IN'n'OUT Autocentres Avis 

I was a loyal IN'n'OUT customer for over 10 years, using the Lady Bay branch, Nott'm, for every MOT, service and repair on both my previous and current car. I also recommended dozens of friends and colleagues because, as a woman driver, I'd always felt I could trust them to be honest and fair.

That all changed after a change in management at the branch.

Following a necessary and warranted formal complaint about the branch manager's (Jonathan) attitude towards me, including his attempt to over-charge me, I was assured the matter had been addressed. Instead, I felt I was treated with hostility every time I returned. This was quite a different attitude compared to when Richard was the manager!

In February 2025, I paid cash for a replacement tyre. On the drive home, the tyre pressure warning light came on, so I stopped at Morrisons at Gamston, W.Bridgford, to check the pressures. Their air machine was faulty, forcing me to return straight back to the garage to have all four tyres checked before they closed.

Five months later, during my service and MOT, I was told all four tyres needed replacing because they were all worn, and a few years old, and all being the same age. I queried this immediately, as I'd paid for a new tyre just months earlier. I was also advised I needed an air conditioning filter and related work that IN'n'OUT themselves had carried out less than a year before.

After weeks of chasing, I was asked to visit the Newark branch, where it was confirmed the air conditioning work was not required. However, IN'n'OUT claimed there was no record of my tyre replacement. I will also add at this point, that soon after I was told by the Ford garage that my tires were not in need of replacement and had at least another year left on them!

Although I'd paid cash and couldn't find the receipt, I provided evidence supporting my account, including call logs, WhatsApp messages, and a voice message recorded on the day confirming I'd just had a new tyre fitted at Lady Bay before stopping at Morrisons because of the tyre pressure issue.

After five months of chasing, countless unanswered calls, and no returned messages from my direct calls to both the Customer Care Manager and the Area Manager about this serious and concerning matter, and my complaint seemingly disappearing from their system when I spoke to Agents in the Call Centre, I was finally told by the area manager that they would be doing nothing.

After more than a decade of loyalty, hundreds if not thousands of pounds spent, and many customers sent their way through my recommendations, I found this response utterly unacceptable.

Even more concerning is that IN'n'OUT could not explain why I was quoted for work that wasn't needed or account for a tyre I paid for but which appears never to have been fitted.

The complete lack of accountability, poor communication and disregard for a long-standing customer have destroyed any trust I once had in this company. Based on my experience, I cannot recommend them and would advise, steer clear - no pun intended.

I have a very old car whom I do not wish to part with. She failed her MOT and required some quite difficult parts to source. However they were found and now we are reunited!! Very reasonable for the amount of work it took!

Terrible experience at the Spalding garage. Not only did they charge me £600 for the work done which has now had to be re done by another garage. On top of this I drove my car into the garage but after they worked on it I then had to pay to have it recovered to another garage. Plus the guy Andy in charge was very condescending in calling me “love”

Have been using In n Out Kettering Road for about 5 years. the team there have always been great. The guys are always friendly and I've never had concerns or issues after a visit. Would certainly recommend this branch!

I always take my car to In & Out. They are fantastic and always do a first rate job for me.

Booked in on Monday for a few repairs at the Warrington garage. Fixed and working great again thanks.
Thanks to Syd and the mechanics. Great job again.
Regards Mike

Great experience, very professional

Good price.
Work completed within the hour promised.
Convenient location.
Friendly staff.

Staff very helpful and polite and they have a nice little room were you can sit and wait and have a variety off drinks free will be back again next year personal I was very pleased with everything and everyone 10/10

I'm leaving this 5 star review for Mariusz at the Newark on trent branch. Mariusz went above and beyond to rectify an issue with our brakes. We were almost 100 miles from home, and would have had major issues had he not done everything possible to fit us in and fix the problem. Cannot thank him enough, not only did he make sure we could drive home safely, he also saved our wedding anniversary/honeymoon weekend from being ruined.
THANK YOU MARIUSZ!

I have been using in & out Wisbech for 7+ years & I cannot recommend In and Out Autos in Wisbech highly enough. They are the only garage I truly trust with my car, and the service is consistently excellent. Ben, the manager, is always polite, professional, helpful and honest. He takes the time to explain things clearly and makes the whole process straightforward and reassuring. The mechanics, Dan and Bradley, are outstanding, their workmanship, attention to detail and professionalism are second to none. It is rare to find a garage that combines technical expertise with genuine customer care, but In and Out Autos Wisbech do exactly that. I cannot praise the team enough and would not hesitate to recommend them to anyone looking for a reliable, trustworthy and professional garage."

The service is professional & very honest

Staff are brilliant
Just a pleasure to take my vehicle there
Would recommend to anyone interested

All done within the time, no surprises, and the location allows to go window shopping while it is all being done

Excellent MoT service. They never try to rip you off! Quick and friendly service.

Went in today fof mot . Paid for work to be done costing £260 so out of interest went to couole of garages asking for quotes one said £110 one said £120 they couldnt believe the invoice when inshowed them how much they harge for a wioer and droo link . Rip off merchants never go there again plus i dont think they even serviced my car last time i took it for service . Never use these

Great service great information quickly done.

Booking process was good and easy. They called me in at 11:45 -1:15 for car maintenance and mot. Arrived on time and my appointment was changed to 12:30 for near reason. Then Got a message at 1:55 that car was ready. Came to the center they said my car appointment was at 2:30 and the car will be ready at 3:30. Had to wait for 2 additional hours before i got my car

Re-gas to Air Con, called in to ask about price price very good and done there and then

They did the job when they said they would, reasonable prices and top service as always.

Let me start with my aged car did not survive the MOT and needs to be scrapped.
The team were polite, honest and straightforward. The waiting room is basic but was cool and had free coffee.
The bad news was delivered well and I will be back with my next car.