Shannon Nixon was extremely helpful in securing us a significant CCL rebate. She was friendly and approachable, undertook the work swiftly and kept us updated throughout the entire process. Many thank... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Dealing with Ben as our account manager has been a great help. We are a Primary School based in the North West. Their advice and approach will save the school several thousands with energy cost... Voir plus
L'entreprise a répondu
Anthony Shanley was very professional and made multiple efforts to get my CCL refunds from our utility providers. HE went above and beyond what I was expecting and we finally did get our refunds. Cont... Voir plus
L'entreprise a répondu
Shannon N got in touch regarding a CCL rebate. This is something we wasn't aware we were eligible for - She was helpful throughout and handled every aspect of the claim, keeping us informed at every s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'électricité
- aussi dans
- Compagnie des eaux
- Compagnie gazière
- Solutions et équipement énergétiques
Écrit par l'entreprise
Cost Reduction Specialists
Coordonnées de contact
Level 7, Hadrian House, Higham Place, NE1 8AF, Newcastle Upon Tyne, Royaume-Uni
- info@iuadvice.org.uk
- iuadvice.org.uk
4,2
Bien
331 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Moh and co
Great experience with the staff from start to finish moh and Lucy helped me alot from changing supplier for our electricity and gas.
16 avril 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Hi Tereza,
We're so glad the team could make the switch pain-free and simple for you! We'll pass on your lovely feedback to Mo and Lucy
We look forward to continuing to work with you in the future!
Chloe
Great team
Great team, sorted out my water contract quick and easy . Great deal, friendly service and always keep you in the loop.
16 avril 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Hi Neil,
Thank you for the positive feedback!
We hope you have a fantastic day and we look forward to working closer with you in the future.
Jess
Although the communication was rather…
Although the communication was rather constant hopefully we have secured good energy rates for the future.
1 avril 2025
Réponse de Independent Utility Advice Ltd
Hello Mr Kirkup,
Thank you for your review.
We are extremely happy that we were able to help and safeguard your business with competitive rates.
We look forward to working with you closer in the future.
Have a lovely day.
Jess
Outstanding Performance
I just wanted to take a moment to highlight the exceptional support and service we’ve received from Amanda, Pete, Lucy, and Mo. Each of them went above and beyond to ensure everything ran smoothly and efficiently. Their professionalism, responsiveness, and willingness to help at every stage truly stood out. It’s rare to come across a team so committed and supportive — a genuine credit to their roles. Thank you all for your outstanding work!
8 avril 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Hi Dean,
Thank you for the review. The feedback is amazing! It's great to hear you are happy with the support from the team.
Rob was ace
Rob was ace - helped us through the process and sorted a site where EDF were being difficult. Communications were effective clear and on time.
Would recommend all the way.
15 mars 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good afternoon , Thank you for review.
We are pleased you have had a positive experience so far. I am also pleased we have been able to rectify the Issues you were facing with your previous supplier.
We look forward to working with you in the near future.
Jess
unsolicited phone call
unsolicited phone call, then was rude when i wouldn't give him the information he asked for.
7 avril 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good afternoon, I apologise for this. Is it possible for you to call me directly so I can have your details removed from our system and customer service training given to the advisor?
0800 029 1905
Jess
I’ve dealt with Amanda and Jack so far
I’ve dealt with Amanda and Jack so far, and they’ve been nothing but helpful!
1 avril 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Thank you for your lovely review Emma!
We are happy that the process has been stress free and we look forward to working with you in the upcoming future.
We will also pass this forward to Amanda and Jack who will be extremely happy!
Repeated spam calls
Repeated spam calls, I can't get them to stop despite asking every time they call. I'm registered with Telephone Preference Service and have now raised a formal complaint via Information Commissioner's Office. Unprofessional: Avoid
25 mars 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good afternoon Chris,
As discussed with the customer service manager, your details have been fully removed from all of our systems. We apologise once again for the inconvenience.
Chloe
Our rep Jack was extremely helpful and…
Our rep Jack was extremely helpful and got back to me straight away regarding my query
25 mars 2025
Réponse de Independent Utility Advice Ltd
Good afternoon David,
Thank you for your feedback! We're really glad you've had a positive experience with Jack, we have passed this on to him!
Chloe
The service I got from Lucy was…
The service I got from Lucy was excellent. Made my swap over so easy. Thank you
4 mars 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good Morning,
Thank you for your positive feedback , we have passed this on to Lucy and we are glad that this process has been smooth sailing for you.
We look forward to working with you closer in the future!
Cold Callers
Cold called, was abrupt and rude when politely told we were not interested, I'd avoid working with them.
20 mars 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good afternoon, I apologise for this. Is it possible for you to call me directly so I can have your details removed from our system and customer service training given to the advisor?
Sara 0800 098 2630
A very positive start with I U Advive.
"Mo has provided all the information I needed, which I greatly appreciate. The reason I requested such a thorough level of detail was due to our previous experience with a company that went under, leaving us in a difficult position. Communication from everyone I've dealt with so far has been excellent. I truly hope this standard continues over the coming years."
20 mars 2025
Réponse de Independent Utility Advice Ltd
Good afternoon Stuart, Thank you for review. We are pleased you have had a positive experience so far. I am pleased we have been able to rectify some of the mistakes previously made.
We look forward to our future, Sara.
This company should be renamed…
This company should be renamed Independent Utility ILL advise as I was coerced into signing a 3 year contract at a grossly overpriced rate. A representative of this company came into the business premises to sell me a new energy contact as I was in the last year of my current one . He came across as very genuine and I trusted him to get us the best deal for our business and so I stupidly signed up. I am now paying at least £500 a month more than I would be had I negotiated my own contract. I am the victim of a good salesman. I realise it is a life market and that prices fluctuate but the amount I am paying is far and above any alternative price I have enquired about . Please think long and hard before siging up with this unscrupulous company.December 2023 approached, August 2024 contract started.
19 mars 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good Morning Julie,
Having looked into your query and the account further, this was taken to the ombudsman by yourself. Unfortunately you found yourself due for renewal at one of the most expensive periods in UK energy history. We serviced you as best we could to protect you from further market volatility and mitigated the damage this had on your business.
After you launched this ombudsmen claim it was deemed not to be a miss sell by an impartial case worker. You signed the contract on the rates at that time. It is a live energy market and the rates do fluctuate. Which in this instance is what has happened. So we can discuss this further and I can investigate it for you is it possible for you to call me on my direct dial 0800 098 2360.
Kind regards,
Sara
Customer
Andrea & Sara both very efficient and informative ensuring the switch-over is done as smoothly as possible - very impressed with how it was handled. Couldn't recommend the company enough
18 mars 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good morning, Thank you for your review. We are pleased you are happy with the service so far long may it continue.
Should you need anything then please reach out to our customer service team or Andrea.
Kind regards,
Sara
Excellant Service
We found the service we were given by Shannon was excellent. We were kept informed about everything and they delivered a smooth and prompt conclusion.
We would definitely recommend this company and would not hesitate to use again if the need arises.
24 février 2025
Réponse de Independent Utility Advice Ltd
Good afternoon Susan, thank you for your review. I am pleased you have had a positive experience with IUA and more so Shannon, I will be sure to pass your review onto Shannon's manager.
Highly recommend
My contacts at IUA, Ronnie and Iain, are very helpful and friendly. I would highly recommend this company, they have saved my company a lot of money and time, dealing with the minefield of the energy market.
13 février 2025
Réponse de Independent Utility Advice Ltd
Good afternoon Greg, thank you so much for your review, I am pleased you have had a positive experience with IUA and more importantly been able to have a saving on the ever growing and concerning prices in the energy market.
Cold-called me and started asking lots of questions.
I received a cold call from this company. The gentleman didn't give his name and was asking me lots of questions which was an uncomfortable experience. I asked to be removed from their call-list, and I have kept a note of the time/date when they phoned in case they cold-call again.
13 février 2025
Avis spontané
Réponse de Independent Utility Advice Ltd
Good morning Gary, apologies for this. Is it possible for you to call me on 0800 098 2630 so I can have your contact details removed from our system?
Kind regards, sara
Réponse de Independent Utility Advice Ltd
Good afternoon, Thank you for your review. We appreciate your feedback. If you need any assistance please contact us directly on 0800 098 2630.
Helpful rep and knowledgeable about…
Helpful rep and knowledgeable about contacts Steve couldn’t have been more helpful also good follow up calls from the rep in the office
6 février 2025
Réponse de Independent Utility Advice Ltd
Good afternoon, Thank you for your review on Steve and our customer service advisor, we are pleased you have had a great experience so far with the team. we look forward to our future with you.
Sara
Worth listening too.
The initial contact, Andrea, was super friendly, didn't waste my time with superfluous chat, the agent was down to earth with lots of knowledge. Everyone was clear with the information and friendly.
29 janvier 2025
Réponse de Independent Utility Advice Ltd
Thank you for the review for Andrea. I have past over your feedback to Andrea's manager. We look forward to working with you. Please don't hesitate to reach out if you have any questions. Jo.
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