Jacksonhandling Avis 

128
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I second the comments by A J Butler Contracting. I have been using Jackson Handling for a few years purchasing straps, ratchets, winders etc. Every thing has arrived within the promised time frame and... Voir plus

Noté 5 sur 5 étoiles

Placed order by email at around 9.30pm - email straight back. Super fast delivery and absolutely fantastic service. I made a mistake on our order and Jackson handling rectified it immediately even tho... Voir plus

Noté 5 sur 5 étoiles

Perfect customer service, Martyn answered all my questions when I phoned (I didn't really know what I needed) and the ratchet straps I ordered as a result, look very high quality. Couldn't recommend t... Voir plus

Noté 5 sur 5 étoiles

sales service was top notch and the tie-down straps were very good quality. the sales team helped me through my order even when i had to make some corrections from my initial online order. the straps... Voir plus

À propos de l'entreprise

  1. Entreprise de matériel de manutention

Écrit par l'entreprise

The UK's Trusted Hub for Ratchet Straps, Lifting Gear & Material Handling Solutions From heavy-duty ratchet straps and lashing chains to pallet trucks, trolleys, and branded PPE – we supply the kit that keeps your business moving. Quality gear. Fast delivery. No nonsense.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

128 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,6

Tous les avis

(128)

4 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great service

Great service, delivery and products . Look forward to buying off you again.

27 septembre 2021
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Réponse de Jacksonhandling

Thank you Christopher, we will look forward to hearing from you again :)

Noté 5 sur 5 étoiles

Very personal service from Jackson…

Very personal service from Jackson handling, bought a couple of 'Big Boy' trolleys for moving archery targets around, very impressed with the product and the super quick delivery from them, highly reccommended

14 septembre 2021
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Réponse de Jacksonhandling

Thank you for your review Simon, it is much appreciated and we hope to hear from you again soon :)

Noté 3 sur 5 étoiles

A few points ?

I thought the delivery charge was excessive considering the small distance it had to come and the price of the products bought. Then the items didn’t arrive at the promised day. I phoned and spoke to a very helpful young lady who informed me the items had not yet left their facility I received the package 2 days later

31 août 2021
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Réponse de Jacksonhandling

Hi Brian, Thank you for your review. I can see our site has had a bit of a wobble and has indeed charged you a tad more delivery than expected, so please accept our apologies. I have arranged a refund for the difference to you.

We hope to see you again soon :)

Noté 3 sur 5 étoiles

Good service but unrealistic delivery charge

The service was very good. The order I put in was unavailable but they offered a more expensive alternative for the same money. However, they were unable to deliver at a realistic rate and I had to cancel the order. They did try.

16 août 2021
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Réponse de Jacksonhandling

Thank you for your review Alan, unfortunately we are up against it with courier charges on larger items or anything over 1mtr at the moment. I think the increases are imminant though so unfortunatley higher charges for delivery from couriers may be here to stay. I tried my best to get you a better deal across our courier network but unfortunatley your offer was the very best i could do. Kind Regards, Louise.

Noté 1 sur 5 étoiles

Parcel still not arrived

Parcel still not arrived. Poor form. 😟😟
I’ve tracked parcel down, it was next door.
No one had signed for it.

27 juillet 2021
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Réponse de Jacksonhandling

Edit: Dear James, we are very sorry about this. It has clearly been a courier issue which I will follow up with DPD.


Your parcel left us yesterday as promised and it was delivered to you today via DPD and signed for by James at 13:42, but your review was left at 15:29 saying you haven't received it? I have emailed you the POD and image. I sent the parcel out myself so please contact me ASAP if this is not the case. Louise 01964626778

Noté 4 sur 5 étoiles

Close but no Cigar

I would have given 5 stars but for a couple of niggles.
No where does the order form state that the Ratchet straps are made to order.
I had to send emails to find out about this.

Once Louise got on the case I received my order within 24 hours.

Product looks to be great quality, will find out when used.

23 juin 2021
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Réponse de Jacksonhandling

Thank you for your feedback Gary, apologies you have had to wait we are extremely busy at the moment. We usually would have off the shelf stock but we have struggled to catch up just recently to produce our own stocks. I have just checked and we do have a note to explain delays on your order receipt email, but i have contacted our IT so we can make it known on the website too. Thanks again for your patience, Louise.

Noté 5 sur 5 étoiles

Excellent packing

We purchased a wheelbarrow. It was delivered on schedule. It was in three parts and was amazingly well wrapped. It took quite a long time to unwrap the body, frame and wheel! Everything in perfect condition and it was quick and easy to assemble.

14 juin 2021
Noté 1 sur 5 étoiles

Still haven’t got my item despite…

Still haven’t got my item despite chasing several times

9 juin 2021
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Réponse de Jacksonhandling

Thank you for your review Charlotte. As per the email confirmation sent this item is with the courier and we have the platinum team at DPD looking into the delay and recollecting your garment. Unfortunately the courier delay is something we could not control but we are working hard to get resolved for you. We are very sorry for the delay.

Noté 1 sur 5 étoiles

Ordered a belle wheel barrow 2 weeks…

Ordered a belle wheel barrow 2 weeks ago because they were in stock. Got a email last week saying there’s been a delay I’ll have it this week. Emailed them this week no reply. If they were honest from the start that they don’t have them I wouldn’t of bothered buying one but now I’ve got £200 tied up in a wheelbarrow I don’t even have.

15 mai 2021
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Réponse de Jacksonhandling

Dear Adam, Please accept our sincere apologies for the delay you have experienced. We were given a date by the manufacturer for delivery which unfortunately they had to postpone due to not receiving enough of the raw materials to make up the orders. Unfortunately at that point it was out of our hands and we did give all of our customers the option to wait or we were happy to issue a refund. Due to the items being out of stock with most other suppliers, all of our customers affected decided to wait for their orders. As it happens we managed to get the majority dispatched on Friday 14th May and they will be out for delivery to customers today. I have checked through our email accounts and I can't find a second email from you, which explains why you received no response. This is not our standard practice and again we offer our sincere apologies for the delay. Thank you for your patience.

Louise Robinson

Noté 3 sur 5 étoiles

Order took over two weeks to arrive

Order took over two weeks to arrive, had to phone them twice, no communication when order was going to be delayed.

12 mai 2021
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Réponse de Jacksonhandling

Dear Mr Neil, We are very sorry about the delay you have received, we are super busy at the moment. We valued your feedback and are acting on putting a message on the system by return of order to let people know of the current lead times to be expected so this doesn't happen again. Kind Regards, Louise.

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