My Husband passed away on the 13/6/2026 insurance line have been magnificent caring and quick to respond, I just wanted to thank them, they even sent flowers above and beyond.
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Lisez les avis des autres
I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... Voir plus
L'entreprise a répondu
Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... Voir plus
L'entreprise a répondu
Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance
- Compagnie d'assurance accidents
- Compagnie d'assurance invalidité
- Compagnie d'assurance funérailles
- Assurance de protection des revenus
- Compagnie d'assurance vie
Écrit par l'entreprise
Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.
Roy Morgan Customer Satisfaction Award Winners - 2018
Écrit par l'entreprise
Coordonnées de contact
16/363 George Street, 2000, Sydney, Australie
- 13 77 87
- insuranceline.com.au
4,4
Excellent
632 avis
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Great customer service
Great customer service, very friendly manner explained everything to me
26 janvier 2023
Réponse de Insuranceline
That's so great to hear, Kyra. Thank you for sharing your positive experience with us.
So kind and respectful, quick and easy process.
My mum passed away and within 2 days I was paid the insurance money. This made the organising of the funeral so much less stressful. They treated me with such kindness, empathy and respect and even sent me flowers.
27 décembre 2022
Réponse de Insuranceline
Thank you for your comment and feedback, Rell. We're happy we could help during such a difficult time. We will pass your feedback along to our team. All the best - Jess
Réponse de Insuranceline
Hi Kim, thank you for taking the time to share your experience. We're glad we could help in what can be a confusing industry at times.
Easy fast efficient
Easy, fast and efficient processing of claim during a difficult time. Flowers was also a nice touch which arrived after we returned from service.
4 janvier 2023
Avis spontané
Réponse de Insuranceline
Thank you for your comment and feedback, Leigh. We're happy we could help during such a difficult time. We will pass your feedback along to our team. All the best - Jess
The lovely lady Tracey that went…
The lovely lady Tracey that went through everything with us
21 décembre 2022
Réponse de Insuranceline
That's so great to hear, Sue. Thank you for sharing your positive experience with us.
VERY POOR CUSTOMER SERVICE
Having been speaking with Insuranceline as a EPOA since the 7th of October 2022 via email and phone. Called again today to be told that the documents still need to be uploaded to the system!!!! I can't believe it takes 8 weeks to cancel a policy, customer service and follow up is terrible, do not use these people if you need something done quickly. NOTE: Still waiting.
6 octobre 2022
Avis spontané
Réponse de Insuranceline
Hi Shane, I’m sorry to hear about your experience with us. I would like to connect you with a senior member of our Customer Care team to discuss this further. If you could please send a direct message to our Facebook page (https://www.facebook.com/insuranceline) with your details I can have someone contact you directly. Thanks, Jess
Highway robbery- elderly financial abuse
My father has been paying for funeral insurance for over 15yrs. He has paid well over the amount he would recieve back for his funeral cover. Insurance line refuse to cap his payments and if he ceases to make payments they will not refund any amount and he will no longer have insurance cover. They habe an elderly man trapped. This is highway robbery, elderly abuse. Be warned and stay well away.
19 octobre 2022
Avis spontané
Réponse de Insuranceline
Hi Chrissy, I’m sorry to hear about your experience with us. I would like to connect you with our Customer Care team to discuss this further. If you could please send a direct message to our Facebook page (https://www.facebook.com/insuranceline) with your details I can have someone contact you directly. Thanks, Jess
Years ago saw a better offer of cover…
Years ago saw a better offer of cover talked to salesman said sure you can swap NO explanation or warning of all I had paid would be lost not put on new policy so lost the lot, complained basically they said stiff biscuits. Be very careful this company is dispicable and I let all people know what happened each chance I get i wont forget. Not right date not a way of putting date in correctly
10 novembre 2021
Avis spontané
Réponse de Insuranceline
Hi Brutus, I’m sorry to hear about your experience with us. I would like to connect you with our Customer Care team to discuss this further. If you could please send a direct message to our Facebook page (https://www.facebook.com/insuranceline) with your details I can have someone contact you directly. Thanks, Jess
our company is nothing but a scam my…
our company is nothing but a scam my family will be taking legal action and will be taking to you to asic ripping my parents off with their funeral plan making them pay all this money for a lazy 10k when they have paid over 21k have have to pay till there 90yo you sick pri@ks
28 septembre 2022
Avis spontané
Réponse de Insuranceline
Hi Keith, I’m sorry to hear about your experience with us. I would like to connect you with our Customer Care team to discuss this further. If you could please send a direct message to our Facebook page (https://www.facebook.com/insuranceline) with your details I can have someone contact you directly. Thanks, Jess
Jamie was very helpful and he explained…
Jamie was very helpful and he explained everything we needed to know.
28 septembre 2022
Réponse de Insuranceline
That's so great to hear, Brett. Thank you for sharing your positive experience with us.
Finally Took the Step
I enjoyed the conversation with the Insuranceline employee
She made me feel calm & relaxed, was very informative
21 septembre 2022
Réponse de Insuranceline
Hi Marion, we're glad you found the experience easy. Thank you for sharing your positive experience with us.
The man I spoke to on the phone was…
The man I spoke to on the phone was very polite and well spoken. He helped me set up a funeral fund plus he went over everything to thurrow to make sure I understood.
19 septembre 2022
Réponse de Insuranceline
Hi Julie, thank you for taking the time to share your experience. We're glad we could help in what can be a confusing industry at times.
Always satisfied
I have been with Insuranceline for a number of years and have always been treated respectfully. In May 2022, of this year I contacted customer service to tell them I was in between jobs and I was relocating to the NT for work and my payments were taken care of until July 2022.
6 mai 2022
Réponse de Insuranceline
Hi Jeanie, thank you for your review. We are happy that we could help support and be there for you in your time of need.
great help sorting out a query with our…
great help sorting out a query with our policy
which we have had for over 16 years.
9 septembre 2022
Réponse de Insuranceline
That's so great to hear, Heather. Thank you for sharing your positive experience with us.
lack of transperency from the consultant …
I had been paying with my partner funeral cover for nearly 7 years as we separated i made a direct debit for my cover in May of 2022 in August i receive a letter saying my policy has been cancelled due to no payments for 60 days, i rang Insurance line to enquire this letter as a direct debit had been set up, after speaking to a consultant he advised me that he would contact me within 1 day as he acknowledged from what he could see [quote] it looks like a button had not been pushed on there side to start the direct debit out of my account [unquote] during this time of none payment i did not receive any correspondence from Insurance Line to indicate lack of payment until August to say my policy has been cancelled, the consultant still has not contacted me and its one week later
4 septembre 2022
Avis spontané
Great communication
Great communication, I was very happy with the process, and understand all the policy’s which was made very transparent and clear.
I’m absolutely glad I choose insuranceline.
Kind Regards
InaasK
31 août 2022
Réponse de Insuranceline
Hi Inaas, thank you for taking the time to share your experience. We're glad we could help in what can be a confusing industry at times.
Excellent service
My father passed away in May this year. My dad had been paying life insurance for around maybe 15 years to insurance line. My dad never wanted us kids to go without after he had passed. After sending all the requested documents it took maybe 2 weeks to receive the funds. We received it today and we can now feel a little bit of stress off our shoulders. Thank you insurance line.
10 août 2022
Avis spontané
Réponse de Insuranceline
Hi Andrea, firstly our sincerest condolences for the passing of your father. We're very glad that our team was able to help support you in a sensitive time of need. Our thoughts are with you.
Adrian was very good
Adrian was very good. Very prompt and understood what i was after. Very happy with the outcome. Such a lovely person to deal with. Insurance has a customer for many more years
24 juillet 2022
Réponse de Insuranceline
That's so great to hear, Jan. Thank you for sharing your positive experience with us.
Réponse de Insuranceline
Hi Dennis, we are so glad to read this. Thank you for sharing with us here.
Excellent customer service
Excellent customer service. The policy I took out was explained to me clearly. Great value for money. Would recommend your company to others.
15 juillet 2022
Réponse de Insuranceline
Hi Helen, thank you for taking the time to share your experience. We're glad we could help in what can be a confusing industry at times.
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