinged doors that hide the connection plugs are cheap and do not close completely. The building time for our particular model was longer than expected because of the weight of the glass door. We had to disassemble the glass door to install it and then reinstall the removed portion of the glass afterwards. The pre-sales experience was great. There was no post-sales follow up, other than this survey, to see if we liked the sauna. Felt a bit like "now that we have your sale we're moving on to the next customer." I prefer a more personal sales experience.

I cannot recommend buying this Clearlight outdoor sauna.

I paid almost €10,000 for it, and during the sales process I was promised, among other things, a lifetime warranty. It later turned out that this was not actually the case. After the sauna was delivered, customer service was extremely difficult to reach. I called several times and left messages, yet I was later told that I had never contacted them.

The biggest issue, however, is the sauna itself. In winter, when the outside temperature was around 16°C (61°F), it would not heat up properly. Now, in summer, with outside temperatures of around 33°C (91°F), the sauna already starts at approximately 56°C (133°F). As soon as it reaches the set temperature of 60°C (140°F), the infrared panels switch off. This means I only get a few minutes of actual infrared therapy before the panels stop working.

For an outdoor sauna in this price range, I do not find it acceptable that it cannot be used properly in colder weather and is also barely usable during hot summer days. Combined with the misleading sales promises, poor customer service, and the lack of a satisfactory solution, the entire experience has left me deeply disappointed.

I am sharing my experience so that future customers can make an informed decision. If you are considering buying this sauna, make sure every promise is confirmed in writing and carefully check whether it will actually perform as expected in your local climate.

Really went together great!! Just needed 3 people for the top sections. And Really enjoying the Sauna! Getting the long pallet off was a bit of a challenge because it was the long way on the truck, a bit tipsy.

Communication with the company was great. Sauna was delivered in great condition with packaging as expected. Sauna is working great.

I love my new Clearlight sauna.Ordering, communication and delivery were easy. Excellent communication, both emails a week prior and phone call the day of. Delivery was right to the porch. It took my husband and I a couple of hrs to put it together. Everything fit together perfectly, very clear step by step directions. You will need a strong man to lift some of the panels are heavy, but together we managed just fine. Plugged it, turned it on selected 100% and it takes about 25 minutes to heat up for a perfect session. Bluetooth was easy to hook up to music on my phone for a relaxing sauna.

Great communication from first inquiry through delivery and setup! Great team to work with!!!